Page 58

General Description

Paper Format

The paper contains five parts.

Timing

1 hour 30 minutes.

Number of Questions

44.

Task Types

Open cloze, word formation cloze, gapped sentences,
sentence transformations, open-ended comprehension
questions and summary task.

Answer Format

Candidates write their answers on two answer sheets. For
Parts 1, 2 and 3 candidates must write their answers in
capital letters in the spaces provided on the first answer
sheet. For Parts 4 and 5 candidates write on the second
answer sheet and capital letters are not required. For all parts
of the paper candidates should use a soft pencil (B or HB)
and mark their answers firmly. Candidates should use an
eraser to rub out any answer they wish to change.

Marks

For Parts 1 and 2 one mark is given for each correct answer.
For Part 3 two marks are given for each correct answer.
For Part 4 up to two marks are given for each correct answer.
For Part 5, questions 40–43, two marks are given for each
correct answer.
For question 44 fourteen marks are available. Up to four
marks may be awarded for content and up to ten for
summary writing skills.

PA P E R   3   U S E   O F   E N G L I S H

PART

TASK TYPE AND FORMAT

TASK FOCUS

NUMBER OF 

QUESTIONS

Open cloze

A text containing fifteen gaps. Each gap corresponds to a
word. Candidates must write the missing word.

Grammatical/lexico-grammatical

15

1

Word formation

A text containing ten gaps. Each gap corresponds to a word.
The stems of the missing words are given beside the text
and must be transformed to provide the missing word.

Lexical (e.g. affixation,
compounding)

10

2

Gapped sentences

Questions are made up of three discrete sentences. Each
sentence contains one gap. The gapped word is common to
the three sentences. Candidates must write one word which
is appropriate in all three sentences.

Lexical (e.g. collocation, phrasal
verbs, word combinations)

6

3

Key word transformations

Discrete items with a lead-in sentence and a gapped
response to complete using a given word.

Lexical/lexico-grammatical

8

4

Comprehension questions and summary writing task

Two texts with two questions on each text. The summary
task requires selection of relevant information from both
texts.

Question focus: awareness of
use of language (recognising and
understanding the force of
lexical items, rhetorical and
stylistic devices and referencing).
Summary tests information
selection, linking, sentence
construction.

4 questions
on the texts
and 1
summary
writing task

5

Page 59

Introduction

The Use of English paper is divided into five parts. The
amount of language candidates are required to produce
increases progressively from one-word answers to short
phrases and then on to a paragraph. There are four texts in
the paper and these are largely contemporary and taken from
journalistic, academic and literary sources. 

Candidates need exposure to as wide a range as possible of
different kinds of texts which develop their ability to
understand the language system and how this system can be
manipulated. The training and preparation which go into the
Reading and Writing papers also have an essential role in the
Use of English paper. Candidates need to analyse language at
both sentence and paragraph level and be encouraged to
regard texts critically in order to develop sensitivity to, for
example, word combinations, collocations and idioms.
Candidates also need to increase their awareness of
appropriacy in the selection of language and to be able to
analyse the use of modality and tenses.

Candidates should familiarise themselves with the format of
the paper and the task types. It is valuable to work through a
sample paper before the examination takes place and to learn
how to apportion time to the different parts and to have
practice in completing the answer sheets. Answers must be
transferred to the answer sheets within the time allowed for
the Use of English paper (1

1

/

2

hours).

Part 1

Part 1 is a modified cloze text containing fifteen gaps.
Candidates are required to draw on their knowledge of the
structure of the language and understanding of the text in
order to fill the gaps. The focus of the gapped words is either
grammatical or lexico-grammatical. A single word is needed
to fill each gap. There may be more than one acceptable
word for a gap, defined by the mark scheme. Candidates
must write their answers in capital letters and correct spelling
is required. 

Candidates are advised to read the whole text before
attempting to fill the gaps. Learning words and expressions in
context, especially grammatical patterns and collocations,
will help candidates in this part of the paper.

Part 2

Part 2 is a word-building task, based on a text with ten gaps.
The types of word-building involve not just the addition of
affixes (e.g. ‘honest’ to ‘dishonesty’ or ‘person’ to
‘impersonal’), but also internal changes (e.g. ‘strong’ to
‘strengthened’) and compounding (e.g. ‘rain’ to ‘raindrop’ or
‘set’ to ‘outset’). Any number of changes may be made to the
stem word and candidates may be required to demonstrate
understanding of the text beyond sentence level. Candidates

must write their answers in capital letters and correct spelling
is required. To prepare for this part of the paper, candidates
should develop flexibility in the application of affixation and
word formation.

Part 3

Part 3 consists of six questions; each question is made up of
three discrete sentences. Each sentence contains one gap and
candidates must supply the word which is common to all
three sentences. Candidates must write their answers in
capital letters and correct spelling is required.

The focus of this task is lexical and aims to test candidates’
knowledge of lexical patterns, e.g. collocations and phrasal
verbs. Exercises which increase candidates’ awareness of the
use of vocabulary in a range of contexts and with a range of
meanings would be helpful in preparation for this task.

Part 4

Part 4 consists of eight key word transformations. Each
question consists of a prompt sentence followed by a
response sentence of which the beginning and end are given.
The gap must be filled with between three and eight words,
one of which must be the key word which is given. This word
must not be changed. Candidates are required to manipulate
structures and lexical phrases in order to produce sentences
similar in meaning to the input provided. Developing an
awareness of parallel and synonymous expressions should be
included in candidates’ preparation for this part.

Part 5

Part 5 consists of two texts from different sources which
represent different treatment of the same topic. Questions
40–43 are designed to test candidates’ understanding of the
content and awareness of the use of language, such as the
force of lexical items, stylistic devices, text organisation
features and referencing. Complete sentences are not
necessarily required; some questions can be answered by a
short phrase or a single word. Candidates should practise
selecting and interpreting specific information from a text and
increase their awareness of linguistic devices which mark the
development of a text.

Question 44, the summary task, tests the ability to select
appropriate information from the two texts, and to organise it
into a well-constructed and grammatically accurate summary
of between fifty and seventy words. The paragraph must be
written in complete sentences and should be in a
formal/neutral register. Candidates should be encouraged to
use their own words rather than relying on ‘lifting’ and to
practise paraphrasing the points required. All the information
required is found in the texts and candidates are not
expected to offer their own opinion. The task focus is on
productive language, so texts will be well within the reading
competence of candidates at this level.

P R E PA R I N G   F O R  T H E   U S E   O F   E N G L I S H   PA P E R

Page 60

Exercises which practise selecting and interpreting key
information in texts should be part of candidates’ preparation
for this task. Candidates also need practice in presenting
relevant information in a coherent and concise manner with
appropriate use of cohesive devices.

