Last Updated on October 24, 2011
Product Definition for Avaya Aura
®
Communication Manager Release 5.2
Editor: Conrad Uniacke
ABSTRACT
This document provides a high-level description of Avaya Aura® Communication
Manager software, the surrounding solution, and the supporting sales offer. This version of
the document builds upon previous Communication Manager Release 5.0 and 5.1 versions
by adding information related to the launch of Release 5.2.
This document is for internal use only and is targeted at Sales and Sales Support
organizations. All pricing contained within, while accurate at the time of publication, should
be considered as unofficial; the reader is directed to verify the accuracy of all prices cited.
Update of October 2011 includes reference to End Of Sale and removal of expired offers and
entitlements.
NOTE: The pricing in this document is based on Global List Pricing. For regional list prices
please refer to your local price list for more information.
Avaya Aura™ Communication Manager 5.2 Product Definition
Page 2 of 85 Avaya Inc. – Proprietary & Confidential. Oct 24, 2011
The information contained in this document can not be distributed
or reproduced in whole or in part without express written consent of Avaya Inc.
TABLE OF CONTENTS
1.
AVAYA AURA® ............................................................................................................... 4
W
HAT
’
S
N
EW WITH
T
HIS
R
ELEASE
.......................................................................................... 4
A
VAYA
A
URA
®
E
DITIONS
......................................................................................................... 6
2.
OFFER DESCRIPTION ............................................................................................... 11
2.1.
P
RODUCT
A
VAILABILITY
............................................................................................... 11
2.2.
O
FFER
C
HANGES IN
C
OMMUNICATION
M
ANAGER
5.2.............................................. 12
2.3.
O
FFER
C
HANGES IN
C
OMMUNICATION
M
ANAGER
5.1.............................................. 12
2.4.
O
FFER
C
HANGES IN
C
OMMUNICATION
M
ANAGER
5.0.............................................. 13
2.5.
D
EFINITIONS OF
U
SER
L
ICENSE
................................................................................. 16
2.6.
S
UPPORTED
H
ARDWARE
.............................................................................................. 17
2.7.
N
EW
S
YSTEM
L
ICENSES
&
A
FTERMARKET
A
DDITION
............................................... 17
2.8.
S
OFTWARE
B
UNDLES FOR THE
M
ID
M
ARKET
O
FFERS
............................................... 22
2.9.
A
NALOG
L
ICENSE
O
FFER
............................................................................................. 23
2.10.
A
VAYA ONE
-X®
-
UC
A
LL
I
NCLUSIVE
................................................................... 27
2.11.
U
PGRADES
&
M
IGRATIONS TO
C
OMMUNICATION
M
ANAGER
5.2 ........................ 30
2.12.
M
OVING
,
M
ERGING AND
C
ONVERTING
S
OFTWARE
L
ICENSES
............................. 35
2.13.
E
NTERPRISE AND
B
RANCH
S
URVIVABILITY
S
OFTWARE
L
ICENSE
......................... 36
2.14.
I
NTEGRATED
M
ANAGEMENT
E
NTITLEMENTS
........................................................... 38
2.15.
O
PTIONAL
A
PPLICATIONS
........................................................................................ 40
3.
PRODUCT DESCRIPTION ........................................................................................ 45
2.1.
W
HAT
’
S
N
EW WITH
A
VAYA
C
OMMUNICATION
M
ANAGER
5.2 .................................. 46
2.2.
W
HAT
’
S
N
EW WITH
A
VAYA
C
OMMUNICATION
M
ANAGER
5.1 .................................. 52
2.3.
W
HAT
’
S
N
EW WITH
A
VAYA
C
OMMUNICATION
M
ANAGER
5.0 .................................. 59
3.
COMPATIBILITIES/INCOMPATIBILITIES ................................................... 66
3.1.
M
INIMUM
A
DJUNCT
V
ERSIONS FOR A
6/7
D
IGIT
D
IAL
P
LAN
.................................. 66
3.2.
M
INIMUM
C
IRCUIT
P
ACK
F
IRMWARE
V
INTAGE
.......................................................... 66
3.3.
I
NTEROPERABILITY WITH
N
ON
A
VAYA
V
ENDORS
...................................................... 66
4.
ENVIRONMENTAL REQUIREMENTS AND LIMITATIONS ...................... 67
5.
REGULATORY COMPLIANCE ................................................................................. 67
6.
SOLUTION SERVICEABILITY ............................................................................... 67
6.1.
S
OFTWARE
S
UPPORT AND
H
ARDWARE
M
AINTENANCE
............................................. 67
6.2.
A
VAYA
M
AINTENANCE
S
OFTWARE
P
ERMISSION
(MSP) ........................................... 68
6.3.
S
ERVICE
E
NTITLEMENTS FOR
A
LL
C
USTOMERS
......................................................... 69
6.4.
W
ARRANTY
.................................................................................................................... 69
6.5.
P
RODUCT
C
ORRECTION
N
OTICES
(PCN
S
) ................................................................ 69
6.6.
P
RODUCT
S
UPPORT
N
OTICES
(PSN
S
) ....................................................................... 70
Avaya Aura™ Communication Manager 5.2 Product Definition
Page 3 of 85 Avaya Inc. – Proprietary & Confidential. Oct 24, 2011
The information contained in this document can not be distributed
or reproduced in whole or in part without express written consent of Avaya Inc.
6.7.
R
EMOTE
C
ONFIGURATION
S
UPPORT
(RCS) .............................................................. 71
6.8.
A
VAYA
L
ABS
F
IELD
S
UPPORT
...................................................................................... 71
6.9.
D
ESCRIPTION OF
F
IRMWARE
D
OWNLOAD
P
OLICY
..................................................... 71
6.10.
R
EMOTE
M
AINTENANCE AND
INADS ..................................................................... 72
6.11.
R
EMOTE
A
LARM
M
ANAGEMENT
S
ERVICE
(RAM) .................................................. 72
6.12.
T
OLL
F
RAUD
I
NDEMNIFICATION
.............................................................................. 73
6.13.
A
VAYA
M
ANUFACTURER
S
UPPORT
P
OLICY
............................................................. 73
7.
DOCUMENTATION ...................................................................................................... 74
7.1.
R
ELEASE
N
OTES
........................................................................................................... 74
7.2.
D
OCUMENTATION
......................................................................................................... 74
APPENDIX A: GLOSSARY OF TERMS AND ACRONYMNS .............................. 75
APPENDIX B: STANDARDS SUPPORTED .............................................................. 79
APPENDIX C: RELEASE HISTORY LIFECYCLE DATES ................................... 80
APPENDIX D: ADDITIONS TO COMMUNICATION MANAGER 4.0 AND
EARLIER SYSTEMS ............................................................................................................. 81
APPENDIX E: SOFTWARE RE-LICENSING POLICY ......................................... 81
APPENDIX F: SELECTED COMMUNICATION MANAGER FEATURES AND
RELATED PRODUCTS ........................................................................................................ 82
APPENDIX G: MIGRATION AND MERGE OFFERS ............................................ 82
APPENDIX H: LICENSE MOVES ................................................................................. 82
APPENDIX I: LSP AND ICC CONVERSION .......................................................... 82
APPENDIX J: MOVING LSP AND ESS SERVERS ............................................... 82
APPENDIX K: UPGRADE PROTECTION PLAN FOR COMMUNICATION
MANAGER 4.0........................................................................................................................ 83
APPENDIX L: ESS CONVERSIONS ............................................................................. 83
APPENDIX M: RFA LICENSED FEATURES ............................................................. 83
CONTACT INFORMATION ............................................................................................... 84
Avaya Aura™ Communication Manager 5.2 Product Definition
Page 4 of 85 Avaya Inc. – Proprietary & Confidential. Oct 24, 2011
The information contained in this document can not be distributed
or reproduced in whole or in part without express written consent of Avaya Inc.
1. AVAYA AURA®
Avaya Aura® is a new product that extends and enhances Communication Manager with
new capabilities, simplified packaging, and a revolutionary new SIP-based architecture.
Avaya Aura® is a natural evolution of our open, highly-reliable and extensible IP
communications platform that delivers everything you’ve come to expect from
Communication Manager, plus a whole lot more.
Avaya Aura® provides core communications services that enable innovative unified
communications and contact center solutions, making people more productive, customers
more satisfied, and businesses more effective. Avaya Aura® is revolutionary, providing
significant new business agility and cost savings by changing how communication solutions
are architected, and evolutionary, allowing customers to easily and incrementally benefit
from new capabilities while leveraging existing investments. Next generation Avaya Aura®
capabilities include SIP session management, single cross-enterprise dial plans and
administration, increased multi-vendor integration, aggregated presence and inclusion of
Avaya one-X® Unified Communications interfaces, new reduced footprint deployment
choices, and extensions to our rich and reliable voice and video telephony features.
Key customer benefits of Avaya Aura® are:
•
Business agility driven through a holistic enterprise architecture for connecting
users, applications and systems.
•
New cost savings from SIP connectivity and reduced PSTN usage through a single
enterprise-wide dial plan.
•
Increased productivity from the faster deployment of the right unified
communications applications to the right users everywhere.
•
Increased customer satisfaction by better connecting people and accelerating
processes in real-time across the “customer ready” enterprise.
What’s New with This Release
The new Avaya Aura® product consolidates several new and existing functions into a
holistic package that makes it easier to buy everything you need for Unified
Communications. The key components of Avaya Aura® are:
•
Avaya Aura® Communication Manager 5.2 – a new release of Avaya’s flagship IP
telephony software.
•
Avaya Aura® Session Manager 1.1 – a revolutionary new SIP foundation that
dramatically expands Communication Manager’s scale and control, while enabling
exciting new user capabilities.
•
Avaya Aura® System Manager 1.0 – a new common management framework for
Avaya Aura® that provides centralized management functions for provisioning and
administration to reduce management complexity.
•
Avaya Aura® Communication Manager Branch 2.0 – a set of Communication
Manager features optimized for enterprises with customer-facing distributed branch
offices or retail locations.
•
Avaya Aura® SIP Enablement Services 5.2 – an application for enabling SIP
connectivity and capabilities, released in conjunction with Communication Manager
5.2 software.
•
Avaya Aura® Communication Manager Messaging – built in voice mail
application for Communication Manager.
Avaya Aura™ Communication Manager 5.2 Product Definition
Page 5 of 85 Avaya Inc. – Proprietary & Confidential. Oct 24, 2011
The information contained in this document can not be distributed
or reproduced in whole or in part without express written consent of Avaya Inc.
•
Avaya Aura® Application Enablement Services 4.2 – the current release of
Avaya’s enhanced set of telephony APIs for customizing and integrating
Communication Manager solutions.
•
Avaya Aura® Presence Services 1.0 – the current release of Avaya’s presence
aggregation service for collecting and disseminating rich presence from Avaya and
third party sources.
•
Avaya one-X
®
- UC All Inclusive – a package of desktop and mobility applications
included with Avaya Aura® Enterprise Edition.
•
Avaya Integrated Management 5.2 – a new release of our system administration
and network management tools for Communication Manager software, media
gateways and switches that will be migrated over time into System Manager.
Significant enhancements will be made to Avaya Aura® in subsequent releases planned for
late 2009 and early 2010. Features that will not be available in the initial release are flagged
with a † in the text below.
Avaya Aura
®
Communication Manager
Communication Manager 5.2 is the latest release of Avaya’s flagship IP telephony software,
which supports different feature sets as appropriate for each edition of Avaya Aura®:
Branch Edition, Standard Edition and Enterprise Edition. The biggest story in the release is
the reduction in the total cost of ownership, realized in several areas of the network
architecture, designed particularly for customers considering a Flatten/Consolidate/Extend
project to reduce cost and simplify management. Improvements were also made to the SIP-
based solution by increasing trunk and endpoint capacities and adding support for Session
Manager. As with every release, serviceability, reliability, and robustness enhancements
were made to ensure Avaya’s solutions are as adaptable as possible to changing network
conditions, and to hold service disruptions to an absolute minimum.
Avaya Aura
®
Session Manager
Session Manager 1.1 is an important new component of Avaya Aura® and a key enabler of
Avaya’s next generation architecture. This revolutionary new SIP-based routing element
provides more centralized control capabilities and significant improvements in scale enabling
more cost effective and larger distributed deployments for enterprises. Session Manager
overlays your existing PBX infrastructure ensuring an evolutionary path forward that
protects investment in today’s Avaya systems and software while extending the solution to
bring:
•
Lower total cost of ownership
•
Much faster time-to-market for new applications†
•
Centralized infrastructure for communications
•
Inherent mobility across the enterprise
•
A Services-Oriented Architecture approach enabling next generation application
deployments and services
This new infrastructure will provide for a substantially increased number of locations and
users as well as end-to-end security. Lower total cost of ownership comes from enterprise-
wide dial-plans, flexible rules-based routing between applications, toll avoidance, and best-
cost routing across all existing PBXs (both Avaya and third party, including Cisco and Nortel
models) as well as new SIP access elements.
Avaya Aura™ Communication Manager 5.2 Product Definition
Page 6 of 85 Avaya Inc. – Proprietary & Confidential. Oct 24, 2011
The information contained in this document can not be distributed
or reproduced in whole or in part without express written consent of Avaya Inc.
Session Manager sits at the core of your enterprise communications infrastructure and
provides enterprise-wide access to analog, DCP, and H.323 endpoints, as well as analog and
digital trunks to rich SIP-based applications such as Meeting Exchange, Modular Messaging,
Voice Portal and many others. A new management solution, System Manager, will be
offered in conjunction with Session Manager that brings together the capabilities of existing
Avaya management systems, to provide a seamless, single point of control for the entire
enterprise.
Avaya Aura® System Manager
With the introduction of Session Manager and the new Avaya Aura® architecture, System
Manager is being added to provide a solution level approach to network administration that
enables the incorporation of new components and applications under a common
management umbrella over time. System Manager provides a new common management
framework that optimizes centralized management functions for provisioning, operations
and fault/performance monitoring to simplify and reduce management complexity and
solution servicing.
The initial release of System Manager provides for central administration of dial plans and
network routing policy. In future, System Manager will be enhanced to allow for common
user provisioning across the Communication Manager, Session Manager and Presence
Services components†. Over time System Manager will adopt most Avaya Integrated
Management features and be extended to provide one place for managing users across all
Avaya applications as well as third party applications that opt to leverage System Manager’s
pluggable Service Oriented Architecture framework†. Benefits include better data
consistency, faster deployment, lower total-cost-of-ownership and less training.
Avaya Aura® Communication Manager Branch
Communication Manager Branch 2.0 is a SIP-based solution that provides a set of
Communication Manager features optimized for enterprises with customer-facing distributed
branch offices or retail locations. New in Release 2.0 are capacity enhancements that
increase scalability up to 2,000 centrally managed branches and 360 users per branch. Also
new in Communication Manager Branch 2.0 are additional key features, support for 24xx
digital phones, more robust interaction with the Contact Center and features for EMEA,
APAC and CALA regions.
Avaya Aura® Editions
Avaya Aura® is easy to purchase and deploy through Avaya Aura® Editions: Branch
Edition, Standard Edition and Enterprise Edition. These software Editions bring together all
the functionality needed for common customer situations with a simple per user licensing
fee. Hardware (servers, gateways, and phones) are flexibly purchased in addition to
software licenses and the hardware topology depends on the redundancy, scalability and
geographic distribution needs for each customer. Different elements of the software may
run on separate hardware servers, or some elements may be combined on the same
hardware server. Gateway distribution and configuration will depend on availability and
capacity needs. Avaya and BusinessPartner sales engineers assist customers in designing
the right hardware configurations to meet their business needs. The software Editions and
their functionality remain the same regardless of hardware choices.
Avaya Aura® Branch Edition meets the needs of customer-facing branches, retail stores,
financial and insurance offices, and government offices requiring local customer service
Avaya Aura™ Communication Manager 5.2 Product Definition
Page 7 of 85 Avaya Inc. – Proprietary & Confidential. Oct 24, 2011
The information contained in this document can not be distributed
or reproduced in whole or in part without express written consent of Avaya Inc.
oriented functionality combined with low-cost deployment, easy migration from existing key
systems, centralized management of thousands of locations, and enterprise-wide SIP
networking.
Avaya Aura® Standard Edition meets the needs of single-site deployments and mid-to-
large distributed enterprises requiring comprehensive voice, video, messaging, SIP and
Presence communications capabilities with standard survivability at remote locations.
Standard Edition has the option to easily add licensing for enterprise-wide SIP session
management and Unified Communications applications for targeted users, including
Microsoft and IBM UC integration, and mobile worker and teleworker support.
Avaya Aura® Enterprise Edition includes everything in Standard Edition and meets the
needs of highly distributed, and potentially multinational, mid-to-very-large enterprises
requiring the same comprehensive communications capabilities with increased high
availability options including 100% feature survivability at remote locations. Enterprise
Edition includes, with no additional licensing, enterprise-wide SIP session management and
Unified Communications applications for all users, including Microsoft and IBM UC
integration, and mobile worker and teleworker support.
All Avaya Aura® Editions include appropriate management and administration tools.
Additional Avaya unified communications and contact center solutions, including rich unified
messaging, conferencing and web collaboration, video endpoints and bridges, speech and
video self service, and market-leading inbound and outbound multimedia contact center
applications, can all be incrementally added to Avaya Aura® Editions. An extensive array of
certified third-party products is also available through the Avaya DevConnect ecosystem.
Avaya Aura Packaging
Avaya Aura
™
Software – all hardware and support is additional
Branch
Edition
Standard
Edition
Enterprise
Edition
Avaya Aura
™
Communication Manager
Branch 2.0
Standard 5.2
Enterprise 5.2
Avaya Aura
™
Session Manager
(new)
4Q09 cal.
+$50k / Instance
Avaya Aura
™
System Manager
(new)
2Q10 cal.
Avaya Aura
™
SIP Enablement Services
Avaya Aura
™
Communication Manager Messaging
(Built-in, can also add Modular Messaging)
Branch
500 users included
500 users included
Avaya Aura
™
Application Enablement Services -
CTI
Branch
+ $ licenses
+ $ licenses
Avaya Aura
™
Application Enablement Services -
UC
Extension to Cellular
and IP Softphone
available.
Consider
Standard/Enterprise
Edition for full UC All
Inclusive
Avaya Aura
™
Presence Services
Avaya one-X
®
– UC All Inclusive
Avaya one-X
®
Mobile, Avaya one-X
®
Portal, Avaya one-X
®
Communicator,
Microsoft OCS and IBM Lotus Sametime integration, Extension to Cellular,
VPNremote deskphone license
+$50 / User
Avaya Integrated Management
(as appropriate for Edition)
Avaya Aura
™
Software – all hardware and support is additional
Branch
Edition
Standard
Edition
Enterprise
Edition
Avaya Aura
™
Communication Manager
Branch 2.0
Standard 5.2
Enterprise 5.2
Avaya Aura
™
Session Manager
(new)
4Q09 cal.
+$50k / Instance
Avaya Aura
™
System Manager
(new)
2Q10 cal.
Avaya Aura
™
SIP Enablement Services
Avaya Aura
™
Communication Manager Messaging
(Built-in, can also add Modular Messaging)
Branch
500 users included
500 users included
Avaya Aura
™
Application Enablement Services -
CTI
Branch
+ $ licenses
+ $ licenses
Avaya Aura
™
Application Enablement Services -
UC
Extension to Cellular
and IP Softphone
available.
Consider
Standard/Enterprise
Edition for full UC All
Inclusive
Avaya Aura
™
Presence Services
Avaya one-X
®
– UC All Inclusive
Avaya one-X
®
Mobile, Avaya one-X
®
Portal, Avaya one-X
®
Communicator,
Microsoft OCS and IBM Lotus Sametime integration, Extension to Cellular,
VPNremote deskphone license
+$50 / User
Avaya Integrated Management
(as appropriate for Edition)
-
-
included
included
-
-
available for fee
available for fee
Avaya Aura™ Communication Manager 5.2 Product Definition
Page 8 of 85 Avaya Inc. – Proprietary & Confidential. Oct 24, 2011
The information contained in this document can not be distributed
or reproduced in whole or in part without express written consent of Avaya Inc.
How to Order Avaya Aura Editions
To order Avaya Aura Editions today use the existing material codes for Avaya Aura Communication Manager
Standard 5.2, Avaya Aura Communication Manager Enterprise 5.2 or Avaya Aura Communication Manager Branch
2.0 adding codes for each entitlement as appropriate to the Avaya Aura package. In November 2009 these will be
replaced with material codes reflecting the Avaya Aura Edition names.
The following tables explain the process for configuring each Avaya Aura Edition in the ASD tool. The ASD tool
will provide the appropriate material codes based on the package you choose and the entitlements.
Avaya Aura™ Communication Manager 5.2 Product Definition
Page 9 of 85 Avaya Inc. – Proprietary & Confidential. Oct 24, 2011
The information contained in this document can not be distributed
or reproduced in whole or in part without express written consent of Avaya Inc.
How to Order New Avaya Aura Editions in May 2009
Avaya Aura™ Branch Edition
Avaya Aura™ Standard Edition
Avaya Aura™ Enterprise Edition
Choose
Communication
Manager Branch in
ASD*
$100 / user
Choose
Communication
Manager Standard in
ASD*
$185-320 / user
Choose
Communication
Manager Enterprise in
ASD*
$285-420 / user
Branch
Communication
Manager Messaging is
automatically included
$0
Request Session
Manager
$50k / instance
(server)
Request Session
Manager
$0 / instance
(server)
Specify # EC500
licenses
$72 / user
Request System
Manager
$0 with Session
Manager
Request System
Manager
$0 with Session
Manager
Specify # IP
Softphpone licenses
$72 / user
Specify #
Communication
Manager Messaging
users-
$0 for up to 500
$35 > 500
Specify #
Communication
Manager Messaging
users-
$0 for up to 500
$35 > 500
Network Management
automatically included
$0 / user
Specify # Avaya one-
X® – UC All Inclusive
licenses
$50 / user
Specify # Avaya one-
X® – UC All Inclusive
licenses
$0 / user
Site Administration
automatically included
$0
Site Administration
and Network
Management
automatically included
$0
Avaya Aura™ Branch Edition
Avaya Aura™ Standard Edition
Avaya Aura™ Enterprise Edition
Choose
Communication
Manager Branch in
ASD*
$100 / user
Choose
Communication
Manager Standard in
ASD*
$185-320 / user
Choose
Communication
Manager Enterprise in
ASD*
$285-420 / user
Branch
Communication
Manager Messaging is
automatically included
$0
Request Session
Manager
$50k / instance
(server)
Request Session
Manager
$0 / instance
(server)
Specify # EC500
licenses
$72 / user
Request System
Manager
$0 with Session
Manager
Request System
Manager
$0 with Session
Manager
Specify # IP
Softphpone licenses
$72 / user
Specify #
Communication
Manager Messaging
users-
$0 for up to 500
$35 > 500
Specify #
Communication
Manager Messaging
users-
$0 for up to 500
$35 > 500
Network Management
automatically included
$0 / user
Specify # Avaya one-
X® – UC All Inclusive
licenses
$50 / user
Specify # Avaya one-
X® – UC All Inclusive
licenses
$0 / user
Site Administration
automatically included
$0
Site Administration
and Network
Management
automatically included
$0
* Will be replaced with Avaya Aura Edition Naming in November 2009
How to Order Upgrades to Avaya Aura Editions in May 2009
Avaya Aura™ Branch Edition
Avaya Aura™ Standard Edition
Avaya Aura™ Enterprise Edition
Choose
Communication
Manager Branch
upgrade in ASD*
Upgrade
Prices from
prior
Distributed
Office
release
Choose
Communication
Manager Standard
upgrade in ASD*
Single and Multi
Upgrade Prices
for upgrades
from prior
release
Choose
Communication
Manager Enterprise
upgrade in ASD*
Single and
Multi Upgrade
Prices for
upgrades from
prior release
Branch
Communication
Manager Messaging is
automatically included
$0
Request Session
Manager
$50k / instance
(server)
Request Session
Manager
$0 / instance
(server)
Specify # EC500
licenses
Purchase
New or
Upgrade
Licenses
Request System
Manager
$0 with Session
Manager
Request System
Manager
$0 with Session
Manager
Specify # IP
Softphpone licenses
Purchase
New or
Upgrade
Licenses
Specify #
Communication
Manager Messaging
users-
$0 for up to 500
$35 > 500
Specify #
Communication
Manager Messaging
users
$0 for up to 500
$35 > 500
Network Management
automatically included
$0 / user
Specify # Avaya one-
X® – UC All Inclusive
licenses
$50 / user
Specify # Avaya one-
X® – UC All Inclusive
licenses
$0 / user
Site Administration
automatically included
$0
Site Administration
and Network
Management
automatically included
$0
Avaya Aura™ Branch Edition
Avaya Aura™ Standard Edition
Avaya Aura™ Enterprise Edition
Choose
Communication
Manager Branch
upgrade in ASD*
Upgrade
Prices from
prior
Distributed
Office
release
Choose
Communication
Manager Standard
upgrade in ASD*
Single and Multi
Upgrade Prices
for upgrades
from prior
release
Choose
Communication
Manager Enterprise
upgrade in ASD*
Single and
Multi Upgrade
Prices for
upgrades from
prior release
Branch
Communication
Manager Messaging is
automatically included
$0
Request Session
Manager
$50k / instance
(server)
Request Session
Manager
$0 / instance
(server)
Specify # EC500
licenses
Purchase
New or
Upgrade
Licenses
Request System
Manager
$0 with Session
Manager
Request System
Manager
$0 with Session
Manager
Specify # IP
Softphpone licenses
Purchase
New or
Upgrade
Licenses
Specify #
Communication
Manager Messaging
users-
$0 for up to 500
$35 > 500
Specify #
Communication
Manager Messaging
users
$0 for up to 500
$35 > 500
Network Management
automatically included
$0 / user
Specify # Avaya one-
X® – UC All Inclusive
licenses
$50 / user
Specify # Avaya one-
X® – UC All Inclusive
licenses
$0 / user
Site Administration
automatically included
$0
Site Administration
and Network
Management
automatically included
$0
* Will be replaced with Avaya Aura Edition Naming in November 2009
Avaya Aura™ Communication Manager 5.2 Product Definition
Page 10 of 85 Avaya Inc. – Proprietary & Confidential. Oct 24, 2011
The information contained in this document can not be distributed
or reproduced in whole or in part without express written consent of Avaya Inc.
