Headed paper

28 May 2014

Mr Graham Williams

Managing Director

Conqueror Cycles

Millenium Way

Coventry CV6 9PB

Dear Mr Williams

This is in regard to your order no CC 445/c which you placed with our company on the 27th of April.

We sincerely apologize to you for the delay in delivery of the products you ordered with us.

Due to irregularities in the manufacturing department, this inconvenience has been caused to you. We have just implemented a new delivery system that still has a few items to be accomplished. We are also flooded with a large number of unexpected orders this month and all this has led to this delay.

We are trying our best to minimize the delay as much as possible to reduce your trouble. We have equipped our departments with more number of staffs. Unfortunately the wheel trims (catalogue reference WT/49/3/i-c) are not available in stock and they could not be delivered for three weeks. We did ship the rest of your order by special express delivery on Thursday, so you should receive it soon after this letter.

You are a loyal and supportive client of our company since years, and we are grateful to you for your commitment towards us. As a small token of honor and as a mark of apology we offer 10% discount to you on your next purchase order with us. Whenever you place your next order with our company, you can avail this discount on the final bill value. Also we have pleasure in enclosing our latest catalogue and a leaflet about our new online ordering system.

To ensure that this crisis does not take place in the future again, we have taken all precautionary steps. Once again we apologize to you for all the troubles caused because of us.

Please do not hesitate to contact us if you have any further questions or would like to discuss this matter further.

Yours sincerely