Solution Definition
Avaya Aura
®
Release “6.2”
Communication Manager (6.2)
Session Manager (6.2)
March 2, 2012
COMPAS ID 154794
ABSTRACT
This document provides a high-level description of the key components of Avaya Aura
®
:
Avaya Aura
®
Communication Manager 6.2 and Avaya Aura
®
Session Manager 6.2
as well as the surrounding solution, and the supporting sales offer.
This document is for internal and business partner use only and is targeted at Sales and
Sales Support organizations. All pricing contained within, while accurate at the time of
publication, should be considered as unofficial; associates and business partners are
directed to verify the accuracy of all prices cited.
NOTE: This Product Definition is a US version and some of the products listed in this
document may not be available or applicable to your regions. Please contact your
regional Product Management team to obtain the version of this document that is
applicable to your region.
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TABLE OF CONTENTS
.................................................................... 8
SESSION MANAGER OFFER DESCRIPTION ............................................................ 15
...................................................................... 15
.................................................................................... 16
................................................................................... 16
......................................................................................... 21
................................................................ 22
.................................................................. 23
ASD .................................................................................. 24
COMMUNICATION MANAGER OFFER DESCRIPTION ........................................... 24
................................................................................... 25
...................................................... 28
............................ 30
............................... 30
......................................................................................... 31
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.......................................................................... 34
.................................................................. 35
............................................... 40
.......................................................... 41
) .................................................................. 43
) ........................................................................ 44
............................................................... 44
................................................................................ 45
....................................................................................... 45
........................................................................ 46
................................................................................................ 46
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.......................................................................... 47
APPENDIX B: GLOSSARY OF TERMS AND ACRONYMNS .......................................... 54
APPENDIX C: RELEASE HISTORY LIFECYCLE DATES ............................................... 58
APPENDIX D: ADDITIONS TO CM 4.0 AND EARLIER ................................................... 59
APPENDIX E: SOFTWARE RE-LICENSING POLICY ...................................................... 60
APPENDIX F: CM FEATURES AND RELATED PRODUCTS ......................................... 61
APPENDIX G: MIGRATION AND MERGE OFFERS ........................................................ 62
APPENDIX I: SURVIVABLE REMOTE AND ICC CONVERSION................................... 64
APPENDIX J: MOVING SURVIVABLE REMOTE AND CORE ....................................... 65
APPENDIX K: UPGRADE PROTECTION PLAN FOR CM 4.0 ......................................... 66
....................................................................................... 70
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1. AVAYA AURA
®
Avaya Aura
®
R6.2 is the flagship product collection for next generation enterprise
solutions based on the revolutionary SIP-based Avaya Aura Session Manager (SM).
Avaya Aura is enhanced by additional new capabilities of the Avaya Aura core
components, the Avaya Aura Session Manager 6.2 and Aura Communication Manager
6.2 (CM).
With this release of Avaya Aura the following new capabilities are introduced:
∗ Unprecedented total scale of up to 250,000 total users, and increases in SM
capacities and performance
∗ Announcing a new maximum of 36,000 SIP endpoints receiving service from a
single CM
∗ An enriched SIP feature set including group call pickup and the “Team” feature
set
∗ SIP contact center terminal support
∗ Enterprise Call Admission Control bandwidth usage monitoring, with call
counting, rejected call counts, etc.
∗ Advanced Trunking Flexibility and Features including DTMF interoperability and
Enhanced Type of Network support
∗ Session Manager SIP Call Preservation with Communication Manager, Voice
Portal, M3000 gateway and G860 gateway
∗ System Manager (SMGR) Release 6.2 can manage SM R6.2, SM R6.1, and SM
R6.0 as well as all previous releases of CM since 5.1
For more information see APPENDIX A: Avaya Aura PACKAGING
or the Avaya Aura
Channel Announcement:
http://portal.avaya.com/ptlWeb/products/P0540/AllCollateral
Document Update History
Document Date
Change Description
February 20, 2012
First document release.
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2. SOLUTION DESCRIPTION
This document focuses on the new Avaya Aura 6.2 additions to Avaya Aura
Communication Manager (CM) and Avaya Aura Session Manager (SM).
Avaya Aura System Manager (SMGR) remains the centralized management vehicle for
administering SM and CM. System Manager 6.2 has the capability to administer
250,000 total users in what has become the industry standard “one-stop” centralized
enterprise-wide management system.
Key customer benefits of Avaya Aura 6.2 are:
• Business continuity assurance driven by the call and connection preservation
features built into the 6.2 releases of CM and SM
• Increased customer satisfaction by advanced SIP adaptations with service
providers, and the increase in SIP scale
• Lower total cost of ownership from SIP connectivity, decreased management
time with SMGR, and improved interoperability with Communication Server 1000
(CS 1000) and 3
rd
party equipment
• Decreased costs and real convergence with controls for voice, video and data
bandwidth allocation over shared resources with new Session Manager call
admission control
Additionally, Avaya Aura 6.2 is planned as the Extended Manufacturer Software
Support (EMSS) release replacing release 5.2.1 (EMSS). EMSS releases will be sold
for a minimum 2 years and will have Tier 4 (new Service Pack) support for a minimum
of 3 years from initial sale date.
2.1.
Server Overview
Avaya Aura 6.2 continues support of the Avaya Common Servers platforms replacing
the S8800 servers. Avaya Common Servers enhance the quality and performance of
the Avaya Aura applications and solutions. More details on these new servers are
included in the respective Session Manager and Communication Manager sections.
Note: pricing provided in this document is subject to change with changes initially
communicated via Avaya market bulletins. These bulletins and Avaya quoting tools will
be considered the authority.
Application
Server Type
Material Code
List Price (USD)
Session Manager
HP DL360G7
700501092
$11,500
Dell R610
700501082
$11,500
Communication
Manager simplex
HP DL360G7
263764
$8,800
Dell R610
263760
$8,800
Communication
HP DL360G7
263765
$21,500
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Manager duplex (2
servers are
provided)
Dell R610
263761
$21,500
2.2.
Solution Overview
The unparalleled integration of Avaya Aura CM’s broad and deep feature capabilities with
the innovative SIP capabilities of SM deliver the best enterprise solutions ever. New
capabilities of the solution include:
• Up to 10 Session Manager instances allowed per SMGR management system
with the market–proven active-active N+M reliability first introduced in the SM 1.0
release introduced in 2008
• A new array of SIP endpoint features – Automatic dial buttons, group paging, the
team button, enhanced call forwarding, enhanced call pickup alerting, up to 10
emergency numbers, multi-location dial plans, per-button ring control settings,
and full contact center functionality
• For the first time, full featured SIP contact center endpoints are now supported.
• Increased SM call processing performance of up to 350,000 BHCC per SM
• A scale increase for SMGR management for up to 250,000 combined SIP and
non-SIP endpoints (maximum of 100,000 SIP endpoints)
• New adaptation module (AM) capabilities to support service providers’
“unscreened ANI” requirements
• Support for SIP conferencing resources to be assigned on a per user basis
• Support for Cisco SIP handsets registered to SM
• Connection preservation for SIP calls with failures and failovers of CM Survivable
Remotes and Survivable Cores
• And announcing market leading call preservation where queued calls are not lost
in the face of network or SM failures and existing sessions are actually redirected
over the surviving SM network!
In summary, SM, CM and SMGR combine to deliver the following capacity and
performance improvements with the advancements in
red
.
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Avaya Aura
®
Quick Reference Specifications
Item (CM/SM)
R6.0.1/R6.1 R6.2/R6.2
Total Enterprise Users
100,000
250,000
Total Enterprise SIP Users
100,000
100,000
SIP Users/CM
18,000
36,000*
SIP Trunks per CM
7,000
24,000*
SIP Users/SM
12,000
12,000
Total Enterprise Presence Users
81,000
81,000
Presence Users/SM
9,000
9,000
SIP Shared Control with SIP Users/SM
7,500
7,500
TLS Connections
100,000
100,000
SM Instances
10
10
BHCC per SM
300,000
350,000
Simultaneous Sessions
80,000
90,000
Registrations/Second per SM
Unspecified
800
Advanced SIP Terminal
Initializations/Second per SM
Unspecified
10
**
Survivable Remotes
250
250
Communication Managers/SMGR
500
500
Locations/Adaptations/SIP Entities
25,000
25,000
SIP Domains
1000
1000
Dial Patterns/Routing Policies
300,000
300,000
* Up to 24,000 SIP Trunks or 36,000 SIP endpoints can be engineered with
assistance of Avaya Engineering. Note that these capacities are not generally
applicable to Call Center solutions.
** Intentionally throttled to work with a single CM
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2.3.
Avaya Aura 6.2 Solution Capabilities
Following is a summary of the capabilities of Avaya Aura Communication Manager 6.2
and Avaya Aura Session Manager 6.2 supported by SMGR 6.2:
Unscreened ANI
The SM Verizon adaptation module has been augmented with a new capability to match
the “unscreened ANI” requirements of service providers. The “screened telephone
number” or STN is used to allow any enterprise user to make outgoing calls using any
service provider, even if the call is originated from a DID not provided by the service
provider.
The originating number (PAI) to STN mapping is configured on the adaptation module
SMGR screen, using the new column "Adaptation Data".
Figure 1: Unscreened ANI Administration
Cisco Endpoint Support
Customers can now use existing Cisco endpoints with the 6.2 release of Session
Manager and Communication Manager. SM has made several modifications to handle
the standards inconsistencies of Cisco phones.
-
SM effectively shortens standard SIP messages so Cisco phones can accept them
without degradation functionality
-
The unnecessary Accept header is inserted to allow Cisco phones to receive incoming
calls
-
Cisco phones do not subscribe to the required message waiting feature status package
and thus SM detects the Cisco phones and sends out of dialog NOTIFY messages so
the MWI indicators will work on Cisco phones.
No special administration for Cisco phones is required as SM detects the Cisco phones
and applies the adaptations automatically.
Supported and tested Cisco phones are: 7960, with FW version P0S3-8-12-00 and 7961, 7962,
7941, and 794 with FW version 8.5.4.
New SIP Endpoint Features
Avaya Aura release 6.2 includes the addition of the following features on SIP handsets
that are also available on the H.323 versions. These powerful features differentiate
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Avaya Aura from our competitors which fall short in providing key business telephony
features.
Enhanced Call Forwarding – the user can use the SIP phone displays to set and monitor
6 different types of call forwarding including different numbers for internal and external
incoming calls.
Enhanced Call Pickup Alerting – ability to change how the call pickup button alerts with
no-ring, delayed ring, ring ping, etc.
Team Button – the popular team feature where calls can be answered for a team by
choosing the caller from a display, calling the team by pressing the button, etc.
Group Paging – ability to have SIP phones receive group call
Automatic Dial Button Programming – where SIP endpoint users can use SIP endpoint
displays to program the A/D button numbers and the labels for a customized user
experience.
Contact Center Functionality – the array of buttons and features most used by contact
centers including agent login, logout, aftercall work, aux work, etc.
Local Dial Plans – SM software now downloads the dialplans used for each location so
users do not need to wait for dialling timeouts when dialling local extensions in multi-
extension length environments. Calls are placed immediately when the dialled digits
match the administered dialplan length. As with the market leading centralized Avaya
Aura dialplan control, no settings files need be administered and no “send” key is ever
needed when placing calls.
Per-Button Ring Control - SMGR can be used to administer the ringing behaviour for
each line and bridged line appearance on SIP stations for ring-ping, delayed,
abbreviated, etc. ringing.
Multiple Emergency Numbers
SM 6.2 allows up to 10 emergency numbers to be administered per location. This
allows compatibility with countries with more than one number, allows the integration of
the Euro-wide 112 number to be employed along with specific country numbers, and
provides adaptation for local regulations.
Advanced SIP Conferencing
Session Manager 6.2 supports the RFC 4579 style conferencing setup for voice, video
and text conferences. Fully compatible with the conferencing capabilities provided by
AAC, Meeting Exchange (MX), and CM, conferences are established using a
conference “factory” and conference “focus” as per IETF standards. The endpoints do
not need to know the conference URI. The conference URI’s are administered using
SMGR for each user in a conference set and can be configured for voice, video, or text,
with a list of secondary, tertiary and more backups for world-class reliability. This
allows users to participate in conferences where user name displays, per-user muting,
and more than 6 parties are possible.
Advanced SIP Application Sequencing
Session Manager now supports sequenced application filtering based on media type.
Applications are sequenced based on the type of media requested and any combination
of text, voice or video can be selected as shown in this screen shot of the SMGR
administration options for each application in a sequence.
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Media application sequencing greatly reduces the message traffic needed for
sequencing (especially video and text applications), and simplifies application
development.
Advanced Trunking Flexibility and Features
Avaya Aura 6.2 also provides unsurpassed interoperability with non-standards
compliant third party equipment. Some H.323/SIP gateways use the non standard “SIP
INFO” method to transmit DTMF digits to/from SIP networks. Avaya Aura 6.2 CM,
Experience Portal, MX, Avaya Aura Conferencing, and Avaya Aura Messaging now
support using the SIP INFO method to allow H.323 network equipment to use common
voicemail, IVR, and end-end DTMF operation. This is a good example Avaya’s
commitment to the support in interoperability with third party vendor equipment.
Applications and users now on different media types will have the assurance of DTMF
functionality, such as Modular Messaging, Meeting Exchange, Voice Portal or other
customer provided trunk applications.
