00 12749 ITIL Foundations


ITIL Foundations
by James Pengelly (ed)
Stephen Bajada. (c) 2004. Copying Prohibited.
Reprinted for Elzbieta Pluta, Symantec
Elzbieta_Pluta@symantec.com
Reprinted with permission as a subscription benefit of Books24x7,
http://www.books24x7.com/
All rights reserved. Reproduction and/or distribution in whole or in part in
electronic,paper or other forms without written permission is prohibited.
i
Table of Contents
ITIL Foundations...............................................................................................................................1
ITIL Foundations
Acknowledgements
www.gtslearning.com
Course Developer Stephen Bajada
Editor James Pengelly
COPYRIGHT
© 2004 Stephen Bajada
This courseware is copyrighted . No part of this courseware or any training material supplied by
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LIMITATION OF LIABILITY
Every effort has been made to ensure complete and accurate information concerning the material
presented in this course. Neither gtslearning International Limited nor its agents can be held legally
responsible for any mistakes in printing or for faulty instructions contained within this course. The
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Reprinted for Elzbieta_Pluta@symantec.com, Symantec GTSLearning, Stephen Bajada (c) 2004, Copying Prohibited
ITIL Foundations 2
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Reprinted for Elzbieta_Pluta@symantec.com, Symantec GTSLearning, Stephen Bajada (c) 2004, Copying Prohibited


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