For question 44, an impression mark for summary skills is
awarded using the mark scheme on the following page.
Content points are separately assessed; see Paper 3 answer
keys on pages 72–73.

The ten marks for summary writing skills are divided into five
bands, as described in the mark scheme, and candidates can
be awarded one of two performance levels within each band.
For example, in band 4, 4.1 represents weaker performance;
while 4.2 represents stronger performance within band 4.

Length

Fifty to seventy words are asked for. Candidates producing
very short or long summaries will be penalised, as specified
in the mark scheme.

Spelling and Punctuation

These are important aspects of accuracy and must be taken
into account. American spelling and usage is acceptable (see
page 7 Varieties of English).

Handwriting

If handwriting interferes with communication without
preventing it, the candidate will be penalised. Totally illegible
responses receive 0.

A S S E S S M E N T   O F   S U M M A RY  W R I T I N G  TA S K

Page 61

Outstanding realisation of the task set:
• Totally 

relevant 

•  Concise and totally coherent

5

•  Skilfully organised, with effective use of linking devices
•  Skilfully re-worded, where appropriate
•  Minimal non-impeding errors, probably due to ambition 
Clearly informs and requires no effort on the part of the reader.

Good realisation of the task set:
• Mostly 

relevant

•  Concise and mostly coherent

4

•  Well organised, with good use of linking devices 
•  Competently re-worded, where appropriate 
•  Occasional non-impeding errors
Informs and requires minimal or no effort on the part of the reader.

Satisfactory realisation of the task set:
•  Generally relevant, with occasional digression
•  Some attempt at concise writing and reasonably coherent 

3

•  Adequately organised, with some appropriate use of linking devices 
•  Adequately re-worded, where appropriate
•  Some errors, mostly non-impeding
Adequately informs, though may require some effort on the part of the reader.

Inadequate attempt at the task set:
• Some 

irrelevance

•  Little attempt at concise writing, so likely to be over-length and incoherent in places OR too short

2

•  Some attempt at organisation, but only limited use of appropriate linking devices and may use inappropriate 

listing or note format

•  Inadequately re-worded and/or inappropriate lifting
•  A number of errors, which sometimes impede communication 
Partially informs, though requires considerable effort on the part of the reader.

Poor attempt at the task set:
• Considerable 

irrelevance

•  No attempt at concise writing, so likely to be seriously over-length and seriously incoherent 

1

OR far too short

•  Poorly organised, with little or no use of appropriate linking devices and/or relies on listing or note format
•  Poorly re-worded and/or over-reliance on lifting
•  Numerous errors, which distract and impede communication
Fails to inform and requires excessive effort on the part of the reader.

Negligible or no attempt at the task set:
•  Does not demonstrate summary skills 
•  Incomprehensible due to serious error 

0

• Totally 

irrelevant

•  Insufficient language to assess
• Totally 

illegible

Note: This mark scheme is interpreted at CPE level. A separate mark scheme is used to assess content (see pages 72–73).

M A R K   S C H E M E   F O R  T H E   S U M M A RY  TA S K

Page 62

U S E   O F   E N G L I S H   S A M P L E   PA P E R   ( 1 )

Candidate

Centre

Number

Candidate

UNIVERSITY  OF  CAMBRIDGE  LOCAL  EXAMINATIONS  SYNDICATE

Examinations in English as a Foreign Language

CERTIFICATE OF PROFICIENCY IN ENGLISH

PAPER 3 

 

 Use of English

SAMPLE PAPER 1

1 hour 30 minutes

Additional materials:

Answer sheets
Soft clean eraser
Soft pencil (type B or HB is recommended)

TIME

1 hour 30 minutes

INSTRUCTIONS TO CANDIDATES

Do not open this booklet until you are told to do so.

Write your name, Centre number and candidate number in the spaces at the top of this page and on
the answer sheets unless this has already been done for you.

There are forty-four questions in this paper.

Answer all questions.

Write your answers on the separate answer sheets.  Use a soft pencil.

You may write on the question paper, but you must transfer your answers to the separate answer
sheets within the time limit.

At the end of the test, you should hand in both the question paper and the answer sheets.

INFORMATION FOR CANDIDATES

Questions 1-25 carry one mark.
Questions 26-43 carry two marks.
Question 44 carries fourteen marks.

This question paper consists of 9 printed pages and 3 blank pages.

[Turn over

Page 63

2

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……

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iddle 

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tion 

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the 

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g

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y

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u

sical 

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u

re

s. 

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rou

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hout 

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e

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re

the 

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st 

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f 

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 pat

rons

. 

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pa

tr

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g

e

 (1

9

) 

……

…

. 

h

im

 t

o 

con

centr

a

te

on 

becom

in

g 

a 

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cess

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poser

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e

r 

h

is

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w

e

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pi

ri

n

g 

m

u

si

ca

l 

(20) 

…

…

…

. 

, 

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ver

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h

is

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so

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fe

wa

s 

so

m

e

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ing 

of 

a

 

d

isa

s

ter.

 

 

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is

 

d

a

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y

 

(21) 

…

…

…

. 

w

it

h 

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p

le

in

var

ia

bly

 

tur

n

e

d

 

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ut 

to

 

be

 

rat

her

 

tur

bu

le

nt.

 

 

A

ltho

u

g

h

 

he 

app

ar

ent

ly 

fell

 

in

lo

ve

 w

it

h a

 nu

m

ber 

o

f 

so

c

iet

y 

wo

me

n, 

th

e

 i

de

nt

it

y 

of 

the

 g

irl w

ho 

la

y

 c

lo

s

e

s

t 

to

his 

he

art r

e

m

a

in

s 

(22) 

…

…

…

. 

to thi

s

 da

y

.

How

e

v

er

, 

ju

s

t 

a

t 

the 

point 

w

hen 

Beet

hov

e

n 

w

a

s 

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innin

g

 t

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 r

eap 

the 

rew

ar

ds 

o

f

his 

ear

ly

 endeav

our

s,

 he 

had 

to

 com

e

 t

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e

rm

s

 w

it

h 

th

e

 cr

u

s

hing 

(2

3

) …

…

…

. 

th

a

t

his 

incr

easing 

dea

fness 

w

a

s 

(2

4

) 

………

. 

. 

 

F

ro

m 

th

a

t 

m

o

m

ent 

on, 

h

is 

m

usic

display

ed 

a 

(25)

 

………

. 

chan

ge 

in 

s

ty

le,

 

beco

m

ing 

bot

h

 

heav

ier

 

in 

tone 

and

lar

g

e

r 

in 

s

c

ale.

