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English at Work
Episode 6: Double-booked
Offering to help
Anna:
‘Look forward to hearing from you soon. Kind regards, Anna.’
Denise:
(on the phone) ... And Margery said: 'I don't think I've ever seen a vegetable quite that size before...'
Paul:
Where's that hole-punch?!
Narrator:
Ah, business as usual in the offices of Tip Top Trading.
Tom:
Oh for goodness sake! What a disaster! I can't believe it!
Narrator: But one member of the team seems bothered.
Tom:
Arrgh!
Narrator:
Anna, this is the moment to show you’re willing to help.
Anna:
Yes!
Narrator:
Use phrases like 'Is there anything I can do?' 'Let me help!' or, to be more informal, you can say, 'Can I give you a hand?' or 'Give me a shout if you need anything!'
Anna:
Right.
Narrator: Go on!
Anna:
Are you okay Tom?
Tom:
(grumpily) No.
Anna:
Is there anything I can do?
Tom:
(grumpily) No.
Anna:
Oh. What's wrong?
Tom:
Everything.
Anna:
I see. Can I give you a hand?
English at Work
© British Broadcasting Corporation 2012
Page 1 of 3
bbclearningenglish.com
Tom:
My computer has crashed. I've lost my phone. And there's a big, big problem with my timetable. I’ve got two meetings scheduled at the same time with two extremely important clients. I can't do them both at once!
Anna:
Let me help.
Tom:
Thanks Anna, but these are big, big clients. They need someone of experience.
Anna:
Well, give me a shout if you need anything!
Tom:
I can handle this, alright?
Narrator:
'I can handle this'... ungrateful idiot. But you used all the right phrases Anna, well done. Anyway, I bet he'll change his mind.
Denise:
Oooh, I know, and the purple ones are so much more powerful...
Tom:
Anna? Could you help me?
Narrator:
Ha! I told you so!
Tom:
They've both arrived at once! Oh god! I'll deal with Mrs Kumquat...
Anna:
Okay.
Tom:
You talk to Mr Lime, he's from a company called Citrus Ventures. They own hundreds of juice bars.
Denise:
Are you sure that's a good idea Tom?
Tom:
I don't have much choice, do I?
Denise:
Well I could-
Tom:
Just keep him occupied Anna, tell him how great he is... no, no, tell him how great I am. Find out what he wants. If it's about the - well, never mind, just be nice.
Anna:
Understood.
Tom:
Mr Lime! Are you well?
Mr Lime:
Yes, but I'm actually rather angry too.
Tom:
Ah, well let me introduce you to Anna!
Anna:
Mr Lime, it's a pleasure to meet you! Let me help with your coat.
English at Work
© British Broadcasting Corporation 2012
Page 2 of 3
bbclearningenglish.com
Mr Lime:
Oh er... Thank you.
Anna:
Can I give you a hand with your scarf too, Mr Lime?
Mr Lime:
Oh... Thanks.
Anna:
Now, please come this way and you can tell me what's wrong.
Narrator:
Well done! Anna used some good phrases to step in and help with this mess. Let's hear them again:
Is there anything I can do?
Let me help.
Can I give you a hand?
Give me a shout if you need anything.
Narrator: But Mr Lime is obviously upset about something. What is it? And how will Anna deal with the problem? Let's hope it doesn't end in disaster!
• Listening comprehension question
What does the company Citrus Ventures do?
It runs juice bars.
English at Work
© British Broadcasting Corporation 2012
Page 3 of 3
bbclearningenglish.com
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