Business English Vocabulary
Unit 1 Face to face
aggressive
aggression - spoken or physical behaviour which is threatening or involves harm to someone or something
appointment noun
a formal arrangement to meet or visit someone at a particular time and place
badge noun
a small piece of metal, plastic, cloth, etc., with words or a picture on it, that is pinned or sewn to your clothing, often to show your support for a political organization or belief, or your rank, or membership of a group, etc.
colleague noun
one of a group of people who work together
head of department noun
head - someone in charge of or leading an organization, group, etc.
department - any of the divisions or parts of esp. a school, university, business or government
managing director noun
(British and Australian) A managing director (abbreviation MD) of a company is the person in charge of the way it operates.
personnel noun
the people who are employed in a company, organization or one of the armed forces
public relations noun
the activity of keeping good relationships between an organization and the people outside it
sales office noun
Sales is the department of a company that organizes and does the selling of the things it makes.
sincere adjective
(of a person, feelings or behaviour) not pretending; without falseness; honest
small talk noun
social conversation about unimportant things, often between people who do not know each other well
superior noun
(a person or group of people who are) higher in rank or social position than others
surname noun
the name that you share with other members of your family
vice-chairman noun
vice - used as part of the title of particular positions. The person who holds one of these positions is next below in authority to the person who holds the full position and can act for them
chairman - a person in charge of a meeting or organization
visitor
visit - to go to a place in order to look at it, or to a person in order to spend time with them
whereabouts noun
the place where a person or thing is
aperitif noun
an alcoholic drink, esp. one which is drunk before a meal
apparently
used to say you have read or been told something although you are not certain it is true
behaviour noun
behave - to act in a particular way, or to be good by acting in a way which has society's approval
chew over noun
to think about or discuss something carefully for a long time
counterpart noun
a person or thing which has the same purpose as another one in a different place or organization
demonstration
demonstrate - to show; to make clear
disaster noun
(an event which results in) great harm, damage or death, or serious difficulty
manners plural noun
polite ways of treating other people and behaving in public
offence noun
upset and hurt feelings or feelings of annoyance, often because someone has been rude or shown a lack of respect
syllable noun
a single unit of speech, either a whole word or one of the parts into which a word is separated when it is spoken or divided when it is printed. It usually contains a vowel.
tricky adjective
(of a piece of work or a problem) difficult to deal with and needing careful attention or skill
accountant noun
An accountant is someone who keeps or examines the records of money received, paid and owed by a company or person.
ambitious adjective
Someone who is ambitious has a great desire to be successful, powerful or wealthy.
application noun
An application is a computer program that is designed for a particular purpose.
challenge noun
(the situation of being faced with) something needing great mental or physical effort in order to be done successfully and which therefore tests a person's ability
deadline noun
a time or day by which something must be done
environment noun
the conditions that you live or work in and the way that they influence how you feel or how effectively you can work
finance noun
(the management of) a supply of money
generate verb
to cause to exist, or to produce
hands-on
Someone who has hands-on experience of something has done or used it personally rather than just read or learned about it.
hectic adjective
full of activity; very busy and fast
responsibility noun
A responsibility is a duty that you have because of your job or position
body language noun
the movements or positions by which you unintentionally show other people how you are feeling
business card noun
a small rectangular piece of stiff paper with information printed on it, esp. a person's job title, business address and telephone number
click verb
to make a short sharp sound, or to make something do this
co-worker noun
a person working with another worker, esp. as a partner or helper
concentrate verb
to direct (your mental powers or your efforts) towards a particular activity, subject or problem
conference noun
an event, sometimes lasting a few days, at which there are a group of talks on a particular subject, or a meeting in which esp. business matters are discussed formally
delegate noun
a person chosen or elected by a group to speak, vote, etc. for them, esp. at a meeting
indigestion noun
pain caused in the region of the stomach by the stomach not correctly breaking down food so that it can be used by the body
quiz noun
a game or competition in which you answer questions
reliable adjective
Something that is reliable can be trusted because it works well.
sigh verb
to breathe out slowly and noisily, expressing tiredness, sadness, pleasure, boredom, etc.