IN

FLUENCE

O

RDI

N

A

RY

M

E

RCY

BRI

NG

AB

L

E

AC

H

IE

V

E

REL

A

T

E

ELUDE

RE

A

L

IS

E

CURE

ST

RI

KE

[T

urn 

ov

er

infl

uentia

l

Page 64

4

Part

 3

For

 q

ues

ti

ons 

26

-3

1

, 

think 

o

f 

one 

w

o

rd

 only

 w

h

ich 

can 

be 

used

 a

ppr

o

p

ri

at

ely

 in 

a

ll 

th

re

e

 sent

en

ces.

Her

e 

is 

a

n

 ex

am

ple 

(0

).

Exampl

e:

0

Som

e 

o

f 

the 

tour

is

ts

 a

re

 hopin

g 

to

 g

et 

c

o

m

pensat

ion 

fo

r 

the 

poo

r 

s

tat

e

 o

f 

the 

ho

te

l,

 and

 I

 t

hink

they

 hav

e a v

e

ry

  …………

……

……

. case

.

T

h

e

re’s 

no 

poin

t 

in t

ry

ing

 t

o

 w

ade 

acr

oss

 t

h

e

 r

iv

e

r,

 t

he

 curr

ent 

is f

a

r 

to

o

 ……

………

………

. 

.

If

 y

ou’r

e

 a

s

k

ing m

e

 w

hich 

o

f t

he candidat

es

 should g

e

t 

the j

ob, 

I’

m

 a

fr

a

id I

 d

o

n

’t

 hav

e 

any

…………

………

….

 v

ie

w

s

 either w

ay

.

Exampl

e:

0

ST

R

O

N

G

Wr

it

e

 onl

y

 the 

missin

g

 w

ord 

IN

 CA

P

IT

A

L

 L

ET

T

E

R

S

 on 

th

e 

separa

te 

answ

e

r 

shee

t.

_________________________________________________________________________________

26

It

 i

s 

v

e

ry

 d

if

fi

cult

 t

o

 f

ully

 …………

………

…. 

cer

ta

in 

pieces

 o

f 

jaz

z

 music 

un

til 

y

ou’v

e

 heard

th

e

m

 a

 g

o

o

d

 f

e

w

 ti

me

s

.

Alt

houg

h

 I

’m 

alw

a

y

s

 r

eady

 t

o

 l

end 

a 

hand

, 

M

ar

ta

 nev

er

 r

eally

 seem

s

 t

o

 …

………

………

…. 

th

e

th

in

gs

 I

 d

o

 f

o

r h

e

r.

Gi

v

en the 

mar

k

e

t 

fo

r deco

rativ

e

 anti

q

ues

, 

I’

d say

 tha

t 

the v

a

lue o

f tha

t bea

uti

ful v

ase is

 set to

…………

………

….

 considerably

 in the

 nex

t 

few

 y

ears.

27

Jam

es

 i

s 

able t

o

 …

………

………

…. 

an 

eno

rm

ous 

a

m

ount 

o

f 

fa

ct

ual

 i

n

form

a

ti

on

 i

n 

his 

head

.

Alt

houg

h

 t

h

e

 old 

house

 has 

been

 c

o

m

plet

e

ly

 r

enov

at

ed, 

car

e

 has

 been t

a

k

en t

o

…………

………

….

 as 

many

 o

f the

 ori

ginal 

fea

tures

 as

 possible.

W

h

e

n

 y

ou’r

e

 buy

ing

 ou

tdoor 

adv

ent

ur

e

 clot

hin

g

, 

th

e

 t

h

in

g 

to

 l

oo

k f

o

r 

is m

at

e

rial 

that 

does

 not

…………

………

….

 a lot

 o

f 

moisture

. 

5

28

W

it

h

 less

 than

 a 

m

inute

 o

f the

 f

oo

tball ma

tch

 to

 g

o,

 Phil mana

g

e

d

 to

 …

…………

………

. 

the

ball 

int

o

 t

he

 bac

k

 o

f 

the

 net.

I think 

th

e 

bes

t 

cou

rse

 o

f 

action

 w

ould 

be 

to ju

m

p 

into

 the

 ca

r 

and

 …

…

………

………

. for

Br

ist

o

l 

as

 soon 

as

 possible.

Louise 

has 

been

 a

s

k

ed

 t

o

 …

…

………

………

. 

a

n

 inv

e

st

ig

a

tion 

int

o

 w

hat

 w

ent

 w

rong

 o

n

 t

h

e

nig

h

t o

f the

 accident.

29

In

it

ially

, 

few

 c

o

m

panies 

saw

 any

 pot

ent

ial 

in 

c

o

m

pu

ters

 desi

g

ned f

o

r 

th

e

 ……

……

…………

.

ra

th

e

r t

han t

he 

o

ff

ice

 env

ir

onm

ent.

Alt

houg

h

 ex

tr

em

ely

 independent,

 and

 w

ell 

able 

to

 l

ook 

a

ft

e

r 

them

selv

es,

 cat

s

 ar

e

 g

ener

ally

classif

ied 

as 

………

…………

….

 animals

.

O

v

er

 t

h

e

 y

ear

s, 

th

e

 pr

o

po

rt

ion

 o

f 

fo

re

ig

n

 s

tor

ies 

in

 t

h

is

 new

spaper

 has 

d

e

c

lined 

as 

people

hav

e 

becom

e m

o

re

 e

n

g

ro

s

sed 

in ………

………

……

. 

issues

.

30

T

h

e

 chess

 champion

 held o

ff a

 se

rious …

…………

……

….

 f

rom

 his y

oung

e

r opp

onent

 in the

la

st 

m

a

tch

 o

f th

e

 to

u

rn

a

m

e

n

t.

T

h

e

 chair

m

an 

o

f t

he m

eet

in

g 

seem

ed

 t

o r

e

g

a

rd

 q

uest

ions

 f

ro

m 

th

e

 audience 

a

s

 s

o

m

e k

ind

 o

f

…………

………

….

 to

 his aut

hority

.

You’ll 

fi

nd 

so

m

e

 a

spect

s

 o

f t

he j

ob 

a

 r

eal

 …

…

………

………

. 

, 

b

u

t 

w

e’r

e

 conf

iden

t 

that 

y

ou 

can

cope.

31

M

e

lanie 

pr

a

ct

ised 

h

e

r 

lines 

each

 d

ay

 a

ft

e

r 

school, 

gett

ing 

incr

easin

g

ly

 ner

v

ous 

a

s

 t

h

e

 dat

e

 o

f

her

 audit

ion ………

………

……

. 

e

v

en 

closer

. 