Avaya Aura™ Communication Manager 5.2 Product Definition
Page 11 of 85 Avaya Inc. – Proprietary & Confidential. Oct 24, 2011
The information contained in this document can not be distributed
or reproduced in whole or in part without express written consent of Avaya Inc.
2. OFFER DESCRIPTION
NOTE: The pricing in this document is based on Global List Pricing. For regional list prices
please refer to your local price list for more information.
NOTE: All pricing contained within, while accurate at the time of publication, should be
considered as unofficial; the reader is directed to verify the accuracy of all prices cited by
accessing SAP or ASD after the products become generally available.
Avaya Communication Manager 5.2 is renamed as Avaya Aura® Communication Manager
5.2.
Avaya Aura® adds powerful new capabilities to Communication Manager, including session
management that enables multi-vendor hardware and software to communicate across the
enterprise network. Avaya Aura® orchestrates a wide array of communications applications
deployed to users depending on what they need rather than by where they work or the
capabilities of the system to which they are connected.
Avaya Aura® supports single cross-enterprise dial plans and centralized administration,
reducing operating costs and speeding up rollouts of new applications. New aggregated
presence features and the inclusion of Avaya one-X® Unified Communications interfaces
allow businesses to take full advantage of unified communications application and solutions.
2.1.
Product Availability
1.
Release 5.2 of Avaya’s Communication Manager was launched globally on May 4, 2009.
Product availability dates may differ for other products mentioned in this document.
Please refer to the corresponding offer definitions for more information.
2.
Release 5.x of Avaya’s Communication Manager will be End Of Sale on March 5, 2012.
Please refer to the product documentation on the Avaya Sales Portal or Avaya Support
Portal.
3.
Media pre-loaded with Communication Manager 5.2 can be purchased from Avaya
Customers with Avaya maintenance can alternately choose to download the .iso file from
Avaya’s Support site. Blank removable media can also be purchased for translation
backups.
SAP CODE DESCRIPTION
GPL
Type
700454481 CM5.2 LINUX UNITY SFTW CD NEW SYS
$100.00
Software Media CD for
CM 5.2 New Systems
700454499 CM5.2 LINUX UNITY SFTW CD UPG
$100.00
Software Media CD for
Upgrades to CM 5.2
Avaya offers functionality in three system-wide software editions suitable for customers with
different needs and requirements. These software editions are:
1.
Avaya Aura® Communication Manager Branch
– see the Avaya Aura
TM
Branch
Edition Product Definition. This Product Definition will focus on Communication
Manager Standard and Enterprise Editions.
Avaya Aura™ Communication Manager 5.2 Product Definition
Page 12 of 85 Avaya Inc. – Proprietary & Confidential. Oct 24, 2011
The information contained in this document can not be distributed
or reproduced in whole or in part without express written consent of Avaya Inc.
2.
Avaya Aura® Communication Manager Standard
– provides full converged
telephony features, QSIG/DCS networking to interface with existing systems and to
centralize voice mail systems and standard survivability at remote locations.
3.
Avaya Aura® Communication Manager Enterprise
–
includes everything in
Communication Manager Standard plus multinational gateway support and high
availability with 100% feature transparency at remote locations in survivable mode.
The modularity of Communication Manager means that an organization can build on the
Communication Manager Standard software offer as their business requirements evolve.
Or, by beginning with or moving to Communication Manager Enterprise software, the
customer can take advantage of the client/server architecture to deliver call processing to
the edge of their network with survivability.
These editions can be complemented with optional Speech Access, Mobility, Call Center,
Unified Communication applications, and CTI applications for a subset of the users.
2.2.
Offer Changes in Communication Manager 5.2
Except as explicitly noted, the offer description for Communication Manager 5.0 and 5.1 also
applies equally to release 5.2.
Avaya one-X® - UC All Inclusive
Unified Communication Editions are powerful set of solutions created to meet the varying
communication needs of users within the enterprise. Unified Communication (UC) Editions
are simple logical bundles of software and licenses. The Editions will reduce purchasing
complexity and risk from a customer perspective and reduce sales complexity for Avaya
channels.
The pricing for the Editions will create a more competitive value for the Avaya solutions in
the marketplace. The Editions will offer a significant savings over buying the products in
the solution individually. The discounts vary by Edition. Customers buy solutions. It is
important the complete Edition capabilities and benefits be proposed to customers. More
details including requirements, material codes, and pricing can be found below in the UC
Editions Offer section.
ESS or LSP Inclusion
For customers owning Communication Manager Standard 5.0, 5.1, or 5.2, one free ESS or
one free LSP will be part of the ownership entitlement. Communication Manager Enterprise
continues to provide up to 63 ESS and 250 LSP at no extra charge.
2.3.
Offer Changes in Communication Manager 5.1
Except as explicitly noted, the offer description for Communication Manager 5.0 also applies
equally to release 5.1.
NOTE: To make this product definition more manageable and up-to-date, the following
changes were made to the document:
Avaya Aura™ Communication Manager 5.2 Product Definition
Page 13 of 85 Avaya Inc. – Proprietary & Confidential. Oct 24, 2011
The information contained in this document can not be distributed
or reproduced in whole or in part without express written consent of Avaya Inc.
•
The summary of CM features and related products was moved to
APPENDIX F:
Selected Communication Manager Features and Related Products
•
The customer options forms in the SAT interface and the related RFA license features
was moved to
APPENDIX M: RFA Licensed Features
•
A table of the launch, end-of-sale, and end-of-manufacturer-support dates for
Communication Manager and its predecessors was added as
APPENDIX C: Release
History Lifecycle Dates
•
Several obsolete sections were removed
•
Several sections were simplified
Documentation
In support of the Avaya-wide Go Green initiative, Avaya no longer provides paper and CD
documentation for the Communication Manager product effective with release 5.1. Online
documentation can be obtained by visiting
http://support.avaya.com/
.
Analog License Offer
Avaya launched a new user station licensing offer targeting specific verticals that often have
a high percentage of analog ports. These verticals include hospitality, healthcare, state and
local government, education, and manufacturing. With this offer, customers will receive a
lower price for the analog station licenses. This offer was made available August 4, 2008.
More details including requirements, material codes, and pricing can be found in the
Analog
License Offer
section.
2.4.
Offer Changes in Communication Manager 5.0
Avaya continues to offer rich functionality and applications but now through simplified
software structure in Communication Manager 5.0, it will be easier to price, configure and
maintain a Communication Manager based solution.
Benefits of the new software price structure of Communication Manager 5.0
•
Continue to simplify the portfolio
•
Increase value in software elements
•
Software Support plus Upgrades (SS+U)
to help customers maintain Avaya systems
at the current release while managing ongoing software support and upgrade costs
in a predictable manner.
All new, add-on and upgrade Communication Manager 5.0 licenses are based on a nine-
tiered pricing model. New licenses are licenses purchased with the purchase of a new
Communication Manager based systems. Add-on licenses are licenses purchased after a
Communication Manager based system was ordered and/or after the corresponding RFA
license was created. Upgrade licenses are licenses where users want to upgrade or migrate
to the current release of Communication Manager.
Below are the highlights of the new Software offer & pricing changes in Communication
Manager 5.0.
•
Software Support plus Upgrades or Software Support is required for all
upgrades and new sales of Communication Manager 5.0 & Call Center 5.0
Avaya Aura™ Communication Manager 5.2 Product Definition
Page 14 of 85 Avaya Inc. – Proprietary & Confidential. Oct 24, 2011
The information contained in this document can not be distributed
or reproduced in whole or in part without express written consent of Avaya Inc.
o
Communication Manager 5.0 customers without an active Avaya Support
Agreement must choose one of two new software support offers: Software
Support plus Upgrades or Software Support.
o
Customers with a valid Avaya Utility type maintenance contract on
Communication Manager can continue with the current contracts until they expire
after which customers are required to sign up for either Software Support plus
Upgrades or Software Support. Customers may elect to recast to Software
Support plus Upgrades at time of upgrade.
o
Customers who upgrade to Call Center 5.0 and have existing Call Center
Coverage will be moved into Software Support on their Call Center software.
Customers may elect to recast to Software Support plus Upgrades on their Call
Center Software at time of upgrade.
o
Customers should also elect a level of Hardware Maintenance on Communication
Manager to maintain a solution level coverage.
•
Special Introductory upgrade price for Communication Manager 5.0 & Call
Center 5.0
o
For a limited time until November 2, 2009, Communication Manager and
Call Center customers who upgrade to Release 5.0 and purchase
Software Support plus Upgrades will receive a Special Introductory
upgrade rate. The Special Introductory rate will lower the percentage of list
price that determines the upgrade price.
o
For Communication Manager, the standard single release rate is calculated as
15% of new. With the Special Introductory upgrade offer, the single release
upgrade rate will be reduced to 7% of new. Likewise for a multi release
upgrade from Communication Manager 3.0 and prior to Communication
Manager 5.0, the rate will be reduced from the standard 20% to 15% of new.
o
The Special Introductory upgrade offer will also be available to all Call Center
5.0 upgrades. A single release upgrade rate from Call Center 4.0 to Call
Center 5.0 will be reduced from the standard 25% to 12% of new and multi
release upgrade (from Call Center 3.0 and prior to Call Center 5.0) will be
reduced from 35% to 30% of new.
o
The table that follows summarizes the Special Introductory upgrade offer for
Communication Manager 5.0 and Call Center 5.0. Please note that this is a
limited time offer and is only available to Communication Manager and Call
Center customers who upgrade to Release 5.0 and also purchase
Software Support plus Upgrades.
Standard Upgrade Price Introductory Upgrade
Pricing (limited time
offer)
Avaya Aura™ Communication Manager 5.2 Product Definition
Page 15 of 85 Avaya Inc. – Proprietary & Confidential. Oct 24, 2011
The information contained in this document can not be distributed
or reproduced in whole or in part without express written consent of Avaya Inc.
Single Release Upgrade
CM 4.0 to CM 5.0
15% * SW License List
Price
7% * SW License List Price
Multi Release Upgrade
Pre CM 4.0 to CM 5.0
20% * SW License List
Price
15% * SW License List
Price
Single Release Upgrade:
CC 4.0 to CC 5.0
25% * SW License List
Price
12% * SW License List
Price
Multi Release Upgrade:
Pre-CC 4.0 to CC 5.0
35% * SW License List
Price
30% * SW License List
Price
•
QSIG/DCS networking available to Communication Manager 5.0 Standard
o
With Communication Manager 5.0, Avaya further simplifed the Communication
Manager portfolio by providing (at no additional charge) QSIG/DCS networking to
the Communication Manager 5.0 Standard license. Prior to Communication
Manager 5.0, customers were required to purchase Communication Manager
Enterprise to get QSIG/DCS networking.
o
The standard QSIG/DCS entitlements in the Communication Manager 5.0
Standard License will include the following as standard features.
CAS Branch
CAS Main
DCS Basic
DCS Call Coverage
Inter-working with DCS
DCS with Re routing
Basic Supplementary Services
Centralized Attendant
Supplementary Services with Re routing
Value Added
Transfer into QSIG Voice Mail
o
The QSIG/DCS networking entitlement is only available to all new sales and
upgrades to Communication Manager 5.0 and subsequent releases.
Note that downgrading from Communication Manager Enterprise to
Communication Manager Standard is not allowed. For example, a
customer with Communication Manager Enterprise licenses is not allowed
to change to Communication Manager Standard when they upgrade to
Communication Manager 5.0.
•
Job Aid for Managing Spare Licenses
o
During an upgrade to Communication Manager Release 5.x, some customers may
have spare licenses that they do not wish to upgrade, yet they wish to keep the
option to upgrade these spare licenses in the future. Customers have options to
“park” their spare licenses on a spare server. Please see the job aid entitled,
“Managing Spare Licenses Job Aid” for more details. Products A-Z >
Communication Manager > Sales Collateral and Tools > Job Aids and Tools > Job
Aids.
Avaya Aura™ Communication Manager 5.2 Product Definition
Page 16 of 85 Avaya Inc. – Proprietary & Confidential. Oct 24, 2011
The information contained in this document can not be distributed
or reproduced in whole or in part without express written consent of Avaya Inc.
2.5.
Definitions of User License
Starting with Communication Manager 2.0, software was charged on a Per User basis, not
on a per port basis. A User is defined as an administered or available extension for
stations. Within the Communication Manager software, a user is anything that is
administered through the Station form:
•
Analog, digital or IP station extensions, includes extensions administered without
hardware (AWOH)
•
Spare licenses for future growth of station extensions.
•
Adjunct devices connected and translated as station extensions. Examples include
Voice Mail, IVR, T1s translated for line side connectivity to Turrets, etc.
User licenses are sold as ‘Universal Licenses’. This means that when a customer purchases a
new license of Communication Manager or Communication Manager Enterprise, it can be
used for any type of endpoint, whether it is an Analog, Digital or IP. Note that starting with
Communication Manager 3.1, SIP license has become an integral part of the CM Universal
license. This means that for every CM Universal License that was purchased, the customer
is entitled to the same quantity of SIP licenses at no additional cost.
Benefits of the CM Universal License:
•
Built-in investment protection: With a Universal license, a customer can initially
deploy a digital or analog endpoint and convert it to an IP endpoint for the same user
extension without repurchasing licenses from Avaya.
•
More Cost-effective deployment of IP Softphone and IP Agent applications:
One CM Universal user license will serve as the port license for both a digital desk
phone and an IP software endpoint (such as an IP Softphone or IP Agent) used for
the same extension. This will decrease the price of these deployments. IP
Softphone and IP Agent client licenses will still need to be purchased.
•
Since SIP license is now a component of the CM Universal license, customers can
deploy Avaya SIP solution without having to pay separately for the SIP license.
Other changes in Trunk license include:
•
TDM trunk port licenses are not chargeable starting with Communication Manager
2.0. Maximum TDM trunk port is activated on all Communication Manager 3.x and
later servers.
•
IP trunk ports are not charged separately either - 10 IP trunk ports are included in
Communication Manager and maximum IP trunks included with Communication
Manager Enterprise.
Licenses are not charged on hardware endpoints. For example, a customer may have 1000
wired DCP ports with 1000 Digital stations connected to them on a single switch. 500 are
being used in the production site, and the other 500 digital stations are used in a disaster
recovery site. The customer only needs 500 stations at any given time. Avaya would only
charge user licenses for 500 extensions. The same principal also applies for IP telephone
examples.
Licenses for internal switch “soft” extensions such as announcements and VDNs are not
chargeable. These items are not administered from the Station form.
Avaya Aura™ Communication Manager 5.2 Product Definition
Page 17 of 85 Avaya Inc. – Proprietary & Confidential. Oct 24, 2011
The information contained in this document can not be distributed
or reproduced in whole or in part without express written consent of Avaya Inc.
2.6.
Supported Hardware
Communication Manager 5.2 operates on the following hardware platforms:
•
S8300 B/C Server with G250, G350, G430 (S8300C as ICC, S8300B as LSP), G450 or
G700 Media Gateways.
•
The S8400 Server is a Linux based simplex server on a TN form factor that was
introduced in Avaya Communication Manager 3.1. For new sales, the port network will
be comprised of the Avaya G650 Media Gateway only. With migrations from DEFINITY
Server CSI with CMC Media Gateway and S8100 Server with CMC or G600 Media
Gateways, the S8400 provides a pathway from the traditional DEFINITY products to the
new Linux based product with the ability for the customer to reuse the existing chassis
and the ability to expand to (5) H.248 Gateways (G250, G350, G430, G450, G700) and
80 Avaya G150 Media Gateways.
•
S8500 B/C and S8510 Servers - Supports G650, G700, G450, G430, G350, G250 and
G150 Gateways in new sales. Supports G600, CMC1, SCC1 and MCC1 Media Gateways
in migrations
,
including a mixture of directly-connected and IP-connected port networks.
•
S8710, S8720 and S8730 Servers with G650, SCC1, MCC1 Media Gateways in a CSS-
connected port network environment with G150, G250, G350, G430, G450 and G700
Gateways
•
S8710, S8720 and S8730 Servers with G650 and G600 Media Gateways in an IP
connected port network environment with G150, G250, G350, G430, G450 and G700
Media Gateways.
•
Note that Communication Manager 3.x was the last supported release for the
DEFINITY Server CSI. This platform does not work with Communication
Manager Release 4.0 or later.
2.7.
New System Licenses & Aftermarket Addition
Avaya continues to offer functionality in two system wide software editions (no hardware
included) in Communication Manager 5.2, suitable for customers with different needs and
requirements. These software editions are:
1.
Communication Manager Standard – provides full converged telephony features
including QSIG/DCS networking to interface with existing systems and to centralize
voice mail systems and standard survivability at remote locations.
2.
Communication Manager Enterprise – includes everything in Communication
Manager Standard plus multinational gateway support and high availability with
100% feature transparency at remote locations in survivable mode.
Please refer to
APPENDIX
M:
for a list of features that are standard and optional for each of
the software editions.
New and add-on licenses for Communication Manager 5.2 are based on the nine tiered
structure. Add-on licenses are licenses purchased after a Communication Manager based
system was ordered and/or after the corresponding RFA license was created.
2.7.1.
Standard User License
Communication Manager Standard includes a large number of features providing high value-
add for customers. The target market is small to medium-sized customers with standard
networking and limited survivability needs at various locations. This table provides a
Avaya Aura™ Communication Manager 5.2 Product Definition
Page 18 of 85 Avaya Inc. – Proprietary & Confidential. Oct 24, 2011
The information contained in this document can not be distributed
or reproduced in whole or in part without express written consent of Avaya Inc.
summary of the offer:
Servers supported
Features Not Included
Optional Applications
•
S8300B/C
•
S8400
•
S8510
•
S8500B/C
•
S8710
•
S8720
•
S8730
NOTE:
Communication
Manager 5.2
requires DAL2 board
on the S8710,
S8720 and S8730
Servers.
•
Multinational Gateway
Functionality
•
ESS and LSP Surviva-
bility available only a
la carte
•
Expanded Meet me Conference
•
Call Center Agent Packages
•
ScanSoft SpeechAttendant
•
Unified Communications
•
Messaging Single Site
•
Messaging Enterprise Edition Multi-
Site
•
Integrated Management Advanced
Converged Management offer
•
Computer Telephony Integration
(CTI)
•
Enterprise Survivability Server
(ESS)
•
Branch Office High Survivability (for
Local Survivable Processor)
NOTE: Standard Local Survivability on
the G250, G350 (require hardware
suffix C and above) Media Gateway is
included with the Standard
Communication Manager software
edition
*
NOTE: If a customer has purchased any number of R4 IP Softphone licenses, they can trial 5 R5 IP
Softphones. If they then purchase 5 R5 IP Softphone licenses, Communication Manager allows 5 R5 IP
Softphones to register (not 10). The 5 trial licenses are thereafter inactive for R5. When R6 IP
Softphone is released, they can trial 5 R6 IP Softphones until they purchase R6 IP Softphone licenses.
These 5 trial licenses cannot be moved in a migrations or upgrades. New installations of
Communication Manager contain 5 of their own trial IP Softphone licenses and no more. The 5 trial IP
Softphone licenses cannot be moved between systems.
The following material codes are used for new licenses for Communication Manager
Standard 5.2 systems.
Relevant material codes for new licenses
SAP CODE DESCRIPTION
MPG
GPL
Avaya Aura Communication Manager Standard 5.2 for New
207955
CM R5 1-5 NEW LIC
DU
$320
207956
CM R5 6-10 NEW LIC
DU
$295
207957
CM R5 11-25 NEW LIC
DU
$270
207958
CM R5 26-50 NEW LIC
DU
$245
207959
CM R5 51-100 NEW LIC
DU
$220
207960
CM R5 101-250 NEW LIC
DU
$200
207961
CM R5 251-500 NEW LIC
DU
$195
Avaya Aura™ Communication Manager 5.2 Product Definition
Page 19 of 85 Avaya Inc. – Proprietary & Confidential. Oct 24, 2011
The information contained in this document can not be distributed
or reproduced in whole or in part without express written consent of Avaya Inc.
207962
CM R5 501-1000 NEW LIC
DU
$190
207963
CM R5 1001+ NEW LIC
DU
$185
The following material codes are used for add-on licenses for Communication Manager
Standard 5.2 systems.
Relevant material codes for add-on licenses
SAP
CODE
DESCRIPTION
MPG
GPL
Avaya Aura
Communication Manager Standard 5.2 for Add on
208071
CM R5 1-5 ADD LIC
DU
$320
208072
CM R5 6-10 ADD LIC
DU
$295
208073
CM R5 11-25 ADD LIC
DU
$270
208074
CM R5 26-50 ADD LIC
DU
$245
208075
CM R5 51-100 ADD LIC
DU
$220
208076
CM R5 101-250 ADD LIC
DU
$200
208077
CM R5 251-500 ADD LIC
DU
$195
208078
CM R5 501-1000 ADD LIC
DU
$190
208079
CM R5 1001+ ADD LIC
DU
$185
NOTE: All prices are quoted in US Dollars and the price per CM Standard 5.2 user is
determined by indexing into the tier bracket of the table above that covers the quantity
being purchased.
2.7.2.
Enterprise User License
Avaya Communication Manager Enterprise 5.2 is targeted for multi-site customers
whose locations can be geographically dispersed and require 100% features transparency in
survivable mode.
Servers supported
Features Not Included
Optional Applications
Avaya Aura™ Communication Manager 5.2 Product Definition
Page 20 of 85 Avaya Inc. – Proprietary & Confidential. Oct 24, 2011
The information contained in this document can not be distributed
or reproduced in whole or in part without express written consent of Avaya Inc.
•
S8300B/C
•
S8400
•
S8500B/C
•
S8510
•
S8710
•
S8720
•
S8730
NOTE:
Communication
Manager 5.2
requires DAL2 board
on the S8710,
S8720 and S8730
Servers.
N/A
•
Expanded Meet me Conference
•
Call Center Agent Packages
•
ScanSoft SpeechAttendant
•
Unified Communications
•
Messaging Single Site
•
Messaging Enterprise Edition Multi-
Site
•
Integrated Management Advanced
Converged Management offer
•
Computer Telephony Integration
(CTI)
The following material codes are used for new licenses for Communication Manager
Enterprise 5.2 systems.