sniff verb
to take air in through your nose noisily and in one action, usually to stop the liquid inside the nose from flowing out, or to smell something by taking air in through your nose
yawn verb
to open the mouth wide and deeply breathe in and out without conscious effort, usually when tired or bored
border noun
a strip that goes around or along the edge of something, often as decoration
ballpark figure noun
a number which is a guess, but which you believe is near the correct number
fact noun
something which is known to have happened or to exist, esp. something for which proof exists, or about which there is information
flu noun
an infectious illness which is like a very bad cold, but which causes a fever
junior adjective
low or lower in rank
senior adjective
high or higher in rank
sketch noun
a simple, quickly-made drawing which does not have many details, or a short written or spoken story which does not have many details
Unit 2 Letters, faxes and emails
attend to [someone/something] verb
to deal with something or help someone
e-mail noun
the system for using computers to send messages over the Internet, or a message or document sent using this system
memo noun
a message or other information in writing sent by one person or department to another in the same business organization
proportion noun
a part or share of the whole, or a compared number, amount or level
envelope noun
a flat, usually square or rectangular, paper container for a letter
cc
abbreviation for carbon copy (= used, esp. on a letter, to show that the stated people will be sent a copy)
catalogue UK catalog US noun
a book with a list of all the goods that you can buy from a shop, or of all the books, paintings, etc that exist in a place
concise adjective
short and clear; expressing what needs to be said without unnecessary words
courteous adjective
polite and respectful; well-mannered
dot matrix printer noun
A dot-matrix printer is a computer printer that forms letters, numbers and other symbols from dots
heading noun
words written or printed at the top of a text as a title
house style noun
a set of rules a company follows for such things as spelling and design in all the things it produces
letterhead noun
the top part of a piece of writing paper where the name and address of a person or business is printed
logo noun
a picture, pattern or way of writing its name that an organization uses as its symbol and puts on its products
pp
used to show when someone has signed a document for a person who is not available to sign it
paragraph noun
a short part of a text, consisting of one or more sentences and beginning on a new line. It usually deals with a single event, description, idea, etc.
recycle verb
to collect and treat (rubbish) to produce useful materials which can be used again
manual noun
a book which gives you practical instructions on how to do something or how to use something, such as a machine
additive noun
a substance which is added to food in order to improve its taste or appearance or to preserve it
aroma noun
a strong, usually pleasant smell
artificial adjective
made by people, often as a copy of something natural
customer noun
a person who buys goods or a service
extract verb
to remove or take out (something)
irrelevant adjective
not related to what is being discussed or considered and therefore of no importance
order form noun
a printed form which a customer uses to request goods or a service
relevant adjective
connected with what is happening or being discussed
sample noun
a small amount of something which shows you, or which can be tested to show you, what the rest is or should be like
wavy adjective
having a series of curves
assemble verb
to join or bring (parts) together in a single group or place, or (of parts) to come together like this
agent noun
a person who acts for or represents another
benefit noun
a helpful or good effect, or something intended to help
come up to expectations
If something does not come up to expectation(s) it is not as good as expected.
compile verb
to collect (information) from a variety of places and arrange it in a book, report or list
contract noun
a legal document that states and explains a formal agreement between two different people or groups, or the agreement itself
engineer noun
a person whose job is to design or build machines, engines or electrical equipment, or things such as roads, railways or bridges, using scientific principles
feedback noun
information or statements of opinion about something, such as a new product, that provide an idea of whether it is successful or liked
jeopardize verb
to put a plan or system in danger of being harmed or damaged
long-standing adjective
A long-standing activity or relationship has existed for a long time.
puzzled adjective
confused and slightly worried because you cannot understand something
submit verb
to give or offer (something) for a decision to be made by others
Unit 3 On the phone
mobile phone noun
a telephone which is connected to the telephone system by radio, rather than by a wire, and can therefore be used anywhere where its signals can be received
phone booth noun
a place, often partly enclosed, in a public building where there is a telephone that the public can use
telephonist = switchboard operator noun
a person whose job is to receive telephone calls and connect them to other numbers
batch noun
a group of things or people dealt with at the same time or considered similar in type
courier noun
a person who takes care of a group of people on holiday and shows them the most important things in the place they are visiting, or a person who carries important messages or documents for someone else
prototype noun
the first example of something, such as a machine or other industrial product, from which all later forms are developed
quote verb
to give a price, esp. that will be charged for doing a piece of work
receipt noun
Receipt is the act of receiving money or goods.
stick-on adjective
Something that is stick-on has glue or other similar substance on one side of it, so that it can fix to a surface.
subcontract verb
to pay someone else to do part of (a job that you have agreed to do)
answering machine = answerphone noun
a device connected to a telephone which answers calls automatically and records messages from callers
contact noun
the act of speaking to someone, either personally, by telephone or radio, electronically or by writing to someone
head office noun
the most important office of an organization or company, or the people working there
striped adjective
Something that is striped has stripes on it.
subsidiary adjective
less important than something else with which it is connected
freight noun
goods, but not passengers, that are carried from one place to another, by ship, aircraft, train or truck, or the system of transporting these goods
dial verb
to operate a telephone or make a telephone call to (someone) by pressing a particular series of numbered buttons, or moving a numbered disc, on the telephone
dispatch verb
to send (esp. goods or a message) somewhere for a particular purpose
image noun
a picture in the mind of what something or someone is like
quality control noun
the process of looking at goods when they are being produced to make certain that all the goods are of the intended standard
shipment noun
a large amount of goods sent together to a place, or the act of sending them
staff noun
the group of people who work for an organization
trade fair noun
a large gathering at which companies show and sell their products and try to increase their business
vegetarian noun
a person who does not eat meat for health or religious reasons or because they want to avoid cruelty to animals
agent noun
a person who acts for or represents another
confirm verb
to make (an arrangement or meeting) certain, often by telephone or writing
connect verb
(of a telephone operator) to make it possible for (someone) to speak to someone else by telephone
equipment noun
Equipment is the set of necessary tools, clothing etc. for a particular purpose.