Alt

houg

h

 

T

im

 

had

 

been

 

in 

th

e

 

lead 

fo

r 

m

o

s

t 

o

f 

th

e

 

ra

ce

, 

a

s

 

they

 

reached

 

the 

fi

nal 

bend

,

G

raha

m 

 …

………

…………

. 

lev

e

l 

and 

th

rea

tened 

to

 o

v

e

rt

a

k

e 

hi

m.

O

n

 a

n

 im

pulse, 

Laur

ie

 …

…

………

………

. 

all 

the 

money

 out 

o

f 

his 

ban

k 

accoun

t 

and

 w

ent

 t

o

London,

 i

nt

endin

g

 t

o

 s

pend 

ev

er

y

 last 

penny

 o

f 

it

.

[T

urn 

ov

er

Page 65

6

Part

 4

For

 

q

ues

ti

ons 

32

-3

9

, 

complet

e

 

the 

second 

sen

tence

 

so 

th

a

t 

it 

has 

a

 

sim

ilar 

m

eanin

g

 

to

 

th

e

 

fi

rst

sent

ence, 

usin

g

 t

he 

w

o

rd

 g

iv

en.

  

Do 

no

t 

change

 t

he

 w

o

rd 

g

iv

e

n

. 

 You

 m

us

t 

use 

be

tw

een 

three

 and

ei

ght 

w

o

rd

s,

 i

ncluding 

th

e

 w

o

rd

 g

iv

en.

  

Her

e

 is 

a

n

 ex

am

ple 

(0

).

Exampl

e:

0

Mick

 w

ill g

iv

e

 y

ou lots o

f 

ex

cuses

 f

o

r bein

g

 la

te but don’t believ

e

 any

 of them.

many

No 

………

………

…………

……

………

………

…….

 M

ick

 g

iv

e

s 

y

ou 

fo

r 

bein

g

 l

at

e

, 

don’

t 

believ

e

a

n

y

 o

f th

e

m

.

0

matter how many excuse

s

Wr

it

e

 onl

y

 the missin

g

 w

ords 

on t

h

e 

sepa

rat

e

 ans

w

e

r 

shee

t.

32

T

h

e

 m

is

ta

k

e 

in t

he

 accounts 

w

a

s 

not 

not

iced

 unt

il 

the f

ig

u

re

s 

w

e

re

 r

e-

che

c

k

ed.

lig

h

t

T

h

e

 mis

ta

k

e 

in 

the

 account

s 

only

 ………

………

………

………

………

…………

……

 t

h

e

 f

ig

u

res

w

e

re

 re

-ch

e

c

k

e

d

.

33

I 

had

 no 

pr

oblem

s

 at 

a

ll 

dur

in

g

 m

y

 t

ri

p

 t

o

 F

ra

n

ce.

pl

an

Ev

ery

thing

 ………

…………

……

………

………

………

…….

 durin

g my

 trip 

to F

rance.

34

T

h

e

 heav

y

 do

w

n

pour

 b

ro

u

g

ht 

their

 picnic t

o

 a

n

 abr

up

t 

end.

cut

T

hey

 had 

to

 ………

………

………

………

………

………

………

. 

beca

use 

o

f 

the 

heav

y

 dow

npour.

35

T

h

e

 r

e

fo

rm

s 

w

ill 

not

 succeed

 unless t

hey

 a

re

 car

e

fully

 planned.

cruci

al

Care

ful …

………

…………

……

………

………

………

…… o

f 

the

 re

for

ms.

7

36

T

h

ey

 t

h

in

k 

th

a

t 

Helen’s 

brot

he

r 

s

tole t

he m

o

ney

.

suspect

ed

Helen’s 

brot

her

 …

…………

………

………

………

………

………

… 

the 

money

.

37

I 

fe

el 

co

m

plet

e

ly

 e

x

h

aust

ed 

w

hen 

I’

v

e

 list

ened 

to

 M

ar

ion f

o

r 

hal

f-

a

n

-hour.

leav

es

Half

-an

-hour

 …

………

………

………

………

…………

……

…… 

complet

e

ly

 e

x

haust

ed.

38

Kar

en’s 

schoolw

o

rk

 d

e

finit

ely

 seem

s

 t

o

 b

e

 im

pr

o

v

ing 

th

is

 t

e

rm

.

si

gns

Kar

en’s 

schoolw

o

rk

 .

..

..

..

....

..

..

..

..

..

..

..

...

..

..

..

..

..

..

..

...

..

..

..

..

..

..

..

...

..

..

..

..

..

..

..

...

..

. 

this

 t

e

rm

.

39

T

h

e

 old 

ra

ilw

a

y

 s

ta

ti

on 

is now

 a

 m

us

eum.

tu

rn

e

d

T

h

e

 old 

railw

a

y

 s

tation 

…

…

…

………

………

…………

……

………

………

 a

 museu

m.

[T

urn 

ov

er

Page 66

8

Part

 5

For

 q

ues

ti

ons 

40

-4

4

, 

read

 t

he

 f

ollow

ing

 t

ex

ts

 on 

spea

k

in

g

 i

n 

public.

  

For 

q

ues

ti

ons 

40-

43

, 

ans

we

r 

wi

th

a 

w

o

rd

 o

r 

short

 ph

rase. 

 You

 do 

no

t 

n

eed 

to

 w

ri

te

 c

o

m

plet

e

 sent

en

ces. 

 F

o

r 

que

st

ion 

44

, 

w

ri

te

 a

s

u

m

m

a

ry

 a

c

c

o

rd

in

g 

to

 t

he

 instr

u

ct

ions

 g

iv

en.

  

W

ri

te

 y

our

 answ

er

s t

o

 q

ues

ti

ons 

40

-4

4

 on

 t

he

 separa

te 

answ

e

r 

sheet

.

Does the th

oug

ht of

  making

 a presen

ta

tion 

to a g

roup of

 peers bring

 y

ou out in a 

cold swe

at

?

If

 so, 

y

ou’re not alo

ne.  

The 

mer

e id

ea of

 hav

in

g

 to ‘stand and 

del

iv

er’ in f

ront of

 others is

enoug

h to strike

 dre

ad in

to th

e he

art of

 ev

en the 

most e

xper

ien

ced busin

ess person, l

et 

alon

e

students.  Ye

t ef

fectiv

e spoken c

o

mm

unic

at

ion 

is a

n essent

ia

l skill

 f

or care

er suc

cess in

today

’s

 bus

ines

s 

and acade

m

ic e

n

v

ironmen

ts

.