Communication Manager provides further flexibility to Type of Network (TON)
functionality to be applied to trunks connecting to 3
rd
party switches or applications,
especially those connected via Q.Sig. Better functionality with such switches and
applications provides leading interoperability for customers with unique scenarios.
Figure 2: Heterogeneous H.323 and SIP Network
SIP Connection Preservation
The Avaya Aura SIP solution in release 6.2 can fully reconstruct stable calls that involve
SIP trunks or SIP stations connected to endpoints on H.248 media gateways when the
CM fails over to an administered survivable server or survivable remote (SC, SR), or
vice versa. This matches the existing 6.0 capability for non-SIP endpoints. Note that
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survivable SIP trunking is not yet available on the SR configurations, and we announce
plans for this exciting feature to be delivered in the near future.
SIP Call Preservation
SIP call preservation goes a step farther than connection preservation to provide the fault
tolerant behavior coveted by 24/7 heathcare and contact center architects. Call
preservation goes beyond simple connection preservation as it allows the agent or user the
ability to hold, unhold, transfer, conference, etc. a an existing call after the failure occurs.
For a contact center using Experience Portal, ICR, or just CM, it means calls queued for an
agent before a failure will remain queued and will be offered to agents without being
dropped after SM or network failures.
Access Security Gateway Authentication
Beginning with the 6.2 release, the following core Session Manager command line
services logins are authenticated using Avaya’s Access Security Gateway (ASG) on
production systems:
craft
sroot
init
inads
Authentication File Download Support
To match a capability currently available on CM 6.0.1, SM has adopted the use of the
CLI command “
loadpwd
”.
loadpwd
requests the new authentication file from the
installing technician, downloads it, validates its authenticity, decrypts it, parses the
contents and stores the received data in the appropriate SM locations.
SIP Contact Center Elite Agents
CM and SM in support of contact center functionality now support SIP agent equipment.
In addition to the traditional DCP and H.323 endpoints, agents may now employ SIP
terminals for an end-end SIP contact center solution.
Avaya Aura Contact Centre Call Information Enhancements
Communication Manager in support of Avaya Aura Contact Center (AACC) will provide
more context of call state via SIP. Call states such as Hold, Transfer or Conference will
be provided to AACC enhancing its capabilities for call routing.
2.4.
Interoperability
Avaya Aura components connect to any IETF compliant SIP solution. Interoperability
with Avaya Aura starts and ends with connectivity with Avaya Aura Session Manager at
the core of any enterprise. The following products have been certified to interoperate
and connect directly with Avaya Aura Session Manager and detailed design assurance
and operation integrity confirmation is available with Avaya.
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∗ Avaya Aura Communication Manager 5.1.2, 5.2, 5.2.1, 6.0, 6.0.1 and 6.2 – a
new release of Avaya’s flagship IP telephony software that connects seamlessly
to the Session Manager core. Specifically with CM feature server configurations,
CM releases 5.2.1, 6.0, 6.0.1 and 6.2 are supported with SM 6.2.
∗ Modular Messaging 5.2
∗ Avaya Aura Messaging 6.0, 6.1 and 6.2 - Avaya’s messaging platform
providing centralized voicemail and centralized messaging for the entire
enterprise.
∗ Avaya 96XX Deskphone R2.6.3 – Avaya’s earlier endpoint line running 2.6 SIP
firmware
∗ Avaya Aura 96X1 Deskphone R6.2 – Avaya’s flagship endpoint running the
latest software, R6.2.
o
SIP features (such as Team Button, Group Page, Enhanced Call Pickup Alerting, and
Enhanced Call Pick Forwarding) will be available with 96x1 SIP 6.2 (planned for July
2012).
∗ Avaya 10X0 Series Video Conferencing Systems - Avaya video endpoints
offer low cost and low bandwidth SIP-based solution to the enterprise users.
∗
Avaya Desktop Video Device with Avaya Flare Experience - Avaya Flare®
Experience is a groundbreaking, next-generation workspace that delivers a
uniquely compelling unified collaboration experience and makes making high
definition video
accessible in both cost and performance.
o
CM 6.2 Service Pack 1 will support ADVD 1.1
∗ one-X Communicator (both H.323 and SIP) in addition to Polycom H.323
interop
o
CM 6.2 Service Pack 1 will be required to support
one-X Communicator
∗ Avaya G860 High Density Trunk Gateway R2 – the AudioCodes third party
gateway capable of terminating multiple DS3 interfaces to integrate enterprise
solutions with the PSTN.
∗ Avaya Aura CS 1000 R5.5, R6.X, R7.X – the CS 1000 communications server
∗ Avaya Voice Portal 5.1, and 5.2
∗ Avaya Aura Experience Portal 6.2 – the newest innovation for voice, video and
data recognition and processing technology.
∗ Avaya Intelligent Customer Routing - Avaya’s next generation enterprise-wide
contact center innovation.
∗ Avaya Meeting Exchange 6.0 and 5.2 – The leading conferencing and
collaboration engine on the market today.
∗ Avaya Aura Conferencing R6.0 – The newest in a line of Avaya innovative
conferencing solutions that support voice and video downspeeding.
∗ Avaya Session Border Controller– Avaya’s addition to the Avaya solution that
includes the market leading Session Border Controllers for Enterprise and
Advanced Enterprise from the Sipera acquisition.
∗ Avaya Aura Session Border Controller – SBC with ACME Packet technology.
Communication Manager is also interoperable with IETF compliant SIP devices. The
following products have been certified to interoperate and connect with Communication
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Manager via Session Manager and detailed design assurance and operation integrity
confirmation is also available with Avaya:
∗ Avaya Aura Session Manager 1.1, 5.2, 6.0, 6.1 and 6.2
∗ Modular Messaging 5.2 and 5.1 – Avaya’s messaging platform providing
centralized voicemail and centralized messaging for the entire enterprise.
∗ Avaya 96XX Handsets R2.6 – Avaya’s flagship endpoint line running 2.6 SIP
firmware
∗ Avaya G860 High Density Trunk Gateway R2 – the AudioCodes third party
gateway capable of terminating multiple DS3 interfaces to integrate enterprise
solutions with the PSTN.
∗ Avaya CS 1000 R5.5, R6.0, R7.X – the legacy CS1000 communications server
∗ Avaya Voice Portal 5.1, and 5.2
∗ Avaya Aura Experience Portal 6.2 – the newest innovation for voice, video and
data recognition and processing technology.
∗ Avaya Intelligent Customer Routing - Avaya’s next generation enterprise-wide
contact center innovation.
∗ Avaya Meeting Exchange 6.0 and 5.2 – The leading conferencing and
collaboration engine on the market today.
∗ Avaya Session Border Controller– Avaya’s addition to the Avaya solution that
includes the market leading Session Border Controllers for Enterprise and
Advanced Enterprise from the Sipera acquisition.
∗ Avaya Aura Session Border Controller – SBC with ACME Packet technology.
∗ 9600-Series IP Deskphones
–
For proper operation of the SIP Survivable
Remote, 9600-Series IP Deskphones should be running SIP Release 2.6.3 or
later software.
Session Manager & Communication Manager Compatibility Matrix
SM
CM
5.1
AE
CM
5.2
AE
CM
5.2.1
AE
CM
5.2.1
FS
CM
6.0
ES
CM
6.0
FS
CM
6.0.1
ES
CM
6.0.1
FS
CM
6.2
ES
CM
6.2
FS
SM 5.2
Y*
Y
Y
Y**
Y
N
Y
N
Y
N
SM 6.0
Y*
Y
Y
Y**
Y
Y
Y
Y
Y
Y
SM 6.1
Y*
Y
Y
Y**
Y
Y
Y
Y
Y
Y
SM 6.2
Y*
Y
Y
Y**
Y
Y
Y
Y
Y
Y
*Limitations apply – please see the SM 1.1 release notes for details
**CM 5.2.1 FS configurations are only supported in non-redundant configurations
as with SM 5.2/CM 5.2.1
Session Manager & System Manager Compatibility Matrix
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SMGR
CM 5.X
CM 6.0 CM 6.0.1
CM 6.2
SM 6.0 SM 6.1
SM 6.2
SMGR 5.2
Y
N
N
N
N
N
N
SMGR 6.0
Y
Y
N
N
Y
N
N
SMGR 6.1
Y
Y
Y
N
Y
Y
N
SMGR 6.2
Y
Y
Y
Y
Y
Y
Y
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3. SESSION MANAGER OFFER DESCRIPTION
NOTE: All pricing contained herein are US Global List Price only. Readers are referred
to regional product management for pricing specific to each region.
NOTE: All pricing contained within, while accurate at the time of publication, should be
considered as unofficial; Readers are directed to verify the accuracy of all prices cited
by accessing SAP or ASD after the products become generally available.
The components of the offer are the Session Manager software and hardware platform,
and the System Manager software. Session Manager is delivered as software pre-
installed on a fixed hardware platform (appliance model). System Manager is a
software-only offer that is downloaded over the internet by customers and then loaded
onto specific server hardware available from Avaya. The downloaded System Manager
software includes the System Manager application software and an integrated Linux
Red Hat OS with Avaya System Platform software for easy installation.
3.1.
Session Manager Appliance Model
Session Manager will be offered on a fixed hardware platform (the “appliance model”) to
intentionally limit the configurations required to certify and maintain in the field. The
server platform is either the Dell or HP platforms. SM is not offered on customer
provided hardware.
In the Session Manager appliance model, the steps for implementation are the following
where “Avaya” means Avaya or Avaya certified business partners:
1. Customer orders the SM from Avaya and chooses the HP or Dell platforms
2. Avaya’s existing staging partner Avnet will install the Red Hat OS on the Dell or
HP platform server, download (from Avaya PLDS) and install the SM SW, and
test the configuration as per the instructions on the Avaya support website.
3. Avnet will use the “Kickstart” DVD disk to lock Root and create Services
accounts. The Services account passwords will be changed by the password
change control system once the server is registered.
4. Customer will rack and stack servers – or alternatively contract with Avaya or an
Avaya Business partner services.
5. Customer will configure the SM software – or alternatively contract with Avaya or
an Avaya Business Partner services to configure and administer the SM
software.
As described above, Session Manager software comes pre-installed on the hardware
platform. System Manager 6.2 software is also available for download for entitled
customers and Business Partners from the Avaya PLDS website. Session Manager
and System Manager software are also optionally delivered using DVDs if ordered.
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3.2.
System Manager Software
System Manager (SMGR) is offered as remotely downloadable software on the new
Avaya servers and the software is available for download from the PLDS website.
SMGR is not offered on customer-provided hardware.
3.3.
Pricing and Material Codes
Session Manager and System Manager are ordered for the core of an enterprise that
may also contain Avaya Aura Editions and third party SIP equipment including third
party PBXs. For more information see
Getting Started with System Manager
System Manager Administering User Profile Accounts
System Manager 6.0 General Overview
System Manager 6.0 Technical Overview
System Manager 6.0 Delta: General Overview
System Manager 6.0 Delta: Technical Overview
System Manager 6.0 Installation and Setup
Advanced System Manager Administration
System Manager 6.2 Delta: General Overview
System Manager 6.2 Delta: Technical Overview
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APPENDIX A: AVAYA AURA PACKAGING
. Session Manager and
System Manager may also be ordered without including Avaya Aura Editions in the
order; this is true for cases where there are already Avaya Aura Editions present in the
customer network, or when customers have only third party equipment.
The following table shows the material codes used for ordering using the ASD design
tool. The ASD tool will provide the appropriate codes based on the configuration
questions answered as described in section 3.10.
MAT CODE
DESCRIPTION
MPG
GPL
Avaya Aura Session Manager 6.2 Hardware
700501092 HP DL360G7 SERVER SESSION MGR
IG
$11,500
700501082 DELL R610 SERVER SESSION MGR
IG
$11,500
700500958 AVAYA AURATM SESSION MGR R6.2 DVD
A1
$50
700500959 AVAYA AURATM SM R6.2 RH KICKSTRT DVD
A1
$50
Avaya Aura Session Manager 6.2 Software
264231
SM R6.X SIP CONNECTION LIC ENTITLE
DU
$0
264148
SM R6.X SIP CONNECTION LICENSE
DU
$150
264232
SM R6.X SIP CONNECTION LAB LICENSE
DU
$0
264680
SM5.X TO R6.X UPG CONNECTION LIC
DU
$30
229412
SM R6.X THIRD PARTY USER LICENSE
DU
$265
229416
SM R5.X TO R6.X UPG THIRD PARTY LIC
DU
$53
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Session Manager Connection Licensing
Avaya Aura Session Manager 6.2 is licensed using connection based licensing following
the theme of the SIP session-based protocol. Connection based licensing was
introduced with the SM 6.1 release and is based upon a session or connection
(sometimes known as “trunk”) model that allows customers to purchase licenses based
on the number of simultaneous SIP sessions required, rather than the number of users.
The following diagram illustrates the various connections to Session Manager and their
associated pricing. Note that both types of connection licensing - $0 and $150
connection licensing may be present in the same enterprise, and while the diagram
below is constructed of single arrows between SIP entites and SMs, each SIP entity
below will normally require multiple simultaneous connections so the licensing will be N
* $150/$0 where “N” is the number of simultaneous connections required for each SIP
entity to connect to the SM core.
Figure 3: SM Pricing Structure
264148 SM R6.X SIP CONNECTION LICENSE is required for a SIP connection to SM for one
of the following reasons:
1. CM Standard Edition server needs connections to the core for the STD CM users controlled
by it
2. CS 1000 server needs connections to the core for the Enhanced licensed users controlled by
it.