extension noun
any of two or more telephones in the same house which share the same number, or any of a number of telephones connected to a switchboard in a large building such as an office
laboratory , informal lab noun
a room or building with scientific equipment for doing scientific tests or for teaching science, or a place where chemicals or medicines are produced
literature noun
printed material published by a company which is intended to encourage people to buy that company's products or services
put [someone] through phrasal verb
To put a telephone caller through (to someone) is to connect them so that they can speak to that person.
switchboard noun
a piece of equipment which is used to direct all the telephone calls made to and from a particular building or area
break down verb
If a machine or vehicle breaks down, it stops working.
non-smoking adjective
describes a place where people are not allowed to smoke, or a person who does not smoke
proposal noun
A proposal is a suggestion, sometimes a written one
stuffy adjective
(of a room or building) unpleasant because of a lack of fresh air
translate verb
to change (words) into a different language
congress noun
a large formal meeting of representatives from countries or societies at which ideas are discussed and information is exchanged
label noun
a piece of paper or other material which is stuck on or joined to an object, telling you what the object is, how to use it, to whom it belongs or other information
afflict verb
to make (someone or something) suffer physically or mentally Unit 4 Summaries, notes, reports
break noun
a short period of rest, when food or drink is sometimes eaten.
frequent adjective
happening often; common
improve verb
to (cause something to) get better
physiotherapist noun
A physiotherapist is someone who treats people using physiotherapy (= the treatment of stiffness, muscle weakness and pain in the body, esp. by rubbing and moving the sore parts)
card noun
a small rectangular piece of stiff paper with information printed on it, esp. a person's job title, business address and telephone number
stand noun
a small shop or stall or an area where products can be shown, usually outside or in a large public building, at which people can buy things or obtain information
discount noun
a reduction in the usual price
procurement noun
Procurement is the buying of supplies.
record verb
to keep (information) for the future, by writing it down or storing it on a computer
rely on phrasal verb
to depend on or trust (someone or something)
sales representative noun
a sales representative (also sales rep) travels to different places trying to persuade people to buy the things their company produces.
summarize verb
to express the most important facts or characteristics about (something) in a short and clear form
canteen noun
a small place in a factory, office, etc. where food and meals are sold, often at a lower than usual price
complain verb
to say that something is wrong or not satisfactory
concerning preposition
about
display verb
to arrange (something or a collection of things) so that they can be seen by the public
eyesight noun
the ability to see
handle verb
to operate or control (something which could be difficult or dangerous)
investigate verb
to examine (a crime, problem, statement, etc.) carefully, esp. to discover the truth
bug noun
a bacteria or a virus causing an illness that is usually not serious
old-fashioned adjective
Something that is old-fashioned is not modern, and belongs to or is typical of a time in the past.
procedure noun
a set of actions which is the accepted way of doing something
raise verb
to cause to exist
recommend verb
to suggest that (someone or something) would be good or suitable for a particular job or purpose, or to suggest that (a particular action) should be done
regular adjective
existing or happening repeatedly in a fixed pattern, with equal or similar amounts of space or time between one and the next; even or frequent
Repetitive Strain Injury (RSI) noun
a painful medical condition which can cause damage to the hands, wrists, upper arms and backs of esp. people who use computers and other forms of keyboard
replace verb
to take the place of (something) or put something or someone in the place of (something or someone else)
request noun
an act of asking; a polite demand for something
screen noun
a flat surface in a cinema or on a television or a computer system on which pictures or words are shown
symptom noun
any feeling of illness or physical or mental change which is caused by a particular disease
union noun
A (trade) union is an organization of workers from a particular profession (= type of work) or trade which represents and protects the rights of workers within that profession and has discussions with employers over such matters as pay and working conditions.
ventilate verb
to cause fresh air to enter and move around an enclosed space
aim verb
to intend
body noun
the main part of a book, article, etc., or the main part of a large building
clarify verb
to make something clear or easier to understand by giving more details or a simpler explanation
special adjective
having a particular purpose
cover verb
to do (someone else's job or duty) when they are absent
department noun
any of the divisions or parts of esp. a school, university, business or government
personnel noun
Personnel is the department of a company or organization that deals with its employees when they first join, when they need training or when they have any problems.
edit verb
to prepare (a text or film) for printing or viewing by correcting mistakes and deciding what will be removed and what will be kept in, etc., or to be in charge of (the reports in a newspaper or magazine, etc.)
efficient adjective
working or operating quickly and effectively in an organized way
examine verb
to look at or consider (a person or thing) carefully and in detail in order to discover something about the person or thing
extended adjective
longer than usual
grave adjective
seriously bad
item noun
something which is part of a list or group of things
overtime noun
(time spent working) beyond the usual time needed or expected in a job
request noun
an act of asking; a polite demand for something
result noun
something that happens or exists because of something else
review verb
to consider (something) in order to make changes to it, give an opinion on it or to study it
rough adjective
fairly correct but not exact or detailed; approximate
select verb
to choose (a small number of things), or to choose by making careful decisions
separate adjective
existing or happening independently or in a different physical space
sheet noun
a large thin flat esp. rectangular piece of something, esp. a piece of cloth used for sleeping on or a piece of paper
undertake verb
to do or begin to do (something)
waste noun
an unnecessary or wrong use of money, substances, time, energy, abilities, etc.