S

o w

hat ca

n peop

le do 

to add

 s

parkl

e to 

the

ir s

peak

ing

 s

kills

 and ov

er

com

e this

understand

abl

e but 

unf

ounded f

ear of

 speaking

 in publ

ic

?  Th

e bad 

news is th

at pr

esent

ati

o

n

nerv

es

 are qui

te n

o

rm

al and

 y

ou w

ill probably

 alw

a

y

s 

su

ff

er f

rom them.  Th

e g

ood new

s 

is

that 

int

eres

ting

 s

peakers

 ar

e m

ade 

and no

t born.  Y

ou 

can l

ear

n th

e te

chniq

ues

 th

at w

ill tu

rn

y

ou into a c

alm

 and 

conv

incing

 speak

er.

The f

irst step 

is to pe

rsuade y

ourself

 y

ou can do 

it.  Jus

t lik

e a

n ac

tor wa

iti

ng

 in the wing

s, or

an ath

le

te wa

rming

 up f

o

r the big

 ra

ce, y

ou need to g

et y

ourself

 on a conf

idence h

ig

h.  Try

fo

cusing

 y

our thoug

hts on moment

s of

 part

icu

lar succ

ess during

 y

our lif

e to date.  R

em

emb

er

that 

the phy

sical sy

mptoms of

 nerv

es are most

 obv

ious to y

ou.  The audi

enc

e won’t se

e y

our

knees kno

cking

 or 

y

our hands tre

mbling

, so don’t worry

 about it.  So

me of

 the worst

present

ati

ons are 

those 

whe

re th

e spe

aker 

cl

ear

ly

 hasn’t dev

oted enoug

h tim

e to 

it b

ef

o

rehand.

L

et’s

 f

ace it

; a pr

es

en

tat

ion th

at’s

 s

lung

 tog

ether 

half

 an hour b

ef

o

re it

’s

 g

oing

 to be deliv

ere

d

is

n’t g

o

ing

 to impres

s 

any

one.

40

In

 t

he f

ir

s

t 

pa

ra

g

ra

ph

, 

w

hat

 i

m

a

g

e

 o

f 

public 

s

pea

k

in

g

 does t

he 

w

rit

er 

c

re

a

te?

…………

………

………

………

………

………

…………

………

………

………

………

………

………

..

41

Ex

pla

in 

in 

y

our

 o

w

n

 w

or

ds 

w

hy

 t

he 

w

rit

er

 has chosen t

o

 u

se t

he 

ex

pr

ession 

‘slun

g

 t

o

g

et

h

e

r’

 i

n

line 

17.

…………

………

………

………

………

………

…………

………

………

………

………

…………

……

line 

17

9

Inexperience

d 

public 

speaker

s 

ge

nerally 

rely 

too 

h

eavily 

on 

wo

rds, 

so 

that 

the

y 

overlook

other f

eature

s w

h

ich give a 

succe

ssful 

speaker im

pac

t.

Research 

ha

s 

indica

ted 

tha

t 

wor

ds 

acc

oun

t 

for 

on

ly 

7% 

of 

the 

speaker’s 

im

pac

t 

on

 t

h

e

audience. 

 A 

mas

sive 

55% 

of 

th

e 

sp

eaker’s 

im

pact 

is

 visual, 

i.e. 

how 

he 

or 

sh

e 

looks,

facial expressio

n, ge

sture

s, bod

y langua

ge, po

stur

e, etc., while 38% 

of 

im

pac

t 

co

mes 

fr

om

the 

voice; 

do

es 

the 

perso

n 

so

und 

tru

stw

orthy, 

is 

the 

voice 

varied 

an

d 

in

tere

stin

g 

to 

listen

to?

This 

breakdow

n 

of 

the 

im

pact 

tha

t 

a 

spea

ker 

h

as 

may 

so

und 

u

n

likely, 

but 

ima

gine 

a

situa

tion: 

you 

have 

retu

rned 

a 

faul

ty 

item 

to 

a 

sho

p, 

and 

the 

shop 

assi

stan

t 

say

s, 

‘I’m

sorry, 

I’ll 

see

 wha

t 

I 

ca

n 

do’. 

 If 

this 

is

 said 

in

 an 

unin

tere

st

ed 

voice 

as

 t

he 

as

sistan

t 

leans

on 

the 

coun

ter 

abou

t 

to 

resu

me 

a 

conver

satio

n 

with 

a 

colleagu

e, 

you 

won’

t 

feel 

confiden

t

th

at 

very 

mu

ch 

will 

happ

en. 

 B

u

t 

an 

as

sist

an

t 

who 

is

 s

tandin

g 

up 

straigh

t 

and 

lo

oking

directly a

t you will crea

te an 

entir

ely differen

t imp

ression wi

th 

the sa

m

e 

word

s.

Think 

of 

yo

ur 

favourite 

tea

cher 

fr

om 

scho

ol. 

 

The 

pers

on 

w

ho 

co

me

s 

to 

mind 

is

probably 

so

meone

 who 

w

as 

en

th

usias

tic 

and

 anima

ted, 

so

me

one 

wi

th 

b

o

th

 vocal 

and

visual 

impact. 

 Try 

re

calling 

p

hone 

call

s 

with 

peopl

e 

you’ve 

never 

me

t. 

 Invariably, 

we

make 

judge

men

ts 

abou

t 

peo

ple 

bas

ed 

on 

their 

voic

es 

an

d 

ho

w 

they 

so

und. 

 They 

migh

t

say, 

‘he 

see

m

ed 

ill 

at 

ease’ 

o

r 

‘she 

lo

oked 

very 

con

fiden

t’

 and 

of

te

n 

th

es

e 

o

p

inion

s 

are

formed 

before 

the 

speaker 

has 

said on

e word.

42 

W

h

a

t 

e

x

act

ly

 does 

th

e

 phr

ase

 ‘

th

is 

b

re

a

k

dow

n’ 

(line 

8)

 d

e

scr

ibe?

…………

………

………

………

………

………

…………

………

..

……

……………

……

………

……

.

43 

Wh

ic

h

 tw

o

 w

or

ds 

in 

par

agraph 

4

 echo

 t

h

e

 need f

o

r 

‘liv

el

iness’ 

m

ent

ioned 

in t

he f

ir

s

t 

te

x

t?

…………

………

………

………

………

………

…………

………

………

………

..…

……

………

……

.

44 

In

 a

 pa

ra

g

ra

ph

 o

f 

50

-7

0

 w

ords,

 su

mma

rise 

in 

y

our 

o

w

n

 w

ords

 as f

a

r 

as 

poss

ib

le

 th

e

re

asons g

iv

en 

in 

bot

h

 t

e

x

ts

 f

o

r 

w

h

y

 people 

perf

o

rm

 badly

 w

hen 

speak

in

g

 in 

public. 