3. A third party application (like Microsoft UM, or Cisco Meeting Place) requires connections to
the core
4. A third party PBX (like Cisco UCM or Siemens 4000) needs connections to the core
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5. A third party gateway – for example Multi-tech or Cisco - needs connections to the core
6. A third party SBC needs connections to the core
In short, anytime a third party piece of equipment is required to connect to the Avaya
Aura SIP core, this material code is needed for each simultaneous session needed.
264231 SM R6.X SIP CONNECTION LIC ENTITLE is required for a SIP connection to
SM for one of the following reasons:
1. CM Enterprise Edition (EE) server needs connections to the core for the EE CM
users controlled by it
2. CS 1000 server needs connections to the core for the Premium licensed users
controlled by it
3. Avaya Aura SBC, ACME Packet SBC, Avaya SBCE or Avaya SBCAE are used
to connect the SM core to a non-enterprise network like a service provider or
business partner or outsourcer network
4. An Avaya application connects to the SIP core like Modular Messaging Avaya
Aura Messaging, Voice Portal, Meeting Exchange, etc.
5. Avaya Gateways including the G860, SR/AG2330, SR/AG4134, or the certified
AudioCodes gateways (Mediant 3000, Mediant 2000, and Mediant 1000)
purchasable from Avaya using Avaya material codes that are available to both
direct and indirect channels
6. The Avaya BCM – the legacy small PBX (when the appropriate SIP connection
or session licensing is purchased on the BCM)
7. The Avaya B5800 branch solution (when the appropriate SIP connection
licensing is purchased on the B5800) with either centralized or distributed
configurations
8. IP Office connects to the core (when the appropriate SIP connection licensing is
purchased on the IP Office)
9. Avaya Integral equipment connects to the core (when the appropriate SIP
connection licensing is purchased on the Integral)
10. CS2100 SE13 needs connections to the core (when the appropriate SIP
connection licensing is purchased for the CS2100
This material code is needed for each simultaneous session required.
264232 SM R6.X SIP CONNECTION LAB LICENSE is used when the ASD is run to
configure a lab configuration. Note these licenses expire after 120 days.
264680 SM5.X TO R6.X UPG CONNECTION LIC is added to an order when ASD is
used to upgrade an SM 5.X to SM 6.1 software for user licenses the customer paid for
with 5.X (229061 – SM 5.X USER LICENSE - $20). The user licenses used in SM 5.X
will be converted to connection licenses at a 5:1 ratio. This 5:1 conversion must be
done manually after the configurator is run.
264679 SM R5.X TO R6.X UPG CONN LIC ENTITLE is used when ASD is used to
upgrade an SM 5.X to SM 6.1 software for user licenses the customer had as
entitlements (these were provided at no charge in 5.X and thus will be provided at no
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charge in the upgrade) with 5.X (229060 – SM R5.X USER LICENSE w/CMEE - $0).
The user licenses used in SM 5.X will be converted to connection licenses at a 5:1 ratio.
The 5:1 conversion must be done manually after the configurator is run.
Entitlements
SM connection licenses will be an entitlement for the following:
1. CM Enterprise Edition users. For every 5 CM Enterprise Edition users ordered or
upgraded a single SM connection license will be included by ASD.
2. CS1000 Premium users. For every 5 CS1000 Premium users ordered or upgraded a
single SM connection license will be entitled.
3. CM Elite Contact Center (CC) agent licenses. For each Elite CC Agent license
purchased an SM connection license will be included. If more SM connection licenses
are required they must be purchased at the $150 price.
4. Avaya Aura Contact Center (AACC) agent licenses. For each AACC agent license
purchased an SM license will be included. If more SM connection licenses are required,
they must be purchased at the $150 price.
5. Avaya Aura SBC, Avaya SBCE, and Avaya SBCAE: For every SBC session license
ordered an SM connection license will be included.
When ASD is used to configure either CM (Enterprise license) or CS1000 (Premium
license) SM connectivity with the Premium or Enterprise licenses, the following license
will appear on the order. ASD will configure an SM connection license for use of the
users controlled by the connected CM or CS1000 with the code shown below.
Additional SM connection licenses can also be ordered for CS1000 and CM in addition
to the 1:5 ASD-provided ratio as needed but will be subject to the $150 charge.
264231 SM R6.X SIP CONNECTION LIC ENTITLE
When ASD is used to configure either CM (Standard license) or CS1000 (Enhanced
license) SM connectivity, the following license will be used for connectivity of the
CM/CS1000 to the core SMs.
264148 SM R6.X SIP CONNECTION LICENSE
If an enterprise wishes to use the application sequencing capabilities of Session
Manager for users registered to Session Manager but have not purchased an Avaya
Aura Communication Manager license, additional licenses for these kinds of users must
be purchased using ASD. This highly uncommon; in this scenario the customer will
have SIP phones registered directly to the Session Manager but will not have an Avaya
Aura Communication Manager license for that SIP user. The following is the license
that must be purchased for these users (see section 3.10 for ASD details):
229412 SM R6.X THIRD PARTY USER LICENSE
Session Manager Laboratory Trials
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To encourage early adoption and display the power of application sequencing,
laboratory systems for evaluation may be ordered via ASD with $0 Session Manager
software licenses. These licenses expire 120 days after purchase (not
installation).These laboratory systems may not be used in any type of production
environment, but may be upgraded for production use by purchasing the production
software licenses. See section 3.10 for ASD details.
3.4.
Upgrades
There is a software license charge required to upgrade Session Manager from SM 1.1
or SM 5.2 to SM 6.2. The ASD configurator may be used to design and create an
upgrade order. Upgrades to SM 6.2 from SM 6.0 or SM 6.1 require no license charge
and the 6.2 software is available for these customers via PLDS at no charge.
To upgrade an existing SM 1.1/5.2 system to 6.2, simply place the order for an upgrade
using ASD and the software may be downloaded and installed on the existing 1.1/5.2
systems in service. Upgrades may be downloaded and installed by customers.
3.5.
Implementation Services
Avaya will provide customers with a complete set of implementation services for
Session Manager and System Manager. These services are performed by a qualified
team of Avaya personnel, including an Advanced Solution Architect. Professional
Services include Long Distance (Toll Charges) Savings Design, Trunk Aggregation
Savings Design, 3rd Party and Legacy Support Cost Savings Design, as well as
Business User Application Segmentation Design.
To request implementation pricing and a statement of work, complete the ASM Data
Gathering Form located at the link below and attach it to your Siebel resource request
for non-packaged implementation services, or, if you are an Avaya Business Partner, to
your ORS request for implementation pricing:
SM Job Aid Link for Avaya Account Teams:
https://enterpriseportal.avaya.com/ptlWeb/gs/products/P0533/JobAidsTools
SM Job Aid Link for Avaya Business Partners:
https://enterpriseportal.avaya.com/ptlWeb/bp/products/P0533/JobAidsTools
3.6.
Availability
A global rollout of CM and SM is planned with availability in all countries worldwide
where Communication Manager is currently sold.
North America
Date TBD
EMEA
Date TBD
APAC / Japan
Date TBD
CALA
Date TBD
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Product availability dates may differ for other product components described in this
document. Please refer to the corresponding product definition documents for more
detailed information.
3.7.
Session Manager Required Hardware
The Session Manager R6.2 software is supported on the HP DL360G7, Dell R610,
S8800 (IBM 3550m2) and the S8510 (Dell 1950) servers. Existing SM 1.1 customer
deployments on the S8510 may be upgraded to SM 6.2 by downloading the SM 6.2
software, removing the TLS hardware, and upgrading to release 6.2 using the
instructions found in section Error! Reference source not found.. Customers with
S8800 hardware on SM 5.2 systems also need only to download the new software to
upgrade; no server hardware changes are required. Avaya Business Partner and
Professional Services are available for upgrade support.
Session Manager ships from the factory on the HP DL360G7, a 1-U high server with 2 –
E5620 processor cores and 12 GBytes of memory as shown below.
Component
Description
Processor
Dual Quad Core Intel Xeon
Processors 5620 – 2.4GHz
Memory
12GByte DDR3
Hard Disk Drive 2 – 146GB SATA (RAID 1)
NIC
4 NICs (10/100/1000)
Slots
2 – PCI-e GEN2 slots
Power Supply
Redundant Power Supplies
USB Ports
4 USB Ports
Optical Drives
DVD +/-R/W
RoHS Compliant Yes
Chassis
30.4” (77.2 cm) D x 16.7” (42.6 cm) W
x 1.67” (4.26 cm) H
Alternatively, customers can order SM running on the Dell R610 hardware, which is not
the default configuration, but ASD can be used to order the Dell servers if the customer
requires.
Component
Description
Processor
Dual Quad Core Intel Xeon
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Processors 5620 – 2.4GHz
Memory
12 GByte DDR3
Hard Disk Drive 2 – 146GB SATA (RAID 1)
NIC
4 NICs (10/100/1000)
Slots
standard
Power Supply
Redundant Power Supplies (opt)
USB Ports
4 USB Ports
Optical Drives
DVD +/-R/W
RoHS Compliant Yes
Chassis
30.4” (77.2 cm) D x 18.99” (48.24 cm)
W x 1.67” (4.26 cm) H
Upgrades for existing SM 1.1 and SM 5.2 servers will need to remove the SM100 from
the chassis to complete the upgrade to SM 6.2.
It is important to note that the Avaya System Manager is still required to administer SM;
this requires a separate server to host the System Manager software.
3.8.
Required Software
SM ships from the factory with all the software pre-installed an loaded and includes the
Red Hat Linux OS and the SM application software. Proper operation of the Session
Manager requires System Manager software running on a separate server.
3.9.
Required System Manager Platform
System Manager is a software-only solution also running on the HP or Dell servers.
Although technically the System Manager will run in a virtual OS environment, it is not
offered as such and requires dedicated hardware to run in this release.
ASD (see section 3.10) has an option for customers and Business Partners to order the
hardware platform for System Manager in either simplex or duplex configurations.
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3.10.
Ordering Process with ASD
The CM Avaya Solution Designer (ASD) configurator will be used to configure and order
Session Manager (SM) and System Manager software. ASD will configure the SM from
a system point of view – treating SM as an enterprise-wide element for a customer. The
single ASD screen used to configure the 6.2 SM is shown below:
Figure 4: SM ASD Configuration
There are no new changes to the ASD configurator for Session Manager for the 6.2
release. The only change is how ASD is used for the Avaya SBCE and Avaya SBCAE
session border controllers. Instead of placing the number of SM connections required
in the “THIRD PARTY PBX/APPS/SBC” box, the number of connections should be
entered in the “AVAYA APPS/SBC” field since the Avaya ABCE and Avaya SBCAE
(formerly Sipera) SBCs are now Avaya equipment.
4. COMMUNICATION MANAGER OFFER DESCRIPTION
NOTE: All pricing contained herein are US Global List Price only. Readers are referred
to regional product management for pricing specific to each region.
NOTE: All pricing contained within, while accurate at the time of publication, should be
considered as unofficial; Readers are directed to verify the accuracy of all prices cited
by accessing SAP or ASD after the products become generally available.
The components of the offer are the Communication Manager software and hardware
platform. Communication Manager is delivered as software pre-installed on a fixed
hardware platform (appliance model).
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4.1.
Pricing and Material Codes
In August 2009, the Communication Manager material code description was changed to
Avaya Aura
®
Edition material codes. Avaya’s 9-tier structure was also simplified to a 3-
tier structure. This is reflected in the following sections, Immediately below is the new
Software DVD material codes for CM 6.2
Software DVD
MAT CODE
DESCRIPTION
MPG
Global
List Price
Avaya Aura
®
Communication Manager 6.2 Software Media DVDs
700501472 AVAYA AURA(r) R6.2 SFTW DVD
A1
$50
700501399 AVAYA AURA(r) SYSTEM PLATFORM 6.2 DVD
A1
$50
4.2.
Supported Servers
Only the following servers are supported by CM 6.0.1:
HP DL360G7: The HP DL360G7 was introduced in November 2011. Avaya is
leveraging this life cycle event to move away from proprietary hardware designs and
towards the use of Commercial Off-The-Shelf (COTS) server platforms. The introduction
of this strategy will allow our customers to take advantage of the benefits of next
generation servers based on the continued development of Intel
®
processors.
Component
Description
Processor
Dual Quad Core Intel Xeon Processors 5620 –
2.4GHz (simplex) or Dual Six Core Intel Xeon
Processors 5670 – 2.93GHz (duplex)
Memory
12 Gbyte DDR3
Hard Disk Drive
3 – 146GB SATA (RAID 5)
NIC
4 NICs (10/100/1000)
Slots
2 – PCI-e GEN2 slots
Power Supply
Redundant Power Supplies (opt)
USB Ports
4 USB Ports
Optical Drives
DVD +/-R/W
RoHS Compliant
Yes
Chassis
30.4” (77.2 cm) D x 16.7” (42.6 cm) W x 1.67”
(4.26 cm) H
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Dell R610: The Dell R610 was introduced in November 2011.