Relevant material codes for new licenses
SAP
CODE
DESCRIPTION
MPG
GPL
Avaya Aura
Communication Manager Enterprise 5.2 for New
207964
CMEE R5 1-5 NEW LIC
DU
$420
207965
CMEE R5 6-10 NEW LIC
DU
$395
207966
CMEE R5 11-25 NEW LIC
DU
$370
207967
CMEE R5 26-50 NEW LIC
DU
$345
207968
CMEE R5 51-100 NEW LIC
DU
$320
207969
CMEE R5 101-250 NEW LIC
DU
$300
207970
CMEE R5 251-500 NEW LIC
DU
$295
207971
CMEE R5 501-1000 NEW LIC
DU
$290
207972
CMEE R5 1001+ NEW LIC
DU
$285
The following material codes are used for add-on licenses for Communication Manager
Enterprise 5.2 systems.
Relevant material codes for add-on licenses
SAP
CODE
DESCRIPTION
MPG
GPL
Avaya Aura
Communication Manager Enterprise 5.2 for Add on
208080
CMEE R5 1-5 ADD LIC
DU
$420
208081
CMEE R5 6-10 ADD LIC
DU
$395
208082
CMEE R5 11-25 ADD LIC
DU
$370
208083
CMEE R5 26-50 ADD LIC
DU
$345
Avaya Aura™ Communication Manager 5.2 Product Definition
Page 21 of 85 Avaya Inc. – Proprietary & Confidential. Oct 24, 2011
The information contained in this document can not be distributed
or reproduced in whole or in part without express written consent of Avaya Inc.
208084
CMEE R5 51-100 ADD LIC
DU
$320
208085
CMEE R5 101-250 ADD LIC
DU
$300
208086
CMEE R5 251-500 ADD LIC
DU
$295
208087
CMEE R5 501-1000 ADD LIC
DU
$290
208088
CMEE R5 1001+ ADD LIC
DU
$285
NOTE: All prices are quoted in US Dollars and the price per CM Enterprise 5.2 user is
determined by indexing into the tier bracket of the table above that covers the quantity
being purchased.
Software Entitlements
Previous CM 5 Software Entitlement Offers have ended.
Platform Identification Codes
Even though Avaya will not be charging for base server licenses on Communication Manager
5.2, the platform material code is needed for a new system, upgrade and migration to
generate the appropriate RFA license for a given platform type.
Relevant Material Codes
SAP CODE DESCRIPTION
MPG
GPL
New system
207920
CM5 S87XX SFTW LIC
DU
$0
207921
CM5 S8500 SFTW LIC
DU
$0
207938
CM5 S8400 SFTW LIC
DU
$0
207922
CM5 S8300 W/G700 SFTW LIC
DU
$0
207926
CM5 S8300 W/G350 SFTW LIC
DU
$0
207930
CM5 S8300 W/G250 SFTW LIC
DU
$0
226035
CM5 S8300 W/G430 SFTW LIC
DU
$0
207650
CM5 S8300 W/G450 SFTW LIC
DU
$0
Upgrades
207925
CM4&PRIOR LSP TO CM5 LSP/G700 UPGSFTWLIC
DU
$0
207929
CM4&PRIOR LSP TO CM5 LSP/G350 UPGSFTWLIC
DU
$0
207933
CM4&PRIOR LSP TO CM5 LSP/G250 UPG SFTW LIC
DU
$0
208025
CM4&PRIOR LSP TO CM5 LSP/S8500 UPG SW LIC
DU
$0
207941
CM5 S8400 UPG SFTW LIC
DU
$0
207944
CM5 S87XX UPG SFTW LIC
DU
$0
207947
CM5 S8500 UPG SFTW LIC
DU
$0
207948
CM5 S8300 W/G700 UPG SFTW LIC
DU
$0
Avaya Aura™ Communication Manager 5.2 Product Definition
Page 22 of 85 Avaya Inc. – Proprietary & Confidential. Oct 24, 2011
The information contained in this document can not be distributed
or reproduced in whole or in part without express written consent of Avaya Inc.
207949
CM5 S8300 W/G350 UPG SFTW LIC
DU
$0
207950
CM5 S8300 W/G250 UPG SFTW LIC
DU
$0
207953
CM4&PRIOR ESS TO CM5 ESS/S8500 UPG SFTW LIC
DU
$0
207954
CM4&PRIOR ESS TO CM5 ESS/S87XX UPG SFTW LIC
DU
$0
Migrations
207939
R9&PRIOR TO CM5 S8400 MIG SFTW LIC
DU
$0
207940
R10+ TO CM5 S8400 MIG SFTW LIC
DU
$0
207942
R9&PRIOR TO CM5 S87XX MIG SFTW LIC
DU
$0
207943
R10+ TO CM5 S87XX MIG SFTW LIC
DU
$0
208023
CM5 S8300 W/G700 MIG SFTW LIC
DU
$0
217980
CM5 S8300 W/G450 MIG SFTW LIC
DU
$0
226070
CM5 S8300 W/G430 MIG SFTW LIC
DU
$0
208024
CM5 S8300 W/G350 MIG SFTW LIC
DU
$0
207945
R9&PRIOR TO CM5 S8500 MIG SFTW LIC
DU
$0
207946
R10+ TO CM5 S8500 MIG SFTW LIC
DU
$0
211384
CM5 S8300 W/G350 LSP MIG SFTW LIC
DU
$0
211385
CM5 S8300 W/G700 LSP MIG SFTW LIC
DU
$0
226038
CM5 S8300 W/G430 LSP MIG SFTW LIC
DU
$0
211386
CM5 S8300 W/G450 LSP MIG SFTW LIC
DU
$0
2.8.
Software Bundles for the Mid Market Offers
Eight new Communication Manager Bundles were offered for mid-market solutions with the
launch of Communication Manager 5.0. These software bundles are priced very
competitively and are only available on the S8300 and S8400 platforms for initial front
market purchase. The bundles also include IA770 software license at no additional charge.
Note that these bundles are available to the front market only.
For new S8300 or S8400 system purchase, the following Communication Manager Standard
software bundles are available.
Relevant Material Codes
SAP
CODE
DESCRIPTION
MPG US Market*
Avaya Aura
Communication Manager Standard 5.2 Software Bundles
208009
50 USER R5 CM BUNDLE - S8300/S8400 SRVRS
DU
$5,000
208010
100 USER R5 CM BUNDLE - S8300/S8400 SRVRS
DU
$10,000
208011
150 USER R5 CM BUNDLE - S8300/S8400 SRVRS
DU
$15,000
208012
200 USER R5 CM BUNDLE - S8300/S8400 SRVRS
DU
$20,000
Avaya Aura™ Communication Manager 5.2 Product Definition
Page 23 of 85 Avaya Inc. – Proprietary & Confidential. Oct 24, 2011
The information contained in this document can not be distributed
or reproduced in whole or in part without express written consent of Avaya Inc.
For new S8300 or S8400 system purchase, the following CM Enterprise software bundles
are available.
Relevant Material Codes
SAP
CODE
DESCRIPTION
MPG US Market*
Avaya Aura
Communication Manager Enterprise 5.2 software Bundles
208013
50 USER R5 CMEE BUNDLE - S8300/S8400 SRVRS
DU
$8,000
208014
100 USER R5 CMEE BUNDLE - S8300/S8400 SRVRS
DU
$16,000
208015
150 USER R5 CMEE BUNDLE - S8300/S8400 SRVRS
DU
$24,000
208016
200 USER R5 CMEE BUNDLE - S8300/S8400 SRVRS
DU
$32,000
*Bundle Pricing shown above is for the US market only.
NOTE: Only one bundle can appear on a new system purchase order and these bundles
cannot be used for aftermarket addition and upgrades.
2.9.
Analog License Offer
Avaya launched a new licensing offer targeting specific verticals that often have a high
percentage of analog ports. These verticals include hospitality, healthcare, state and local
government, education, and manufacturing. With this offer, customers will receive a lower
price for the analog station licenses. This offer was made available August 4, 2008.
Requirements
•
This is a Communication Manager 5.0 and later offer
•
Analog station licenses are to be used for analog stations only (analog desksets, fax
machines, etc).
•
If at a later date, the station is to be used as a digital or IP station, the Analog
station license must be uplifted to either a CM standard or CM enterprise license.
•
A minimum of one (1) CM R5 Universal license must be purchased for each system
•
It is not recommended that customers upgrade their current pre-CM R5 Universal
licenses via the CM R5 analog upgrade codes. However, if necessary, upgrades to
CM R5 may use the CM R5 analog upgrade codes with product management
approval. If at a later date, the customer wants to install an IP or Digital endpoint,
the customer will be required to pay to uplift the licenses to a universal license. If
the customer plans to move to an IP or Digital station at a future date, it is not
recommended that they upgrade to the analog offer.
•
In EMEA, please contact the regional product manager for additional details.
Pricing and Material Codes
SAP Code
Description
MPG
GPL
New Analog License
223980
CM R5 1-5 ANALOG NEW LIC
DU
$40
Avaya Aura™ Communication Manager 5.2 Product Definition
Page 24 of 85 Avaya Inc. – Proprietary & Confidential. Oct 24, 2011
The information contained in this document can not be distributed
or reproduced in whole or in part without express written consent of Avaya Inc.
223981
CM R5 6-10 ANALOG NEW LIC
DU
$40
223982
CM R5 11-25 ANALOG NEW LIC
DU
$40
223983
CM R5 26-50 ANALOG NEW LIC
DU
$40
223984
CM R5 51-100 ANALOG NEW LIC
DU
$40
223985
CM R5 101-250 ANALOG NEW LIC
DU
$40
217957
CM R5 251-500 ANALOG NEW LIC
DU
$40
223310
CM R5 501-1000 ANALOG NEW LIC
DU
$40
223311
CM R5 1001+ ANALOG NEW LIC
DU
$40
Upgrade Analog License
217958
CM R5 ANALOG SNGL UPG LIC
DU
$6
217959
CM R5 ANALOG SNGL MOVE LIC
DU
$6
217960
CM R5 ANALOG MULTI UPG LIC
DU
$8
217961
CM R5 ANALOG MULTI MOVE LIC
DU
$8
Uplift from Analog to Universal CM Standard License
217962
CM5 ANLG TO UNIV CM UPLIFT 1-5 SW LIC
DU
$280
217963
CM5 ANLG TO UNIV CM UPLIFT 6-10 SW LIC
DU
$255
217964
CM5 ANLG TO UNIV CM UPLIFT 11-25 SW LIC
DU
$230
217965
CM5 ANLG TO UNIV CM UPLIFT 26-50 SW LIC
DU
$205
217966
CM5 ANLG TO UNIV CM UPLIFT 51-100 SW LIC
DU
$180
217967
CM5 ANLG TO UNIV CM UPLFT 101-250 SW LIC
DU
$160
217968
CM5 ANLG TO UNIV CM UPLFT 251-500 SW LIC
DU
$155
217969
CM5 ANLG TO UNIV CM UPLFT 501-1000 SWLIC
DU
$150
217970
CM5 ANLG TO UNIV CM UPLIFT 1001+ SW LIC
DU
$125
Uplift from Analog to Universal CM Enterprise License
217971
CM5 ANLG TO UNIV CMEE UPLIFT 1-5 SW LIC
DU
$380
217972
CM5 ANLG TO UNIV CMEE UPLIFT 6-10 SW LIC
DU
$355
217973
CM5 ANLG TO UNIV CMEE UPLFT 11-25 SW LIC
DU
$330
217974
CM5 ANLG TO UNIV CMEE UPLFT 26-50 SW LIC
DU
$305
217975
CM5 ANLG TO UNIV CMEE UPLFT 51-100 SWLIC
DU
$280
217976
CM5 ANLG TO UNIV CMEE UPLFT 101-250SWLIC
DU
$260
217977
CM5 ANLG TO UNIV CMEE UPLFT 251-500SWLIC
DU
$255
217978
CM5 ANLG TO UNIV CMEE UPLFT501-1000SWLIC
DU
$250
217979
CM5 ANLG TO UNIV CMEE UPLFT 1001+ SW LIC
DU
$225
Avaya Solution Designer
The Avaya Solution Designer (ASD) has been updated to include the analog offer in the
Communication Manager New configurator.
Avaya does not recommend upgrading from a pre-CM R5 Universal CM Standard or CM
Enterprise license to the CM R5 analog license. Therefore this configuration is not supported
in the Upgrades/Add configurator. If this is required, please contact Product Management.
Software Support
New Software Support material codes for the analog offer have been created. Below are
the codes when purchasing a new system or upgrading via the CM R5 analog upgrade
codes.
Avaya Aura™ Communication Manager 5.2 Product Definition
Page 25 of 85 Avaya Inc. – Proprietary & Confidential. Oct 24, 2011
The information contained in this document can not be distributed
or reproduced in whole or in part without express written consent of Avaya Inc.
SAP Code
Description
MPG
210510
SS CM5.X Analog 1-5 PP
DU
210513
SS CM5.X Analog 6-10 PP
DU
210516
SS CM5.X Analog 11-25 PP
DU
210519
SS CM5.X Analog 26-50 PP
DU
210522
SS CM5.X Analog 51-100 PP
DU
210525
SS CM5.X Analog 101-250 PP
DU
210528
SS CM5.X Analog 251-500 PP
DU
210531
SS CM5.X Analog 501-1000 PP
DU
210534
SS CM5.X Analog 1001+ PP
DU
210511
SSU CM5.X Analog 1-5 AN
DU
210514
SSU CM5.X Analog 6-10 AN
DU
210517
SSU CM5.X Analog 11-25 AN
DU
210520
SSU CM5.X Analog 26-50 AN
DU
210523
SSU CM5.X Analog 51-100 AN
DU
210526
SSU CM5.X Analog 101-250 AN
DU
210529
SSU CM5.X Analog 251-500 AN
DU
210532
SSU CM5.X Analog 501-1000 AN
DU
210535
SSU CM5.X Analog 1000 + AN
DU
210512
SSU CM5.X Analog 1-5 PP
DU
210515
SSU CM5.X Analog 6-10 PP
DU
210518
SSU CM5.X Analog 11-25 PP
DU
210521
SSU CM5.X Analog 26-50 PP
DU
210524
SSU CM5.X Analog 51-100 PP
DU
210527
SSU CM5.X Analog 101-250 PP
DU
210530
SSU CM5.X Analog 251-500 PP
DU
210533
SSU CM5.X Analog 501-1000 PP
DU
210536
SSU CM5.X Analog 1001 + PP
DU
Below are the Software Support material codes when uplifting an analog license to a CM
Standard or CM Enterprise License.
SAP Code
Description
MPG
Uplift from Analog to Universal CM Standard License: SS 1 Year Pre-Payment
203998
SS CM R5.X LIC 1-5 PP
DU
204001
SS CM R5.X LIC 6-10 PP
DU
204004
SS CM R5.X LIC 11-25 PP
DU
204007
SS CM R5.X LIC 26-50 PP
DU
204010
SS CM R5.X LIC 51-100 PP
DU
204013
SS CM R5.X LIC 101-250 PP
DU
204016
SS CM R5.X LIC 251-500 PP
DU
204019
SS CM R5.X LIC 501-1000 PP
DU
204022
SS CM R5.X LIC 1001+ PP
DU
Uplift from Analog to Universal CM Standard License: SSU 3 Year Annual
203999
SSU CM R5.X LIC 1-5 AN
DU
204002
SSU CM R5.X LIC 6-10 AN
DU
Avaya Aura™ Communication Manager 5.2 Product Definition
Page 26 of 85 Avaya Inc. – Proprietary & Confidential. Oct 24, 2011
The information contained in this document can not be distributed
or reproduced in whole or in part without express written consent of Avaya Inc.
204005
SSU CM R5.X LIC 11-25 AN
DU
204008
SSU CM R5.X LIC 26-50 AN
DU
204011
SSU CM R5.X LIC 51-100 AN
DU
204014
SSU CM R5.X LIC 101-250 AN
DU
204017
SSU CM R5.X LIC 251-500 AN
DU
204020
SSU CM R5.X LIC 501-1000 AN
DU
204023
SSU CM R5.X LIC 1001+ AN
DU
Uplift from Analog to Universal CM Standard License: SSU 3 Year Pre-
Payment
204000
SSU CM R5.X LIC 1-5 PP
DU
204003
SSU CM R5.X LIC 6-10 PP
DU
204006
SSU CM R5.X LIC 11-25 PP
DU
204009
SSU CM R5.X LIC 26-50 PP
DU
204012
SSU CM R5.X LIC 51-100 PP
DU
204015
SSU CM R5.X LIC 101-250 PP
DU
204018
SSU CM R5.X LIC 251-500 PP
DU
204021
SSU CM R5.X LIC 501-1000 PP
DU
204024
SSU CM R5.X LIC 1001+ PP
DU
Uplift from Analog to Universal CM Enterprise License: SS 1 Year Pre-
Payment
204037
SS CMEE R5.X LIC 1-5 PP
DU
204040
SS CMEE R5.X LIC 6-10 PP
DU
204043
SS CMEE R5.X LIC 11-25 PP
DU
204046
SS CMEE R5.X LIC 26-50 PP
DU
204049
SS CMEE R5.X LIC 51-100 PP
DU
204052
SS CMEE R5.X LIC 101-250 PP
DU
204055
SS CMEE R5.X LIC 251-500 PP
DU
204058
SS CMEE R5.X LIC 501-1000 PP
DU
204061
SS CMEE R5.X LIC 1001+ PP
DU
Uplift from Analog to Universal CM Enterprise License: SSU 3 Year Annual
204038
SSU CMEE R5.X LIC 1-5 AN
DU
204041
SSU CMEE R5.X LIC 6-10 AN
DU
204044
SSU CMEE R5.X LIC 11-25 AN
DU
204047
SSU CMEE R5.X LIC 26-50 AN
DU
204050
SSU CMEE R5.X LIC 51-100 AN
DU
204053
SSU CMEE R5.X LIC 101-250 AN
DU
204056
SSU CMEE R5.X LIC 251-500 AN
DU
204059
SSU CMEE R5.X LIC 501-1000 AN
DU
204062
SSU CMEE R5.X LIC 1001+ AN
DU
Uplift from Analog to Universal CM Enterprise License: SSU 3 Year Pre-
Payment
204039
SSU CMEE R5.X LIC 1-5 PP
DU
204042
SSU CMEE R5.X LIC 6-10 PP
DU
204045
SSU CMEE R5.X LIC 11-25 PP
DU
204048
SSU CMEE R5.X LIC 26-50 PP
DU
204051
SSU CMEE R5.X LIC 51-100 PP
DU
204054
SSU CMEE R5.X LIC 101-250 PP
DU
Avaya Aura™ Communication Manager 5.2 Product Definition
Page 27 of 85 Avaya Inc. – Proprietary & Confidential. Oct 24, 2011
The information contained in this document can not be distributed
or reproduced in whole or in part without express written consent of Avaya Inc.
204057
SSU CMEE R5.X LIC 251-500 PP
DU
204060
SSU CMEE R5.X LIC 501-1000 PP
DU
204063
SSU CMEE R5.X LIC 1001+ PP
DU
2.10.
Avaya one-X® - UC All Inclusive
Unified Communication Editions are powerful set of solutions created to meet the varying
communication needs of users within the enterprise. Unified Communication (UC) Editions
are simple logical bundles of software and licenses. The Editions will reduce purchasing
complexity and risk from a customer perspective and reduce sales complexity for Avaya
channels.
The pricing for the Editions will create a more competitive value for the Avaya solutions in
the marketplace. The Editions will offer a significant savings over buying the products in
the solution individually. The discounts vary by Edition. Customers buy solutions. It is
important the complete Edition capabilities and benefits be proposed to customers.
Descriptions of UC Standard Applications
Application Enablement Services R4.2 for Unified Desktop
Avaya Application Enablement Services 4.2 provides a server-based software solution that
enables Microsoft® Office Communicator to leverage the rich telephony capabilities of
Avaya Communication Manager IP Telephony Software. After integrating the 4.2 platform in
the customer's enterprise network, end users can access the rich and robust set of "click to
communicate" features provided by Avaya with seamless integration in their Microsoft
desktop environments.
Extension to Cellular R8.0 (single mode)
The powerful Extension to Cellular feature of Avaya Communication Manager can connect
callers to employees wherever they are with just one call. Avaya Extension to Cellular
delivers one-number access by enabling calls bound for an employee’s business number to
ring simultaneously on both their office phone and up to four mobile (or wire-line) phones.
While on a call, users can access advanced features such as transfer and conference.
Extension to Cellular also offers significant cost savings on international calls as well as cost
tracking information.
Avaya one-X® Portal R1.1
Avaya one-X™ Portal is a web-based software solution that provides users with control of
telephony, conferencing, messaging, mobility administration, and access to corporate and
personal contact information. one-X™Portal consolidates access to all the critical voice
applications that a user needs in a simple consistent interface. The solution complements
the use of the desk phone while in the office, supports remote workers from any location,
and is an ideal component of a business continuity strategy. It can be used by any
employee from any internet connection if they cannot get to an office location in the event
of a business interruption.
Avaya one-X® Mobile R1.1
Avaya Aura™ Communication Manager 5.2 Product Definition
Page 28 of 85 Avaya Inc. – Proprietary & Confidential. Oct 24, 2011
The information contained in this document can not be distributed
or reproduced in whole or in part without express written consent of Avaya Inc.
Avaya one-X™ Mobile builds on the functionality of Extension to Cellular by providing a
family of mobile clients designed to further enhance the productivity of enterprise mobile
workers. The family of Avaya one-X™ Mobile clients provides an intuitive graphical user
interface to provide quick access to office phone functionality. The clients support all major
mobile operating systems (RIM, Palm, Symbian, Windows Mobile and J2ME) and devices
ranging from high end smart phones to lower end feature phones, providing support for
most enterprise environments, independent of the mobile devices deployed or wireless
networks used. The Avaya one-X™ Mobile family consists of the following clients:
Avaya one-X™Mobile for Java
Avaya one-X™Mobile for Palm*
Avaya one-X™Mobile for RIM*
Avaya one-X™Mobile for Symbian*
Avaya one-X™Mobile for Windows Mobile
Avaya one-X® Communicator R1.0
Avaya one-X® Communicator is the next generation Unified Communications softphone that
provides enterprise users with simpler, more intuitive access to all their everyday
communications tools. With Avaya one-X® Communicator, users can better manage
communications tasks, making them more productive, responsive, and collaborative
regardless of where they are working on any given day. The client combines softphone,
intelligent presence, voice/video calling, visual voicemail, visual voice/video conferencing,
as well as access to corporate directories and call logs improve workforce productivity
across your enterprise. Organizations can deploy one-X® Communicator either as a
standalone client or as an integrated part of leading desktop productivity tools like
Microsoft® Office Communicator and Citrix Presentation Server.
VPNremote for 4600 Series Telephones
VPNremote for 4600 Series is a software VPN (virtual private network) client - built directly
into the Avaya 4600 Series IP telephone itself. This enhancement allows the Avaya IP
Telephone to be plugged in and used seamlessly with any broadband internet connection.
The end user experiences the same IP telephone features, as if they were using the phone
in the office, enhancing the teleworker's experience.
The following license material codes are used for new and aftermarket addition of the UC
Standard Edition (UCE) licenses to Communication Manager Enterprise 5.x systems. Order a
quantity of “NEW” licenses equal to the number of CM Enterprise station licenses purchased
to ensure the customer has the full entitlement for CM Enterprise systems. If adding
additional CM Enterprise stations at a later date, include an equal quantity of UC Standard
Edition “ADD” licenses.
SAP
CODE
DESCRIPTION
MPG
GPL
218748
UCE R1.X STD/W CMEE R5+ NEW SEAT 1
DU
$0
218749
UCE R1.X STD/W CMEE R5+ ADD SEAT 1
DU
$0
The following license material codes are used for new or aftermarket addition of the UC
Standard Edition (UCE) licenses to Communication Manager Standard 5.x systems. Order a
quantity less than or equal to the number of CM stations licenses purchased either as a
“NEW” purchase or as a later “ADD”.
Avaya Aura™ Communication Manager 5.2 Product Definition
Page 29 of 85 Avaya Inc. – Proprietary & Confidential. Oct 24, 2011
The information contained in this document can not be distributed
or reproduced in whole or in part without express written consent of Avaya Inc.