workforce noun
the group of people who work in a company, industry, country etc.
bill noun
a request for payment of money owed, or the piece of paper on which it is written
bonus noun
an extra amount of money that is given to you as a present or reward in addition to the money you were expecting
dash noun
a short horizontal line used to separate parts of sentences
deduct verb
to take away (an amount or part) from a total
increase verb
to become or make larger in amount or size
instead adverb
rather than (something or someone);
invoice noun
a list of items provided or work done together with their cost, for payment at a later time
lot noun
a large amount or number (of something)
postpone verb
to delay (an event), esp. arranging for it to happen at a later date or time
punctuation mark noun
a mark that you add to a text to show the divisions between different parts of it
reduce verb
to make less in size, amount, degree, importance, etc., or bring into a different, usually worse, state
afterthought noun
an idea, thought or plan which was not originally intended but is thought of at a later time
apostrophe noun
the sign (') used in writing to show that a letter or a number has been omitted, or before or after s to show possession
avoid verb
to stay away from someone or something, or prevent something from happening or not allow yourself to do something
brackets noun
either of two symbols put around a word, phrase or sentence in a piece of writing to show that what is between them should be considered as separate from the main part
carry out phrasal verb
to perform or complete (a job or activity); to fulfil
colon noun
the sign (:) used in writing esp. to introduce a list of things or a sentence or phrase taken from somewhere else
comma noun
the , punctuation mark that is used in writing to separate parts of a sentence showing a slight pause, or to separate the various single items in a list
cost noun
the amount of money needed to buy, do or make something
quotes noun
Quotation marks (also quote marks, UK also inverted commas or informal quotes) are the pair of printed marks put at the beginning or end of a word or phrase to show that someone else has written or said it.
doubt noun
(a feeling of) uncertainty about something, esp. about how good or true it is
exclamation mark noun
the ! punctuation mark that is written immediately after an exclamation
factory noun
a building or set of buildings where large amounts of goods are made using machines
full stop noun
the . punctuation mark that is put at the end of a sentence, or at the end of a word that has been abbreviated
hyphen noun
the - punctuation mark that joins two words together, or shows that a word has been divided into two parts at the end of one line and the beginning of the next
inverted commas noun
the " " punctuation marks that are put around a word or phrase to show that someone else has written or said it
oblique noun
An oblique (also slash or specialized solidus) is a sloping line often used for separating numbers or words.
parenthesis noun
either of two marks ( ) put round a word, sentence, etc. in a piece of writing to show that what is inside them should be considered as separate from the main part
period = full stop noun
the . punctuation mark that is put at the end of a sentence, or at the end of a word that has been abbreviated
primary adjective
more important than anything else; main
productivity noun
A company's or country's productivity is the rate at which it makes goods, and is usually judged in connection with the number of people and the amount of materials necessary to produce the goods.
question mark noun
A question mark is a written or printed sign (?) that is put at the end of a phrase or sentence to show that it is a question.
quotation marks noun
Quotation marks (also quote marks, Br also inverted commas or informal quotes) are the pair of printed mark put at the beginning or end of a word or phrase to show that someone else has written or said it.
salary noun
a fixed amount of money agreed every year as pay for an employee, part of which, that is left once tax has been paid, is usually paid directly into his or her bank account every month
semicolon noun
a sign (;) used in formal writing between two parts of a sentence, usually when each of the two parts could form grammatical sentences on their own
slash noun
a sloping line used in printing or writing to separate letters or numbers.
stroke noun
(esp. used in spoken English) an oblique (diagonal)
amount noun
a collection or mass esp. of something which cannot be counted
branch noun
a part of something larger
emerge verb
to become known esp. as a result of consideration, examination or questioning
focus noun
the main or central point of something, esp. of attention or interest
note [something] down phrasal verb
to write something so that you do not forget it
order noun
the way in which people or things are arranged in relation to one another or according to a particular characteristic
sequence noun
a series of related things or events, or the order in which they follow each other
brainstorm verb
(of a group of people) to suggest a lot of ideas for (a future activity) very quickly before considering some of them more carefully
session noun
a period of time or meeting arranged for a particular activity
set noun
a group of similar things or people that belong together in some way
spot verb
to see or notice (someone or something) usually when it involves looking hard
topic noun
a subject which is discussed, written about or studied
underestimate verb
to fail to guess or understand the real cost, size, difficulty, etc. of (something), or to fail to understand how strong, skilful, intelligent or determined (someone, esp. a competitor) is
Unit 5 Working together
join verb
to become a member of (an organization)
pension scheme noun
a financial plan that allows you to receive money after you or your employer have paid money into it for a number of years.
trade union (also trades union, union, US labor union) noun
an organization of workers in a particular industry, which represents them and aims to improve their pay and working conditions
aerospace adjective/noun
producing or operating aircraft or spacecraft
beverage noun
a drink of any type
chart noun
information given in the form of a graph or diagram, often intended to show the information more clearly
electronics noun
Electronics is the scientific study of electric current and the technology that uses it.