Component
Description
Processor
Dual Quad Core Intel Xeon
Processors 5620 – 2.4GHz (simplex)
or Dual Six Core Intel Xeon
Processors 5670 – 2.93GHz (duplex)
Memory
12 Gbyte DDR3
Hard Disk Drive
3 – 146GB SATA (RAID 5)
NIC
4 NICs (10/100/1000)
Slots
standard
Power Supply
Redundant Power Supplies (opt)
USB Ports
4 USB Ports
Optical Drives
DVD +/-R/W
RoHS Compliant
Yes
Chassis
30.4” (77.2 cm) D x 18.99” (48.24 cm)
W x 1.67” (4.26 cm) H
Application
Server Type
Material Code List Price (USD)
Communication
Manager simplex
(single server
provided)
HP DL360G7
263764
$8,800
Dell R610
263760
$8,800
Communication
Manager duplex
(two servers
provided)
HP DL360G7
263765
$21,500
Dell R610
263761
$21,500
S8300D: The Avaya S8300D Server was introduced in August 2009. The S8300D is the
latest evolution in Avaya’s series of S8300 embedded servers, and provides additional
processing power, memory, and hard disk capacity in support of System Platform R6 as
well as Communication Manager R6 and its associated templates.
S8300D software compatibilities:
• Supports System Platform R6
• Supports Communication Manager R6 and its associated templates
Avaya Aura 6.2 Offer Definition
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For more information see the S8300D Server Channel Announcement at:
http://portal.avaya.com/ptlWeb/products/P0068/AllCollateral
Announcements).
S8510: The Avaya S8510 server went End of Sale on February 15, 2010. A hardware
migration kit is available to support migration to Communication Manager R6.2. This
migration kit will be available while our vendor continues to supply the memory.
Upgrades for the S8510 may require a different procedure than upgrades for the S8800
and will be described in release notes.
Material Code
Description
NPL
259270
S8510 Migration Kit
$1600
S8800: The Avaya S8800 series common server was introduced in the fall of 2009. The
S8800 End of Sale on 6 June 2011was announced 25 October 2010. The S8800 will
continue to support CM 6.2 as a new or upgrade platform. Refer to End of Sale
reference at
https://enterpriseportal.avaya.com/ptlWeb/gs/products/P0584/EndSaleNotices
The Avaya S8800 Server is sold in a variety of configurations to suit the specific
processor, hard drive and memory needs of each application and a representative
sampling of these configuration parameters are shown in the table below. Several new
configurations are being introduced to support Avaya Aura
®
6.2 applications.
Software duplication is the available offer; hardware duplication is not offered.
Note: The server construct used with Communication Manager 5.2.1 is different than
the server construct used for Communication Manager 6.x. The recommended
configuration for Communication Manager 6.2 includes 12GB of memory, an additional
HDD with the HDDs configured as RAID 5.
A hardware migration kit is available to upgrade the S8800 Server construct used with
Communication Manager R.5.2.1 to support Communication Manager 6.2.
Material Code
Description
NPL
232320
S8800 Migration Kit
$1600
For more information on the S8800, including detailed server configurations and
software release compatibilities for each application see:
• The Product Transition Notice or other documentation for each adopting
application on support.avaya.com as they become generally available
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S8730: The S8730 server went End of Sale on January 19, 2010 and the last supported
release is Communication Manager 5.2.1. Migration to Communication Manager R6 is
not supported on the S8730.
4.3.
Communication Manager License Functions
CM defines license functions or operations as NEW or ADDITIONS, TRANSFER,
UPLIFT, UPGRADE, MOVE, PARKING and REDUCTION. With the implementation of
PLDS in CM 6.x, license management has been simplified requiring fewer steps.
Review the following sections as required for guidance in the license functions
NEW or ADD
– New is the purchasing of user licensing for a new CM
– Add is the expansion of a deployed CM with incremental user licensing
*Note: US NPL for the following two codes is different than GPL
• 225151 AVAYA AURATM STD ED R6 1001+ NEW LIC = $180
• 225154 AVAYA AURATM ENT ED R6 1001+ NEW LIC = $265
TRANSFERS
– Mobility of licenses between customer CM’s within the same software
release and edition (Like for Like)
SAP CODE
DESCRIPTION
MPG Global List Price
Avaya Aura™ Standard Edition NEW License
225149
AVAYA AURATM STD ED R6 1-100 NEW LIC
DU
240
$
225150
AVAYA AURATM STD ED R6 101-1000 NEW LIC
DU
210
$
225151
AVAYA AURATM STD ED R6 1001+ NEW LIC
DU
205
$
Avaya Aura™ Enterprise Edition NEW License
225152
AVAYA AURATM ENT ED R6 1-100 NEW LIC
DU
320
$
225153
AVAYA AURATM ENT ED R6 101-1000 NEW LIC
DU
290
$
225154
AVAYA AURATM ENT ED R6 1001+ NEW LIC
DU
285
$
SAP CODE
DESCRIPTION
MPG Global List Price
Avaya Aura™ Standard Edition ADD License
225167
AVAYA AURATM STD ED R6 1-100 ADD LIC
DU
240
$
225168
AVAYA AURATM STD ED R6 101-1000 ADD LIC
DU
210
$
225169
AVAYA AURATM STD ED R6 1001+ ADD LIC
DU
205
$
Avaya Aura™ Enterprise Edition ADD License
225170
AVAYA AURATM ENT ED R6 1-100 ADD LIC
DU
320
$
225171
AVAYA AURATM ENT ED R6 101-1000 ADD LIC
DU
290
$
225172
AVAYA AURATM ENT ED R6 1001+ ADD LIC
DU
285
$
The following license material codes are used for aftermarket additions to existing
Communication Manager 6.x systems.
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For CM 6.x, Transfers are managed via the Global Licensing Policy by the use of the
online License Move Request Form found at the link below
https://enterpriseportal.avaya.com/ptlWeb/bp/so/CS2010105203323127038
Global Licensing Policy is found at
UPLIFT
– Change of software level from Standard Edition to Enterprise Edition
New uplift codes when uplifting from the Avaya Aura
®
Standard Edition to the Avaya
Aura
®
Enterprise Edition.
UPGRADE and MOVE
– Upgrade is the updating of CM software release and licensing to current
– Moves are inclusive of both an Upgrade and a Transfer of the licenses
Avaya shifted to the Per User Model with the launch of Avaya Communication Manager
(CM) 3.0. With R6.x we are simplifying the upgrade structure by moving to one
transactional upgrade path and at a single tier. We no longer have the multi upgrade/
single upgrade distinction.
PARKING
– Placement of unused licensing on a non-operational or virtual server
CM 6.x licenses cannot be parked as Avaya Policy requires these licenses to be
covered under an Avaya Maintenance Contract. There is no exception to this policy.
SAP CODE
DESCRIPTION
MPG Global List Price
245456
AVAYA AURATM R6 EE 1-100 UPLIFT LIC
DU
80
$
225141
AVAYA AURATM R6 EE 101-1000UPLFT LIC
DU
80
$
245457
AVAYA AURATM R6 EE 1001+ UPLIFT LIC
DU
80
$
SAP CODE
DESCRIPTION
MPG Global List Price
Avaya Aura™ Standard Edition Upgrade/M ove
229582
AVAYA AURATM R6 STD ED UPG LIC
DU
42
$
229586
AVAYA AURATM R6 STD ED MOVE LIC
DU
42
$
Avaya Aura™ Enterprise Edition Upgrade/M ove
229583
AVAYA AURATM R6 ENT ED UPG LIC
DU
58
$
229587
AVAYA AURATM R6 ENT ED MOVE LIC
DU
58
$
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REDUCTION
– Removal of unused licenses
For CM 6.x, Reductions are managed via the Global Licensing Policy by the use of the
online License Move Request Form found at the link below
https://enterpriseportal.avaya.com/ptlWeb/bp/so/CS2010105203323127038
4.4.
Avaya Aura
®
for Survivable Core and Survivable Remote
With R6.0 the offer changes for purchasing Avaya Aura for Survivable Core (CM5’s
ESS) and Avaya Aura
®
for Survivable Remote (CM5’s LSP). Previously, they were sold
based on the server or gateway size. This did not scale well for small sites when
viewed competitively. R6.x uses a simple, per-user price when in use with Avaya Aura
®
Standard Edition. Similar to R5.0, both Avaya Aura
®
for Survivable Core and Avaya
Aura
®
for Survivable Remote are available for no additional charge with Avaya Aura
®
Enterprise Edition.
NOTE: The one free survivable server is no longer included with Avaya Aura
®
Standard
Edition R6.x.
Customers with existing ESS and LSP server licenses on pre-CM 6.x Standard Edition
systems will not be charged to use these servers on a CM 6.0.1 system. However,
adding additional Survivable Core or Survivable Remote servers at the time of upgrade
or later will be charged the per-user fee per below.
4.5.
Avaya Aura
®
CM Bundles for the Mid Market Solutions
Eight (8) Communication Manager Bundles were offered for mid-market solutions.
These have not changed from the 5.x releases. These software bundles are priced very
competitively and are available on the S8300 platform for initial front market purchase.
Note, Release 6.0.1 is not offered on the S8400 server platform.
The Enterprise Edition S8300 Communication Manager bundle also includes
Communication Manager Messaging software licenses at no additional charge.
Communication Manager Messaging is no longer free of charge with Avaya Aura
®
Standard Edition.
Note: these bundles are available to the front market only.
SAP CODE
DESCRIPTION
MPG Global List Price
248250
R6 STD ED SURVIVE REMOTE USER SW LIC
DU
25
$
248251
R6 STD ED SURVIVE CORE USER SW LIC
DU
25
$
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For new S8300D system purchase, the following Avaya Aura
®
Edition 6.X
software bundles are available.
NOTE: Only one bundle can appear on a new system purchase order and these
bundles cannot be used for aftermarket addition and upgrades.
*NOTE: Bundle Pricing shown above is for the US market only.
4.6.
Analog Station Licenses
These codes are used to purchase new analog station licenses, upgrade from R5
Analog License to R6 Analog License, and also to uplift Analog licenses to either Avaya
Aura
®
Standard or Enterprise Edition.
• Analog station licenses are to be used for analog stations only (analog
deskphones, fax machines, etc).
• If at a later date, the station is to be used as a digital or IP station, the Analog
station license must be uplifted to either an Avaya Aura
®
Standard or Enterprise
Edition license whichever is applicable to the specific CM system.
• A minimum of one (1) Avaya Aura
®
R6 Universal license must be purchased for
each system (either Standard or Enterprise Edition).
• The upgrade codes listed below are only for upgrades from current R5 Analog
Licenses and are not to be used to downgrade an existing Universal license.
SAP CODE
DESCRIPTION
MPG
US Market*
Avaya Aura™ Standard Edition for S8300 stand alone sales
225132
AVAYA AURATM STD ED R6 50 USER BUNDLE
DU
5,000
$
225133
AVAYA AURATM STD ED R6 100 USER BUNDLE
DU
10,000
$
225134
AVAYA AURATM STD ED R6 150 USER BUNDLE
DU
15,000
$
225135
AVAYA AURATM STD ED R6 200 USER BUNDLE
DU
20,000
$
Avaya Aura™ Enterprise Edition for S8300 stand alone sales
225136
AVAYA AURATM ENT ED R6 50 USER BUNDLE
DU
8,000
$
225137
AVAYA AURATM ENT ED R6 100 USER BUNDLE
DU
16,000
$
225138
AVAYA AURATM ENT ED R6 150 USER BUNDLE
DU
24,000
$
225139
AVAYA AURATM ENT ED R6 200 USER BUNDLE
DU
32,000
$
SAP CODE
DESCRIPTION
MPG Global List Price
225185
AVAYA AURATM R6 ANALOG NEW LIC
DU
40.00
$
225186
AVAYA AURATM R6 ANALOG UPG LIC
DU
8.00
$
225187
AVAYA AURATM R6 ANALOG MOVE LIC
DU
8.00
$
Uplift from Analog to Avaya Aura ™ Standard Edition
225188
AVAYA AURATM STD ED ANLG TO UNIV 1-100SW LIC
DU
200.00
$
225189
AVAYA AURATM STD ED ANLG UNIV 101-1000SW LIC
DU
170.00
$
225190
AVAYA AURATM STD ED ANLG TO UNIV 1001+SW LIC
DU
165.00
$
Uplift from Analog to Avaya Aura ™ Enterprise Edition
225191
AVAYA AURATM ENT ED ANLG TO UNIV 1-100SW LIC
DU
280.00
$
225192
AVAYA AURATM ENT ED ANLG UNIV 101-1000SW LIC
DU
250.00
$
225193
AVAYA AURATM ENT ED ANLG TO UNIV 1001+SW LIC
DU
245.00
$
Avaya Aura 6.2 Offer Definition
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4.7.
Utility Services standalone
In Communication Manager 6.2, Utility Services is available as a standalone server to
support CM duplex deployments. Utility Services is deployed on the CM simplex server.
It is ordered via the ASD tool.
The following material code will be required to enable the Utility Services
Material Code
Description
NPL
266453
AVAYA AURATM R6.2 UTILITY SVCS
LIC
$0
4.8.
Upgrades Overview
In order to prepare customer translations and other data sets to be used by
Communication Manager 6.2, upgrades to Communication Manager 6.2 from previous
releases to 4.0.5 require the installation of Communication Manager 5.2.1 and then a
pre-upgrade patch (2 step upgrade). This is required because Communication Manager
6.x uses a different licensing architecture (PLDS and WebLM) than the RFA licensing
used previously, and because it runs on Avaya Aura System Platform instead of directly
on the server hardware. This new licensing architecture requires more consideration
during the upgrade preparation to ensure the appropriate steps are followed.
NOTE: For upgrades from a release prior to release 4.0.5, where a 2 step upgrade is
required, Avaya will provide the customer with a no-cost license upgrade to
Communication Manager 5.2.1 from whatever release they are on, and then will charge
normally for the upgrade from Communication Manager 5.2.1 to Communication
Manager 6.x. Because Communication Manager has uniform upgrade pricing (as
previously announced), this does not affect the ultimate upgrade price charged to the
customer. This has now been combined into a single ASD design, with both the
upgrade to CM 5.2.1 and CM6.2 codes.
