Quality system

Quality system

With no system of quality control how

With no system of quality control how

do you distinguish between the good,

do you distinguish between the good,

the bad and the ugly?

the bad and the ugly?

quality assurance is all the planned

quality assurance is all the planned

and systematic activities

and systematic activities

implemented within the quality

implemented within the quality

system to provide confidence that the

system to provide confidence that the

project will satisfy the relevant quality

project will satisfy the relevant quality

standards

standards

Quality Assurance

Quality Assurance

Q

Q

uality assurance is often provided

uality assurance is often provided

by quality assurance department or

by quality assurance department or

similar organization

similar organization

I

I

t should be performed throughout

t should be performed throughout

the project

the project

Another goal of quality assurance is

Another goal of quality assurance is

continual quality improvement

continual quality improvement

Quality Assurance

Quality Assurance

A

A

ssurance may be provided to the

ssurance may be provided to the

project management team and to the

project management team and to the

management of the performing

management of the performing

organization, it may be

organization, it may be

also

also

provided

provided

to the customer and other not

to the customer and other not

actively involved in the work of the

actively involved in the work of the

project.

project.

Quality assurance inputs

Quality assurance inputs

Quality management plan

Quality management plan

R

R

esults of quality control

esults of quality control

measurements

measurements

Operational definitions

Operational definitions

Quality Assurance tools and

Quality Assurance tools and

techniques

techniques

Q

Q

uality planning tools and techniques

uality planning tools and techniques

–

Benefit cost analysis

Benefit cost analysis

–

Benchmarking

Benchmarking

–

Flowcharting

Flowcharting

–

Design of experiments

Design of experiments

–

Cost of quality

Cost of quality

Q

Q

uality audits

uality audits

:

:

–

a structured review of other quality management

a structured review of other quality management

activities

activities

–

The objective of a quality audit is to identify lessons

The objective of a quality audit is to identify lessons

learned that can improve performance of this project

learned that can improve performance of this project

Quality assurance Output

Quality assurance Output

Quality Improvement

Quality Improvement

–

it includes taking action to increase t

it includes taking action to increase t

h

h

e

e

effectiveness and efficiency of the

effectiveness and efficiency of the

project to provide added benefits to the

project to provide added benefits to the

project stakeholders

project stakeholders