SAP
CODE
DESCRIPTION
MPG
GPL
UC Standard Edition when sold with Communication Manager Standard 5.x
(New)
218730
UCE R1.X STD/W CM5+ NEW SEAT 1-5
DU
$50
218731
UCE R1.X STD/W CM5+ NEW SEAT 6-10
DU
$50
218732
UCE R1.X STD/W CM5+ NEW SEAT 11-25
DU
$50
218733
UCE R1.X STD/W CM5+ NEW SEAT 26-50
DU
$50
218734
UCE R1.X STD/W CM5+ NEW SEAT 51-100
DU
$50
218735
UCE R1.X STD/W CM5+ NEW SEAT 101-250
DU
$50
218736
UCE R1.X STD/W CM5+ NEW SEAT 251-500
DU
$50
218737
UCE R1.X STD/W CM5+ NEW ST 501-1000
DU
$50
218738
UCE R1.X STD/W CM5+ NEW SEAT 1001+
DU
$50
UC Standard Edition when sold with Communication Manager Standard 5.x
(Add)
218739
UCE R1.X STD/W CM5+ ADD SEAT 1-5
DU
$50
218740
UCE R1.X STD/W CM5+ ADD SEAT 6-10
DU
$50
218741
UCE R1.X STD/W CM5+ ADD SEAT 11-25
DU
$50
218742
UCE R1.X STD/W CM5+ ADD SEAT 26-50
DU
$50
218743
UCE R1.X STD/W CM5+ ADD SEAT 51-100
DU
$50
218744
UCE R1.X STD/W CM5+ ADD SEAT 101-250
DU
$50
218745
UCE R1.X STD/W CM5+ ADD SEAT 251-500
DU
$50
218746
UCE R1.X STD/W CM5+ ADD ST 501-1000
DU
$50
218747
UCE R1.X STD/W CM5+ ADD SEAT 1001+
DU
$50
Software Support Material Codes for UC Standard Edition
New Software Support material codes for the UC Standard Edition have been created.
Below are the codes when adding the UC Standard Edition to a new Communication
Manager Standard 5.x system or adding to an existing system.
Note that there are no Software Support-only codes: Upgrade coverage is included for these
UC bundles even if the customer does not have upgrade coverage on CM. This can be
positioned as an added benefit to the customer.
Also note that for CM Enterprise Release 5, there are no extra Software maintenance codes
since this coverage is included in the existing CM Enterprise pricing.
SAP
CODE
DESCRIPTION
MPG
GPL
UC Standard Edition SS+U when sold with Communication Manager Standard
5.x (3 Year Annual)
210945
SSU UCE R1.X STD CM5+ 1-5 AN
IE
$0.88
210947
SSU UCE R1.X STD CM5+ 6-10 AN
IE
$0.88
210949
SSU UCE R1.X STD CM5+ 11-25 AN
IE
$0.88
210951
SSU UCE R1.X STD CM5+ 26-50 AN
IE
$0.88
210953
SSU UCE R1.X STD CM5+ 51-100 AN
IE
$0.88
210955
SSU UCE R1.X STD CM5+ 101-250AN
IE
$0.88
210957
SSU UCE R1.X STD CM5+ 251-500 AN
IE
$0.88
Avaya Aura™ Communication Manager 5.2 Product Definition
Page 30 of 85 Avaya Inc. – Proprietary & Confidential. Oct 24, 2011
The information contained in this document can not be distributed
or reproduced in whole or in part without express written consent of Avaya Inc.
210959
SSU UCE R1.X STD CM5+ 501-1000 AN
IE
$0.88
210961
SSU UCE R1.X STD CM5+ 1000+ AN
IE
$0.88
UC Standard Edition SS+U when sold with Communication Manager Standard
5.x (3 Year Pre-Paid)
210946
SSU UCE R1.X STD CM5+ 1-5 PREPD
IE
$0.79
210948
SSU UCE R1.X STD CM5+ 6-10 PREPD
IE
$0.79
210950
SSU UCE R1.X STD CM5+ 11-25 PREPD
IE
$0.79
210952
SSU UCE R1.X STD CM5+ 26-50 PREPD
IE
$0.79
210954
SSU UCE R1.X STD CM5+ 51-100 PREPD
IE
$0.79
210956
SSU UCE R1.X STD CM5+ 101-250 PREPD
IE
$0.79
210958
SSU UCE R1.X STD CM5+ 251-500 PREPD
IE
$0.79
210960
SSU UCE R1.X STD CM5+ 501-1000 PREPD
IE
$0.79
210962
SSU UCE R1.X STD CM5+ 1000+ PREPD
IE
$0.79
Note: Avaya recommends that SS+U be the support offer for Communication Manager 5.2
or later to maintain interoperability with the UC Standard Edition Applications next software
release.
2.11.
Upgrades & Migrations to Communication Manager 5.2
Avaya shifted to the Per User Model with the launch of Communication Manager 3.0. The
Per User model which is based on N-1 and N-2 tier pricing is independent of the server
platform. There are no separate codes for migration; the Per User upgrade material codes
are used for both upgrade and migration.
Upgrade is calculated as a percentage of new. The percentage is determined from the
existing release of the system being upgraded to Communication Manager 5.2.
•
For a single release upgrade, it is 15% of new.
•
For a multi-releases upgrade, it is 20% of new.
For a limited time through November 2, 2009, a Special Introductory upgrade rate is
available to the Communication Manager customers who upgrade to Release 5.2 and
also purchase Software Support plus Upgrades. This special upgrade rate is calculated
as follows:
•
For a single release upgrade (from CM 4.0 to CM 5.2 only), it is 7% of new.
•
For a multi release upgrade (from CM 3.0 and prior to CM 5.2 only), it is 15% of
new.
NOTE:
•
When upgrading from Communication Manager 1.x (R11) and prior to
Communication Manager 5.2, before the introduction of Enterprise and Standard
license, customers have a choice to upgrade to either Standard or Enterprise
licenses.
•
With Communication Manager 2.x and later, if the licenses prior to upgrade are
Standard, then after upgrade, they will remain Standard unless those licenses were
Avaya Aura™ Communication Manager 5.2 Product Definition
Page 31 of 85 Avaya Inc. – Proprietary & Confidential. Oct 24, 2011
The information contained in this document can not be distributed
or reproduced in whole or in part without express written consent of Avaya Inc.
uplifted to Enterprise during upgrade. On the other hand, if the licenses prior to
upgrade are Enterprise then they will remain Enterprise after upgrade.
•
Note that downgrading from Communication Manager Enterprise to Communication
Manager Standard is not allowed. For example, a customer with Communication
Manager Enterprise licenses is not allowed to change to Communication Manager
Standard when they upgrade to Communication Manager 5.0.
NOTE: If customers have Standard prior to upgrade and wish to uplift their Standard
licenses to Enterprise, then they can order one of the codes below to uplift the Standard
licenses to Enterprise. The quantity on the order must match the number of Standard
licenses being upgraded. The code to be ordered depends on the release of Communication
Manager on the target system.
SAP CODE DESCRIPTION
MPG
GPL
208018
CM5 ENTERPRISE ED UPLIFT PER EXT SW LIC
DU
$115
196715
CM4 ENTERPRISE ED UPLIFT PER EXT SW LIC
DU
$115
The upgrade codes that follow are applicable to customers who upgrade to Communication
Manager 5.2 without purchasing a Software Support plus Upgrades contract (SS+U).
Relevant material codes
SAP CODE
DESCRIPTION
MPG
GPL
Single Release Upgrade for
Avaya Aura CM
Standard w/o SS+U purchase
207973
CM R5 1-5 SNGL UPG LIC
DU
$48
207974
CM R5 6-10 SNGL UPG LIC
DU
$44
207975
CM R5 11-25 SNGL UPG LIC
DU
$41
207976
CM R5 26-50 SNGL UPG LIC
DU
$37
207977
CM R5 51-100 SNGL UPG LIC
DU
$33
207978
CM R5 101-250 SNGL UPG LIC
DU
$30
207979
CM R5 251-500 SNGL UPG LIC
DU
$29
207980
CM R5 501-1000 SNGL UPG LIC
DU
$28
207981
CM R5 1001+ SNGL UPG LIC
DU
$27
Multi Release Upgrade for
Avaya Aura CM
Standard w/o SS+U purchase
207982
CM R5 1-5 MULTI UPG LIC
DU
$64
207983
CM R5 6-10 MULTI UPG LIC
DU
$59
207984
CM R5 11-25 MULTI UPG LIC
DU
$54
207985
CM R5 26-50 MULTI UPG LIC
DU
$49
207986
CM R5 51-100 MULTI UPG LIC
DU
$44
207987
CM R5 101-250 MULTI UPG LIC
DU
$40
207988
CM R5 251-500 MULTI UPG LIC
DU
$39
207989
CM R5 501-1000 MULTI UPG LIC
DU
$38
207990
CM R5 1001+ MULTI UPG LIC
DU
$37
Single Release Upgrade for
Avaya Aura CM
Enterprise w/o SS+U purchase
207991
CMEE R5 1-5 SNGL UPG LIC
DU
$63
207992
CMEE R5 6-10 SNGL UPG LIC
DU
$59
Avaya Aura™ Communication Manager 5.2 Product Definition
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The information contained in this document can not be distributed
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207993
CMEE R5 11-25 SNGL UPG LIC
DU
$56
207994
CMEE R5 26-50 SNGL UPG LIC
DU
$52
207995
CMEE R5 51-100 SNGL UPG LIC
DU
$48
207996
CMEE R5 101-250 SNGL UPG LIC
DU
$45
207997
CMEE R5 251-500 SNGL UPG LIC
DU
$44
207998
CMEE R5 501-1000 SNGL UPG LIC
DU
$43
207999
CMEE R5 1001+ SNGL UPG LIC
DU
$42
Multi Releases Upgrade for
Avaya Aura CM
Enterprise w/o SS+U purchase
208000
CMEE R5 1-5 MULTI UPG LIC
DU
$84
208001
CMEE R5 6-10 MULTI UPG LIC
DU
$79
208002
CMEE R5 11-25 MULTI UPG LIC
DU
$74
208003
CMEE R5 26-50 MULTI UPG LIC
DU
$69
208004
CMEE R5 51-100 MULTI UPG LIC
DU
$64
208005
CMEE R5 101-250 MULTI UPG LIC
DU
$60
208006
CMEE R5 251-500 MULTI UPG LIC
DU
$59
208007
CMEE R5 501-1000 MULTI UPG LIC
DU
$58
208008
CMEE R5 1001+ MULTI UPG LIC
DU
$57
The upgrade codes that follow are applicable to customers who upgrade to Communication
Manager 5.2 and also purchase a Software Support plus Upgrades contract.
Relevant Material Codes
SAP CODE
DESCRIPTION
MPG
GPL
Single Release Upgrade for
Avaya Aura CM
Standard w/ SS+U purchase
215431
CM R5 1-5 SNGL UPG LIC SSU
DU
$22
215432
CM R5 6-10 SNGL UPG LIC SSU
DU
$21
215433
CM R5 11-25 SNGL UPG LIC SSU
DU
$19
215434
CM R5 26-50 SNGL UPG LIC SSU
DU
$17
215435
CM R5 51-100 SNGL UPG LIC SSU
DU
$15
215436
CM R5 101-250 SNGL UPG LIC SSU
DU
$14
215437
CM R5 251-500 SNGL UPG LIC SSU
DU
$14
215438
CM R5 501-1000 SNGL UPG LIC SSU
DU
$13
215439
CM R5 1001+ SNGL UPG LIC SSU
DU
$12
Multi Releases Upgrade for
Avaya Aura CM
Standard w/ SS+U purchase
215510
CM R5 1-5 MULTI UPG LIC SSU
DU
$48
215511
CM R5 6-10 MULTI UPG LIC SSU
DU
$44
215512
CM R5 11-25 MULTI UPG LIC SSU
DU
$41
215513
CM R5 26-50 MULTI UPG LIC SSU
DU
$37
215514
CM R5 51-100 MULTI UPG LIC SSU
DU
$33
215515
CM R5 101-250 MULTI UPG LIC SSU
DU
$30
215516
CM R5 251-500 MULTI UPG LIC SSU
DU
$29
215517
CM R5 501-1000 MULTI UPG LIC SSU
DU
$28
215518
CM R5 1001+ MULTI UPG LIC SSU
DU
$27
Single Release Upgrade for
Avaya Aura CM
Enterprise w/ SS+U purchase
215519
CMEE R5 1-5 SNGL UPG LIC SSU
DU
$29
Avaya Aura™ Communication Manager 5.2 Product Definition
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The information contained in this document can not be distributed
or reproduced in whole or in part without express written consent of Avaya Inc.
215520
CMEE R5 6-10 SNGL UPG LIC SSU
DU
$28
215521
CMEE R5 11-25 SNGL UPG LIC SSU
DU
$26
215522
CMEE R5 26-50 SNGL UPG LIC SSU
DU
$24
215523
CMEE R5 51-100 SNGL UPG LIC SSU
DU
$22
215524
CMEE R5 101-250 SNGL UPG LIC SSU
DU
$21
215525
CMEE R5 251-500 SNGL UPG LIC SSU
DU
$21
215526
CMEE R5 501-1000 SNGL UPG LIC SSU
DU
$20
215527
CMEE R5 1001+ SNGL UPG LIC SSU
DU
$19
Multi Releases Upgrade for
Avaya Aura CM
Enterprise w/ SS+U purchase
215528
CMEE R5 1-5 MULTI UPG LIC SSU
DU
$63
215529
CMEE R5 6-10 MULTI UPG LIC SSU
DU
$59
215530
CMEE R5 11-25 MULTI UPG LIC SSU
DU
$56
215531
CMEE R5 26-50 MULTI UPG LIC SSU
DU
$52
215532
CMEE R5 51-100 MULTI UPG LIC SSU
DU
$48
215533
CMEE R5 101-250 MULTI UPG LIC SSU
DU
$45
215534
CMEE R5 251-500 MULTI UPG LIC SSU
DU
$44
215535
CMEE R5 501-1000 MULTI UPG LIC SSU
DU
$43
215536
CMEE R5 1001+ MULTI UPG LIC SSU
DU
$42
Similar to the new/add-on license model, the upgrade price per user is determined by
indexing into the tier bracket that covers the quantity being upgraded.
NOTE: Please see the
Product Availability section
for the material codes to upgrade to
Communication Manager 5.2.
Upgrade & Migration Guidelines
When customers wish to upgrade or migrate to Communication Manager 5.2, the following
guidelines apply:
•
All existing functionality will be carried forward and certain features will be added
according to the Communication Manager software edition when upgrading a system
to Communication Manager 5.2. When customers upgrade from pre R10 switches,
all features and port capacities will be brought forward using the Feature Extraction
Tool (FET) used in the RFA licensing process, or within the RFA records for R10 and
later releases.
•
Offer B (BCS) systems should be upgraded to the Standard Communication Manager
software edition. Customers can retain many of Offer B circuit packs, as most will
work with Communication Manager 5.2 software. Make sure that the Location field
in the RFA license is set to a value of “2” when provisioning the upgrade to ensure
that this works. NOTE: The FET Tool can be used on Offer B systems to capture the
existing features for creating a new RFA license.
Determine CM Software Licenses on the Server
The following guidelines are used to identify the Software Licenses (Standard or Enterprise)
on a Communication Manager based system.
•
If the current release is CM 2.x, CM3.x and CM 4.x then use the table that follows to
determine if the server has Enterprise licenses. If none of the features below exists
and is enabled on the server then it has Standard Licenses.
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Feature on Existing System (see customer-
options screen in the switch)
Enterprise?
DCS (Basic)
Yes
DCS Call Coverage?
Yes
DCS with Rerouting?
Yes
QSIG Basic Supplementary Services?
Yes
QSIG Centralized Attendant
Yes
QSIG Inter-working with DCS
Yes
QSIG Supplementary Services with Rerouting
Yes
QSIG Transfer into QSIG Voicemail
Yes
QSIG Value-Added
Yes
•
For Communication Manager 5.0 and later, look at the “Software Package” field on
page 1 of the “customer option” screen to determine whether the server has
Standard or Enterprise licenses. Note that this field is only available with
Communication Manager Release 5.0 and later.
o
Software Package = Enterprise Edition -> Enterprise License
o
Software Package = Standard -> Standard License
Determine Station Licenses Eligibility for Upgrade & Migration
Beginning with Communication Manager 2.0 Avaya sold licenses for stations, but not trunks.
Currently, the “Maximum Ports:” field on the Communication Manager customer-options
form is used for licensing “Ports”, which include both trunks and stations.
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Starting with Communication Manager Release 3.0, Avaya implements a new licensing
schema, known as station licensing. A new capacity feature on the customer-options form
(“Maximum Stations”) controls the total number of station licenses. The following new Type
2 feature in the Communication Manager RFA license file sets this new customer options
feature: VALUE_STA. It controls the total number of administered stations on the system.
With the introduction of the station licensing feature and the fact that trunks are no longer a
chargeable item, the existing Communication Manager feature for Maximum Ports
(VALUE_PORT) in the RFA license is no longer needed. However, customers have grown
accustomed to seeing Maximum Ports on the Communication Manager customer-options
form. Because of customer expectations, removing the Maximum Ports feature from
Communication Manager Administration screens would likely cause significant issues in the
field. As a result of this concern, the Maximum Ports feature will continue to be shown on
the customer-options form, even though its meaning has changed.
When the license is installed in the server, Communication Manager truncates the
VALUE_PORT setting to the maximum allowed for the given platform type. To help
customers understand the changed meaning of this feature, the feature has been re-titled
on the customer-options form to reflect the new meaning. To summarize the changes in
Communication Manager 3.0, the entries that control the total number of administrable
stations are as follows:
Release
Customer-options Form
RFA License
CM2.x and prior
Maximum Ports
VALUE_PORT
CM3.0 and later
Maximum Stations
VALUE_STA
To assist design and ordering teams, a Job Aid has been created to provide easy directions
on how to determine station and trunk count information when planning upgrades or
migrations to Communication
Manager 5.2. It is embedded here:
Job Aid for Station
Counts v5.pdf
2.12.
Moving, Merging and Converting Software Licenses
Merges are the consolidation of either software licenses and/or port hardware from one or
more main servers (the “Existing” servers) to another existing main server (the “Merging”
server). In this sense it is a many to one relationship. The customer value proposition is
cost savings through network consolidation – moving from multiple servers into one for the
purposes of centralized administration. Usually, this means that a customer is choosing to
decommission multiple PPN systems in favor of converting them into Port Networks off an
already existing server.
License moves occur when a customer needs to move end-users and agents licenses from
one main server to another but both servers will continue to be in-service. Moves help
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customers moving end-users between various sites as corporate expansions and
contractions take place.
Here is a summary of the license move & merge in Communication Manager 5.2:
1.
Customers will be charged with the Per User upgrade+move fee if they are moving
licenses from an older release to a current release.
2.
If they are moving licenses between two systems running on the latest release of
CM, there will not be a license move fee;
however other Avaya Services fees for
license activation and deactivation will still apply.
3.
If they are moving licenses between two systems with the same release but
noncurrent (e.g. moving licenses between two CM4.x systems or between two
between two R10 systems, etc.), there will be a license move fee of $50 per license.
4.
When moving licenses from multiple servers to a single server, the applicable License
Move codes (see
Appendix H
) must be applied to the individual “From” site.
Additional CM Enterprise uplift charges are applicable if licenses are moved from a server
running CM Standard to a target system running CM Enterprise. Other Avaya Services fees
for license activation and deactivation will also apply.
The full offer description, policy and order procedures are documented in
Appendix H
for
License Move and
Appendix G
for License Merge.
2.13.
Enterprise and Branch Survivability Software License
Enterprise Survivable Server (ESS)
For customers owning Communication Manager Standard 5.0, 5.1, or 5.2, one free ESS or
one free LSP will be part of the ownership entitlement. Communication Manager Enterprise
continues to provide up to 63 ESS or 250 LSP at no extra charge.
The Avaya Enterprise Survivable Server (ESS) solution allows a business that is using an
Avaya Communication Manager 3.x or later driven solution to have greater flexibility of
consolidation by providing new survivability options to the marketplace. The ESS solution
allows a customer to place ESS (backup) servers at key locations throughout their
enterprise. Beginning with Avaya Communication Manager 3.0, an ESS server is capable of
taking over for the entire enterprise or, if needed, just a portion of the enterprise in the
event that some type of outage has occurred.
An enterprise typically involves multiple locations that are equipped with Avaya port
network gateways (MCC1, SCC1, CMC, G600 and G650) and/or H.248 media gateways
(G700, G450, G350 and G250). These gateways use the Wide Area Network (WAN) in
order to communicate with the Main Communication Manager Server. A port network
gateway uses a board called the Internet Protocol Server Interface (IPSI) to establish
connectivity to the Main server. If the IPSI is unable to communicate with the Main server
due to some type of outage, such as a WAN outage, then all resources controlled by their
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port network will be out of service. This includes telephones and trunks, as well as any
adjuncts associated to this port network.
This is where the ESS can be of value in support of business continuity for remote locations
that are equipped with ESS servers. The IPSI has the ability to “ask for help” if connectivity
to the mains server cannot be restored in a defined timeframe. Each IPSI keeps a list of all
the available ESS servers in the enterprise. The IPSI will reach out to the ESS server that
has the highest priority rating and request service. If that request for service fails, then the
IPSI will make a request of the next highest priority server.
There are two components to ESS, the software and the hardware. ESS software is
included in Communication Manager 5.2 Enterprise. There is also an ESS a la carte option
for those customers who don’t require the features in Enterprise, but still require ESS. ESS
a la carte software charge applies for each ESS server in the configuration.
Relevant Material Codes to order ESS licenses
SAP
CODE
DESCRIPTION
MPG
GPL
207934
CM5 S87XX ESS W/ENTERPRS ED SFTW LIC
DU
$0
207935
CM5 S87XX ESS WO ENTERPRS ED SFTW LIC
DU
$40,000
224530
CM5 S8400 ESS W/ENTERPRS ED SFTW LIC
DU
$0
224540
CM5 S8400 ESS W/O ENTERPRS ED SFTW LIC
DU
$5,000
207936
CM5 S8500 ESS W/ENTERPRS ED SFTW LIC
DU
$0
207937
CM5 S8500 ESS WO ENTERPRS ED SFTW LIC
DU
$40,000
Please see Error! Reference source not found. which describes what type of survivable server
(LSP or ESS) is supported by which Main running Communication Manager 5.2. Note that an
LSP or ESS server must be at the same release or later than the main server. Additional
information on ESS is available at the Avaya Enterprise Portal-> Products-> Products A-Z->
Enterprise Survivable Server (ESS).
Local Survivable Processor (LSP)
For customers owning Communication Manager Standard 5.0, 5.1, or 5.2, one free ESS or
one free LSP will be part of the ownership entitlement. Communication Manager Enterprise
continues to provide up to 63 ESS or 250 LSP at no extra charge.
Communication Manager Enterprise software user license contains all of the necessary
software functionality for deploying the maximum number of survivable branch offices using
S8300 in LSP mode. No additional per LSP software license fee will be charged no matter
how many branches are deployed. The Enterprise pricing is ideal when customers are
deploying a significant portion of their users in branch offices. Even with no charge, RFA
will need to use one of the following material codes to establish the license for the actual
LSP box.
If the standard Communication Manager software user licenses are purchased, branch
survivable S8300 LSP licenses are not included but can be purchased a la carte (per S8300
LSP). This solution is ideal when the customer is only planning to deploy a small number of
branches or users in branch offices and it might be beneficial to configuration the Standard
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Communication Manager software and order a la carte LSP software licenses for each of
those locations, instead of configuring the Communication Manager Enterprise.
As part of the Processor Ethernet feature in Communication Manager 3.1, it is possible to
configure an S8500 as a Local Survivable Processor (LSP). The S8500 as an LSP positions
the S8500 Server as a higher capacity LSP for larger remote sites of a distributed enterprise
and also provides Enterprise Survivability, similar to ESS, as it may serve as a “regional”
survivable server for multiple H.248 gateways.
The S8500 Server can act as a higher capacity LSP for larger remote sites of a distributed
enterprise and also provides Enterprise Survivability, similar to ESS, as a “regional”
survivable server for multiple H.248 gateways.