NOTE: The manual application of UPPCM or SS+U is NOT required for the upgrade to
CM 5.2.1. This is automated in current releases of Avaya Solution Designer (ASD).
NOTE: CM 5.2.1 is End Of Sale on March 5, 2012. ASD will provide the CM 5.2.1 quote
components automatically regardless of the EOS.
The potential scenarios for upgrading to CM 6.2 are
a. Upgrades from Communication Manager Release 5.x
b. Upgrades from Communication Manager Release 4.x
c. Upgrades from releases Communication Manager Release 3.x and prior with Data
Preservation
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d. Upgrades from releases Communication Manager Release 3.x and prior without Data
Preservation
Please refer to the following sections for guiding thorough the required steps
a. Upgrades from Communication Manager Release 5.x
Note: An ASD design is not necessary to upgrade to CM 5.2.1. An ASD design for CM 6.2 is all that is
required.
1. Install the PCN upgrade to CM 5.2.1
2. Apply the pre-upgrade patch for CM release 5.2.1
3. Use ASD to configure a CM 6.2 design as usual.
4. Install CM 6.2
b. Upgrades from Communication Manager Release 4.x
Note: This process is not applicable to CM Release 4.0.2 (JITC). An ASD design is not necessary to
upgrade to CM 4.0.5.
1. Install the PCN upgrade to CM 4.0.5
2. Apply the pre-upgrade patch for CM release 4.0.5
3. Use ASD to configure a CM 6.2 design as usual.
4. Install CM 6.2
c.
Upgrades from releases Communication Manager Release 3.x and prior with Data
Preservation
Note:
In this scenario, the customer must perform a 2 step upgrade (i.e. upgrade to CM 5.2.1 and
upgrade to CM6.2). ASD has recently been enhanced to allow both the CM 5.2.1 and CM 6.2 upgrade on
the same design. ASD must be used to generate the correct single design using the following steps:
1)
Use ASD to create the design with CM6.2 as the target, which will include both the CM 5.2.1
and CM6 upgrade codes automatically. Note: The ASD design will generate the necessary
UPPCM free upgrade codes automatically so the customer is not charged for the CM 5.2.1
upgrade. Do NOT select the UPPCM option in ASD unless the customer has a valid and
active UPPCM contract. Do NOT select the SS+U option in ASD unless the customer has a
valid and active SS+U contract. Implementation charges, however, may apply.
a. ASD will ensure only 1 set of SSI/SA codes when the target is CM6.
2)
Install CM 5.2.1 and the CM 5.2.1 license file, and then the pre-upgrade patch
3)
Install CM 6.2
NOTE: When doing the CM 5.2.1 install, it is not necessary to actually install CM 5.2.1 on any ESS or
LSP servers. This will save considerable time. These survivable servers will be installed with CM 6.2 just
before the main server is upgraded to CM 6.2. However, if the customer will remain on CM 5.2.1 for any
length of time and needs ESS or LSP survivability during this time, you will need to install CM 5.2.1 on
each of them.
d. Upgrades from releases Communication Manager Release 3.x and prior without Data
Preservation
This manual migration is not supported nor recommended as Customer data WILL be lost and
provides little value. This process is provided for informational purposes only for Avaya
Business Partners as requested.
1)
Use ASD to create the design with CM6 as the target, which will include both the CM
5.2.1 and CM 6.2 upgrade codes automatically. Note: The ASD design will generate the
necessary UPPCM free upgrade codes so the customer is not charged for the CM 5.2.1
upgrade. Do NOT select the UPPCM option in ASD unless the customer has a valid and
active UPPCM contract. Implementation charges, however, may apply.
a. ASD will ensure only 1 set of SSI/SA codes when the target is CM6.2.
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b. If you are migrating from R9 and earlier, CM 5.2.1 codes are still required to upgrade
the licenses which need to be upgraded to CM5 licenses before converting them from
RFA to PLDS. If you are migrating from R10 to CM3, this step is not required since
we support direct conversion from any release to PLDS..
2)
Capture or record non-translational data. See note *1 below
3)
Backup translations (or use TMT)
4)
Install new software CM 6.2
5)
Restore translations
6)
Manually migrate license and user info
7)
Manually configure system
*note 1 – following data is not included in the translations files
• CMM translations and message store
• Web access masks and logins and passwords
• Custom user data such as banners, messages etc.
• SNMP alarming, IP address, and associated admin
• Administration for scheduled cron jobs such as backup
• Authentication, License files and feature bits including customer added users and
custom PAM settings that may have been modified via Root permissions
• LDAP Settings/Configuration if SSH is enabled and other customizations
For all upgrades, other licensing must be considered. Ie Call Center Elite
4.9.
Upgrading to CC 6.x – Software
Upgrades to Avaya Aura Communication Manager 6.x and CC Elite 6.x require a two step process
when the FROM release is 4.0 or earlier. See the above CM Upgrade section for specific detailed steps.
Two-Step Upgrade Generalizations
• SAP Order for the ACM 5.2.1 upgrade must be applied to RFA and installed on the system to be
upgraded
• Pre-upgrade patch must be applied when system is at ACM 5.2.1 or 4.0.5
• Implementation pricing is not covered
• Hardware costs are not part of this process
• ASD is fully capable of designing ACM 5.2.1 upgrades without issues
• Call Center R9 and earlier requires special handling contact channel team or product management
Find your scenario here and follow the steps.
Situation 1: Upgrading From ACM5.2.1 or 4.0.5
• No special process required
• Design, license and upgrade as needed
• Need to install pre-upgrade patch
Situation 1a: Upgrading From CM5.x
(any version other than 5.2.1)
• Install PCN to get customer to 5.2.1 and install pre-upgrade patch
• ASD normal upgrade design to 6.x
• Install CM6.x
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Situation 1b: Upgrading From CM4.x (except 4.0.2)
• Install PCN to get customer to 4.0.5 and install pre-upgrade patch
• ASD normal upgrade design to 6.x
• Install CM6.x
Situation 2a: Upgrade from all releases of CM 3.x and prior,
AND customer
• If any release Call Center is on CM1 or CM 2
o
Tell ASD None for CC and None for Target, do not add agents at this point.
o
Remove code 212487 from output design, this prevents a Basic Call Center
• If Call Center is at CM 3 or CM 4
o
Tell ASD existing CC R3 for CC R3 or earlier, tell ASD CC R4 for R4
o
Do not upgrade Call Center, do not add any agents
• Process design through distribution, SAP, install upgrade, upgrade patches and RFA license
• Design ACM 6 Upgrade starting with an ACM 5.2.1 starting point
o
From CC 3 and earlier, upgrade to CC 6 from CC 3, ok to add agents here
o
From CC 4, upgrade to CC 6 (or keep CC R4), ok to add agents here.
• Install CM 6
Situation 2b: Upgrade from CM 1.x through CM 4.x
• Upgrade Call Center to R5, customer may opt to keep CC R4 with CM6
• Process design through distribution, SAP, install upgrade, upgrade patches and RFA license
• Design CM 6 and CC 6 Upgrade starting with an CM 5.2.1 and CC 5 as a starting point
• Install CM 6
Situation 3a: Upgrade from pre CM 1.x
• If Call Center is used and on Definity R9 or earlier (pre-RFA) or lower, special conditions apply
o
Contact product management via channel team
• If any Release Call Center is on Definity R10
o
Tell ASD None for CC and None for Target, do not add agents here
o
Remove code 212847 from output design
o
Upgrade from CC R3 to CC R6 in CM 6 upgrade
4.10.
Licensing for Demos, Labs and Trials
• Beta Trials must go through the Beta Trials Program Manager for the specific release;
contact your Avaya Representative else the Program Manager or Product Manager
• For CM and CC Elite, Customer lab systems must be ordered and purchased as per
standard processes; any discounting must go through the Deals Desk
• For CM and CC Elite, Avaya owned Demo equipment on customer premise, or Business
Partner Demo equipment must order the 120 day trial license (m/c 245460) or contact
the Avaya Help Desk to request a 30 day temporary license
• Temporary License Requests:
• Temporary/Emergency licenses up to 30 days do not require product
management or product operations approval. Please call the Helpdesk and
have it flagged as “Business Critical”.
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• Temporary licenses between 31-90 days with supporting orders such as
upgrades, new, moves or orders with errors/corrections do NOT require product
management or product operations approval. Please call the Helpdesk (Tier 3)
to request a temporary license.
• Temporary licenses between 31-90 days without supporting orders will require
review by product manager/product operations and will require business
justification (i.e. business case); Call Helpdesk (Tier 3) first, open case and have
escalated to product operations /product management.
Avaya Helpdesk
For the USA, please call 1-866-AVAYA IT (+1-866-282-9248) or 303-354-8999
EMEA users should call +44 1483 309800
Canada and CALA users should call +1 720 444 0130
APAC users should call +65 6872 8700
Germany users should call +49 69 7505 1234
4.11.
ASD Changes
The ASD design tool is modified in two major areas for CM 6.2 designs:
1) Added a choice of System Platform solution templates
2) Changed the licensing of Survivable Core and Survivable Remote servers
System Platform Solution Template Choice
The ASD System screen contains three entries for CM 6.2 main server templates as
shown below.
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Figure 5: Template Choice
The three choices map to the following three templates (the other two are Survivable
Remotes and the Utility Services Standalone):
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Survivable Core and Survivable Remote Screens
Choose the Survivable Core option on the Location form. If chosen on Standard Edition
there will be a pre-user license code in a quantity equal to the number of CM stations
purchased.
Figure 6: Survivable Core and Survivable Remote
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Choose the Survivable Remote option on the following form. If chosen on Standard
Edition there will be a pre-user license code in a quantity equal to the number of CM
stations at the location, not the entire enterprise. Selection of the Survivable Remote
option will automatically include the Session Manager instances needed for SIP
operation for the Survivable Remote configuration. Note it is required to have core
Session Managers installed for proper Survivable Remote SIP operation.
Figure 7: Survivable Remote Option
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5. SERVICEABILITY
For the purpose of this document, the Service process starts with customer acceptance
of the product. This occurs after the Provisioning process ends or, for customer-
installed equipment, when the equipment arrives on site. The Service Process ends
when the product is taken out of service or when Avaya no longer supports it.
5.1.
Software Support and Hardware Maintenance
In traditional voice systems, hardware, operating system and features were tightly bonded
– an architecture that resulted in maintenance offers that bundled hardware and software
support into a single combined service. With the advent of IP Telephony and the rapid
migration toward open, “software centric” platforms, customers increasingly want flexible
and straightforward maintenance offers where they can separately choose their desired
level of software and hardware support.
In Avaya’s support structure, software maintenance is available in two offers: Software
Support plus Upgrades (SS+U) and Software Support (SS). Both give customers 24x7
remote technical support for major problems, as well as easy access to all minor releases,
extensive on-line tools and service packs. Software Support plus Upgrades provides the
same entitlements as Software Support, as well as, access to major releases as they
become available. For customers who want to keep their applications on the cutting edge,
Software Support plus Upgrades ensures immediate access to major releases while also
delivering locked-in TCO savings.
Software Support plus Upgrades and Software Support will begin billing on Day 1 for all
applications and for all channels. Time & Material will no longer be available for
software support.
For hardware, there are three simplified offers: Remote Hardware Maintenance, Remote
Hardware Maintenance with Advance Parts Replacement, and On-Site Hardware
Maintenance with a choice of 8x5 or 24x7 Coverage. All offers include Expert Systems
SM
diagnostics and 24x7 remote technical support. The Advance Parts and On-Site offers also
include equipment replacement. Customers requiring fully comprehensive monitoring will
want to combine SS+U with any of the Hardware Maintenance offers.
Additional information on Software Support and Hardware Maintenance is available at
Product & IP Support Product Support Offering
Software Support and Hardware Maintenance.
Available beginning January 2011, Support Advantage becomes the global support
offer for all new Enterprise product sales and product upgrades. It provides 24x7
support for both software and hardware, which helps protect customers’ investments in
enterprise communications from Avaya. The offer has a simple structure with two base
offer choices:
1.
Essential Support (minimum level required)
2.
Preferred Support
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More information about Support Advantage can be found at
https://portal.avaya.com/ptlWeb/gs/services/SV0497
5.2.
Service Entitlements for All Customers
Web site-based self-help support for Avaya Session and System Manager is available
to customers on a 7x24 basis at URL
Web site support includes:
• Frequently Asked Questions (FAQs) and trouble isolation procedures related to
Avaya IP products
• Technical Articles and white papers
• Downloadable firmware upgrades, when applicable
• User Guide information
• Product Documentation
• Product Training
Customers will be asked via the web tools to consult with their other vendors before
creating an on-line service request (e-ticket) or before calling Avaya when
interoperability issues are suspected.
Support beyond the web site's self-help information can be obtained via an on-line
service request (e-ticket) or phone call requests. Non-service agreement customers will
be billed at the Remote Help Desk at prevailing Time and Materials rates. Customers
will be required to provide their credit card number or Avaya account number prior to
services being rendered.
Refer to the warranty contract for the complete terms, conditions, and limitations.
5.3.
Warranty
Software Warranty
Avaya provides a 3 month limited warranty on Session Manager and System Manager
software. Detailed terms and conditions are contained in the sales agreement or other
applicable documentation and establish the terms of the limited warranty.