 W

ri

te

 y

our

summa

ry

 on t

h

e 

sepa

rat

e

 ans

w

e

r 

shee

t.

line 

8

Page 67

U S E   O F   E N G L I S H   S A M P L E   PA P E R   ( 2 )

Candidate

Centre

Number

Candidate

UNIVERSITY  OF  CAMBRIDGE  LOCAL  EXAMINATIONS  SYNDICATE

Examinations in English as a Foreign Language

CERTIFICATE OF PROFICIENCY IN ENGLISH

PAPER 3 

 

 Use of English

SAMPLE PAPER 2

1 hour 30 minutes

Additional materials:

Answer sheets
Soft clean eraser
Soft pencil (type B or HB is recommended)

TIME

1 hour 30 minutes

INSTRUCTIONS TO CANDIDATES

Do not open this booklet until you are told to do so.

Write your name, Centre number and candidate number in the spaces at the top of this page and on
the answer sheets unless this has already been done for you.

There are forty-four questions in this paper.

Answer all questions.

Write your answers on the separate answer sheets.  Use a soft pencil.

You may write on the question paper, but you must transfer your answers to the separate answer
sheets within the time limit.

At the end of the test, you should hand in both the question paper and the answer sheets.

INFORMATION FOR CANDIDATES

Questions 1-25 carry one mark.
Questions 26-43 carry two marks.
Question 44 carries fourteen marks.

This question paper consists of 9 printed pages and 3 blank pages.

[Turn over

Page 68

2

[T

urn 

ov

er

Part

 1

For

 q

ues

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1-

1

5

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SO

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HI

N

G

_________________________________________________________________________________

The 

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to 

W

ande

r

T

h

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u

ral 

env

ir

onm

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is 

(0

) 

   s

o

m

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that 

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por

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any

 people.

  

T

her

e

 ar

e

, 

a

ft

e

r

all,

 

a

 

fa

r

 

(1

) 

……

..

..

 

n

u

m

be

r 

o

f 

a

rg

u

m

ents 

abou

t 

the 

ri

g

h

t 

to

 

roa

m

 

th

ro

u

g

h

 

th

e

 

coun

tr

y

s

ide 

than

th

ro

u

g

h

 indust

ri

al 

a

reas. 

 W

h

a

t  

reason

 can

 be 

pu

t 

(2

) 

….

.…..

  t

o 

ex

plain 

th

is?

M

a

n

y

 people 

feel 

a

 need 

to

 (3

) 

…

…

...

. 

int

o

 c

lose 

con

tact 

w

it

h 

th

e

 nat

u

ral 

env

ir

onm

ent 

but 

this 

feelin

g

can 

tu

rn

 (4

) 

……..

.. 

one 

of 

unease

 i

n 

so

m

e

 nat

u

ral 

env

ir

onm

ent

s,

 s

uch 

a

s

 deser

ts

, 

per

haps

 because

w

e

 belie

v

e

 w

e 

ar

e 

(5

) 

…

..…

..

  

to

 f

unc

ti

on 

w

e

ll 

ther

e. 

 T

hes

e 

feeling

s

 pr

obably

 hav

e 

bot

h 

a

 lear

ned

and 

a g

ene

ti

c 

co

m

ponent

, but,

 eit

h

e

r 

(6

) 

……...

.,

 they

 r

elat

e

 t

o

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he

 e

x

tent 

tha

t 

w

e

 f

eel 

the 

env

ir

onm

ent

pr

o

v

ides 

all 

of

 (7

) 

…

…

..

..

 w

it

h

 w

hat

 w

e 

need 

in 

(8

) 

……

...

. 

to

 s

u

rv

iv

e

. 

 Fav

our

ed 

env

ir

onm

ent

s

 o

ff

e

r

unlim

it

ed 

v

ie

w

s 

or

 

s

a

fe 

places

 

to

 

hide, 

an 

ex

am

ple 

o

f 

(9

) 

….

.…..

 

is

 

show

n 

by

 

the 

w

a

y

 

diner

s 

in

re

st

au

rant

s

 m

o

re

 o

ft

en t

han 

(10)

 …

…

...

. 

choose

 t

ables 

alon

g

s

ide 

w

a

lls 

o

r 

w

indow

s.

Resear

ch 

int

o

 

pr

e

fe

re

n

ces 

ha

s 

shed

 (

1

1

) 

…

…

....

 

o

n

 

th

e

 

im

port

ance

 

to

 

m

a

ny

 

people 

o

f 

out

doo

r

set

ti

n

g

s

 w

it

h

 r

u

g

g

e

d 

s

c

ener

y

. 

 For

es

ts

 a

re

 popular

, 

(12)

 ……

....

 t

hat 

they 

a

re 

no

t 

too 

den

se. 

 F

o

r 

the

most

 (1

3

) 

…

…

..

..

, 

landsca

pes 

al

te

re

d

 by

 hum

an

 i

nt

er

v

ent

ion 

a

re 

no

t 

so

 a

ppealing.

  

G

iv

en 

these

 

fa

c

ts

,

it co

mes 

(14)

 ……..

..

 no 

su

rpr

ise

 t

h

a

t 

people 

w

ant

 t

o 

ro

am

, 

a

s

 (1

5

)  

……

....

 a

s

 liv

e,

 i

n 

th

e

 countr

y

side.

3

[T

urn 

ov

er

Part

 2

For

 q

ues

ti

ons 

16

-2

5

, 

read

 t

he

 t

ex

t 

below

. 

 U

se 

the 

w

o

rd

 g

iv

en 

in 

capit

als 

a

t 

the

 end 

o

f 

s

o

m

e

 o

f 

the

lines 

to

 f

orm

 a

 w

o

rd

 t

ha

t 

fi

ts

 i

n 

th

e

 space

 i

n 

the 

same 

line. 

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h

e

re 

is

 an 

ex

am

ple 

a

t 

the 

be

g

innin

g

 (0

).

W

ri

te

 y

our

 answ

er

s 

IN

 C

A

P

IT

A

L

 L

E

T

T

ERS 

on 

th

e 

separate 

ans

w

e

r 

sheet

.

Exampl

e:

0

MI

G

R

A

T

I

O

N

_________________________________________________________________________________

Bi

rd 

Navi

gati

on

T

h

e

 t

heo

ry

 t

hat 

each

 y

ear

 t

h

e

 (0

) 

 mi

g

ra

ti

on

 

.

 o

f b

ir

d

s

 i

n

v

o

lv

e

s

 th

e

ir

MI

GRA

T

E

tr

av

elling

 hundr

eds

 o

r 

th

o

u

sands 

o

f 

k

ilo

m

e

tr

es f

rom t

heir 

nest

in

g 

sit

e

fi

nally

 g

ained 

a

ccept

ance

 t

ow

ar

ds 

th

e

 end 

o

f t

he 

ei

g

h

teent

h

 cent

u

ry

.  