Relevant Material Codes
SAP
CODE
DESCRIPTION
MPG
GPL
207951
CM5 S8500 LSP W/ENTERPRS ED SFTW LIC
DU
$0
207952
CM5 S8500 LSP WO ENTERPRS ED SFTW LIC
DU
$40,000
207923
CM5 G700 LSP W/ENTERPRS ED SFTW LIC
DU
$0
207924
CM5 G700 LSP WO ENTERPRS ED SFTW LIC
DU
$5,500
207651
CM5 W/G450 LSP W/ENTERPRS ED SFTW LIC
DU
$0
207652
CM5 W/G450 LSP WO ENTERPRS ED SFTW LIC
DU
$5,500
226036
CM5 W/G430 LSP W/CMEE SFTW LIC
DU
$0
226037
CM5 W/G430 LSP W/O CMEE SFTW LIC
DU
$3,000
207927
CM5 G350 LSP W/ENTERPRS ED SFTW LIC
DU
$0
207928
CM5 G350 LSP WO ENTERPRS ED SFTW LIC
DU
$3,000
207931
CM5 G250 LSP W/ENTERPRS ED SFTW LIC
DU
$0
207932
CM5 G250 LSP WO ENTERPRS ED SFTW LIC
DU
$500
Standard Local Survivability (SLS)
The Standard Local Survivability (SLS) functionality is available to the G250, G350 (require
hardware suffix C and above), G430, G450 Media Gateways and the new IG550 Integrated
Gateways (for Juniper J2320, J2350 J4350 and J6350 routers). Unlike the Local Survivable
Processor (LSP) solution, SLS requires no additional software license charge and can provide
basic telephony to local branch employees if the G250 / G350 / G430 / G450 connection
back to the Main or Primary Server is lost for any reason, such as a break in the WAN
service.
2.14.
Integrated Management Entitlements
NOTE: The Integrated Management applications will support Communication Manager 5.2
after an Integrated Management 5.0 Service Pack is installed. The Service Pack can be
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downloaded from
http://support.avaya.com/
for those customers who have Integrated
Management 5.0 installed.
Starting with Communication Manager 4.0, Integrated Management entitlements have been
expanded to include additional tools for new system purchases, with the aim of providing
larger and distributed systems with powerful management tools for converged networked
systems. With large scale branch office deployments being used more, additional tools that
simplify such deployments have been added to the Enterprise offer. Note that additional
investment in server platforms, implementation services, support services, etc. will still be
required to make use of these software licenses.
All new and upgrade orders to Communication Manager Standard 5.2 licenses
include the following System Management entitlements:
•
Administration
o
Unlimited use of Avaya Site Administrator (ASA) and Voice Announcement
Manager (VAM) at those sites running Communication Manager 5.2.
All new and upgrade orders to Communication Manager Enterprise 5.2 licenses
include the following System Management entitlements:
•
Administration
o
Unlimited use of ASA and VAM enterprise wide at those sites running
Communication Manager 5.2.
•
Operation and Monitoring
o
Unlimited use of the Network Management suite enterprise wide with the
Network Management server located at those sites running
Communication Manager 5.2.
•
Provisioning and Maintenance (Unlimited use of the Network Management suite
enterprise wide with the Network Management server located at those sites running
Communication Manager 5.2)
o
Software Update Manager - List Communication Manager, TN packs, Media
Gateways and Media Modules software and hardware inventory. Automatic
central updates of Communication Manager software, patches, license and
authorization files, firmware for multiple TN packs and Media Gateways
(including media modules) and converged switches, as well as IP Phones
firmware distribution to local and remote branches
o
Provisioning and Installation Manager – Centralized provisioning and
installation of large number of branch gateways, used in Network
Operation Centre (NOC) and staging locations. Cater for individual and
bulk management of branch offices, with “Cookie cutter” installs and
policy updates based on configuration templates applied to groups of
devices. Automate the provisioning of branch offices using Simple Local
Survivability (SLS).
o
Secure Access Administration – Manage all aspects of secure network
management access
to branch gateways. Administer login names and
passwords for Integrated Management Enterprise server users, Associate
roles with each user, Manage SNMPv3 and CLI users, passwords and
views in gateways and converged switches, Synchronize password
changes across network devices, Manage SSH Certificates for device
identification.
o
Network Configuration Manager – Backup and distribution of configuration
settings to multiple branch gateways.
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NOTE
:
The version of Integrated Management you are using must be at the
same release or a later release than the most current release of
Communication Manager in your network. This means that you must use
ASA 5.0 for a managing Communication Manager 5.0 server and you can not
use an older release of ASA (e.g. ASA 4.0, ASA 3.0, ASA 2.0, etc.) to
administer a Communication Manager 5.0 system.
For more information on the Integrated Management entitlements or Integrated
Management Release 5.0, please contact the responsible Integrated Management
Product
Managers
.
2.15.
Optional Applications
Multiple Level Precedence and Preemption or MLPP
This feature provides users the ability to interface and operate in a Defense System Network
(DSN). Precedence Calling, the center piece of this feature allows certain users, on a call-by
call basis, to select a level of priority for each call based on their need and importance. The
call receives higher-priority routing, whether the call is local or going around the world.
MLPP feature was originally developed to meet US Department of Defense Generic Switching
Center Requirements (GSR) for connection to the DSN. MLPP is still a separately
chargeable feature and is targeted to Government entities. This feature normally should
not be targeted nor configured for the commercial segment at this time since it has various
limitations in those environments. However, any inquires about MLPP used in a non-
Military customers must go to the ATAC prior to ordering for design review. Avaya
will not support these customers who’s configurations have not been reviewed and
approved.
SAP
CODE
DESCRIPTION
GPL PRICE
182438
CM2 MLPP SFTW LIC
$20 per user. Chargeable for the total
number of user licenses on each system.
The ASD configurator does not currently support MLPP feature ordering. When ordering this
feature 1) ensure that your design meets strict configuration guidelines by reviewing with
the ATAC and, 2) order 182438 for quantity equal to the total number of Communication
Manager or Communication Manager Enterprise user licenses on the system.
NOTE:
This MLPP feature is only available in the US.
Call Center
Avaya Call Center applications are designed to efficiently connect each caller with the
representative best suited to serve that caller. Avaya Communication Manager begins the
process by capturing information about the caller even before the call is routed. That
information is integrated with existing databases and the combined data is used to match
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The information contained in this document can not be distributed
or reproduced in whole or in part without express written consent of Avaya Inc.
caller to agent. Additional Avaya Communication Manager features politely keep callers
waiting in queue (a holding place for incoming calls) informed about how long it will
probably take to process the call. Detailed call statistics are constantly available to agents
and supervisors. Calls coming into your Avaya Communication Manager Call Center are
queued up and routed based on information that the system continually acquires. Each of
your customers can be presented with a variety of options for leaving a voice message,
leaving a fax, or monitoring the status of his or her call.
NOTE: The Call Center release can be up to two release behind (N-2) the release of
Communication Manager Software but not higher. For instance a customer could have
Communication Manager 1.1 (version 11) and Call Center release 9 enabled on their switch.
Information Call Center 4.0 material codes and ordering process can be found in the Call
Center 3.0 Product Summary at the Avaya Enterprise Portal-> Products -> Products A to Z-
> Call Center-> Selling the Products -> Sales Collateral and Tools (under Tools) or contact
ATAC at 888-297-4700 or 720-444-7700 (Hours of operation: 9 am ET – 8 pm ET).
Mobility Solutions
Avaya offers various mobility solutions for the following market segments:
Campus Nomad
Campus Nomad Solutions include a choice from a variety of products and services. For
example, for those employees that desire a physical wireless phone with a dial-pad
interface, Avaya offers the 3631 and 3641 IP Wireless Telephones. These phones act as
Avaya Communication Manager endpoints over Wireless LANs.
Avaya also offers one-X® Communicator and one-X® Mobile for Pocket PC to extend
Communication Manager capabilities to handheld devices running Windows Mobile or
Windows for Pocket PC operating systems; these are useful for mobile applications requiring
both voice and data services.
Avaya offers WLAN infrastructure optimized to support voice communications. The W310
WLAN Gateway and W110 WLAN Access Point support the QoS and roaming services
required for voice, in an easy to manage, scale and deploy package.
TeleWorker
This solution provides customers with access to powerful Avaya Communication Manager
telephony capabilities from a properly-configured laptop through Avaya one-X®
Communicator and one-X® Portal. With wireless connectivity from the laptop to either an
Avaya Wireless LAN or a Multi-vendor Wireless LAN, employees have mobile access to
Communication Manager and other applications throughout the campus. The Avaya
LAN/WAN Consulting service can plan the appropriate Wireless network solution. An optional
Clarisys USB handset is available to those who desire a traditional handset and dial pad;
other users will prefer a headset and microphone combination and the one-X®
Communicator’s dialing options.
Additionally, VPN remote client software and Security gateways can be made offered to
provide secure voice and data communications over wireless or public IP networks. In this
fashion, not only can employees be mobile within the campus but also at their home office,
Avaya Aura™ Communication Manager 5.2 Product Definition
Page 42 of 85 Avaya Inc. – Proprietary & Confidential. Oct 24, 2011
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customer location or hotel room - wherever they have an internet connection. The Avaya
Enterprise Security practice can help design the security solution most appropriate to the
customer's needs.
Road Warrior
This solution is comprised of three primary product offers. First is the Extension to
Cellular capability of Avaya Communication Manager. This application enables mobile
workers to bridge their deskphone to a cellular phone, providing one number access to
business calls via any digital cell phone and cellular service. In addition, calls in progress
can be seamlessly handed from deskphone to cellular phone without dropping. In addition
several other capabilities such as multiple call appearances, unified voice mail, and cellular
phone access to Communication Manager features such as conference, transfer, drop, idle
line pickup, and others while on a call.
Secondly, one-X® Communicatore and one-X® Portal make it easy to place and receive
phone calls from a PC or laptop, making it ideal for working from any location with an
internet connection – such as home office, a hotel, coffee shop, or even an airport. It has a
simple Graphical User Interfaces (GUIs) and integrates well with Microsoft desktop
applications such as Outlook and Internet Explorer, enabling click to dial and screen pops.
There are options to add Instant Messaging and Presence as well as videoconferencing for
enhanced collaboration capabilities. one-X® Communicator links with the deskphone so that
calls to you will ring at your deskphone and PC.
And finally the ScanSoft SpeechAttendant product takes advantage of the Avaya leadership
in speech recognition technology to access certain telephony features via simple speech
commands (e.g., "call Bob"). By dialing into this application from the user's cell phone, the
power of Communication Manager is available to the mobile worker to efficiently contact
other employees, take advantage of specialized call routing capabilities and otherwise
leverage the enterprise telephony network.
Avaya Unified Communications Center builds upon this. It enables users to initiate
conference calls and manage e-mails, voicemails and calendars using speech. With this
application, an executive in transit doesn't need to boot up their laptop to access e-mail, or
press buttons to interact with business processes, greatly improving her productivity.
Additional information on Avaya Mobility Solutions can be found at the Avaya Enterprise
Portal-> Solutions-> Mobility Solutions.
Information on Avaya Unified Communication can be found at the Avaya Enterprise Portal->
Products-> Products A to Z-> Unified Communication Center.
ScanSoft SpeechAttendant
The ScanSoft SpeechAttendant solution provides automated call routing by allowing callers
to simply speak the name of a person or department they are trying to reach. The ScanSoft
SpeechAttendant product, implementation, maintenance and support are offered to both
Avaya direct and Avaya indirect channels. The solution is turnkey including all of the
necessary hardware, software, implementation and maintenance services - delivered by
ScanSoft. As a packaged application, SpeechAttendant can be rapidly deployed in a
Avaya Aura™ Communication Manager 5.2 Product Definition
Page 43 of 85 Avaya Inc. – Proprietary & Confidential. Oct 24, 2011
The information contained in this document can not be distributed
or reproduced in whole or in part without express written consent of Avaya Inc.
customer' environment within a few days. The application supports from four to 16 ports,
and directories from 500 - 10,000 entries.
NOTE: Not available in EMEA.
Information on ScanSoft SpeechAttendant’s material codes and ordering process can be
found at the Avaya Enterprise Portal-> Products -> Products A to Z-> ScanSoft
SpeechAttendant.
If you have any questions regarding ScanSoft SpeechAttendent, please contact ATAC at
888- 297-4700 or 720-444-7700 (Hours of operation: 9 am EST – 8 pm EST).
Adjunct Switch Application Interface (ASAI)
Adjunct Switch Application Interface (ASAI) links Communication Manager and adjunct
applications. The interface allows adjunct applications to access Communication Manager
features and supply routing information to the system.
ASAI is the Avaya recommendation for Computer Telephony Integration (CTI). ASAI is
based on the Q.932 protocol.
For information on ASAI’s material codes and ordering process, please contact the please
contact ATAC at 888-297-4700 or 720-444-7700 (Hours of operation: 9 am EST – 8
pm EST).
Call Accounting Solutions for the Hospitality Market
Infortel for Windows Lodging package is a powerful PC-based telemanagement module
designed by ISI, an Avaya OEM partner, for the Lodging industry. With the Infortel for
Windows Lodging package, you get the latest technology with proven, reliable performance,
along with an array of features that are designed to maximize and protect your revenue.
Infortel for Windows Lodging interfaces with almost any Property Management System
(PMS) on the market today.
Avaya offers a variety of marketing collateral to assist you in selling the Infortel for
Windows Lodging product. Links to the Infortel for Windows Lodging brochure, product
overview and sample reports follow:
•
Product Overview:
http://www.isi-info.com/Products/Ifw/lodging.htm
•
Brochure
: http://www.isi-info.com/PDFs/IfwLodging.pdf
•
Sample Reports:
http://www.isi-info.com/PDFs/IFWLodgingSmpRpts.pdf
Another 3rd party Call Accounting options specifically designed for the hospitality industry
that can be co-marketed with GuestWorks:
1.
Homisco’s CAS is a call accounting option available in the U.S. that co-resides on the
INTUITY Lodging platform.
NOTE: Not available in EMEA.
Avaya Aura™ Communication Manager 5.2 Product Definition
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The information contained in this document can not be distributed
or reproduced in whole or in part without express written consent of Avaya Inc.
For additional information on the Homisco call accounting solutions please refer to their web
site:
www.homisco.com
Avaya Aura™ Communication Manager 5.2 Product Definition
Page 45 of 85 Avaya Inc. – Proprietary & Confidential. Oct 24, 2011
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3. PRODUCT DESCRIPTION
NOTE: The pricing in this document is based on Global List Pricing. For regional list prices
please refer to your local price list for more information.
NOTE: All pricing contained within, while accurate at the time of publication, should be
considered as unofficial; the reader is directed to verify the accuracy of all prices cited by
accessing SAP or ASD after the products become generally available.
Communication Manager is Avaya’s flagship call processing software. Designed as an open,
scalable, and highly reliable telephony solution, it effectively scales from under 100 users to
as many as 36,000 on a single system and to more than one million users on a single
network.
Designed to run on a variety of Servers, Communication Manager provides centralized call
control for a resilient, distributed network of media gateways and a wide range of analog,
digital, and IP-based communication devices. As the core telephony software for Avaya
MultiVantage™ Communication Applications, it gives enterprises the flexibility to introduce
advanced IP telephony solutions as needed while leveraging their existing infrastructure
investments.
Avaya Communication Manager 5.2 continues to offer rich functionality and enhanced
application availability, along with survivability for enterprise and branch office. Avaya
Communication Manager has over 700 features; however this Product Definition only
discusses the high-level description of the new features in the latest release and selected
features in the prior releases.
The following documents provide details on the full capabilities of Avaya Communication
Manager 5.2. These and other related documents are available on the Support Center
Website at the following website
http://support.avaya.com
under Communication Manager
Product and select “View all documents”.
1.
What’s New in Avaya Aura®Communication Manager, SIP Enablement Services,
Avaya Servers and Media Gateways for Release 5.2 (document number 03-601528) -
This book describes the new and changed features and enhancements available with
the new release of Avaya Communication Manager 5.2 and related products.
2.
Security Design in Avaya Communication Manager (document number 03-601973) –
This book describes in detail the security features in Communication Manager, and
recommends best practices to ensure secure IP telephony operations.
3.
Avaya Aura® Communication Manager Overview (document number 03-300468) -
This document provides general information about the features and capabilities of
Avaya Communication Manager. It also discusses practical and creative applications
for the various platforms that run Communication Manager.
4.
Avaya Aura® Communication Manager Feature Description and Implementation
(document number 555-245-205) - The Feature Description and Implementation for
Avaya Communication Manager document describes the features that can be
administered with the latest release of Avaya Communication Manager.
For a complete list of the history of changes between Communication Manager Release 1.1
and 5.2, please go to the Avaya Enterprise Portal-> Products ->Products A-Z->
Communication Manager-> Release History.
Avaya Aura™ Communication Manager 5.2 Product Definition
Page 46 of 85 Avaya Inc. – Proprietary & Confidential. Oct 24, 2011
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or reproduced in whole or in part without express written consent of Avaya Inc.
2.1.
What’s New with Avaya Communication Manager 5.2
Except as explicitly noted, the product description for Communication Manager 5.0 and 5.1
applies equally to release 5.2. The following is a summary of the new features and
enhancements in release 5.2. For a full, detailed list of all the new capabilities in CM 5.2,
refer to the following document: “What’s New in Avaya Aura® Communication Manager, SIP
Enablement Services, Avaya Servers and Media Gateways for Release 5.2”, document
number 03-601528.
Communication Manager 5.2 is the latest release of Avaya’s flagship telephony server. The
biggest story in the release is the reduction in the total cost of ownership, realized in
several areas of the network architecture, designed particularly for customers considering a
Flatten/Consolidate/Extend project to reduce cost and simplify management. Improvements
were also made to the SIP-based solution by increasing trunk and endpoint capacities and
introducing Session Manager. As with every release, serviceability, reliability, and
robustness enhancements were made to ensure Avaya’s solutions are as adaptable as
possible to changing network conditions, and to hold service disruptions to an absolute
minimum.
Processor Ethernet for S8720/S8730
Traditionally one of the bigger costs of building a large Communication Manager system to
support thousands of IP (H.323) endpoints was the cost of G650 gateways. These gateways
housed the many CLAN circuit packs required for IP endpoint registration and the IPSI
circuit packs required to connect the gateways to the main servers. With the S8500-series
servers, there has been a lower cost alternative for several releases. Processor Ethernet
allows the server itself to process endpoint registrations, thus avoiding provisioning G650
gateways. With Processor Ethernet a cost-effective H.248 gateway, such as the G430, can
be used for media processing and TDM support.
With Communication Manager 5.2 the Processor Ethernet capability has been extended to
the S8720 and S8730 duplicated critical reliability servers. Now for the first time, Avaya’s
best-in-class servers can realize the TCO benefits of directly connecting H.248 gateways. Up
to a 50% cost savings results from no longer needing G650 gateways, and the CLAN and
IPSI circuit packs. System capacities are the same as those achievable with the G650
gateways. Traditional port networks, and the G650, continue to be supported. However,
certain adjunct applications will still need the G650 (contact your Avaya representative for
more details) but substantial cost reductions are still possible even in these scenarios.
Avaya Aura® Communication Manager Messaging (previously IA770)
Avaya Aura® Communication Manager Messaging is IA770 rebranded. The Communication
Manager Messaging application is embedded with Communication Manager R5.2. The first
500 mailboxes are provided with each Communication Manager R5.2 system at no charge
and additional mailboxes must be purchased. This release provides significant capacity
increases by introducing support for S8500C and S8510 servers. Details regarding the
maximum capacity and material codes for seat licenses are below. Please note that
Communication Manager Messaging does not require a unique license file as the license file
generated for Communication Manager includes the license requirements for the messaging
application.
Avaya Aura™ Communication Manager 5.2 Product Definition
Page 47 of 85 Avaya Inc. – Proprietary & Confidential. Oct 24, 2011
The information contained in this document can not be distributed
or reproduced in whole or in part without express written consent of Avaya Inc.
Communication Manager Messaging R5.2 also includes the following enhancements:
•
Administration is now completely web-based replacing the Fc forms-based
administration. Administrators will use profiled admin logins created with the
Communication Manager login management utilities.
•
Enhanced List Administration (ELA) has been added for parity with other Intuity
offers.
•
Subscriber Time Zone Administration allows a unique time zone to be administered
for each subscriber mailbox and messages will be time stamped with the
administered time zone.
•
CPN/ANI display to 39 digits: Any dial string that is passed to the Communication
Manager Messaging application will be passed back to Communication Manager in its
entirety up to 39 digits. Note that this is not support of an expanded dial plan.
•
Support of “*” dial string with Communication Manager for outcalling strings.
•
Enhanced no cover “0” for consistency with other Intuity offers.
•
IMAP4 server side folder support implemented via IMAP4 clients only.
•
IMAP4 and SMTP support for private messages so that they cannot be forwarded via
the TUI. The setting is controlled by Privacy Enforcement Level field of the System
Administration screen.
•
Support for the migration of data from Intuity Audix and Intuity LX is supported
through Avaya Services offers.
Capacity
The maximum number of mailboxes has increased and is dependent on the server. Please
refer to the following table for maximum capacity.
Communication Manager
Messaging Release 5.2
Maximum Capacities
Server Platform
S8510 S8500C
S8400x S8300x
Subscriber Mailboxes
6,000
5,000
900
450
IP trunk Call Answer
Ports
210
80
20
12
IP Trunk Total Ports
250
120
30
18
IMAP4 Sessions
2,000
2,000
300
200
MCAPI (f.k.a. IMAPI)
Sessions
128
128
128
128
TTS Sessions
30
30
12
8
Relevant Material Codes
The following material code is required in configurations with more than 500 seat licenses of
Communication Manager Messaging and is ordered via the Communication Manager
configurator in ASD.
SAP
CODE
DESCRIPTION
MPG
GPL
226665
Communication Manager Messaging R5.2 New/Add LIC
I7
$35
Avaya Aura™ Communication Manager 5.2 Product Definition
Page 48 of 85 Avaya Inc. – Proprietary & Confidential. Oct 24, 2011
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501+
Avaya Services Offers
Avaya Services has created offers to migrate data from Intuity Audix R4.4 & R5.1 and
Intuity Audix LXR1.1 & R2.0 to Communication Manager Messaging 5.2. The migration path
is considered as a new install, hence, designing Communication Manager Messaging is
treated as a new design/install. The following type of data can be migrated: Subscribers,
Recorded names, Personal greetings, Messages, Non-ELA mailing lists, Class-of-services
records, Networked machines.
G430 Gateway
The G430 is a new H.248 media gateway intended for branches and sites with 2 to 150
users. The modular design of the G430 allows customers to add capacity – more Media
Modules or DSP channels – to match their growth. The G430 shares the same feature set
with the G250, G350 and G450 Media Gateways. Among those features is SLS (standard
local survivability) - integrated survivability in the gateway.
The G430 Media Gateway
The gateway has three slots which can be used in a variety of ways. Slot 1 can host the
S8300 server; any of the slots can host Media Modules to deliver connectivity to analog
stations and trunks, DCP stations, T1/E1 ports or BRI station and trunks. The G430 is
equipped with 20 DSP channels and an internal slot for a DSP daughterboard that can host
10, 20 or 80 channels, giving a maximum DSP capacity of 100 DSP channels. The DSP
technology is similar to the technology used in the G450 so there is no performance hit due
to the codec or encryption.
You can connect two EM200 (Expansion Modules) to the G430. Each EM200 can host two
Media Modules. The maximum slot capacity of G430 and two EM200s is seven slots.
The G430 Media Gateway with two EM200 Expansion Modules
Avaya Aura™ Communication Manager 5.2 Product Definition
Page 49 of 85 Avaya Inc. – Proprietary & Confidential. Oct 24, 2011
The information contained in this document can not be distributed
or reproduced in whole or in part without express written consent of Avaya Inc.
Relevant Material Codes
SAP CODE
DESCRIPTION
GPL
700469273 G430 MEDIA GATEWAY
$1,500.00
700460538 EM200 BRANCH EXPANSION UNIT
$750.00
700460660 10 CHANNEL DSP DAUGHTERBOARD
$500.00
Increase storage for announcements
The G430 and G450 Branch Gateways 5.2 can provide increased storage for
announcements. A memory kit that adds RAM and compact flash to the gateway increases
storage grows to four hours and 1,024 total announcements, compared to the standard
storage of 45 minutes and 256 total announcements.
S8400 ESS
Customers have requested the S8400 server operate as an Enterprise Survivable Server
(ESS) to provide enterprise-wide disaster recovery. Communication Manager 5.2 will
support this. For customers with ProLogix standalone systems who need to implement a
Flatten/Consolidate/Extend project, they can now convert the ProLogix into an S8400 ESS
which can takeover for that main server in case of network outages or other disruptive
situations.
Increased IP Endpoint Capacity
On the S8700-series servers in XL mode, total IP (H.323) station + trunk capacity is
increased to 18,000. This additional scale can help TCO in Flatten/Consolidate/Extend
projects and also may allow customers to delay purchasing another server as the number of
enterprise users increases beyond the previous capacity of 12,000.
Increased SIP Trunk and Endpoint Capacity
SIP capacities are increased from 15,000 to 18,000 endpoints and from 5,000 to 7,000
trunks. This provides better support for large, robust configurations.