In addition, Avaya’s standard warranty description and details for support under
warranty are available at the Avaya Support Center under “Additional Information for
Avaya US Warranty Policy”.
USWarranty_Policy_
011603.pdf
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Hardware Warranty
Avaya provides a one-year limited warranty on the Avaya Session Manager Appliance
hardware. Refer to the sales agreement or other applicable documentation to establish
the terms of the limited warranty. In addition, Avaya’s standard warranty language as
well as details regarding support, while under warranty, is available through the web
site:
or on the Enterprise Portal at
https://enterpriseportal.avaya.com/ptlWeb/getfile?docID=MzkyNzg3MQ==
Post Warranty Support
Customers may purchase post-warranty software support for the Avaya Session
Manager after the expiration of the initial warranty. The customer may purchase support
coverage in increments of one (1) year with auto-renew upon renewal, with a maximum
contract term of 4 years, limited to 3 years after the product's "last order date." The two
types of Maintenance Service Agreement options are the Self-Maintainer option and
Full Coverage option. The Self Maintainer option includes Remote Support and Parts
plus Remote Support for both 8-5 and 24x7coverage. The Full Coverage option
includes 8-5 and 24x7 coverage in which technician dispatch and Tiers of Support are
included. Applicable uplifts and downlifts are used to determine the appropriate
maintenance price for the offer the customer chooses. These uplifts/downlifts are used
against the default reference rate of 8-5 Full Coverage. If the customer chooses not to
subscribe to post warranty hardware maintenance, then Avaya bills customers for
support on a time and materials basis. Outside the U.S., terms and conditions are
determined locally. See
http://portal.avaya.com/ptlWeb/services/SV0452
details on Software Support and Hardware Maintenance.
Whether maintenance is priced via the Utility-based pricing method, or via the
maintenance simplification methodology, the following coverage option specifics apply.
Table 1: Maintenance Service Agreement Coverage
Offer
Avaya Maintenance Service Agreement Coverage
Parts Plus
Remote
Remote Only
Parts Plus Remote Support includes:
Remote Support (includes Expert Systems remote fault
monitoring on products that support that capability)
Parts Replacement, shipped for next-business day arrival.
Remote Support includes:
Remote Support (includes Expert Systems remote fault monitoring
on products that support that capability
Full Coverage 8-
5, local time:
Full coverage 8-5 includes:
Remote Support (includes Expert Systems remote fault
monitoring on products that support that capability)
On-site Parts Replacement
On-Site Support
Full Coverage
Includes all the standard offer, except on a 7X24, 365 basis,
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7x24:
including Avaya holidays
Other Countries
Same as United States, subject to locations where Avaya service is offered. Warranty
on parts is available worldwide, but servicing terms and conditions may vary where
Avaya direct service is not available.
5.4.
Product Correction Notices (PCNs)
Product Correction Notice (PCN) and installation support will be provided to all Avaya
Session Manager and System Manager customers. Customers with warranty and post
warranty coverage will typically receive special consideration for the time and material
charges, if applicable, to a specific product and configuration. PCNs are a function of
the life cycle of the products. PCN installations will take place between the hours of
8am to 5pm (local time), Monday through Friday, excluding Avaya recognized holidays.
Special billing consideration will be given to customers who either have an Avaya
Service Agreement or are under warranty, up to but not exceeding an installation absent
of labor and material charges. The determination of PCN charges, if any, will be
determined on a case-by-case basis by Avaya. Customers who are listed as the
technical contact will typically be mailed a letter regarding the PCN notification.
Avaya U.S. Direct Customers: U.S. Field Service Organization (FSO) technicians will
implement this Change Notice for Avaya U.S. Direct Customers. The Emerging
Technologies Solutions Support (ETSS) group and the FSO Change Notice
Administration Groups will handle scheduling and coordination.
Avaya U.S. BP: Avaya Business Partners who elect to perform the work to implement
this Change Notice will be responsible for scheduling and coordinating their customer
base. Those who elect to have Avaya perform the work will schedule and coordinate
through the Emerging Technologies Solutions Support (ETSS) team.
Avaya International: Scheduling of customers requiring a Change Notice will be handled
through the Emerging Technologies Solutions Support (ETSS) team.
When the need arises for Avaya to replace defective components, Avaya Labs will issue
a Product Correction Notice (PCN). The standard PCN process applies for Session
Manager and System Manager. Some components can be upgraded without the need
for a field dispatch.
For a list of active PCNs, go to the Avaya Support Center
(
) and search under Additional Information for Product
Correction Notices.
NOTE: The Avaya Network Integration Center may support PSN/PCN’s for a fee.
Please contact
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5.5.
Product Support Notices (PSNs)
Product Support Notices which replace Service Alerts are issued by Tier 4 Engineers
and/or Product Managers to notify the field of technical workarounds, process
information, or document corrections/clarifications in addition to software/firmware
updates and hardware replacements.
For a list of issued PSNs, go to the Avaya Support Center (
and search under Additional Information for Product Support Notices.
5.6.
Technical Consulting System Support
Avaya provides help line support to U.S. and Canadian business partners and Avaya
sales teams through the normal pre-sales support line (888-297-4700 or 720-444-
7700).
Avaya provides help line/maintenance support to customers that have purchased a Post
Warranty Maintenance agreement during the applicable warranty period through the
phone numbers below. This support includes answering questions regarding Avaya
Aura Session Manager or System Manager software functionality, providing advice to
help customers achieve a working solution, resolving existing system issues and
troubleshooting. They will escalate to the Avaya Aura System/Session Manager Tier 4
teams as needed.
Avaya Contact Telephone Numbers
Elite/Premium Customers
Please refer to your
Avaya Contact
numbers
Global Support Services (GSS)-Enterprise
800–242-2121
Global Support Services (GSS)- Business
Partners for Enterprise Product
877-295-0099
Canada Customer Care Center
800-387-4268
Caribbean and Latin America
786-331-0860
Europe, Middle East, and Africa
36-1238-8334
Asia/Pacific
65-6872-8686
Avaya Professional Services can provide customer specific configuration, programming
and administration support at time and material per incident rates; requests should be
sent to the Network Integration Center at
. Avaya Professional
Service’s will assist with customer LAN or design issues as well; requests should be
sent to the Advanced Solution Architects at
Avaya services can also provide customer specific programming and administration
support at time and material per incident rates; customers can call 800-225-7585.
Avaya Aura 6.2 Offer Definition
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Avaya Service’s assistance does not include help with customer LAN or design issues.
5.7.
Enhanced Services Available
Avaya Professional Services (APS)
APS offers a comprehensive portfolio of professional consulting offers in the areas of
Network Consulting, Contact Center, and Unified Communication. APS is a global
organization, providing professional consulting to customers and business partners in
the US, EMEA, Germany, APAC, CALA, and Japan. More information can be obtained
at
https://enterpriseportal.avaya.com/ptlWeb/internal/spCP/CS200671318355089067
Avaya Operations Services (AOS)
Avaya Operations Services (AOS) offers provide full management services capabilities
to customers allowing them to focus on their core business. Avaya Operations Services
offers vary by region and may include, but are not limited to:
• Single point of contact for system administration and fault management
• General usability help line support
• 8 x 5 local site time maintenance
• Standard service level agreements
• Engagement Manager assigned for the term of the Agreement
• Program management of all communications projects
• Single monthly invoice with multi-level data
Avaya Operations Services are delivered through a combination of AOS associates and
associates from other Avaya services teams. AOS pricing is structured into monthly
recurring charges on a per port basis, plus additional charges for services such as
special projects. More information can be found at
5.8.
Avaya Labs Field Support
The Avaya Labs Field Support organizations (CPE) are responsible for the following
activities:
Provide escalation support for the GSS
Status all GSS (Backbone) escalations
Negotiate with Avaya Labs developers to secure fixes in a time frame
necessary to meet customer expectations
Assist in the development of procedures for product updates and PCN
applications
Issue Modification Requests (MRs) against the application, as required
Function as a Subject Matter Expert to the product extended team, as
necessary
Escalation to Avaya’s development team to work with third party development
partners such as Dell, GE Fanuc, or Red Hat’s Tier IV, etc., when appropriate
Populate NPST Field Support problem / resolution database for use by tiers 2
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through 4
Compose Product Support Notices (PSNs) and Product Correction Notices
(PCNs), when applicable
5.9.
PLDS Software Download Policy
Warranty or Post-Warranty Maintenance customers will be entitled to free ETSS support
should they encounter problems with PLDS software downloads during normal Avaya
business hours. Customers (regardless of their PWM structure), who require assistance
during non-business ETSS hours, will be billed at prevailing ETSS out-of-hours rates.
A DVD option is now available for Session Manager and System Manager. The DVD is
now the default option in ASD for Session Manager. Customers may also download the
System Manager and Session Manager Software from PLDS. This software must be
kept at the customer site at all times. During remote/onsite installation, troubleshooting
and disaster recovery scenarios the customer will be asked to provide the Software
downloads. If the software is not on site there may be a delay in support. If the customer
would like the technician to download the software, the project manager for the
customer site must fill out a Change Request Management Form (CMRA), where the
customer will be charged $250.00 per hour for the download. Note: The PLDS
download could take several hours and the customer will be charged for the entire time.
The software can be downloaded from the PLDS website and must be placed on a
DVD. More information on PLDS Software downloads can be found at
5.10.
PLDS Licenses
PLDS Support for License Activation and Entitlement Moves will be done through the
NIC team for a fee. Support can be obtained by sending an email to Avaya
Professional Services at
More information on PLDS Licenses
5.11.
Remote Maintenance
Avaya provides support for purchased software and hardware components. Support is
provided under the “Software Support and Hardware Maintenance” support offer and is
priced at normal SSU prices and 15% Hardware Maintenance – 8X5. Business Partners
are also trained to support the hardware and software under the Joint Service Delivery
program.
Please see
http://portal.avaya.com/ptlWeb/services/SV0452
these support programs. Avaya requires remote access to provision and support under
the software support maintenance agreement.
Remote Access via Secure Access Link Gateway 1.8
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System Manager provides secure, rapid serviceability and Expert Systems alarming
through Secure Access Link (SAL) to Avaya and participating Business Partners. SAL
uses the customer’s existing Internet connectivity to facilitate remote support. All
communication is outbound from the customer’s environment using encapsulated
Hypertext Transfer Protocol Secure (HTTPS). SAL requires upload bandwidth
(customer to Avaya/Partner) of at least 90 KB/s (720 Kbits/s) with latency no greater
than 150 ms (round trip).
A Secure Access Link 1.8 Gateway will be deployed as part of every System Manager
6.2 via System Platform, and subsequently because every Session Manager 6.2 will be
deployed with a System Manager 6.2, all remote access to a customer’s Session
Manager will be via this SAL Gateway.
Additionally, we can expect that as customers currently running Session Manager 1.1
(supported by System Manager 1.0) migrate to System Manager 6.2, they can move off
of the RSIG and inherit the Secure Access Link capabilities afforded them by System
Manager 6.2 on System Platform. Session Manager 5.2 and 6.0 already utilizes SAL for
remote access. Note – All alarming from Session Manager 5.2 and 6.0 will continue to
use the SAL Enterprise components in System Manager and not the alarming
components of the SAL Gateway.
Business Partners without a SAL Concentrator must provide their own IP-based
connectivity (for example, B2B VPN connection) to deliver remote services.
Important: Business Partners and customers must ensure that SAL is always configured
and registered with Avaya during installation. Avaya support will be delayed or not
possible if SAL is improperly implemented or not operational. Modem connections are
not supported.
6. DOCUMENTATION
6.1.
Release Notes
Release Notes for Session Manager and System Manager are available at the Avaya
support center at
. Also see
6.2.
User and System Documentation
In support of the Avaya-wide Go Green initiative, Avaya no longer provides paper and
CD documentation. Avaya online documentation is a free download available from
Avaya Support at
http://www.avaya.com/support
. Click on Find Documentation and
Downloads by Product Name, and under Session Manager, Communication
Manager or System Manager select View all documents.
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or reproduced in whole or in part without express written consent of Avaya Inc.
The following are the documents relating to Session Manager and all have been
updated with new information for R6.2.
Session Manager Documentation
Doc ID
Title
03-603323
Avaya Aura
®
Session Manager Overview
03-603473
Installing and Configuring Avaya Aura
®
Session Manager
03-603324
Administering Avaya Aura
®
Session Manager
03-603479
Administering Avaya Aura
®
Communication Manager Server Options
03-603478
Avaya Aura
®
Session Manager Case Studies
03-603325
Maintaining and Troubleshooting Avaya Aura
®
Session Manager
03-603518
Upgrading Avaya Aura
®
Session Manager
NA
Installing Service Packs for Avaya Aura
®
Session Manager
NA
Avaya Aura
®
Session Manager Security Design
NA
Installing and Upgrading Avaya Aura
®
System Manager
Avaya Aura 6.2 Offer Definition
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or reproduced in whole or in part without express written consent of Avaya Inc.
The following are the new documentation for the new server platforms for Avaya Aura.
Server Platform Documentation
Doc ID
Title
03-603793
Installing the Dell™ PowerEdge™ R610 Server
03-603799
Installing the HP ProLiant DL360 G7 Server
03-603804
Maintaining and Troubleshooting the Dell™ PowerEdge™ R610 Server
03-603803
Maintaining and Troubleshooting the HP ProLiant DL360 G7 Server
The following table shows the Communication Manager documentation library with the
new documents shown in dark blue print.
