Quality system
Quality system
With no system of quality control how
With no system of quality control how
do you distinguish between the good,
do you distinguish between the good,
the bad and the ugly?
the bad and the ugly?
quality assurance is all the planned
quality assurance is all the planned
and systematic activities
and systematic activities
implemented within the quality
implemented within the quality
system to provide confidence that the
system to provide confidence that the
project will satisfy the relevant quality
project will satisfy the relevant quality
standards
standards
Quality Assurance
Quality Assurance
Q
Q
uality assurance is often provided
uality assurance is often provided
by quality assurance department or
by quality assurance department or
similar organization
similar organization
I
I
t should be performed throughout
t should be performed throughout
the project
the project
Another goal of quality assurance is
Another goal of quality assurance is
continual quality improvement
continual quality improvement
Quality Assurance
Quality Assurance
A
A
ssurance may be provided to the
ssurance may be provided to the
project management team and to the
project management team and to the
management of the performing
management of the performing
organization, it may be
organization, it may be
also
also
provided
provided
to the customer and other not
to the customer and other not
actively involved in the work of the
actively involved in the work of the
project.
project.
Quality assurance inputs
Quality assurance inputs
Quality management plan
Quality management plan
R
R
esults of quality control
esults of quality control
measurements
measurements
Operational definitions
Operational definitions
Quality Assurance tools and
Quality Assurance tools and
techniques
techniques
Q
Q
uality planning tools and techniques
uality planning tools and techniques
–
Benefit cost analysis
Benefit cost analysis
–
Benchmarking
Benchmarking
–
Flowcharting
Flowcharting
–
Design of experiments
Design of experiments
–
Cost of quality
Cost of quality
Q
Q
uality audits
uality audits
:
:
–
a structured review of other quality management
a structured review of other quality management
activities
activities
–
The objective of a quality audit is to identify lessons
The objective of a quality audit is to identify lessons
learned that can improve performance of this project
learned that can improve performance of this project
Quality assurance Output
Quality assurance Output
Quality Improvement
Quality Improvement
–
it includes taking action to increase t
it includes taking action to increase t
h
h
e
e
effectiveness and efficiency of the
effectiveness and efficiency of the
project to provide added benefits to the
project to provide added benefits to the
project stakeholders
project stakeholders