Business documents Unit 2: Emails

A formal email

from: Customer Service <[e-mail]>

sent: Tuesday 2 April 09:33:25

to: "O. Poujade" <[e-mail]>

re: your service request

Dear Mr Poujade,

Thank you for your email concerning your memory module. We are sorry that you are not satisfied with this product; we will be pleased to exchange it under the terms of our guarantee.

Please do not return the module until you have received an RMA (return merchandise authorization).

To issue the RMA we require the revision number of the module (the long alphanumeric number, beginning with 00) and your delivery address, telephone and fax number.

You will then receive a fax, containing details of where to send your original product, together with your RMA number and the name and email address of the RMA department representative handling your case.

The fax should be returned to the RMA department together with the faulty module. Your request will normally be processed and your replacement module shipped within 2–4 working days.

Yours sincerely,

Bernard Thomas

Customer Service Executive

An informal email

from: Customer Service <[e-mail]>

sent: Tuesday 2 April 09:33:25

to: "O. Poujade" <[e-mail]>

re: your service request

Hi Oliver,

Re: your request to replace your DRAM module with SDRAM; unfortunately we can only replace faulty modules with an identical product.

To exchange your module for another product, we suggest contacting the retailer who sold you the module.

Hope this helps.

Regards,

Bernard

Bernard Thomas

Customer Service Executive

This page has been downloaded from The Business Intermediate DVD-ROM.

It is photocopiable, but all copies must be complete pages.

 Macmillan Publishers Limited 2007