At 

th

e

 

same 

time

 (1

6

) 

……

 r

ev

ealed

 t

hat, 

despit

e

 t

h

e

 dist

ance

s 

inv

o

lv

ed,

 som

e 

FI

ND

b

ird

s

 re

tu

rn

e

d

 y

e

a

r a

fte

r y

e

a

r,

 o

fte

n

 to

 th

e

 s

a

me

 n

e

s

t.

  

Th

e

 qu

e

s

ti

o

n

 o

f h

o

w

birds 

per

for

m

 such 

(17)

 …

…

 nav

ig

at

ional f

eats 

has

 e

v

e

r 

since

 pr

o

v

ided 

a

MIRA

C

L

E

m

a

jo

r 

puz

z

le 

to

 t

e

a

s

e t

he 

en

q

u

ir

ing m

inds

 o

f 

b

iolog

ists 

and

 non-

specialist

s

 

alik

e. 

 A

s

 a r

e

sult,

 t

he 

pheno

m

enon 

ha

s 

p

ro

v

o

k

e

d

 per

haps

 t

h

e

 m

o

st 

(1

8

)

…… 

IM

A

G

IN

E

theor

isin

g

 and

 (1

9

) 

……

 r

e

s

ea

rc

h

 in 

th

e

 w

hole 

fi

eld 

o

f 

b

iolo

g

ical 

inv

est

ig

a

ti

on

.

PA

IN

Now

 t

her

e 

ar

e

 si

g

n

s t

h

at 

a

t 

last 

th

e

 m

y

st

er

y

 has 

been

 solv

ed.

 I

t 

h

as

been 

su

gg

es

ted t

hat 

a

 m

e

m

or

ised m

a

p 

o

f 

(2

0

) 

……

 s

m

e

lls 

is 

ut

ilised 

in

MIS

T

A

K

E

conj

unc

ti

on 

w

it

h

 t

h

e 

po

sit

ion 

o

f 

the 

sun

 a

nd 

a

n

 (

21)

 ……

 o

f 

m

a

g

n

et

ic

AW

AR

E

fi

elds

.  T

his 

is 

(22)

 …… t

o

 e

x

plain 

th

e

 nav

ig

a

ti

onal 

perf

o

rm

ances

 

SUFFI

CE

o

f 

h

o

m

ing 

pi

g

eons.

(23)

 …

…

 ,

 m

any

 people 

w

ill 

disag

re

e

, t

hus

 illust

ra

ti

n

g

 w

hat

 has 

been

 t

h

e

 one

PREDI

CT

feat

u

re 

o

f t

he 

s

tudy

 o

f 

b

ir

d 

nav

ig

a

tion 

w

h

ich 

appear

s 

w

it

h

 (2

4

)……

 re

g

ularity

.

FA

IL

It

 i

s 

pr

obably

 tr

ue t

o

 say

 t

hat 

not 

a

 s

ing

le

 m

a

jo

r 

(2

5

) 

……

 as t

o

 how

 b

ir

ds

P

R

OP

OS

E

nav

ig

at

e 

has

 e

v

e

r 

re

ceiv

ed 

w

h

o

le-

hear

ted support

 w

hen 

init

iall

y

 adv

anced.

Page 69

4

[T

urn 

ov

er

Part

 3

For

 q

ues

ti

ons 

26

-3

1

, 

think 

o

f 

one

 w

or

d 

only

 w

h

ich 

c

an 

be 

used

 a

ppr

o

p

ri

at

ely

 in 

a

ll 

th

re

e

 sent

en

ces.

Her

e 

is 

a

n

 ex

am

ple 

(0

).

Exampl

e:

0

Som

e 

o

f 

the 

tour

is

ts

 a

re

 hopin

g 

to

 g

et 

c

o

m

pensat

ion 

fo

r 

the 

poo

r 

s

tat

e

 o

f 

the 

ho

te

l,

 and

 I

 t

hink

they

 hav

e a v

e

ry

  …………

……

……

. case

.

T

h

e

re’s 

no 

poin

t 

in t

ry

ing

 t

o

 w

ade 

acr

oss

 t

h

e

 r

iv

e

r,

 t

he

 cur

rent

 i

s f

a

r 

to

o

 ……

………

………

. 

.

If

 y

ou’r

e

 a

s

k

ing m

e

 w

hich 

o

f t

he candidat

es

 should g

e

t 

the j

ob, 

I’

m

 a

fr

a

id I

 d

o

n

’t

 hav

e 

any

…………

………

….

 v

ie

w

s

 either w

ay

.

Exampl

e:

0

ST

R

O

N

G

Wr

it

e

 onl

y

 the 

missin

g

 w

ord 

IN

 CA

P

IT

A

L

 L

ET

T

E

R

S

 on 

th

e 

separa

te 

answ

e

r 

s

hee

t.

_________________________________________________________________________________

26

T

h

e

 v

ict

or

y

 o

f 

the 

na

ti

onal 

foo

tball 

te

a

m

 ………

 t

he

 people’s 

a

tt

e

n

tion 

fr

o

m

 t

he 

coun

tr

y

’s

econom

ic 

pr

oblem

s

.

T

h

e

 polit

ician 

w

a

s 

accused 

o

f 

hav

ing

 ………

 public m

oney

 i

nt

o 

his 

p

ri

v

a

te

 ban

k

 account.

T

h

e

 air

c

ra

ft

 h

ad t

o

 be 

…

…

…

 t

o

 Bost

o

n

 because

 of

 e

n

g

ine 

pr

oblem

s

 w

h

ich 

dev

elop

ed 

af

te

r

ta

k

e

-o

ff.

27

L

isa

 ………

………

…….

 i

t 

to

 th

e

 s

ta

ti

o

n

 ju

s

t i

n

 ti

me

 t

o

 ca

tc

h

 h

e

r 

tra

in

.

Lik

e

 m

os

t 

a

rt

is

ts 

he

 

………

……

………

. 

v

e

ry

 

lit

tl

e 

du

ri

n

g

 

h

is 

lif

e

tim

e

 

and 

liv

ed 

in 

v

ir

tual

pov

er

ty

.

All 

the 

fa

mily

 

g

ett

in

g

 

to

g

et

he

r 

fo

r 

th

e

 

par

ty

 

really

 

…………

………

…. 

m

y

 

aunt'

s

 

6

0

th

bir

thday

.

5

[T

urn 

ov

er

28

She 

had 

v

e

ry

 ………

 v

iew

s

 on 

how

 childr

en 

should 

be 

br

ou

g

h

t 

u

p.

In

 l

at

e

r 

lif

e

 he 

didn’t 

appr

eciat

e

 any

 chan

g

e

s

 t

o

 h

is 

…

……

 r

ou

ti

ne.

