7696081123

C) Grieyance Redressal Mechanism:

a. If case of any grievance tlie claimant may contact the insurer with the details of lais grievance through:

Channel	Details
Email	services.rmclffl).rcap.co.in
Telephone	1800 3009
Letter	Reliance General Insurance Co. Ltd., 1-89/3/B to 42/KS/301,3rd floor, Krishe błock, Krishe Sapphire, Madhapur, Hyderabad, Pincode: 500081

b.    If the claimant is not satisfied with the Insurer company’s redressal of his grieyance, then he/she may contact the Head of Customer service of RGICL at:

The Grieyance Celi, Reliance General Insurance Company Ltd.,

570, Rectifier House, Naigaum Cross Road,

Next to Royal Industrial Estate,

Wadala (West), Mumbai 400 031

c.    If the claimant is not satisfied with the Insurer company’s redressal of lais

grieyance, through any of the above methods (lOa & lOb), the claimant may approach die nearest Insurance Ombudsman for resolution of the grieyance. The details of Insurance ombudsman are also available on IRDA website: www. irda. go v. in,    and on website of General Insurance Council:

www.generalinsurancecouncil.org.in and RGICL’s website.

d. The contact details of Goveming Body of Insurance Council is

Secretary General

Governing Body of Insurance Council,

Jeevan Seva Annexe, 3^rd Floor,

S.V. Road, Sancruz (West), Mumbai 400 054

Tel - 022-26106245/889/671 : Fax - 022-2610 6949

Email — [e-mail]