sector noun
one of the areas into which the economic activity of a country is divided
supply verb
to provide (something that is needed), or to provide something that is needed to (someone)
tertiary adjective
When used of an industry, tertiary means providing a service, rather than being involved with obtaining the materials with which goods are made, or with the making of goods.
board noun
the group of people who are responsible for controlling and organizing a company or organization
array noun
a large group of things or people, esp. one which is attractive or causes admiration and often one which has been positioned in a particular way
asset noun
a useful or valuable quality, skill or person, or a part of the usually valuable property of a person or organization which can be used for the payment of debts
branch office noun
A branch is one of the offices or groups that form part of a large business organization.
civil engineering noun
the planning and building of things not used for worship or war, such as roads, bridges and public buildings. The person who does this is a civil engineer.
cornerstone noun
something of great importance which everything else depends on
corporation noun
a large company or group of companies that is controlled together as a single organization
decade noun
a period of ten years, esp. a period such as 1860 to 1869 or 1990 to 1999
fiscal year noun
another word for financial year (= a period of twelve months (not always January to January) for which a business, government, etc. plans its management of money)
fledgling firm noun
new and not experienced business
found verb
to bring (something) into existence
innovative adjective
different and new
link noun
a connection between two things
location noun
a place, esp. one where something special is or where something happens
maintain verb
to continue to have; keep in existence, or not allow to become less
milestone noun
an important event in the development or history of something or in someone's life
numerous adjective
many
railroad = railway noun
a metal track on which trains run, or the whole system of such tracks, stations and trains
spearhead verb
to lead, esp. some type of attack or course of action
turn of the century
the time when one century ends and another begins
versatile adjective
able to change easily from one activity to another or able to be used for many different purposes
zest noun
enthusiasm, eagerness, energy and interest
abandon verb
to leave a place, thing or person forever
abolish verb
to end an activity or custom officially
assembly line noun
an arrangement of machines and workers in a factory, in which each has a particular job which has to be completed before the next stage of production is started by another worker
in bulk
in large amounts
component noun
a part which combines with other parts to form something bigger
confine verb
to limit (someone or something)
consign verb
to send (something) to someone
oblivion noun
the state of being completely forgotten
debt noun
something, esp. money, which is owed to someone else, or the state of owing something
dishwasher noun
a machine that washes and cleans dirty plates, cups, forks, etc.
encourage verb
to strongly advise (someone) to do something or make (someone) believe they are able to do something, or to support (something) or make (something) more likely
expenses plural noun
money spent while doing a job, which an employer will pay back
filing cabinet noun
A filing cabinet is a set of large drawers for storing documents, letters, etc
-fold suffix
having the stated number of parts, or multiplied by the stated number
rewarding adjective
A job that is rewarding is one that gives a lot of satisfaction, but possibly not much money.
share noun
the part of a larger amount, which has been divided between several people, that belongs to or is owed to or has to be done by a particular person
site noun
a place where something is, was, or will be built, or where something happened, is happening, or will happen
manual adjective
Manual labour/work is work which involves physical work rather than mental work.
accounts plural noun
Accounts are records of the money a person or company spends and receives.
install verb
to put (a large piece of equipment) in a place, esp. to put (a machine) in a place and connect it to the electricity/gas/water/etc. supply, so that it is ready for use
dealings plural noun
If you have dealings with someone, you are involved in a personal or formal relationship with them.
collapse verb
(of people and business) to suffer the sudden inability to continue or work correctly
concentric adjective
(of circles and rings) having the same centre
counsellor noun
someone who provides help and encouragement
get rid of phrasal verb
To get rid of something unwanted is to remove it or throw it away.
corporation noun
a large company or group of companies that is controlled together as a single organization
parking lot noun
space for vehicles to be parked.
pyramid structure noun
the structure of an organisation where there are fewer people at the top levels of them than there are at the bottom
scrutiny noun
Scrutiny is the careful and detailed examination of something in order to obtain information about it.
staff turnover noun
the rate at which employees leave a company and are replaced by new people.
subject someone to something phrasal verb
to cause (someone or something) to experience something, esp. something unpleasant
Unit 6 International trade
available adjective
able to be obtained, used, or reached
career noun
a job for which you are trained and in which it is possible to advance during your working life, so that you get greater responsibility and earn more money
confidential adjective
Something that is confidential is secret, often in a formal, business or military situation.
detail noun
a single piece of information or fact about something, or the small features of something that you only notice when you look carefully
domestic adjective
relating to a person's own country
exchange verb
to change (something) for something else of a similar value or type
hostile adjective
showing strong dislike; unfriendly
impatience noun
annoyance and dissatisfaction at faults or because something is slow, or anxious eagerness to do something
polite adjective
behaving in a way that is socially correct and shows awareness of and caring for other people's feelings
abroad adjective, adverb
in or to a foreign country or countries
announce verb
to state or make known, esp. publicly
battery noun
a device that produces electricity to provide power for radios, cars, etc.
acquaintance noun
An acquaintance is a person that you know but do not know very well and therefore do not consider truly a friend.