Avaya Aura® Session Manager
Avaya is proud of our commitment to providing investment protection to our customers over
many decades of technology change. Our next generation architecture now adds additional
scale and control capabilities to SIP deployments enabling more cost effective and larger
distributed deployments for enterprises. This evolution will protect investments in today’s
Avaya systems and software while extending the solution to help enable:
•
Lower total cost of ownership
•
Much faster time-to-market for new or upgraded applications
•
Central management and infrastructure for communications
•
Inherent mobility across the enterprise
•
Services-Oriented Architecture approach enabling next generation application
deployments and services
This new infrastructure will provide a substantially increased number of locations and users,
end-to-end security, enterprise-wide dial-plans, flexible rules-based routing between
Avaya Aura™ Communication Manager 5.2 Product Definition
Page 50 of 85 Avaya Inc. – Proprietary & Confidential. Oct 24, 2011
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applications, toll avoidance, and best-cost routing across all existing PBXs (both Avaya and
3rd party Cisco and Nortel models) as well as new SIP access elements.
The Avaya Session Manager at the core of the enterprise provides enterprise-wide access to
Analog, DCP, and H.323 endpoints, and also analog and digital trunks to these same rich
SIP-based applications, including Avaya Communication Manager, Meeting Exchange,
Modular Messaging Voice Portal and many others. A new management solution will be
offered which brings together the capabilities of existing Avaya management systems, to
provide a seamless, single point of control for the entire enterprise.
Relevant Material Codes
SAP CODE
DESCRIPTION
GPL
223292
SM R1.X INSTANCE APPLIANCE LIC
$50,000.00
223293
SM R1.X INSTANCE SW ONLY LIC
$50,000.00
224491
SM R1.X INSTANCE APPLIANCE LIC
W/CMEE
$0
223296
SM R1.X SINGLE SERVER
$11,500.00
227101
SM R1.X SINGLE SERVER NO TPM
$11,500.00
700461817 SM100 CARD FOR SESSION MANAGER
$4,250.00
New Command to Handle Main Server and LSP Server Split
Registrations
A frequently requested product enhancement Avaya has received from our customers is to
resolve “Split Registrations”. Due to network outages or main server restarts, and with
some network architectures, some endpoints can register with the main server and some
with an LSP (Local Survivable Processor.) This is more likely to happen with large systems
that have adopted Flatten/Consolidate/Extend configurations with many branch offices.
Communication Manager 5.2 introduces a method to eliminate main server/LSP split
registrations which reduces the chance that certain endpoints will experience service
disruptions.
Use of this feature requires special access. Account teams needing to use this feature
should contact Product Management (listed at the end of this document) for further
instructions.
Telephony User Features for EMEA
Customers in the EMEA region often use certain telephony features not previously available
in Communication Manager. Fourteen of these features are added to Communication
Manager 5.2. Full details are provided in the document “What’s New in Avaya Aura®
Communication Manager, SIP Enablement Services, Avaya Servers and Media Gateways for
Release 5.2”, document number 03-601528.
Pairing of ESS and LSP servers in Communication Manager 5.2
The table below describes what type of survivable server (LSP or ESS) is supported by
which Main running Communication Manager 5.2. Note that both an LSP and an ESS server
must be the same release or later than the main server.
Avaya Aura™ Communication Manager 5.2 Product Definition
Page 51 of 85 Avaya Inc. – Proprietary & Confidential. Oct 24, 2011
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Table 1: CM 5.2 Survivable Servers
S8300B
S8300C
S8400
(A,B)
S8500 (B,C)
S8510
S8710
S8720
S8720
(XL Config)
S8730
S8300B
LSP
LSP
N/A
N/A
N/A
N/A
N/A
N/A
N/A
S8300C
N/A
LSP
N/A
N/A
N/A
N/A
N/A
N/A
N/A
S8400
(A,B)
LSP
LSP
ESS*
N/A
N/A
N/A
N/A
N/A
N/A
S8500
(B,C)
LSP
LSP
N/A
LSP or ESS
LSP or ESS
N/A
N/A
N/A
N/A
S8510
LSP
LSP
N/A
LSP or ESS
LSP or ESS
N/A
N/A
N/A
N/A
S8710
LSP
LSP
N/A
LSP or ESS
LSP or ESS
ESS
ESS
N/A
N/A
S8720
LSP
LSP
N/A
LSP or ESS
LSP or ESS
ESS
ESS
N/A
N/A
S8720
(XL Config)
N/A
LSP
N/A
LSP or ESS
LSP or ESS
N/A
N/A
ESS
ESS
S8730
N/A
LSP
N/A
LSP or ESS
LSP or ESS
N/A
N/A
ESS
ESS
Main
ESS or LSP Survivable Servers
Read the table from left to right. The 1st column identifies the main server and columns 2-10 indicate which server can be used as an LSP or ESS for that type of
main server.
Note:
•
The S8730 is offered with the maximum capacities. There is no distinction between
XL and standard configuration like with the S8720.
•
LSP or ESS servers must be the same release or greater than the main server.
•
The S8700 and S8500A are not upgradeable to CM 5.0 or greater.
An S8400A operating as an ESS needs to have an additional 1GB of RAM installed.
Acme Packet® Session Border Controller
Avaya and Acme Packet enable large enterprises, contact centers and service providers to
satisfy security, service reach, and other crucial requirements for their interactive IP
communications.
This is an evolutionary product providing secure borders for end-to-end SIP which will
integrate with an Avaya Session Manager multi-vendor solution. It is also revolutionary in
that it will:
•
Fix interworking issues at network border points
•
Connect remote users easily and securely
•
Assure and measure session quality
•
Support regulatory compliance
Acme Packet, a Platinum-level member in the Avaya DevConnect Program, addresses these
needs with its Net-Net Session Border Controllers (SBCs). Acme Packet Net-Net SBCs help
secure both the access and interconnect edge of Avaya IP telephony and contact centers. As
enterprises and contact centers connect their "VoIP islands" via Session Initiation Protocol
(SIP) to service provider IP networks and intra- and inter-enterprise locations and users,
Avaya Aura™ Communication Manager 5.2 Product Definition
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Acme Packet SBCs provide the necessary control and security to maintain high quality,
reliable applications and services.
Acme Packet Net-Net SBCs work with the following Avaya products:
•
Avaya Aura® Communication Manager – An open, scalable, and highly reliable
telephony solution, Communication Manager provides centralized call control for a
resilient, distributed network of media gateways and a wide range of analog, digital
and IP-based communication devices.
•
Avaya Aura® SIP Enablement Services – A bridge between Avaya applications and a
wide range of standards-based user agents, web-based applications and
communication devices, SIP Enablement Services create a highly scalable, highly
reliable SIP communications network.
See Acme Packet at www.acmepacket.com
Serviceability and Reliability Enhancements
Avaya is always looking to improve serviceability and reliability of its solutions to reduce
customer costs and improve satisfaction. This release of Communication Manager introduces
improved tools used by our Services business designed to improve installation,
management, and troubleshooting. Also, improvements were made to further reduce IP
endpoint downtime caused by network outages and disruptions.
Improve DSP resource
monitoring via added
reporting
Improve customer service through improved tools
used by Services.
IPSI Admin Enhancements
Add an administrative interface to administer and
manage IP parameters. This will improve
installation, management and troubleshooting as
the services personnel will not need to log into
each board individually.
Maintain CLAN TCP Sockets
during Port Network
restarts
This enhancement will minimize global resets of C-
LAN sockets and enable IP phone clients to have
minimal outages.
2.2.
What’s New with Avaya Communication Manager 5.1
Except as explicitly noted, the product description for Communication Manager 5.0 also
applies equally to release 5.1. The following is a partial list of new features and
enhancements in release 5.1.
IP Endpoint Survivability
Some Avaya H.323 endpoints already have the ability to maintain more than one gateway
IP address. This improves the survivability of these endpoints when the registered gateway
fails; in this case the phone will try to re-register at an alternate gateway whose IP address
Avaya Aura™ Communication Manager 5.2 Product Definition
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is stored in the phone. Communication Manager 5.1 allows user administration of the
default alternate gatekeeper lists which specify potential back-up gatekeepers for H.323
entities.
Serviceability
To assist with troubleshooting, by the customer, BusinessPartners, and Avaya Services, the
following TN circuit packs now generate error logs which are stored centrally on
Communication Manager:
•
TN799DP (CLAN)
•
TN2312AP/BP (IPSI)
•
TN2602AP Media Processor (Crossfire)
Also, a ‘List Measurements’ command is added to the SAT management interface to report
on IPSI measurement data.
Telephony Features Requested by EMEA Region
Customers in the EMEA region often use certain telephony features not available in
Communication Manager. Two of these features are added to Communication Manager 5.1:
•
Enhance the Team Button enhancements by allowing override for send all calls / call
forward
•
Call Completion to Busy Subscriber (CCBS) for incoming calls; basically ISDN Public
Network Auto Call-back is an extension of CCBS work delivered in CM 5.0
New SIP Station Capacities for Communication Manager on the
S8300
Effective June 30
th
, 2008, the SIP station capacity of Communication Manager 5.0 and later
on the S8300 server platform is being increased.
The maximum number of SIP stations supported by Communication Manager on the S8300
depends on the release, S8300 server vintage, and SIP station configuration. The following
are the new Communication Manager SIP station capacities for the S8300 platform,
effective as of June 30
th
, 2008:
Based on recent memory calculations, taking into account the lifecycle of the S8300C we
are revising our capacities with Communication Manager 5.1 for the S8300 Co-res offer.
The new revised capacities are in the table below:
Avaya Aura™ Communication Manager 5.2 Product Definition
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CM
Release(s)
S8300
Vintage
Embedded
SES
Enabled
SIP Station
Notes
Old
Max
New
Max
Transport
Layer
Protocol(s)
2.0 – 4.0
S8300B
N/A
450
450
UDP, TCP,
TLS
SIP stations are
supported by an
external S8500-based
SIP Enablement
Services server.
4.0
S8300C
N/A
450
450
UDP, TCP,
TLS
5.0+
S8300B
N/A
100
450
UDP, TCP,
TLS
5.0+
S8300C
No
100
450
UDP, TCP,
TLS
5.0+
S8300C
Yes
100
100
UDP, TCP,
TLS
Avaya SIP 4600 series
stations only support
UDP. Most 3
rd
party
SIP phones only
support UDP.
TLS is used to provide
signaling encryption.
Avaya one-X®
Deskphone SIP and
the Avaya Agent
Desktop 16CC stations
utilize TLS as the
default protocol.
Customers that purchased or upgraded to Communication Manager 5.0 prior to June 30
th
,
2008 will need to obtain and install an updated license file from RFA in order to take
advantage of the new SIP station capacities detailed above.
Avaya S8510 Server
With Communication Manager 5.1, Avaya introduced the next generation of the S8500
Series Server. The new S8510 Server is the follow-on server for the S8500C Server. The
S8510 Server has the same capacities as the S8500C.
The previous versions of the S8500 series server (A, B, & C) supported RAM Disk as a
means to provide additional availability to the simplex server. The S8510 does not support
RAM Disk but comes equipped with RAID level 1 disk mirroring feature that is hot
swappable.
RAID 1 utilizes a disk mirroring method which creates an identical set of data on two disks.
RAID 1 contains two identical disks with the same information on each, increasing the
availability of the system significantly over a single disk in a simplex system. Each of these
disks is independent of each other and contains a complete copy of the data. If either disk
fails, the other disk continues to function on its own until the failed disk is replaced. RAID 1
reduces the time needed to service a system. With RAID 1, when a disk fails, services can
easily replace the disk without powering down the system.
Avaya Aura™ Communication Manager 5.2 Product Definition
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Every S8510 is equipped with the RAID 1 controllers and ship with two HDDs. A second
hot-swappable power supply for the S8510 is an orderable option.
Figure 1- The Avaya S8510 Server
The following matrix compares the S8510 and S8500C Servers:
S8510 Server
S8500C Server
Minimum CM
required
CM 5.1
CM 3.1.2
Processor
Quad Core Intel Xeon 5130 –
2.0GHz
Single Core Intel Xeon 3.2GHz
Memory
2 – 1GB Fully Buffered DIMMs 2 – 512MB SDRAM DIMMs
Hard Disk Drive
2 – 250GB SATA (RAID 1)
1 – 80GB SATA HDD
NIC
4 NICs (10/100/1000)
(2 on Motherboard; 1 Dual
NIC)
4 NICs (10/100)
2 NICs (10/100/1000)
Slots
2 – PCI-e slots
(1 slot for SAMP; 1 slot for
Dual NIC)
2 – PCI-X slots
Power supply
Redundant Power Supply
[Optional]
Single Power Supply
Remote
Maintenance
Board
Augmentix SAMP (PCI-e)
Augmentix SAMP (PCI-X)
USB Ports
4 USB Ports
3 USB Ports
Optical Drives
DVD ROM/CD-R/W
DVD/CD-ROM
Survivability
RAID 1
RAM Disk
RoHS
Compliant
Yes – 5/6
Yes – 5/6
Chassis
30.4” (77.2 cm) D x 16.7” (42.6
cm) W x 1.67” (4.26 cm) H
22” D x 17” W x 1.75” H
For more information on the Avaya S8510 Servers, please visit
http://enterpriseportal.avaya.com/
and locate S8510 Server under Products A-Z. Note that
some information may not be available until after June 1, 2008.
Avaya Aura™ Communication Manager 5.2 Product Definition
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Relevant Material Codes
SAP CODE
DESCRIPTION
GPL
216260
S8510 SERVER (for CM)
$5,000
216261
S8510 ESS & LSP
$5,000
700453871 S8510 SECOND POWER SUPPLY (Optional)
$350
New Avaya S8400B
The S8400B server is expected to launch at the end of June 2008. When released, the
S8400B is supported on CM 4.0.3, CM 5.x, and later releases. The S8400B server is very
similar to the existing S8400 (A) with the following exceptions:
•
The S8400B comes from the factory with 1 GB of DRAM and a 4 GB SSD installed.
The S8400 (A) server comes from the factory with 512 MB of DRAM and a 2 GB SSD
installed.
•
The S8400B has a SATA (Serial ATA) hard drive and associated SATA interface
hardware onboard. The S8400 (A) has the older style ATA hard drive and interface
hardware. From an end user’s prospective, both drives are functionally equivalent
but each type requires its own special software driver.
•
There is no additional capacity or functionality in CM 5.1
Migrations/Upgrades from S8400 to S8400B are not necessary at this time.
Material Code
Description
GPL/NPL
216070
S8400B SERVER & G650 MEDIA GATEWAY
6,200.00
$
216071
S8400B MIGRATION HRDW
4,500.00
$
•
Server Memory Requirements for Communication Manager 5.1
There are no changes in memory requirements since CM 5.0. Additional memory may be
required when upgrading from Communication Manager 3.0 and prior to Communication
Manager 5.1. Note that memory requirements for Communication Manager 5.1 are the
same as for Communication Manager 4.0. Please consult the matrix on the next page for the
memory requirements for Communication Manager 5.1.
Note that the S8500A and S8700 cannot be upgraded to Communication Manager 5.1.
Communication Manager 4.0 is the last supported release for these servers. Also beginning
with Communication Manager 5.0, S8300B is not offered as new however, upgrades to
Communication Manager 5.x are supported. Communication Manager 5.x will be the last
supported release for the S8300B. Also, the S8300B does not operate as an LSP behind a
S8720XL or S8730.
Both the S8720 and S8710 require the DAL2 duplication boards when upgrading to
Communication Manager 5.1. The S8720 and S8730 Servers with software duplication do
Avaya Aura™ Communication Manager 5.2 Product Definition
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not require any DAL boards.
Relevant Material Codes
SAP CODE
DESCRIPTION
GPL
700358898 512 MB Memory for S8500B
$200
198226
DAL2
$5,000
Slot 0
Slot 1
Slot 2
Slot 3
Slot 4
S8300B
512 MB
512 MB
256 MB
256 MG
S8300C
1 GB
1 GB
S8500B
512 MB
512 MB
1 GB
512 MB
512 MB
S8500C
1 GB
1 GB
512 MB
512 MB
S8400
512 MB
512 MB
512 MB
S8710
3
512 MB
512 MB
256 MB
(slot 1A)
256 MB
(slot 2A)
S8710 requires
DAL2 when
upgraded to CM 5.1
S8720
3, 4
1 GB
1 GB
512 MB
(slot 3B)
512 MB
(slot 4B)
S8720 requires
DAL2 when
upgraded to CM 5.1
S8720
4
(XL config)
1 GB
512 MB
(slot 3B)
512 MB
(Slot 4B)
XL configuration
requires the DAL2
S8730
5
4 GB
1 GB
1 GB
1 GB
1 GB
MVE
(S8500C)
3 GB
3 GB
512 MB
1 GB
512 MB
1 GB
CM 5.1 Server Memory Requirements
1, 2
Server
Pre CM 4.0
Memory
Configuration
Memory to be
Added for CM
4.0 & CM 5.1
Total Memory
Required for CM
4.0 & CM 5.1
DIMM Placement
Servers requiring
add'l memory
with CM 5.1
Existing memory
installed pre CM
4.0
Add'l memory
needed to support
CM 5.1
Notes
Color Legend
•
Note 1: The memory requirements are the same whether the server is used as a main or an
LSP/ESS.
•
Note 2: The S8500A and the S8700 cannot be upgraded to CM 5.x. CM 4.x was the last
supported release for these servers. Also with Communication Manager 5.0, S8300B was not
offered as new but upgrades to Communication Manager 5.0 are supported. CM 5.x will be the
last supported release for the S8300B.
•
Note 3: The S8710 ships with the DAL1 duplication boards installed. With CM 3.1, the S8720
shipped with DAL1 duplication boards when hardware duplication was ordered. CM 5.x requires
the DAL2 boards.
•
Note 4: Both the S8720 and S8730 can be ordered with software duplication. Software
duplication does not require any DAL duplication boards.
Avaya Aura™ Communication Manager 5.2 Product Definition
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or reproduced in whole or in part without express written consent of Avaya Inc.
•
Note 5: The S8730 requires a minimum of CM 4.0.3 software. The S8730 ships with 4 GB
memory
.
In addition to the memory requirements required to support Communication Manager 5.x,
the table that follows provides guidance on what type of survivable server (LSP or ESS) is
supported by which main with Communication Manager 5.x.
Avaya IG550 Integrated Gateway
Please see revised product pricing and ordering information below. For more information on
Branch Solutions or the IG550 Integrated Gateway and media cards, please visit
http://enterpriseportal.avaya.com/
and locate IG550 Integrated Gateway under Products A-
Z.
Relevant Material Codes
Avaya
Material Code
Juniper Material
Code
Material Description
Price
IG550 and TIM Cards
700436645
TGM550-20 MEDIA
GATEWAY/MODULE
TGM550-20 MEDIA GATEWAY/MODULE
$2,000
700436652
TGM550-10 MEDIA
GATEWAY MODULE
TGM550-10 MEDIA GATEWAY MODULE
$1,500
700426786
TIM508 ANALOG
8FXS MEDIA
MODULE
TIM508 ANALOG 8FXS MEDIA MODULE
$1,000
700426794
TIM516 ANALOG
16FXS MEDIA
MODULE
TIM516 ANALOG 16FXS MEDIA MODULE
$2,000
700426802
TIM518 ANALOG
8FXS+8FXO MEDIA
MOD
TIM518 ANALOG 8FXS+8FXO MEDIA MODULE
$2,000
700406978
TGM550 - MEDIA
GATEWAY MODULE
TGM550 MEDIA GATEWAY MODULE FOR JUNIPER J
SERIES
$3,000
700396138
TIM510 T1/E1
MEDIA MODULE
TIM510 T1/E1 MEDIA MODULE FOR JUNIPER J
SERIES
$2,000
700396146
TIM514 ANALOG
4+4 MEDIA
MODULE
TIM514 ANALOG 4+4 MEDIA MODULE FOR
JUNIPER J SERIES
$1,000
700396153
TIM 521 BRI
MEDIA MODULE
TIM521 BRI MEDIA MODULE FOR JUNIPER J
SERIES
$1,500
J2320 / J2350 Series
700436660
J2320-JB-SC
JUNIPER J2320, JUNOS, BASE MEMORY (256MB),
SW SECURITY, AC PS
$2,500
700436678
J2350-JB-SC
JUNIPER J2350, JUNOS, BASE MEMORY (256MB),
SW SECURITY, AC PS
$3,500
700439284
J2320-JH
JUNIPER J2320, JUNOS, HIGH MEMORY (1GB), HW
SECURITY, AC POWER SUPPLY
$4,000
700439300
J2350-JH
JUNIPER J2350, JUNOS, HIGH MEMORY (1GB), HW
Avaya Aura™ Communication Manager 5.2 Product Definition
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SECURITY, AC PS
$5,000
J2320 / J2350 Series - NEBS
700439292
J2350-JH-DC-N-
TAA
JUNIPER J2350, JUNOS, HIGH MEM (1GB), HW
SECURITY, DC NEBS, TAA
$6,500
700439318
J2350-JH-TAA
JUNIPER J2350, JUNOS, HIGH MEM(1GB), HW
SECURITY, AC NEBS, TAA
$6,000
700449606
J2350-JB-SC-TAA
JUNIPER J2350 JUNOS BASE MEM(256MB)SW
SECURITYAC PWR SUPP NEBS TAA
$4,500
700452642
J2350-JB-SC-DC-
N-TAA
JUNIPER J2350 JUNOS BASE MEM(256MB) SW
CRYPTO DC PWR SUPP NEBS TAA
$5,000
J4350 Series
700400138
J-4350-JB-SC
JNPR J4350, 256MB CF, 256MB RAM, 0 PIM cards,
AC PSU, w/JUNOS, SW Crypto
$5,000
700400419
J-4350-JB
JNPRJ4350, 256MB CF, 1GB RAM, 0 PIM cards, AC
PSU, w/JUNOS
$6,500
700457724
J-4350-JB-N-TAA
JNPR J4350,256MB CF,1GB RAM,HW Encryp,0
PIM,AC PSU,JUNOS,NEBS/TAA. Replacement for
700400724
$7,500
700457732
J-4350-JB-DC-N-
TAA
JNPR J4350,256MB CF,1GB RAM,HW Encryp,0
PIM,DC PSU,JUNOS,NEBS/TAA Replacement for
700400997
$8,000
J6350 Series
700401284
J-6350-JB
JNPR J6350, 256MB CF, 1GB RAM, 0 PIM cards, 1
AC PSU, w/JUNOS
$10,500
700457740
J-6350-JB-N-TAA
JNPR J6350,256MB CF,1GB RAM,HW Encryp,0
PIM,AC PSU,JUNOS,NEBS/TAA Replacement for
700401953
$12,000
700457757
J-6350-JB-DC-N-
TAA
JNPR J6350,256MB CF,1GB RAM,HW Encryp,0
PIM,DC PSU,JUNOS,NEBS/TAA Replacement for
700402159
$12,500
2.3.
What’s New with Avaya Communication Manager 5.0
The following highlights the key features and enhancements in Communication Manager
Release 5.0.
SIP Contact Center Features - Network Call Redirection (NCR), User to User
Information (UUI), and Avaya Agent Deskphone 16CC
Communication Manager 5.0 and SIP Enablement Services 5.0 deliver a number of key SIP
enhancements for the SIP based contact center such as the support of Network Call
Redirection (NCR), User to User Information (UUI) on SIP trunks and the new and low cost
SIP based contact center agent desk phone. The combination of these new capabilities
along with the Avaya Voice Portal and enhanced Communication Manager SIP Trunking
provide customers with the first complete end-to-end SIP contact center solution from any
major vendor.
In today’s contact centers, customers use ISDN trunks on Communication Manager with
Network Call Redirection (NCR) to reduce costs in a multi-site call center. NCR is a Service
Avaya Aura™ Communication Manager 5.2 Product Definition
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Provider feature that Communication Manager supports whereby the network (PSTN)
manages the call redirection to reduce the need for overflow ISDN trunks. Network Call
Redirection is also referred to as Take Back and Transfer and allows incoming contact center
calls to be redirected by Communication Manager to a different IVR or agent queue on a
different switch.
User to User Information (UUI) is a field that is used to encode customer identifier
information and is often used by Contact Center applications to route incoming calls or
trigger screen pops. UUI has been supported in traditional ISDN trunks, but no equivalent
encoding was defined in the original SIP standards. Avaya recognized this outage and
authored an IETF Internet Draft (
http://tools.ietf.org/id/draft-johnston-sipping-cc-uui-
02.txt
) that defines how UUI could be transmitted in SIP signaling. This capability is
implemented in Communication Manager 5.0, as well as the Avaya Voice Portal. UUI can be
provided for outgoing as well as incoming calls that have UUI and CTI routed calls based on
adjunct route with UUI.