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Communication Manager Documentation
Doc ID
Title
03-300468
Avaya Aura
®
Communication Manager Overview
03-300511
Avaya Aura
®
Communication Manager Feature Description
03-603558
Installing and Configuring Avaya Aura
®
Communication Manager
03-603560
Upgrading to Avaya Aura
®
Communication Manager Release 6.0
03-300509
Administering Avaya Aura
®
Communication Manager
03-602878
Avaya Aura
®
Communication Manager Screen Reference
210-100-700 Avaya Extension to Cellular User Guide
555-233-505 Avaya Aura
®
Communication Manager Reports
03-300430
Maintenance Alarms for Avaya Aura
®
Communication Manager, Media Gateways and
Servers
03-602793
Avaya Aura
®
Communication Manager Denial Events
03-300431
Maintenance Commands for Avaya Aura
®
Communication Manager, Media Gateways and
Servers
03-300432
Maintenance Procedures for Avaya Aura
®
Communication Manager, Media Gateways and
Servers
03-600759
Avaya Support Notices for Hardware Documentation
555-245-207 Avaya Aura
®
Communication Manager Hardware Description and Reference
03-300511
Avaya Aura
®
Communication Manager System Capacities Table
03-601973
Avaya Aura
®
Communication Manager Security Design
555-025-600 Avaya Toll Fraud Security Guide
03-601818
What’s New in Avaya Aura
®
Communication Manager, Avaya Servers and Media
Gateways for Release 6.0
03-600843
Application Note: Reference Configuration for Software Duplication
03-300428
Avaya Aura
®
Communication Manager Survivability Options
03-602798
Avaya Aura
®
Communication Manager Server Alarms
03-603628
Accessing and Managing Utility Servers
555-245-600 Avaya Application Solutions – IP Telephony Deployment Guide
03-600843
Application Note: Reference Configuration for Software Duplication
03-602884
Converting Avaya Servers and Media Gateways
03-300684
Adding New Hardware for Avaya Servers and Media Gateways
555-233-504 Administering Network Connectivity on Avaya Aura
®
Communication Manager
03-602804
LED Descriptions for Avaya Aura
®
Communication Manager Hardware Components
03-602803
Gateway Traps for the G250/G350/G450/G700 Avaya Media Gateways
03-602013
Avaya Aura
®
Communication Manager SNMP Reference Guide
03-602953
Job Aids for Field Replacements (FRUs) for the Avaya S8510-Series Server
03-603446
Maintaining the Avaya S8800 1U Server for Avaya Aura Communication Manager
03-601703
Authentication File System (AFS) User Guide
03-603444
Installing the Avaya S8800 Server for Avaya Aura Communication Manager
03-603723
Avaya Aura
®
Communication Manager Change Description for Release 6.2
03-603560
Upgrading to Avaya Aura
®
Communication Manager Release 6.2
Avaya Aura 6.2 Offer Definition
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7. TRAINING
Avaya Aura
®
Session Manager training is available from the Avaya University website
web-based, hands-on and instructor-led courses are available for complete instruction
on all aspects of these core Avaya products. Courses may be enrolled via the Avaya
Learning Center at:
http://www.avaya-learning.com/logon_form.asp
Please reference the Avaya Learning Center for the most up to date information; an
initial list of courses follows, with the modified or new courses listed in dark blue print.
SIP Courseware
Quick SIP
ATC 01270 WEN
SIP Essentials
ATC 01290 WEN
Communication Manager 6.0 Courseware
CM and System Manager
ATC 01842 OEN
Avaya Aura
®
6.0 Feature Server and User Related Admin
ATC 01671 VEN
Avaya Aura
®
Communication Manager Basic Administration
AVA 00836 H00
Administering and Maintaining Avaya Aura
®
System Platform (6.0)
ATC 00421 VEN
System Platform Installation for CM R6.0
ATI 01445 WEN
Licensing for Avaya Aura
®
Communication Manager
ATI 01732 WEN
Avaya Aura
®
Communication Manager Architecture and Features
ATU 01730 WEN
Avaya Aura
®
Communication Manager Fundamentals
ATI 101672 VEN
Session Manager 6.0 Courseware
Session Manager General Overview
ATU 00171 OEN
Session Manager 6.0 in the Network
ATU 00172 OEN
Session Manager Network Routing Policy Administration
ATI 00176 VEN
Session Manager Technical Overview
ATU 00170 OEN
Session Manager 6.0 Delta: General Overview
ATC 01826 OEN
Session Manager 6.0 Delta: Technical Overview
ATC 01827 OEN
Session Manager 6.0 Installation & Initial Setup
ATC 00173 OEN
Session Manager Rack and Stack
ATC 00175 OEN
Avaya Aura 6.2 Offer Definition
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Session Manager 6.2 Delta: General Overview
ATU 01515 OEN
Session Manager 6.2 Delta: Technical Overview
ATU 01516 OEN
Session Manager 6.2 Installation & Initial Setup
ATA 02446 OEN
Survivable Remote Session Manager 6.2 Installation &
Initial Setup
ATA 02447 OEN
Session Manager Instance Administration
ATA 01517 VEN
Session Manager, CM and other Feature Server
Administration
ATI 02445 VEN
Survivable Remote Session Manager Administration
ATC 01840 OEN
System Manager 6.0 Courseware
Getting Started with System Manager
ATC 00182
OEN
CM and System Manager
ATC 01842
OEN
System Manager Administering User Profile Accounts
ATC 00184
VEN
System Manager 6.0 General Overview
ATU 00180
OEN
System Manager 6.0 Technical Overview
ATU 00183
OEN
System Manager 6.0 Delta: General Overview
ATC 01825
OEN
System Manager 6.0 Delta: Technical Overview
ATC 01828
OEN
System Manager 6.0 Installation and Setup
ATU 01852
OEN
Advanced System Manager Administration
ATA 02540
VEN
System Manager 6.2 Delta: General Overview
ATU 02643
OEN
System Manager 6.2 Delta: Technical Overview
ATI
02642
OEN
System Manager 6.2 Installation and Setup
ATA 02641
OEN
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APPENDIX A: AVAYA AURA PACKAGING
Avaya Aura
®
Editions
Avaya Aura is easy to purchase and deploy through Avaya Aura Editions: Branch
Edition, Standard Edition and Enterprise Edition. These software Editions bring together
all the functionality needed for common customer situations with a simple per user
licensing fee. Hardware (servers, gateways, and phones) are flexibly purchased in
addition to software licenses and the hardware topology depends on the redundancy,
scalability and geographic distribution needs for each customer. Different elements of
the software may run on separate hardware servers, or some elements may be
combined on the same hardware server. Gateway distribution and configuration will
depend on availability and capacity needs. Avaya and BusinessPartner sales engineers
assist customers in designing the right hardware configurations to meet their business
needs. The software Editions and their functionality remain the same regardless of
hardware choices.
Avaya Aura
®
Standard Edition meets the needs of single-site deployments and mid-
to-large distributed enterprises requiring comprehensive voice, video, messaging, SIP
and Presence communications capabilities with standard survivability at remote
locations. Standard Edition has the option to easily add licensing for enterprise-wide SIP
session management and Unified Communications applications for targeted users,
including Microsoft and IBM UC integration, and mobile worker and teleworker support.
Avaya Aura
®
Enterprise Edition includes everything in Standard Edition and meets
the needs of highly distributed, and potentially multinational, mid-to-very-large
enterprises requiring the same comprehensive communications capabilities with
increased high availability options including 100% feature survivability at remote
locations. Enterprise Edition includes, with no additional licensing, enterprise-wide SIP
session management and Unified Communications applications for all users, including
Microsoft and IBM UC integration, and mobile worker and teleworker support.
All Avaya Aura Editions include appropriate management and administration tools.
Additional Avaya unified communications and contact center solutions, including rich
unified messaging, conferencing and web collaboration, video endpoints and bridges,
speech and video self service, and market-leading inbound and outbound multimedia
contact center applications, can all be incrementally added to Avaya Aura Editions. An
extensive array of certified third-party products is also available through the Avaya
DevConnect ecosystem.
How to Order Avaya Aura Editions
To order Avaya Aura Editions today use the existing material codes for Avaya Aura
Communication Manager Standard 6.0, Avaya Aura Communication Manager
Enterprise 6.0 or Avaya Aura Communication Manager Branch 2.0 adding codes for
each entitlement as appropriate to the Avaya Aura package.
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APPENDIX B: GLOSSARY OF TERMS AND ACRONYMNS
Term
Definition
802.1p/Q
IEEE standard 802.1Q and 802.1p provide the means to specify both a virtual
LAN (VLAN) and a frame priority at layer 2 for use by LAN hubs, or bridges,
which can do routing based on MAC addresses. 802.1p/Q provides for 8 levels
of priority (3 bits) and a large number (12 bits) of VLAN identifiers. The VLAN
identifier at layer 2 permits segregation of traffic to reduce traffic on individual
links. Because 802.1p operates at the MAC layer, its presence may vary from
LAN segment to LAN segment within a single network region. Flexibility requires
that 802.1p/Q options be administered individually for each network interface.
ADC
Asian Distribution Center
ARS
Automatic Route Selection networking software
ASA
Advanced Solution Architect
ASD
Avaya Solution Designer
ASG
Access Security Gateway
BCS
Business Communication Systems
BSR
Best Service Routing
CAMA
Centralized Access Message Accounting
CAC
Call Admission Control
CAS
Channel Associated Signaling
CIRD
Classless Interdomain Routing - CIDR is defined as a redefinition of the subnet
mask, allowing for the aggregation of contiguous classful networks under a
single network definition. This allows for more efficient routing table
management.
CLI
Command Line Interpreter
CO
Central Office
CoE
Center of Excellence, part of GSO
CoK
TSC's College of Knowledge
CSA
Avaya Customer Software Associate
DCP
Digital Communications Protocol
DCS
Distributed Communications System feature of Avaya Communication Manager
DHCP
Dynamic Host Control Protocol
DID
Direct Inward Dial
DiffServ
Differential Services – a method of specifying service requirements for IP
packets at Layer 3. With the DiffServ option the system administrator can
administer (by region) and download to the TN2302AP the DiffServ Type-of-
Service (TOS) value, thus allowing data networking equipment to prioritize the
audio stream at the IP level to promote voice quality. DiffServ makes use of the
Type-of-Service (TOS) octet in the existing IP Version 4 header. As such, it may
be set by information senders and used by IP (layer 3) routers within the
network.
Use of DiffServ and/or 802.1p priorities would typically apply to either or both
ends of a connection: the TN2302AP interfaces should be configured to use the
appropriate values for the network(s) to which they are attached, and the IP
end-points should be configured to use the values appropriate for the network(s)
to which they are connected. In many cases, the communication devices are
“local” and the values are the same; in other cases, the values may be different.
This can be accommodated by downloading default values to the endpoint to be
used in case the endpoint installer or the user has not provided values.
DSO
Data Services Organization
DSP
Digital Signal Processor
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Term
Definition
ECLIPS
Enterprise Class IP Solutions
ECS
DEFINITY Enterprise Communication System, refers to release 5 and later
EDC
European Distribution Center
EIS
Enterprise Internetworking Systems, the Avaya business unit that provides and
supports data networking equipment.
ESS
Enterprise Survivable Server
FSO
Avaya Field Services Organization
FTSO
Field Technical Support Organization (formerly known as the FSO and GSO)
FX
Foreign Exchange
GCF
Gatekeeper Confirmation: Avaya Communication Manager sends this to an
endpoint in reply to a GRQ if the registration is proceeding normally.
GES
Global Enterprise System, Avaya's new infrastructure support system, based on
SAP R/3
GK
Gatekeeper
GSIO
Global Services Information Officer group
GSO
Global Support Organization
GTS
Global Technical Services (formerly the RTS and TSO)
GUI
Graphical User Interface
GULLF
Graphical User interface Look, Listen, and Feel
IST
Implementation Support Team
H.225.0
Call signaling protocols and media stream packetization for
packet-based multimedia (includes Q.931 and RAS)
H.225.0
Annex G
Gatekeeper to gatekeeper (inter-domain) communications
H.235
Security and encryption for H-series multimedia terminals
H.245
Control protocol for multimedia communications
H.323
Annex D
Real-time fax using T.38
H.323
Annex E
Call connection over UDP
H.323
Annex F
Single-use device
H.323 V2
Packet-based multimedia communications systems
H.450.x
Supplementary services for multimedia.
Generic functional protocol for the support of supplementary services in H.323
2. Call transfer
3. Diversion
4. Hold
5. Park & pickup
6. Call waiting
7. Message waiting indication
IP
Internet Protocol, part of the TCP/IP protocol stack
ISDN
Integrated Services Digital Network
IT
Information Technology
ITAC
International Technical Assistance Center, part of GSO
JTAPI
Java Telephony Application Programming Interface The JTAPI standard is fully
supported by Avaya’s CentreVu Computer Telephony. The Java Telephony API
(JTAPI) is a portable, object-oriented Application Programming Interface for
Java-based computer-telephony applications. JTAPI serves a broad audience,
from call center application developers to Web page designers. JTAPI supports
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Term
Definition
both first-party and third party CTI application needs.