disabled adjective
lacking one or more of the physical or mental abilities that most people have
economy noun
the intentional saving of money or, less commonly, the saving of time, energy, words, etc.
line noun
a range of similar things that are for sale
order book noun
a book in which a company or shop keeps a record of customers' orders
outperform verb
to do well in a particular job or activity compared to others of a similar type
plant noun
machines used in industry, or a factory in which such machines are used
output noun
an amount of something produced by a person, machine, factory, country, etc
quotation noun
A quotation is the price that a person will charge to do a piece of work.
range noun
a set of similar things
rationalize verb
to make (a company, way of working, etc.) more effective, usually by combining or stopping particular activities, or (of a company, way of working, etc.) to become more effective in this way
redundant adjective
(of a worker) having lost his or her job because the employer no longer needs or is able to pay them
shape noun
(good) condition or state of health
share noun
one of the equal parts into which the ownership of a company is divided and which can be bought by members of the public
shipping noun
the sending of goods from one place to another, esp. by ship
short-range adjective
Short-range means reaching a short distance or relating to a short time.
suppliers plural noun
Suppliers are a company which sells something.
specifications plural noun
details, esp. of the size, shape, etc. of something to be made
stock noun
a supply of something for use or sale
substantial adjective
large in size, value or importance
vehicle noun
a machine usually with wheels and an engine which is used for transporting people or goods on land, particularly on roads
briefcase noun
a usually flat rectangular case, used esp. for carrying business papers
bug noun
a very small device fixed on to a telephone or hidden in a room that allows you to listen to what people are saying without them knowing
detector noun
A detector is a device used for finding particular substances or things, or measuring their level.
disguise noun
to give a new appearance to a person or thing, esp. in order to hide its true form
distributor noun
A distributor is a person or company which supplies goods to the businesses which sell them.
eavesdrop verb
to listen to someone's private conversation without them knowing
device noun
an object or machine which has been invented to fulfil a particular purpose
exhibit verb
to show (something) publicly
forthcoming adjective
about to happen, happening soon
hands-on experience noun
Someone who has hands-on experience of something has done or used it personally rather than just read or learned about it.
licence UK license US noun
an official document which gives you permission to own, do or use something, usually after you have paid money and/or taken a test
interfere verb
to involve yourself in matters which are connected with other people when your involvement is neither wanted nor helpful
mains plural noun UK
The mains is the system of pipes or wires which carry water or electricity into a house, or the pipes which carry sewage away from a house.
warranty noun
A warranty is a written promise by a company to repair or replace a product that develops a fault within a fixed period of time or do again a piece of work that is not satisfactory.
monitor noun
a device with a screen on which words or pictures can be shown
part adjective
some but not all of a thing
portable adjective
(designed to be) light and small enough to be easily carried or moved
recharge verb
to give (a battery) the ability to supply electricity again by connecting it to a piece of electrical equipment and filling it with electricity
rep = sales representative noun
A sales representative (also sales rep) travels to different places trying to persuade people to buy the things their company produces.
scrambler noun
A scrambler is an electronic device which scrambles radio or telephone messages.
showroom noun
a large shop in which people are encouraged to look at the goods that are on sale before buying them
specify verb
to state or describe clearly and exactly
volt noun
the standard unit used to measure how strongly an electrical current is sent around an electrical system
workstation noun
a keyboard and screen with which a person can use a computer system, or an area in an office, factory etc. where a single person works
anchor noun
a heavy metal object, usually shaped like a cross with curved arms, on a strong rope or chain, which is dropped from a boat into the water to prevent the boat from moving away
container noun
A container is also a very large standard-sized metal box used for transporting goods.
handbook noun
a book which contains instructions or advice about how to do something or the most important and useful information about a subject
idealize verb
To idealize someone or something is to think of or represent them as better than they are.
passage noun
A passage is a journey, esp. over the sea.
pro forma (invoice) noun
a list of items that have been ordered which is sent with their prices to a customer so that the items can be paid for before they are delivered
scenario noun
a description of possible actions or events in the future
stainless steel noun
a type of steel containing chromium which does not chemically react with air or water and does not change its colour
truck noun
large vehicle used for transporting goods
unload verb
to remove the contents of (something), esp. a load of goods from a vehicle, the bullets from a gun or the film from a camera
warehouse noun
a large building for storing items before they are sold, used or sent out to shops, or a large shop selling a large number of a particular items at a cheap rate
Unit 7 Money matters
annual adjective
happening once every year, or relating to a period of one year
the brunt of
the main force of (esp. something unpleasant)
brand name noun
the name given to a particular product by the company that makes it
coupon noun
a piece of paper which can be used to obtain something without paying for it or at a reduced price
credit card noun
a small plastic card which can be used as a method of payment, the money being taken from you at a later time
bill noun esp. US
a piece of paper money
downturn noun
a reduction in the amount or success of something, such as a country's economic activity
slowdown noun
a reduction in speed, activity or the rate that things are produced
eurocheque noun
a cheque that can be used in particular banks or shops in Europe
increase verb
to become or make larger in amount or size
interest noun
money which is charged by a financial organization such as a bank to people who have borrowed from them, or the profit which is made on money invested in a financial organization
launch verb
to begin (something such as a plan) or introduce (something new such as a product)
letter of credit noun
a letter from a bank allowing the person who has it to take a particular amount of money from a bank in another country
list price noun
The list price of a product is the price at which its maker suggests it should be sold.