For a complete list of the supported Contact Center features on the Avaya 16CC Agent desk
phone, please consult the Call Center 5.0 Product Definition at the Avaya Enterprise Portal-
> Products -> Products By Groups-> Call Center-> Sales Collaterals and Tools-> Job Aids
and Tools.
SIP Trunk Alternate Routing
This enhancement to SIP trunking enables Communication Manager to detect and route the
call around network failure resulting in higher resiliency and availability with SIP trunks.
With SIP Trunk Alternate Routing, Communication Manager will route the outgoing call over
alternate trunks at the same time it initiates the OPTIONS test to the destination SIP device
when it does not receive a response to its SIP INVITE message within 4 seconds.
Co resident CM 5.0 and SES 5.0 on the S8300C
Avaya Communication Manager 5.0 on the S8300C now includes an embedded Avaya SIP
Enablement Services component. The embedded Avaya SIP Enablement Services supports
the same functionality as an S8500-based server and can be configured as a Combo for use
in standalone deployments or as a Home, which allows the S8300 to be connected to a
larger SIP network through an S8500-based Edge server.
Avaya Communication Manager 5.0 on the S8300C with the embedded Avaya SIP
Enablement Services server can support up to 100 SIP stations.
Note that in Communication Manager 5.0, the co resident CM 5.0 and SES 5.0 support is
only available to a standalone S8300C configuration. Local Survivable Processor (LSP)
support of SIP stations is not available in this release.
This new configuration makes SIP Telephony more cost-effective for small-to-mid-sized
enterprises and standalone small-of-large branch offices by eliminating the need to
purchase an external S8500-based Avaya SIP Enablement Services server.
SIP Visiting User
Avaya Aura™ Communication Manager 5.2 Product Definition
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SIP Visiting User allows users to receive the exact same telephony user experience as they
have at their desk regardless of where they happen to sit down within the Enterprise. When
visiting a "hotel" desk, regardless of whether it is down the hall or halfway around the
world, users simply log in to the one-X® Deskphone SIP R2.0 station using their normal
station id and PIN, and the desk phone transforms itself into the same configuration as their
normal phone, including line appearances, feature buttons, dial plan, etc. When they're
finished, users can simply log out. Users will also be automatically logged out after an
administrable period inactivity if they forget to manually log out.
SIP Visiting User also ensures that emergency calls are handled correctly by intercepting
them and routing them out a local trunk.
SIP Visiting User provides improved productivity for nomadic workers such as IT personnel,
sales representatives, and executives with minimal administrative overhead.
Extend Call for SIP Desk Phones
Customers can now assign a new Extend Call feature button to their one-X® Desk phone
SIP R2 stations to enable user to extend
an active call to their cell phone. Extension to
Cellular calls that have been answered on a user's mobile phone can be picked up from the
user's
one-X®
Desk phone R2 station.
The Extend Call feature allows customers to stay connected when they are away from their
desks. It also allows customers to seamlessly switch from their mobile phone to their desk
phone.
Per Location AAR Analysis and Digit Conversion
This feature gives customers the same per-location flexibility they currently enjoy with
ARS. This has many uses, one of which is letting customers assign local trunk groups on a
given gateway for outgoing private-network calls from users on that gateway. This
becomes especially important when customers convert independent per-branch PBXs into
gateways connected to a central Avaya Communication Manager server.
Modem over IP Tone Detection Bypass
The Modem over IP Tone Detection Bypass feature offers those customers who use older or
non-standard external equipment such as modems, fax, TTY devices an option to identify
these external equipments through pre administration in Communication Manager to enable
VoIP firmware to immediately put these calls in a pass-through mode. This is an
enhancement over the current implementation in which Communication Manager uses tone
detection to recognize these devices.
Survivable Call Detail Record (CDR) on ESS and Main
Previously in Communication Manager 4.0, this feature preserves the CDR records
associated with calls that occur while a gateway is under the control of the LSP survivable
server. Starting with Communication Manager 5.0, survivable CDR will also be available to
the ESS survivable server and primary server. Customer can now have a consistent way to
collect CDR records across all Avaya servers whether they are primary or survivable servers.
Avaya Aura™ Communication Manager 5.2 Product Definition
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ISDN CCBS Supplementary Service on Busy
In Europe, Middle East and Asia, the public network service providers support the
ISDN Call Completion Busy Subscriber (CCBS) capabilities that enable automatic call back to
a busy subscriber. This ISDN CCBS Supplementary Services is implemented in
Communication Manager 5.0 to support automatic call back to the public network.
Note:
•
The CCBS feature is not supported by all service providers.
•
The Call Completion on No Reply (CCNR) feature is defined by the ETSI standards.
But the CCNR feature is not supported by Communication Manager, or by service
providers for new customers.
Avaya IA770 INTUITY AUDIX Messaging Application
Avaya IA770 software messaging application will now support IMAP4 Internet
Message
Access Protocol allowing customers to use their own IMAP client for message retrieval using
a standard protocol. This is the same functionality currently offered with IALX Messaging
solution.
Avaya G450 Media Gateway
The G450 Media Gateway is a media gateway that can be deployed in medium to large sized
branch locations or in wiring closets that service buildings and floors in a campus
environment. It works in conjunction with Avaya Communication Manager 5.0 software
running on Avaya S8XXX Servers to help deliver intelligent communications to enterprises
of all sizes.
The G450 combines telephony and data networking by providing PSTN toll bypass and
routing data and VoIP traffic over the WAN. The G450 provides full support for Avaya IP and
digital telephones, as well as analog devices like modems, fax machines and telephones.
A single G450 can support up to 450 users when deployed with an S8300 as a branch
gateway in a mid to large branch office or Enterprise. It can serve up to 2400 users when
deployed with S8500 as a campus gateway or in a large branch office.
The G450 can be configured as a standalone S8300 Server or as a survivable gateway to an
Avaya S8XXX Server operating as an External Call Controller (ECC). As a survivable
gateway, the G450 can act as a Local Survivable Processor (LSP) to provide full featured
telephone service to the gateway or it can provide basic telephony features in the Standard
Local Survivability (SLS) mode.
Avaya Aura™ Communication Manager 5.2 Product Definition
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The information contained in this document can not be distributed
or reproduced in whole or in part without express written consent of Avaya Inc.
The G450 is a scalable device with a basic configuration consisting of 1 Power Supply Unit
(PSU), 1 Main board and a single Digital Signal Processing (DSP) childboard supporting 80
or 20 VoIP channels. This configuration can be enhanced by adding a redundant PSU unit
and up to three additional DSP childboards, increasing the number of VoIP channels up to
240 channels.
The G450 is a modular device, adaptable to support different combinations of endpoint
devices. While fixed front panel ports support the connection of external LAN switches,
network data ports, Ethernet WAN lines and external routers, eight slots are provided for
plugging in optional media modules. Pluggable media modules provide interfaces for
different types of telephones, trunks, and WAN links. A combination is selected to suit the
needs of the branch. Other telephony modules are also available to provide full support for
legacy endpoints such as analog and digital telephones. A range of WAN modules provide
support for USP and E1/T1 WAN links. IP phones are supported via an external LAN switch.
The G450 chassis features field replaceable DSPs, PSUs, fan tray, and main board for
enhanced reliability.
For more information on Branch Solutions or the G450 Media Gateways, please visit
www.avaya.com
and locate G450 Media Gateway under Products A-Z.
Relevant Material Codes
SAP CODE
DESCRIPTION
GPL
700407802 G450-MP80
-
G450 chassis/MB450/80 channels childboard
/1PSU
$8,500
700432487 G450-MP20
-
G450 chassis/MB450/20 channels childboard
/1PSU
$5,300
700432503 MP80
-
80 channels DSP childboard
$2,800
700432511 MP20
-
20 channels DSP childboard
$1,000
700432529 PSU4504 -G450 PSU 400W AC
$1,000
Avaya IG550 Integrated Gateway Enhancements
Through the joint development aspects of our alliance with Juniper Networks, Avaya and
Juniper have created the Integrated Branch Communications Solution, embedding Avaya's
expertise in voice gateway technology within Junipers' secure J-Series routing platform. The
IG550 Integrated Gateway consists of telephony gateway and interface modules that slot
into Juniper Networks J-Series branch routers. These modules deliver the similar capabilities
of existing Avaya Gx50 Media Gateways in a single box routing/security/telephony solution.
The IG550 provides users with access to centralized Avaya Communication Manager
Applications and targets branch offices of up to 100 users in mid to large Enterprises. The
solution also provides multi level survivability capabilities for the branch users.
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Building on this strategic alliance, Avaya is introducing a second set of gateway modules
and media cards in the IG550 Integrated Gateway family. Starting with this release, IG550
will be supported by Juniper’s new J2320 and J2350 routers for the small branch office. The
J6350 and J4350 for mid to large branches will be supported as before. J2320/50 will be
supported by Communication Manager 5.0 and higher.
Included are two new gateway modules, the TGM550-10 and TGM550-20, which together
with the J2320/50 routers, have the capacity and price points to serve the needs of smaller
branches. Also included are several new interface modules to cost-effectively support high
density analog trunks and lines.
Please see product pricing and ordering information below. For more information on Branch
Solutions or the IG550 Integrated Gateway and media cards, please visit
www.avaya.com
and locate IG550 Integrated Gateway under Products A-Z.
Avaya S8730 Server
With Communication Manager 5.0, Avaya introduced the next generation of the S8700
series Server. The S8730 Server is the follow-on server for the S8720 Server. The S8730
Server has the same capacities and functionality as the S8720 in an XL configuration. The
performance of the S8730 with hardware duplication is equivalent with the S8720 with
hardware duplication as measured in Busy Hour Call Completions.
The S8730 Server is offered in two duplication configurations: either hardware duplication
using the DAL2 duplication memory board, or software duplication using a method of
shadowing data between the active and standby processors in a system without specialized
hardware.
Consistent with other members of the S8700 series, the entire server complex of the S8730
is duplicated. This increases overall system availability and minimizes the risk of one
component causing a failure. The S8730 comes equipped with RAID level 11 controllers,
but the default configuration ships with a single HDD in each server. The second RAID HDD
is an orderable option for the S8730. In addition, a second power supply is also an
orderable option.
1
RAID 1 utilizes a disk mirroring method which creates a set of data on two disks. Each of these disks is
independent of each other and contains a complete copy of the data. If either disk fails, the other disk continues to
function as a single disk until the failed disk is replaced.
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The following table compares the S8730 Server with the S8720 Server.
Specifications
S8730 Server
S8720 Server
Processor
AMD Opteron dual core 2216
Processor (2.4GHz)
AMD Opteron
Standard Memory
4 GB
1 GB
Optical Drives
DVD/CD-ROM
DVD/CD-ROM
NIC
6 NICs (10/100/1000)
6 NICs (10/100/1000)
Hard Drive
1 72GB SAS drive (optional
RAID)
1 72GB or > SCSI Drive
Ports
2 USB 2.0
2 USB 2.0
Chassis
2U High form factor per
server
3.38 in x 17.5 in x 25.75 in
2U High form factor per
server
3.38 in x 17.5 in x 25.75
in
Duplication Card
DAL2 or Software Duplication
DAL1 pre-CM 4.0, DAL2
CM4.0 or Software
Duplication
Power Supply
Optional 2
nd
power supply
NA
For more information on the Avaya S8730 Servers, please visit
www.avaya.com
and locate
S8730 Server under Products A-Z.
Relevant Material Codes
SAP CODE
DESCRIPTION
GPL
211330
S8730 MEDIA SRVRS
$15,000
211331
S8730 ENTERPRISE SURVIVABLE SRVRS
$15,000
700445794 S8730 RAID HDD (Optional)
$600
700445802 S8730 SECOND POWER SUPPLY (Optional)
$500
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3. COMPATIBILITIES/INCOMPATIBILITIES
3.1.
Minimum Adjunct Versions for a 6/7 Digit Dial Plan
All servers in private networks that will support expanded numbering plans must be
upgraded to Avaya Communication Manager. Most, if not all, adjuncts such as CMS,
Intuity™, and Conversant®, as well as certain communications devices and system
management software will also need to be at minimum versions to support 6 and 7 digit
dialing. Some examples are the following:
•
Avaya IP Agent version R3 version CD.03 or later (when using VoIP Roadwarrior mode)
•
Avaya IP Softphone version R3v1 or later (when using VoIP Roadwarrior mode)
•
Avaya IP Telephone firmware version 1.5 or later
•
Avaya Voice Announcements over LAN Manager – Version 1.1
•
Avaya Site Administration – Version 1.11
•
Avaya Communication Manager Configuration Manager – Version 1.0
•
ASAI Release 11
•
Avaya Communication Manager Call Center (Release 11)
•
Avaya Call Management System (CMS) R3V11
•
Avaya CMS Supervisor V11
•
Audix R5.1 or later
•
Avaya Interaction Center 6.0
•
CAS for Windows must be upgraded to eCAS.
A complete Adjunct Minimum Version list is available which shows all Avaya and Avaya OEM
product versions that are required for full 6/7-digit interoperability. For more information
see the Communication Manager & Adjunct Software Compatibility Matrix at
http://support.avaya.com
.
3.2.
Minimum Circuit Pack Firmware Vintage
The Software/Firmware Compatibility Matrix is available at
http://support.avaya.com
,
following these links: Downloads-> Latest TN Circuit Pack, Server, and Media Gateway
Firmware and Software Updates-> Latest Communication Manager Software & Firmware
Compatibility Matrix.
3.3.
Interoperability with Non Avaya Vendors
To serve our customers, Avaya can provide access to, as well as administrative support for
Avaya Communication Manager system for the purpose of a customer/vendor wishing to
conduct interoperability testing.
The goal of the Avaya Developer Connect Program or DevConnect
is to integrate third-
party software applications, host systems, and multi-vendor databases into the business
processes. They provide the opportunity for members, vendors, and strategic customers to
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develop and test their products against Avaya's products and the products of other industry
leaders to help to ensure that this goal is met.
Additional information on DevConnect is available at
http://avaya.com
4. ENVIRONMENTAL REQUIREMENTS AND LIMITATIONS
This information can be found in the Product Definitions of the corresponding Avaya S8300,
S8400, S8500 and S87XX Server at the Avaya Enterprise Portal-> Products-> Products by
Groups-> Servers (under Servers) or contact ATAC
5. REGULATORY COMPLIANCE
This information can be found in the Product Definitions of the corresponding Avaya S8300,
S8400, S8500 and S87XX Server at the Avaya Enterprise Portal-> Products-> Products by
Groups-> Servers (under Servers) or contact ATAC.
6. SOLUTION SERVICEABILITY
For the purpose of this document, the Service process starts with customer acceptance of
the product. This occurs after the Provisioning process ends or, for customer-installed
equipment, when the equipment arrives on site. The Service Process ends when the
product is taken out of service or when Avaya no longer supports it.
6.1.
Software Support and Hardware Maintenance
In traditional voice systems, hardware, operating system and features were tightly bonded – an
architecture that resulted in maintenance offers that bundled hardware and software support
into a single combined service. With the advent of IP Telephony and the rapid migration toward
open, “software centric” platforms, customers increasingly want flexible and straightforward
maintenance offers where they can separately choose their desired level of software and
hardware support.
Beginning December 2006, Avaya unbundled software and hardware maintenance offers for
most major products. For Communication Manager and Call Center, this new support model
was introduced with version 5.0. Once the rollout is complete worldwide, Avaya will have a
globally consistent set of maintenance offers available through all channels.
In the new structure, software maintenance is available in two offers: Software Support plus
Upgrades (SS+U) and Software Support (SS). Both give customers 24x7 remote technical
support for major problems, as well as easy access to all minor releases, extensive on-line
tools and service packs. Software Support plus Upgrades provides the same entitlements as
Software Support, as well as, access to major releases as they become available. For
customers who want to keep their applications on the cutting edge, Software Support plus
Upgrades ensures immediate access to major releases while also delivering locked-in TCO
savings.
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Software Support plus Upgrades and Software Support will begin billing on Day 1 for all
applications and for all channels. Time & Material will no longer be available for software
support.
For hardware, there are three simplified offers: Remote Hardware Maintenance, Remote
Hardware Maintenance with Advance Parts Replacement, and On-Site Hardware
Maintenance with a choice of 8x5 or 24x7 Coverage. All offers include Expert Systems
SM
diagnostics and 24x7 remote technical support. The Advance Parts and On-Site offers also
include equipment replacement. Customers requiring fully comprehensive monitoring will want
to combine SS+U with any of the Hardware Maintenance offers.
Additional information on Software Support and Hardware Maintenance, including specifics
about upgrades to Communication Manager 5.2, is available at
www.avaya.com
under Services
Product & IP Support Product Support Offering Software Support and Hardware
Maintenance.
6.2.
Avaya Maintenance Software Permission (MSP)
Avaya is dedicated to providing increased value to our customers. Therefore, Avaya now
includes Maintenance Software Permissions (MSPs) with the purchase or upgrade to
Communication Manager 5.0 and subsequent releases. The use of Avaya’s proprietary
Right-to-Use Maintenance Software Permissions, gives customers maintenance capabilities
that will allow you to respond to various alarms and aid in trouble isolation procedures.
Level 1 MSPs provide access to Avaya’s proprietary maintenance software to troubleshoot
station and trunks; whereas Level 2 MSP’s address system and processor alarms.
Customers can choose which level is desired. With the purchase of Communication Manager
5.2, MSPs, once activated, will be licensed to the asset owner/user and are not transferable.
As with the underlying Communication Manager software, Avaya owns all rights, title and
interest in and to MSPs and any underlying data and intellectual property. Avaya’s software
license terms apply to the use of and access to MSPs, including the prohibition of
unauthorized transfers, assignments and access. Avaya will license MSPs only to the asset
owner/user. Therefore, asset owners/users are strictly prohibited from authorizing,
assisting or otherwise permitting any third party (including any third party service provider)
to access MSPs or passwords/logins related to MSP’s. Avaya reserves the right to audit the
use of and access to MSPs at any time and to amend Avaya’s policy on the use of and
access to MSPs. Any asset owner/user in violation of the terms of its license agreement
may lose its right to use MSPs.
Authorized members of the BusinessPartners program will continue to maintain and support
their customers through the use of the DADMIN login as defined by the DADMIN Policy on
support.avaya.com
.
For Communication Manager 4.0 and prior releases, the process for use and activation
related to MSP’s will remain as is.
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6.3.
Service Entitlements for All Customers
Web site-based self-help support for Avaya Communication Manager is available to
customers on a 7x24 basis at URL
http://www.avaya.com/support/
Web site support includes:
•
Frequently Asked Questions (FAQs) and trouble isolation procedures related to Avaya IP
products
•
Technical Articles and white papers
•
Downloadable firmware upgrades, when applicable
•
User Guide information
•
Product Documentation
•
Product Training
Customers will be asked via the web tools to consult with their other vendors before
creating an on-line service request (e-ticket) or before calling Avaya when interoperability
issues are suspected.
Support beyond the web site's self-help information can be obtained via an on-line service
request (e-ticket) or phone call requests. Non-service agreement customers will be billed at
the Remote Help Desk at prevailing Time and Materials rates. Customers will be required to
provide their credit card number or Avaya account number prior to services being rendered.
Refer to the warranty contract for the complete terms, conditions, and limitations.
6.4.
Warranty
Avaya Inc. provides a 3 month limited warranty on the Avaya Communication Manager.
Refer to your sales agreement or other applicable documentation to establish the terms of
the limited warranty.
In addition, Avaya’s standard warranty language as well as details regarding support for this
product, while under warranty, is available at the Avaya Support Center and search under
Additional Information for Avaya US Warranty Policy.
USWarranty_Policy_
011603.pdf
6.5.
Product Correction Notices (PCNs)
Product Correction Notices (PCNs) are issued when a product’s functionally deviates in any
material respect from product documentation that Avaya generally makes available to users
of its products. Deviations normally affect multiple customers and fall into three different
severity levels; class 1 being the most severe through class 3 representing corrections for
minor issues. Severity levels are used to determine appropriate notification action and to
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guide service providers, resellers and customers on appropriate implementation actions.
Customers, distributors, and dealers will receive proactive notification for Class 1-2 by
registering on the Customer Support web site and subscribing for PCNs. Class 1-2 notices
will also be available to view on the Customer Support web site.
Avaya’s default delivery method for software PCNs is remotely. Any customer/business
partner that requests that the GSS perform the steps associated with the delivery of a
firmware/software update PCN, or requests that Avaya dispatch a technician to the
customer’s site, to the Communication Manager server are billed at the prevailing GSS
rates.
Product Correction Notice (PCN) support will be provided to all Avaya Communication
Manager customers. Customers with warranty and post warranty coverage will typically
receive special consideration for the time and material charges, if applicable, to a specific
product and configuration. PCNs are a function of the life cycle of the product. PCN
installations that require on-site support will take place between the hours of 8am to 5pm
(local time), Monday through Friday, excluding Avaya recognized holidays. PCN installations
that can be supported remotely may take place at any hour. Special billing consideration
will be given to customers who either have an Avaya Service Agreement or are under
warranty, up to but not exceeding an installation absent of labor and material charges. The
determination of PCN charges, if any, will be determined on a case-by-case basis by Avaya.
Customers who subscribe to eNotifications via the Avaya Support portal will receive email
notification that a PCN is available. This is the only method available for a customer to be
proactively notified that a PCN exists.
Avaya U.S. Direct Customers: Avaya Global Support Services On-Site and/or Remote
technicians will implement a PCNfor Avaya U.S. Direct Customers. Both will handle
scheduling and coordination.
Avaya U.S. BP: Avaya BusinessPartners who elect to perform the work to implement a PCN
will be responsible for scheduling and coordinating their customer base. Avaya
BusinessPartners can contact the Avaya Dealer Desk if hardware is required. Avaya
BusinessPartners who elect to have Avaya perform the work will schedule and coordinate
through Avaya Global Support Services.
Avaya International: Customers requiring a PCN contact their Avaya Regional Support
center and the request will be handled by the Avaya Global Support Services representative.
When the need arises for Avaya to replace defective components, Avaya will issue a Product
Correction Notice (PCN). The standard PCN process applies for this product. Some
components can be upgraded without the need for a field dispatch.
For a list of active PCNs, go to the Avaya Support Center (
http://support.avaya.com
) and
search under Additional Information for Product Correction Notices.
6.6.
Product Support Notices (PSNs)
Product Support Notices which replace Service Alerts are issued by Tier 4 Engineers and/or
Product Managers to notify the field of technical workarounds, process information, or
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document corrections/clarifications in addition to software/firmware updates and hardware
replacements.
For a list of issued PSNs, go to the Avaya Support Center (
http://support.avaya.com
) and
search under Additional Information for Product Support Notices.
6.7.
Remote Configuration Support (RCS)
Avaya will provide Help line support to U.S. and Canadian customers that have purchased a
Post Warranty Maintenance agreement during the applicable warranty period through the
RCS group. RCS Help line support includes answering any general usability questions
regarding Communications Manager Software functionality and providing advice to help the
customer achieve a working solution. This includes directing customers to sections of the
documentation that may answer their question(s), clarifying the documentation, or
recommending possible training courses. The RCS can provide customer specific
programming and administration support at Time and Material Per Incident rates, customers
can call 800.225.7585. The RCS team’s assistance does not include help with customer LAN
or design issues.
6.8.
Avaya Labs Field Support
Avaya Labs Field Support organizations (SSE) are responsible for the following activities:
Provide escalation support for the GSS
Status all GSS (Tier III) escalations
Negotiate with Avaya Labs developers to secure fixes in a time frame necessary to meet
customer expectations
Assist in the development of procedures for product updates and PCN applications
Issue Modification Requests (MRs) against the application, as required
Escalation to Avaya’s development team to work with third party development partners,
as appropriate
Populate tier 4 Field Support problem / resolution database for use by tiers 2 through 4
•
Compose Product Support Notices (PSNs) and Product Correction Notices (PCNs), when
applicable
6.9.
Description of Firmware Download Policy
Warranty or Post-Warranty Maintenance customers will be entitled to free RTS support
should they encounter problems with their downloads during normal Avaya business hours.
Customers (regardless of their PWM structure), who require assistance during non-business
RTS hours, will be billed at prevailing RTS out-of-hours rates.