LAN
Local Area Network
LDAP
Lightweight Directory Access Protocol
LSP
Local Survivable Processor
MACS
Multimedia Applications Customer Support, a NetCare Data Professional
Services group
MAPD
Multi-Application Platform — DEFINITY
MB
Megabytes of memory or hard disk space
MC
Media Controller
MGCP
Media Gateway Control Protocol
MNC
Customers designated as Multinational Customers
NAT
Network Address Translation, used with Virtual Private Networks
NIC
Avaya Network Integration Center
NT
Microsoft New Technology Operating System
OSSI
Operations Support System Interface, a batch-oriented DEFINITY protocol
PCMCIA
Personal Computer Memory Card International Association
PEC
Price Element Code
PLDS
Product Licensing and Distribution System – the Avaya website tools used to
download licensing and software for Avaya products.
PNA
Private Network Access networking software
PRI
Primary Rate ISDN trunk
PSO
Professional Services Organization
PSTN
Public Switched Telephone Network
RAID
Redundant Array of Inexpensive Disks
RAS
Registration, Authentication, and Status: the overall process of establishing
communication between an endpoint and a switch, in the H.323 protocol.
RSIG
Remote Secure Intelligent Gateway
SAL
Secure Access Link
SAP
This isn’t an acronym, but rather the name of the company that sold an ordering
and tracking system to Avaya.
SAT
DEFINITY System Access Terminal, replaced by DSA at customer sites
SGCP
Simple Gateway Control Protocol
SI
Streamlined Implementation process
SIP
Session Initiation Protocol
SNMP
Simple Network Management Protocol
SPC
Avaya Services Product Connect, which links the RTS / GSO to customer
products via IP
SPE
Service Price Element; associated with time and materials billing
SSP
DEFINITY Size Sensitive Ports
T&M
Time and materials billing
T.38
Procedures for real-time group 3 facsimile communications over IP Networks
TAC
In-country Avaya Technical Assistance Center
TCP
Transmission Control Protocol is a reliable end-to-end transport-level protocol
which provides error detection and correction, flow control, and sequencing; the
Internet standard reliable transport protocol
TFTP
Trivial File Transfer Protocol
TIEU
Technical Instructor - End User
TSAPI
Telephony Services Application Programming Interface. TSAPI also is a key
integration for Outbound Call Management enabling call generation based on
data base prompts.
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Term
Definition
TSC
Technical Service Center
TSC-SS
Technical Service Center Support System, replaced by Maestro
UDP
Uniform Dial Plan
UDP
User Datagram Protocol, a connectionless protocol that, like TCP, runs on top of
IP networks. Unlike TCP/IP, UDP/IP provides very few error recovery services,
offering instead a direct way to send and receive datagrams over an IP network.
It's used primarily for broadcasting messages over a network in real time.
VLSM
VLSM is defined as a redefinition of the subnet mask, allowing for a more
efficient allocation of IP addresses within a traditional classful block. During
administration, the user will input a Network Bits value between 1-30 on the ip-
route form which will correspond to a particular subnet mask.
VNMA
Voice Network Management Assist offer, previously known as Qualnet
VPN
Virtual Private Network
WAN
Wide Area Network
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APPENDIX C: RELEASE HISTORY LIFECYCLE DATES
This table shows the End of Sale and End of Manufacturer supports dates for the various
versions of Avaya Communication Manager and its predecessors. For the lifecycle dates for
supporting hardware and servers refer to the respective hardware product definitions and
lifecycle announcements.
Release Version
Launch Date
End of Sale
Date
End of
Manufacturer
Support Date
Additions
Still
Allowed?*
G3V2
January, 1994
June 7, 2004
No
G3V3
March 1995
June 7, 2004
No
G3V4
June 1997
June 7, 2004
No
ECS R5
November
1997
March 7, 2005
No
ECS R6
February 1999 March 7, 2005
No
ECS R7
June 2000
March 7, 2005
No
ECS R8
March 2001
March 7, 2005
No
ECS R9
March 2002
March 7, 2005
Yes
R10
July 2002
March 7, 2005
Yes
Communication
Manager 1.x
June 5, 2002
February 8,
2004
January 15, 2006
November 5, 2007
(for the DEFINITY
Server R only)
Yes
Communication
Manager 2.x
December 8,
2003
December 5,
2005
October 10, 2007
December 15,
2008 (for the
DEFINITY Server SI
only)
Yes
Communication
Manager 3.x
June 13, 2005
December 31,
2007
December 31,
2008
Yes
Communication
Manager 4.x
March 19, 2007
February 7,
2009
February 7, 2010
Yes
Communication
Manager 5.x
January 7, 2008 March 5, 2012
March 5, 2013
Yes
Communication
Manager 6.x
June 7, 2010
Not announced Not announced
Yes
*Additions means adding additional users. See Appendix D: Additions to CM4 and Earlier
Systems for more details.
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APPENDIX D: ADDITIONS TO CM 4.0 AND EARLIER
Features and capacity can still be added to older DEFINITY systems and up through Avaya™
Communication Manager 4.x release. The document that outlines the material codes,
pricing and policies for additions to these older systems can be found at the Avaya
Enterprise Portal-> Product-> Products A-Z-> Communication Manager-> Sales Collateral-
> Jobs Aids and Tools (under Tools) -> Appendix D Additions to CM4 and Earlier systems
.
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APPENDIX E: SOFTWARE RE-LICENSING POLICY
A full description of Avaya's licensing policy and approach to re-licensing for Avaya
Communication Manager can be found under Global Licensing Policy project Documentation
in Business Tools & Processes -> Software Licensing & Fulfillment -> License Portability
http://portal.avaya.com/ptlWeb/so/CS2010105203323127038.
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APPENDIX F: CM FEATURES AND RELATED PRODUCTS
Appendix F is no longer provided as of CM 6.0
For a complete list of the history of changes between Communication Manager Release 1.1
through 6.x, please go to the Avaya Enterprise Portal-> Products ->Products A-Z->
Communication Manager-> Release History.
To obtain official documentation covering all Communication Manager features, refer to the
above Documentation section of this product definition.
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APPENDIX G: MIGRATION AND MERGE OFFERS
As a customer’s needs change, Communication Manager servers can be replaced with
higher-capacity versions and also several servers can merged into one larger system.
Detailed information on License Migrations & Merges is available at the Global License
Portability (GLP) Process and found under GLP project Documentation in Business Tools &
Processes -> Software Licensing & Fulfillment -> License Portability
http://portal.avaya.com/ptlWeb/so/CS2010105203323127038
Appendix G is no longer provided as of CM 6.0.
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APPENDIX H: LICENSE MOVES
As of the release of Avaya Aura 6.0, APPENDIX H: License Moves document is no longer
required. License moves are now part of the Global License Portability (GLP) Process and
found under GLP project Documentation in Business Tools & Processes -> Software
Licensing & Fulfillment -> License Portability
http://portal.avaya.com/ptlWeb/so/CS2010105203323127038.
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APPENDIX I: SURVIVABLE REMOTE AND ICC CONVERSION
The process to convert an S8300 or S8500 ICC to LSP or vice versa is detailed at the Avaya
Enterprise Portal-> Product-> Products A-Z-> Communication Manager-> Sales Collateral-
> Jobs Aids and Tools (under Tools) -> Appendix I ICC and LSP conversion.
Appendix I is no longer provided or applicable as of CM 6.0
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APPENDIX J: MOVING SURVIVABLE REMOTE AND CORE
The process to move S8300 and S8500 LSP and ESS servers between main servers is
detailed at the Avaya Enterprise Portal-> Product-> Products A-Z-> Communication
Manager-> Sales Collateral-> Jobs Aids and Tools (under Tools) -> Appendix J moving LSP
and ESS.
Appendix J is no longer provided or applicable as of CM 6.0
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APPENDIX K: UPGRADE PROTECTION PLAN FOR CM 4.0
The Upgrade Protection Plan for Communication Manager (UPPCM) is no longer available.
With release 5.0 and later, UPPCM has been replaced with Software Support plus Upgrades
(SS+U).
This appendix is no longer provided or updated.
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APPENDIX L: ESS CONVERSIONS
The process to convert an S8300 or S8500 Enterprise Survivable Server to Main Server or
vice versa is detailed at the Avaya Enterprise Portal-> Product-> Products A-Z->
Communication Manager-> Sales Collateral-> Jobs Aids and Tools (under Tools) ->
Appendix L ESS Conversions.
Appendix L is no longer provided or applicable as of CM 6.0
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APPENDIX M: RFA LICENSED FEATURES
This appendix is no longer provided as of CM 6.0.
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APPENDIX N: STANDARDS SUPPORTED
RECOMMENDATION
SUPPORT
G.711
Y
G.726
Y (note 1)
G.728
Y (note 1)
G.729
Y (note 1)
G.729a
Y (note 1)
G.722
Y (note 1)
RFC 3261
Y
RFC 3263
Y
802.1p
Y
802.1q
Y
SNMP
Y
FAX - Group 3
Y
FAX - Group 4
N
T.37
N
T.38
Y
IP Precedence
Y
Differentiated Services
Y
Weighted Fair Queuing
NA (will use routers)
CBWFQ
NA
PQWFQ
NA
-RED
NA
Weighted RED
NA
RTP
Y
CRTP
N
RTCP
Y
RTSP
N
Policy Based Routing
NA
Committed Access Rate
NA
IPv6
N
TCP/IP
Y
UDP/IP
Y
DHCP
Y
TLS
Y
Notes:
1: While many Avaya Aura
®
components support these codecs, MM does not support G.729,
G.726, G.728, G.729a or G.722
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CONTACT INFORMATION
NOTE: If you have questions regarding the Avaya Aura Solution, please contact ATAC at 888-297-4700
or 720-444-7700 (Hours of operation: 9 am EST – 8 pm EST) before contacting the responsible Product
Manager(s) below.
Product Management Contacts
Product
Contact
Avaya Aura
®
Avaya Aura
®
Donna Logan
Avaya Aura
®
Session Manager
Stephen Durney
Avaya Aura
®
System Manager
John Cato
Avaya Aura
®
Presence Services
Stephen Durney
Avaya Aura
®
Application
Enablement Services – CC
(CVLAN, DLG, TSAPI)
Cathy Smyth
Avaya Aura
®
Application
Enablement Services – UC
(DMCC, Unified Desktop,
servers)
Henry Wright
Avaya Aura
®
Communication Manager
Conrad Uniacke
Avaya Aura
®
Communication Manager
Messaging
Mike Wasserburger
Avaya Aura
®
Conferencing Matt O’Donnell
Avaya Aura
®
Messaging
Rudi Potze
Avaya Aura
®
Session
Border Controller
Michael Dews
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Product
Contact
Related Products & Solutions
Agile Communication
Environment
Paul Rowe
Avaya Integrated
Management
Mike Killeen
Avaya one-X
®
– UC All
Inclusive
Praveen Mamnani
Branch Media Gateways
Bruce Lieou
Call Center
Bill Jolicoeur
G860 Gateway
Bruce Lieou
Intelligent Customer
Routing
Jason Hostetter
Meeting Exchange
Matt O’Donnell
one-X
®
Agent
Michael Harwell
one-X
®
Mobile, one-X
®
Portal, EC500
Julie Thiesen
one-X
®
Communicator,
Softphone clients
Praveen Mamnani
one-X
®
Deskphone SIP for
9600-series phones
Thomas Petsche
one-X
®
Deskphone Value
Edition SIP for 1603 phone
Eric Koob
Solutions for Midsize
Enterprises
David Dubois
Software Support and Hardware Maintenance
Extended Manufacturers
Software Support Policy
Jan Leistikow
© 2012 Avaya Inc. All Rights Reserved.
All trademarks identified by the
®
or
TM
are registered trademarks or trademarks,
respectively, of Avaya Inc. All other trademarks are the property of their
respective owners.
Document Outline
- AVAYA AURA®
- SOLUTION DESCRIPTION
- SESSION MANAGER OFFER DESCRIPTION
- COMMUNICATION MANAGER OFFER DESCRIPTION
- Pricing and Material Codes
- Supported Servers
- Communication Manager License Functions
- Avaya Aura® for Survivable Core and Survivable Remote
- Avaya Aura® CM Bundles for the Mid Market Solutions
- Analog Station Licenses
- Utility Services standalone
- Upgrades Overview
- Upgrading to CC 6.x – Software
- Licensing for Demos, Labs and Trials
- ASD Changes
- /
- /
- SERVICEABILITY
- Software Support and Hardware Maintenance
- Service Entitlements for All Customers
- Warranty
- Product Correction Notices (PCNs)
- Product Support Notices (PSNs)
- Technical Consulting System Support
- Enhanced Services Available
- Avaya Labs Field Support
- PLDS Software Download Policy
- PLDS Licenses
- Remote Maintenance
- DOCUMENTATION
- TRAINING
- APPENDIX A: Avaya Aura PACKAGING
- APPENDIX B: GLOSSARY OF TERMS AND ACRONYMNS
- APPENDIX C: RELEASE HISTORY LIFECYCLE DATES
- APPENDIX D: ADDITIONS TO CM 4.0 AND EARLIER
- APPENDIX E: SOFTWARE RE-LICENSING POLICY
- APPENDIX F: CM FEATURES AND RELATED PRODUCTS
- APPENDIX G: MIGRATION AND MERGE OFFERS
- APPENDIX H: LICENSE MOVES
- APPENDIX I: SURVIVABLE REMOTE AND ICC CONVERSION
- APPENDIX J: MOVING SURVIVABLE REMOTE AND CORE
- APPENDIX K: UPGRADE PROTECTION PLAN FOR CM 4.0
- APPENDIX L: ESS CONVERSIONS
- APPENDIX M: RFA LICENSED FEATURES
- APPENDIX N: STANDARDS SUPPORTED
- Notes:
- CONTACT INFORMATION
- Product Management Contacts
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