marginal adjective
very small in amount or effect
net noun
left when there is nothing else to be subtracted
oblique adjective
having a sloping direction, angle or position
slash noun
A slash is also a sloping line used in printing or writing to separate letters or numbers.
pound noun
the standard unit of money in the UK, Ireland and some other countries
prestige noun
respect and admiration given to someone or something, usually because of a reputation for high quality, success or social influence
spreadsheet noun
a computer program, used esp. in business, which allows you to do financial calculations and plans
string noun
a series of related things or events
tax noun
(an amount of) money paid to the government, usually a percentage of personal income or of the cost of goods or services bought
assess verb
to judge or decide the amount, value, quality or importance of something
bad debt noun
one that is not likely to be paid
disregard noun
lack of consideration or respect for something
face value noun
the value or price which is shown on, for example, a stamp, a coin or a bank note
owe verb
to need to pay or give (something) to (someone) because they have lent money to you, or in exchange for something they have done for you
recover verb
to get back something lost, esp. health, ability, possessions etc.
gross adjective, adverb
(in) total
gross noun
(a group of) 144
invoice noun
a list of items provided or work done together with their cost, for payment at a later time
merchandise noun
goods that are bought and sold
remittance noun
A remittance is a sum of money which you send to someone.
inconsistent adjective
(of a reason, idea, opinion etc.) not in agreement between parts of itself or with something else
irrevocable adjective
impossible to change
particular adjective
special or single; this and not any other
shipment noun
a large amount of goods sent together to a place, or the act of sending them
stipulate verb
to state exactly how (something) must be or must be done
enclose verb
to send (something) in the same envelope or parcel as something else
liquidate verb
to cause a business to close, so that its assets can be sold to pay its debts
rectify verb
to correct or make right
Unit 8 Dealing with problems
damage verb
to harm or spoil (something)
repair verb
to put (something damaged, broken or not working correctly) back into good condition or make it work again; mend
cable noun
a wire, covered by plastic, that carries electricity, telephone signals, etc
misunderstand verb
to think you have understood someone or something when you have not
mix up noun
a mistake that causes confusion
reel noun
a round wheel-shaped object on which sewing thread, fishing wire, cinema film, etc. can be rolled, or the amount of thread, film, etc. stored on one of these
attorney US = lawyer noun
someone whose job is to give advice to people about the law and speak for them in court, esp. Br a solicitor
clumsy adjective
awkward in movement or manner
inefficient adjective
not organized, skilled or able to work satisfactorily; not efficient
pressure noun
Pressure is the things that happen to a person which can make them feel anxious and unhappy.
shortage noun
If there is a shortage in a supply of something, there is not enough of it.
slip-up noun
A slip-up is a mistake or something which goes wrong.
slip someone's mind
If something slips your memory/mind you forget it.
solicitor UK noun
a type of lawyer in Britain and Australia who is trained to give advice about the law and sometimes to represent people in court
threat noun
a suggestion that something unpleasant will happen, esp. if a particular action or order is not followed
anticipate verb
to imagine or expect that something will happen, sometimes taking action in preparation for it happening
inconvenience noun
a state or an example of difficulties, problems or trouble, which often causes a delay or loss of comfort
database noun
a large amount of information stored in a computer system in such a way that it can be easily looked at or changed
format noun
a pattern, plan or arrangement
fuss noun
a show of annoyance, anxiety, dissatisfaction or excitement, usually one which is greater than the situation deserves
graphics noun
The pictures and symbols that you can produce with a computer are called (computer) graphics.
one-stop adjective
One-stop activities involve stopping at a single place
utility noun
the usefulness of something, esp. in a practical way
asap abbreviation for
as soon as possible
fault noun
a mistake, esp. something for which you are to blame, or (esp. in a person's character or a machine) a weakness or broken part
inadequate adjective
too low in quality or too small in amount; not good enough
package noun
an object or group of objects that have been wrapped up together in paper or cardboard; a small parcel
withhold verb
to refuse to give (something) or to keep back (something)
A4 noun
(paper) of a standard size used in Europe, measuring 21 centimetres x 29.7 centimetres
negative noun
a piece of film from which a photograph can be produced, and in which light and dark areas appear the opposite way round to the way in which they appear in the photograph
refund noun
an amount of money that is given back to you, especially because you are not happy with a product or service that you have bought
alloy noun
a metal that is made by mixing two or more metals, or a metal and another substance
cost-effective adjective
If an activity is cost-effective it is good value for the amount of money paid.
defect noun
a fault, problem or lack in something or someone that spoils them or causes them not to work correctly
eliminate verb
remove or take away
line manager noun
one of the managers who are responsible for the most important activities of a large company, such as production
mass-produce verb
If you mass-produce something, you make a lot of it in a factory where production consists of many simple stages each of which is performed repeatedly by a person or machine.