For those T&M customers who require GSS assistance, they will be billed at the prevailing
GSS rates. Additionally, any customer/BP that requests that the GSS perform the steps
associated with helping deliver the firmware PCN to the customer’s DEFINITY switch will be
billed at the prevailing GSS rates. As well as, any customer/BP that requests that Avaya
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dispatches a technician to perform the steps associated with helping deliver the firmware
QPP to the customer’s Avaya Communication Manager based server will be billed at the
prevailing FSO rates.
6.10.
Remote Maintenance and INADS
Customers under warranty or maintenance contract must provide either a dedicated
telephone line or allow Ethernet packets to traverse their firewall to Avaya for alarming
purposes. If neither of these is available, then Avaya cannot attempt to remotely diagnose
product troubles. In this case, customers will be assessed per-incident billing charges for
the dispatch.
Communication Manager sends alarms directly to Avaya’s Expert Systems. If the customer is
not under warranty and does not have a post-warranty service agreement they can alarm
locally to their attendant. The US indirect channel has the option of offering local or remote
alarming. Alarms would be sent to an alarm receipt and ticketing device at a dealer location if
they choose to offer a remote alarming option.
Prior to the installation of Communication Manager, the customer is required to install a
communications path for Avaya to connect to the server or possibly gateway. Typically,
customers install a telephone line for the sole purpose of Avaya server installation, maintenance
and support. The availability of an “INADS” telephone line is a condition of warranty. Without
the customer provided remote access allowing Avaya access to the system, Avaya (and/or its
authorized agent) cannot support the terms and conditions of the product warranty.
Information on INADS lines is available at
http://enterpriseportal.avaya.com/ptlWeb/getfile?docID=Mzc3MDgxNg
When an INADS line or IP access are not provided, Avaya technical support will make a good
faith effort to resolve reported problems. Refer to the warranty contract for the complete
terms, conditions and limitations.
6.11.
Remote Alarm Management Service (RAM)
Remote Alarm Management Service is a business-to-business maintenance service offer that
provides remote alarm management service to the dealer, and the dealer passes along this
service in its maintenance offer to its end-user customer. It is not the same as Avaya’s
direct support post-warranty maintenance service. In this way, the Business Partner’s
(BP’s) relationship with the customer is strengthened and preserved. Remote Alarm
Management Service is an automatic trouble reporting and resolution service. RAM Service
provides 24-hour monitoring and management of alarms generated by a BP’s customer’s
system. This service is made possible for the BusinessPartner's customer via INADS
connectivity to Avaya’s patented EXPERT SystemsSM Diagnostic Tools, and the Business
Partner would include this in their maintenance contract to their end-user customer.
If you have any questions regarding the Remote Alarm Management Service that’s available
with Avaya Communication Manager based systems, please contact a Maintenance Offer
Product Manager: Terry Mitrou 732-852-2801.
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6.12.
Toll Fraud Indemnification
Information can be found in the Security Handbook 555-025-600 available through the
Avaya Publication Center. Avaya Toll Fraud Indemnity Program as part of an Avaya Service
Agreement.
6.13.
Avaya Manufacturer Support Policy
This is a manufacturer’s schedule of the product line support and does NOT imply end of
service support dates. Please review the Avaya Manufacturer Support policy on
support.avaya.com
to determine what is covered under this policy.
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7. DOCUMENTATION
7.1.
Release Notes
Release Notes for Communication Manager 5.2 are available at the Avaya support center at
http://support.avaya.com
.
Also see
Product Support Notices
(PSNs).
7.2.
Documentation
In support of the Avaya-wide Go Green initiative, Avaya no longer provides paper and CD
documentation for the Communication Manager product effective with Release 5.2. Avaya
online documentation is available from Avaya Support at
http://www.avaya.com/support
.
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APPENDIX A: GLOSSARY OF TERMS AND ACRONYMNS
Term
Definition
802.1p/Q IEEE standard 802.1Q and 802.1p provide the means to specify both
a virtual LAN (VLAN) and a frame priority at layer 2 for use by LAN
hubs, or bridges, which can do routing based on MAC addresses.
802.1p/Q provides for 8 levels of priority (3 bits) and a large number
(12 bits) of VLAN identifiers. The VLAN identifier at layer 2 permits
segregation of traffic to reduce traffic on individual links. Because
802.1p operates at the MAC layer, its presence may vary from LAN
segment to LAN segment within a single network region. Flexibility
requires that 802.1p/Q options be administered individually for each
network interface.
ADC
Asian Distribution Center
APS
Avaya Professional Services organization
ARS
Automatic Route Selection networking software
ASD
Avaya Solution Designer
ASG
Access Security Gateway
BCS
Business Communication Systems
BSR
Best Service Routing
CAMA
Centralized Access Message Accounting
CAS
Channel Associated Signaling
CIRD
Classless Interdomain Routing - CIDR is defined as a redefinition of
the subnet mask, allowing for the aggregation of contiguous classful
networks under a single network definition. This allows for more
efficient routing table management.
CLI
Command Line Interpreter
CO
Central Office
CoE
Center of Excellence, part of GSO
CoK
TSC's College of Knowledge
CSA
Avaya Customer Software Associate
DCP
Digital Communications Protocol
DCS
Distributed Communications System feature of Avaya Communication
Manager
DHCP
Dynamic Host Control Protocol
DID
Direct Inward Dial
DiffServ
Differential Services – a method of specifying service requirements
for IP packets at Layer 3. With the DiffServ option the system
administrator can administer (by region) and download to the
TN2302AP the DiffServ Type-of-Service (TOS) value, thus allowing
data networking equipment to prioritize the audio stream at the IP
level to promote voice quality. DiffServ makes use of the Type-of-
Service (TOS) octet in the existing IP Version 4 header. As such, it
may be set by information senders and used by IP (layer 3) routers
within the network.
Use of DiffServ and/or 802.1p priorities would typically apply to either
or both ends of a connection: the TN2302AP interfaces should be
configured to use the appropriate values for the network(s) to which
they are attached, and the IP end-points should be configured to use
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Term
Definition
the values appropriate for the network(s) to which they are
connected. In many cases, the communication devices are “local” and
the values are the same; in other cases, the values may be different.
This can be accommodated by downloading default values to the
endpoint to be used in case the endpoint installer or the user has not
provided values.
DSO
Data Services Organization
DSP
Digital Signal Processor
Dynamic
Jitter
Buffer
Perhaps the one aspect of IP networks that makes them
fundamentally different from circuit-switched networks is variance in
propagation delay, or jitter. Audio encoding/decoding is basically a
synchronous process: the analog signal is sampled at prescribed
intervals, the samples (or their encoding) are transmitted, the
received samples are clocked out to reproduce the analog signal. IP
networks are basically asynchronous transport devices. Clocks at the
sender and the receiver are not synchronized; hence the receiver may
play out audio slightly faster than it was generated (thereby
sometimes running out of audio to play) or slightly slower (thereby
falling farther and farther behind the source.) To make matters
worse, individual packets of audio may experience more or less delay
as they travel through the network, thereby causing variations in the
inter-arrival time. Some packets may experience “infinite delay” (be
lost) or such long delay that they become useless or stale.
The main technique for dealing with variable propagation delay is the
jitter buffer: Incoming audio is passed through the jitter buffer and
some amount of audio information (PCM samples for example) is
buffered before playing the samples out. If an incoming packet is
delayed somewhat, then the information already in the buffer can be
played out until either the buffer empties or the information arrives.
Since the packets are presumably coming at a fixed rate, when one or
more packets arrive late, some subsequent packets should arrive
“early” (or on time) to refill the buffer. If the buffer runs dry, some
type of audio fill-in must be supplied. As network jitter gets worse,
the size of the jitter buffer must be increased to avoid too many
under runs. Unfortunately, the use of a jitter buffer introduces a delay
proportional to the buffer’s target size. Some products (e.g., Microsoft
NetMeeting) create a large jitter buffer on the order of 200-300ms in
order to handle jitter from virtually any type of connection, which
introduces a “fixed” delay degradation of the conversation.
Cluster
Roaming
Cluster Roaming is a feature that allows a mobile phone to roam
within a cluster. A cluster is a set of trunk groups (of any size)
connected to an Avaya ECS that are used for X-Mobility and share the
same X-Mobility/Wireless type. All DECT trunks form one cluster, all
PHS trunks form another cluster, and all private networking ISDN
trunks that are neither DECT nor PHS form a third cluster for EC500.
A mobile phone may roam between the different switch nodes within
their cluster and the switch can track its location as follows.
Roaming (for this feature) involves the following elements: A user has
an identity (administered XMOBILE station(s)) on multiple Avaya ECS
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Term
Definition
in a network. The user has origination mapping to an XMOBILE
station on each Avaya ECS. The user dials from his mobile phone to
different Avaya ECS in the network.
When an XMOBILE station originates (Calling Number in ISDN Setup
messages maps to an XMOBILE station) over a trunk group that is a
different from its mobility trunk group but within the same cluster,
then its mobility trunk group is changed to the new trunk group. All
subsequent calls will be delivered to the XMOBILE station using the
new trunk group. DECT and PHS trunk groups (or rather their
associated signaling connections) also support reception of an ISDN
message called Location Update. Reception of this message tells the
PBX that a particular XMOBILE station should change its mobility
trunk to the one used by the Location Update message. All
subsequent calls will be delivered to the XMOBILE station using the
new trunk group.
ECLIPS
Enterprise Class IP Solutions
ECS
DEFINITY Enterprise Communication System, refers to release 5 and
later
EDC
European Distribution Center
EIS
Enterprise Internetworking Systems, the Avaya business unit that
provides and supports data networking equipment.
ESS
Enterprise Survivable Server
FSO
Avaya Field Services Organization
FTSO
Field Technical Support Organization (formerly known as the FSO and
GSO)
FX
Foreign Exchange
GCF
Gatekeeper Confirmation: Avaya Communication Manager sends this
to an endpoint in reply to a GRQ if the registration is proceeding
normally.
GES
Global Enterprise System, Avaya's new infrastructure support system,
based on SAP R/3
GK
Gatekeeper
GSIO
Global Services Information Officer group
GSO
Global Support Organization
GSS
Global Support Services (formerly the GTS, RTS, and TSO)
GUI
Graphical User Interface
GULLF
Graphical User interface Look, Listen, and Feel
IST
Implementation Support Team
H.225.0
Call signaling protocols and media stream packetization for
packet-based multimedia (includes Q.931 and RAS)
H.225.0
Annex G
Gatekeeper to gatekeeper (inter-domain) communications
H.235
Security and encryption for H-series multimedia terminals
H.245
Control protocol for multimedia communications
H.323
Annex D
Real-time fax using T.38
H.323
Call connection over UDP
Avaya Aura™ Communication Manager 5.2 Product Definition
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or reproduced in whole or in part without express written consent of Avaya Inc.
Term
Definition
Annex E
H.323
Annex F
Single-use device
H.323 V2
Packet-based multimedia communications systems
H.450.x
Supplementary services for multimedia.
Generic functional protocol for the support of supplementary services
in H.323
2. Call transfer
3. Diversion
4. Hold
5. Park & pickup
6. Call waiting
7. Message waiting indication
IP
Internet Protocol, part of the TCP/IP protocol stack
ISDN
Integrated Services Digital Network
IT
Information Technology
ITAC
International Technical Assistance Center, part of GSO
JTAPI
Java Telephony Application Programming Interface The JTAPI
standard is fully supported by Avaya’s CentreVu Computer Telephony.
The Java Telephony API (JTAPI) is a portable, object-oriented
Application Programming Interface for Java-based computer-
telephony applications. JTAPI serves a broad audience, from call
center application developers to Web page designers. JTAPI supports
both first-party and third party CTI application needs.
LAN
Local Area Network
LDAP
Lightweight Directory Access Protocol
LSP
Local Survivable Processor
MACS
Multimedia Applications Customer Support, a NetCare Data
Professional Services group
MAPD
Multi-Application Platform — DEFINITY
MB
Megabytes of memory or hard disk space
MC
Media Controller
MGCP
Media Gateway Control Protocol
MNC
Customers designated as Multinational Customers
NAT
Network Address Translation, used with Virtual Private Networks
NIC
Avaya Network Integration Center (800-551-3364)
NT
Microsoft New Technology Operating System
OSSI
Operations Support System Interface, a batch-oriented DEFINITY
protocol
PCMCIA
Personal Computer Memory Card International Association
PEC
Price Element Code
PNA
Private Network Access networking software
PRI
Primary Rate ISDN trunk
PSTN
Public Switched Telephone Network
RAID
Redundant Array of Inexpensive Disks
RAS
Registration, Authentication, and Status: the overall process of
establishing communication between an endpoint and a switch, in the
Avaya Aura™ Communication Manager 5.2 Product Definition
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or reproduced in whole or in part without express written consent of Avaya Inc.
Term
Definition
H.323 protocol.
SAL
Secure Access Link
SAP
This isn’t an acronym, but rather the name of the company that sold
an ordering and tracking system to Avaya.
SAT
DEFINITY System Access Terminal
SGCP
Simple Gateway Control Protocol
SI
Streamlined Implementation process
SIP
Session Initiation Protocol
SNMP
Simple Network Management Protocol
SPC
Avaya Services Product Connect, which links the RTS / GSO to
customer products via IP
SPE
Service Price Element; associated with time and materials billing
SSP
DEFINITY Size Sensitive Ports
T&M
Time and materials billing
T.38
Procedures for real-time group 3 facsimile communications over IP
Networks
TAC
In-country Avaya Technical Assistance Center
TCP
Transmission Control Protocol is a reliable end-to-end transport-level
protocol which provides error detection and correction, flow control,
and sequencing; the Internet standard reliable transport protocol
TFTP
Trivial File Transfer Protocol
TIEU
Technical Instructor - End User
TSAPI
Telephony Services Application Programming Interface. TSAPI also is
a key integration for Outbound Call Management enabling call
generation based on data base prompts.
TSC
Technical Service Center
TSC-SS
Technical Service Center Support System, replaced by Maestro
UDP
Uniform Dial Plan
UDP
User Datagram Protocol, a connectionless protocol that, like TCP, runs
on top of IP networks. Unlike TCP/IP, UDP/IP provides very few error
recovery services, offering instead a direct way to send and receive
datagrams over an IP network. It's used primarily for broadcasting
messages over a network in real time.
VLSM
VLSM is defined as a redefinition of the subnet mask, allowing for a
more efficient allocation of IP addresses within a traditional classful
block. During administration, the user will input a Network Bits value
between 1-30 on the ip-route form which will correspond to a
particular subnet mask.
VNMA
Voice Network Management Assist offer, previously known as Qualnet
VPN
Virtual Private Network
WAN
Wide Area Network
APPENDIX B: Standards supported
RECOMMENDATION
CURRENT SUPPORT: YES/NO?
G.711
Y
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or reproduced in whole or in part without express written consent of Avaya Inc.
G.726
N
G.728
N
G.729
Y
G.729a
Y
H.323 V2
Y
T.120
Y (intra-port network)
Q.931
Y
802.1d
N
802.1p
Y
802.1q
Y
802.3
Y
SNMP
Y
FAX - Group 3
Y
FAX - Group 4
N
T.37
N
T.38
Y
IP Precedence
Y
Differentiated Services
Y
RSVP
Y
Weighted Fair Queuing
NA (will use other vendors’ routers)
CBWFQ
NA
PQWFQ
NA
-RED
NA
Weighted RED
NA
RTP
Y
CRTP
N
RTCP
Y
RTSP
N
Policy Based Routing
NA
Committed Access Rate
NA
IPv6
N
MGCP H.248
Y
H.225
Y
H.245
Y
TCP/IP
Y
UDP/IP
Y
DHCP
Y
DCL
NA
APPENDIX C: Release History Lifecycle Dates
This table shows the End of Sale and End of Manufacturer supports dates for the various
versions of Avaya Communication Manager and its predecessors. For the lifecycle dates for
supporting hardware and servers refer to the respective hardware product definitions and
lifecycle announcements.
Release Version
Launch Date
End of Sale
Date
End of
Manufacturer
Additions
Still
Avaya Aura™ Communication Manager 5.2 Product Definition
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Support Date
Allowed?*
G3V2
January, 1994
June 7, 2004
No
G3V3
March 1995
June 7, 2004
No
G3V4
June 1997
June 7, 2004
No
ECS R5
November
1997
March 7, 2005
No
ECS R6
February 1999
March 7, 2005
No
ECS R7
June 2000
March 7, 2005
No
ECS R8
March 2001
March 7, 2005
No
ECS R9
March 2002
March 7, 2005
Yes
R10
July 2002
March 7, 2005
Yes
Communication
Manager 1.x
June 5, 2002
February 8,
2004
January 15, 2006
November 5, 2007
(for the DEFINITY
Server R only)
Yes
Communication
Manager 2.x
December 8,
2003
December 5,
2005
October 10, 2007
December 15,
2008 (for the
DEFINITY Server SI
only)
Yes
Communication
Manager 3.x
June 13, 2005
December 31,
2007
December 31,
2008
Yes
Communication
Manager 4.x
March 19, 2007
Not announced
Not announced
Yes
Communication
Manager 5.x
January 7, 2008
Not announced
Not announced
Yes
*Additions means adding additional users, features, or components such as an LSP or ESS.
See Appendix D: Additions to CM4 and Earlier Systems for more details.
APPENDIX D: Additions to Communication Manager 4.0 and Earlier
Systems
Features and capacity can still be added to older DEFINITY systems and up through Avaya™
Communication Manager 4.x release. The document that outlines the material codes,
pricing and policies for additions to these older systems can be found at the Avaya
Enterprise Portal-> Product-> Products A-Z-> Communication Manager-> Sales Collateral-
> Jobs Aids and Tools (under Tools) -> Appendix D Additions to CM4 and Earlier systems
.
APPENDIX E: Software Re-licensing Policy
A full description of Avaya's licensing policy and approach to re-licensing for Avaya
Communication Manager can be found at the Avaya Enterprise Portal-> Product-> Products
A-Z-> Communication Manager-> Sales Collateral-> Jobs Aids and Tools (under Tools) ->
Appendix E software relicensing.
Avaya Aura™ Communication Manager 5.2 Product Definition
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or reproduced in whole or in part without express written consent of Avaya Inc.
APPENDIX F: Selected Communication Manager Features and
Related Products
A detailed description of selected Communication Manager feature and related applications
can be found at the Avaya Enterprise Portal-> Product-> Products A-Z-> Communication
Manager-> Sales Collateral-> Jobs Aids and Tools (under Tools) -> Appendix F: Selected
Communication Manager Features and Related products.
For a complete list of the history of changes between Communication Manager Release 1.1
through 5.x, please go to the Avaya Enterprise Portal-> Products ->Products A-Z->
Communication Manager-> Release History.
To obtain official documentation covering all Communication Manager features, refer to the
above Documentation section of this product definition.
APPENDIX G: Migration and Merge Offers
As a customer’s needs change, Communication Manager servers can be replaced with
higher-capacity versions and also several servers can merged into one larger system.
Detailed information on License Migrations & Merges is available at the Avaya Enterprise
Portal-> Product-> Products A-Z-> Communication Manager-> Sales Collateral-> Jobs Aids
and Tools (under Tools) -> Appendix G license merge and migration.
APPENDIX H: License Moves
License moves between servers occur when a customer needs to move end-users or agents
licenses and supporting facilities from one main server to another on an infrequent basis.
Both servers will continue to be in-service. Detailed information on License Moves is
available at the Avaya Enterprise Portal-> Product-> Products A-Z-> Communication
Manager-> Sales Collateral-> Jobs Aids and Tools (under Tools) -> Appendix H License
Moves.
APPENDIX I: LSP and ICC Conversion
The process to convert an S8300 or S8500 ICC to LSP or vice versa involves RFA license file
changes, SAP orders and new translations. The license process and the appropriate SAP
material codes are detailed at the Avaya Enterprise Portal-> Product-> Products A-Z->
Communication Manager-> Sales Collateral-> Jobs Aids and Tools (under Tools) ->
Appendix I ICC and LSP conversion.
APPENDIX J: Moving LSP and ESS Servers
The process to move S8300 and S8500 LSPs and ESS servers between main servers is
detailed at the Avaya Enterprise Portal-> Product-> Products A-Z-> Communication
Avaya Aura™ Communication Manager 5.2 Product Definition
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Manager-> Sales Collateral-> Jobs Aids and Tools (under Tools) -> Appendix J moving LSP
and ESS Servers.
APPENDIX K: Upgrade Protection Plan for Communication Manager
4.0
The Upgrade Protection Plan for Communication Manager (UPPCM) is no longer available.
With release 5.0 and later, UPPCM has been replaced with Software Support plus Upgrades
(SS+U).
This appendix is no longer provided or updated.
APPENDIX L: ESS Conversions
The process to convert an S8300 or S8500 ESS to Main Server or vice versa involves RFA
license file changes, SAP orders and new translations. The license process and the
appropriate SAP material codes are detailed at the Avaya Enterprise Portal-> Product->
Products A-Z-> Communication Manager-> Sales Collateral-> Jobs Aids and Tools (under
Tools) -> Appendix L ESS Conversions.
APPENDIX M: RFA Licensed Features
This appendix shows screen representations of the SAT system parameters customer-
options form showing the licensed features that are available through Communication
Manager software, and is available at the Avaya Enterprise Portal-> Product-> Products A-
Z-> Communication Manager-> Sales Collateral-> Jobs Aids and Tools (under Tools) ->
Appendix M RFA Licensed Features.
Avaya Aura™ Communication Manager 5.2 Product Definition
Page 84 of 85 Avaya Inc. – Proprietary & Confidential. Oct 24, 2011
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or reproduced in whole or in part without express written consent of Avaya Inc.
CONTACT INFORMATION
NOTE: If you have questions on Communication Manager or related solution elements,
please contact ATAC at 888-297-4700 or 720-444-7700 (Hours of operation: 9 am
EST – 8 pm EST) before contacting the responsible Product Manager(s) below.
For RFA related issues, please contact the RFA help Desk at 866-282-9248.
CONTACT
Products
Core Communication Services & Applications
Christopher E. Johnson
Communication Manager,
MVE, CME
chrisj1@avaya.com
Steve Durney
Session Manager
srd@avaya.com
Ron Kidd
SIP Enablement Services
rkidd@avaya.com
Neil Lewis
Video
neillewis@avaya.com
Tom Rowland
Cathy Smyth
AES – UC (DMCC, Unified
Desktop, servers)
AES – CC (CVLAN, DLG,
TSAPI)
rowland@avaya.com
csmyth@avaya.com
Puneet Gaur
Conferencing & Collaboration
pgaur@avaya.com
Frank Chang
System Management
fchang@avaya.com
Eran Shapiro
System Management
eshapiro@avaya.com
Paola Benassi
Messaging
paolab@avaya.com
Mike Wasserburger
Messaging
wasserburger@avaya.com
Converged Infrastructure
Neil Gallensky
Servers, System Platform
neg@avaya.com
Jamie Sketers
G650 Media Gateway
jsketers@avaya.com
Yossi Asyag
Branch Media Gateways:
G250, G350, G430, G450 &
G700
yasyag@avaya.com
Cecelia Perez-Benitoa
Juniper IG550
perezbenitoa@avaya.com
Contact Centers
Michael Chan
Avaya Call Management
System (CMS)
chan@avaya.com
Bill Jolicoeur
Product Manager – IP Agent
& Contact Center
bjolicoeur@avaya.com
Avaya Aura™ Communication Manager 5.2 Product Definition
Page 85 of 85 Avaya Inc. – Proprietary & Confidential. Oct 24, 2011
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or reproduced in whole or in part without express written consent of Avaya Inc.
Access and Communication Devices
Julie Thiesen
one-X Mobile clients, one-X
Portal, one-X Mobile, one-X
Server
julie@avaya.com
Phil Klotzkin
one-X Communicator,
Softphone clients
klotzkin@avaya.com
Andy Allison
Speech to Text
aallison@avaya.com
Jamie Lawson
Devices, 9600-series one-X
Deskphone
jlawson1@avaya.com
Paula Goldstein
Videophone, Conference
phones, headsets
pgoldstein@avaya.com
Eric Koob
1600-series IP deskphones
koob@avaya.com
Tom Petsche
9600 SIP Firmware
petsche@avaya.com
© 2009 Avaya Inc. All Rights Reserved.
All trademarks identified by the ® or
TM
are registered trademarks or
trademarks, respectively, of Avaya Inc. All other trademarks are the
property of their respective owners.
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