Ev

er

y

thing

 w

as 

pack

ed

 a

nd t

hey

 w

er

e 

all 

………

 f

o

r t

he j

ou

rn

ey

.

29

I 

really

 don’t thin

k

 there

 is any

 ……

…

 in w

a

iting mo

re 

than abou

t tw

enty

 mi

nutes

 f

o

r Paul.

T

h

is 

pic

tu

re

 see

m

s

 t

o 

conv

ey

 t

he ………

 o

f 

ex

cit

e

m

e

n

t 

e

x

per

ienced 

by

 t

he 

a

rt

is

t.

Sam

 is 

w

o

rk

ing 

v

e

ry

 s

low

ly

 and 

seem

s

 t

o 

hav

e

 no 

……

… 

o

f 

h

ow

 u

rg

en

tl

y

 t

h

e 

re

por

t 

is

needed.

30

It

 w

a

s

 a

 …

…

…

…

…

…

…

…

 d

a

y

 i

n

 mi

d

-J

u

ly

 a

n

d

 th

e

 P

ri

c

e

 fa

mi

ly

 w

e

re

 f

in

a

lly

 o

ff o

n

 h

o

lid

a

y

.

Alt

houg

h

 a 

m

ont

h

 had 

passed, 

the

 w

it

ness 

w

a

s 

able 

to

 g

iv

e 

the 

cou

rt

 a

 ………

………

……

account

 o

f 

th

e

 incident

.

It

 w

as 

…………

………

… 

to

 e

v

ery

one 

th

a

t 

the 

g

irl 

w

a

s 

ly

ing

.

31

Colin 

k

new

 how

 his 

sist

er

 w

ould 

ta

k

e

 t

he

 new

s 

and 

he 

didn’t 

hav

e 

th

e

 ………

……

………

 t

o

te

ll 

her

.

It

 too

k the

 journalist

 w

eek

s 

to 

g

e

t 

to

 the…

…………

……

… o

f 

the 

ma

tte

r.

Julia’s 

m

ot

her 

told 

her 

tha

t 

she 

couldn’t 

g

o

 t

o 

the 

pa

rt

y

 b

u

t 

a

t 

the 

las

t 

m

inut

e

 she 

had

 a

chang

e

 o

f 

…

…

………

………

 .

Page 70

6

[T

urn 

ov

er

Part

 4

For

 

q

ues

ti

ons 

32

-3

9

, 

complet

e

 

the 

second 

sen

tence

 

so 

th

a

t 

it 

has 

a

 

sim

ilar 

m

eanin

g

 

to

 

th

e

 

fi

rst

sent

ence, 

usin

g

 

the 

w

o

rd

 

g

iv

en.

 

 

Do 

no

t 

change

 

the

 

w

o

rd 

g

iv

e

n.

 

 

You

 

m

us

t 

use 

be

tw

een

three

 and

 ei

gh

t 

w

or

ds, 

including 

th

e

 w

o

rd

 g

iv

en.

  

Her

e

 is 

a

n

 ex

am

ple 

(0

).

Exampl

e:

0

Do 

y

ou 

m

ind 

if

 I

 w

at

ch 

y

ou 

w

h

ile 

y

ou 

paint

?

object

io

n

Do 

y

ou 

…………

…………

……

………

………

………

…… 

y

ou 

w

h

ile 

y

ou 

paint?

0

  h

ave an

y 

o

b

jectio

n

 to my

 watchin

g 

Wr

it

e

 onl

y

 the missin

g

 w

ords 

on t

h

e 

sepa

rat

e

 ans

w

e

r 

shee

t.

________________________________________________________________________________

32

Nobody

 can 

pr

edict 

w

hat

 Anna’s 

reac

ti

on t

o

 t

he 

new

s 

w

ill 

be.

seen

It

 ……

………

………

………

…………

………

 t

o 

the new

s.

33

T

oby

 g

ot 

ideas f

o

r 

his 

nov

els f

rom 

local 

new

spaper

s.

source

T

oby

 used 

local …………

……

………

………

…………

……

 i

deas f

o

r 

his 

nov

els.

34

Chr

ist

ine f

a

iled t

o

 g

e

t 

pr

o

m

o

ti

on 

becau

se 

o

f 

h

e

r 

lim

it

ed

 e

x

p

er

ience.

due

Christine’s 

……

………

………

………

…………

………

 h

e

r 

limited

 ex

perience.

35

Alist

a

ir

 has 

no

 chance

 o

f 

being 

select

e

d

 f

or 

th

e

 t

e

a

m

 b

e

cause 

o

f 

h

is

 poor 

s

pr

in

t t

im

es

.

pai

d

Alist

a

ir’s 

poor 

s

p

rint

 t

imes

 …

………

………

…………

……

………

……

 o

f 

being

 select

ed

 f

or

 t

he

team

.

7

[T

urn 

ov

er

36

T

h

e

re’s 

not

hin

g

 t

o

 s

to

p

 y

ou f

rom 

a

pply

ing

 f

o

r 

th

e

 j

o

b

.

wh

y

T

h

e

re’s ……

………

………

………

………

………

… 

for

 the

 j

ob.

37

T

h

e

 r

e

s

taur

an

t 

m

ana

g

e

r 

thou

g

h

t 

th

a

t 

they

 

w

er

e 

lik

ely

 

to

 

lose

 

a

ll 

their 

cus

to

m

e

rs

 

if

 

se

rv

ice

didn’t

 i

m

pr

o

v

e

.

ran

T

h

e

 

res

tauran

t 

mana

g

e

r 

thou

g

h

t 

tha

t 

they

 

…

…

………

………

………

…………

………

 

a

ll 

thei

r

cust

o

m

e

rs

 i

f 

ser

v

ice 

didn’t

 i

m

pr

o

v

e

.

38

T

h

e

 st

andin

g

 ov

a

ti

on 

cam

e

 as 

a

 co

m

plet

e

 sur

p

ri

se t

o

 t

he 

y

oung 

sin

g

er.

aback

T

h

e

 y

oung

 s

in

g

e

r 

…

………

………

………

………

………

……

 t

h

e

 st

andin

g

 o

v

a

ti

on.

39

T

h

e

 m

e

m

bers 

o

f t

he 

coun

cil 

ex

pr

essed 

th

eir

 app

ro

v

a

l 

o

f t

he 

plans

 f

o

r t

he 

new

 hot

el 

c

o

m

plex

.

fa

v

our

T

h

e

 me

mber

s 

o

f 

the 

coun

cil 

………

………

…………

……

………

………

 t

he

 plans 

for

 the

 ne

w

hot

el 

c

o

m

plex

.