reject verb
to refuse to accept, use or believe (something or someone)
Unit 9 Visitors and travellers
belongings plural noun
A person's belongings are the things that they own, esp. those which can be carried.
chain smoker noun
A person who chain-smokes or is a chain-smoker smokes almost continuously, often lighting one cigarette from the end of the previous one.
connect verb
(of two public transport vehicles) to make it possible for passengers to continue the next part of their journey easily by having the second method of transport leave soon after the first has arrived
gate noun
the official door at an airport for people travelling on a particular aircraft
itinerary noun
a detailed plan or route of a journey
platform noun
UK A platform (US track) at a railway station is a long flat raised structure where people get on and off trains.
smooth adjective
happening without any sudden changes, interruption, inconvenience or difficulty
traffic jam noun
a large number of vehicles close together moving very slowly or unable to move
traveller's cheque noun
UK A traveller's cheque/US traveler's check is a piece of paper that you buy from a bank or a travel company and that you can use as money or exchange for the local money of the country you visit. It is safer than ordinary money because it needs your signature before it can be used.
trolley noun
a small vehicle with two or four wheels that is used for transporting large or heavy objects and is pushed or pulled by a person
buffet noun
a meal where people serve themselves from a variety of types of usually cold food and often eat standing up
single room noun
a room in a hotel for one person
twin bed noun
A twin bed is one of a set of two beds which are each big enough for one person.
gallery noun
a room or building which is used for showing works of art, sometimes so that they can be sold
back streets noun
The back streets of a city or town are the older and poorer areas.
big name noun informal
A big name is a famous or important person.
brief verb
to give someone instructions or information about what they should do or say
lake noun
a large area of water that is not salty, surrounded by land and not connected to the sea except by rivers or streams
politician noun
A politician is a member of a government or law-making organization.
public transport noun
a system of vehicles such as buses and trains which operate at regular times on fixed routes and are used by the public
personality noun
a famous entertainer or sports player etc. who has an attractive, energetic character which makes them popular with the public
appetizer US noun
a small amount of food eaten before a meal
dessert noun
sweet food eaten at the end of a meal
entrée US noun
the main dish of a meal, or at very formal meals, a small dish served just before the main part
exaggerate verb
to make (something) seem larger, more important, better or worse than it really is
fudge noun
a soft sweet made from sugar, butter and milk which often has flavouring added
jet lag noun
the feeling of tiredness and confusion which people experience after making a long journey in an aircraft to a place where the time is different from the place they left
main course UK noun
the largest or most important part of a meal in which there are different parts served separately
pie noun
a round pastry container in which meat, vegetables or fruit are cooked and which might also be covered with pastry
pumpkin noun
a large round vegetable with hard yellow or orange flesh
starter UK noun
a small savoury dish served as the first part of a meal.
APEX abbreviation for Advance Purchase Excursion noun
a system of cheap travel tickets which must be bought a particular number of days before travelling
fee noun
an amount of money paid for a particular piece of work or for a particular right or service
full board
when all your meals are provided at the hotel or rooms that you are paying to stay in
lecture noun
a formal talk on a serious or specialist subject given to a group of people, esp. students
overhead projector (OHP) noun
a device which makes images on a flat transparent sheet larger and shows them on a white screen or wall
refund noun
an amount of money that is given back to you, especially because you are not happy with a product or service that you have bought
self-catering adjective, noun
(of a holiday) having a kitchen so that you can cook meals for yourself rather than having them provided for you
seminar noun
an occasion when a teacher or expert and a group of people meet to study and discuss something
simultaneous adjective
happening or being done at exactly the same time
venue noun
the place where a public event or meeting happens
balcony noun
an area with a wall or bars around it that is joined to the outside wall of a building on an upper level
overlook verb
to provide a view of, esp. from above
wheelchair noun
a chair on wheels which people who are unable to walk use for moving around
compensate verb
to pay (someone) money in exchange for something that has been lost or damaged or for some inconvenience
flap noun
a piece of cloth or other material fixed along one edge, esp. used for covering or closing something
knock back phrasal verb
to quickly drink something, especially a lot of alcohol
landing gear noun
the set of wheels and other parts which support a plane when it is on the ground and make it possible to take off and land
leaflet noun
a piece of paper, or sometimes several pieces of paper folded or fixed together like a book, which gives you information or advertises something
manifesto noun
a written statement of the beliefs, aims and policies (= a set of ideas or plans) of a group of people, esp. a political party
screwdriver noun
a tool for turning screws, consisting of a handle joined to a metal rod shaped at one end to fit in the cut in the top of the screw
sightseeing noun
the visiting of interesting places, esp. by people on holiday
soak verb
to make very wet, or (of liquid) to be absorbed in large amounts
Unit 10 Marketing
brand noun
a type of product made by a particular company
commercial noun
an advertisement which is broadcast on television or radio
demand verb
to ask for forcefully, in a way that shows that a refusal is not expected, or to need
design noun
a pattern used to decorate something
distribute verb
to share or give (something) out to several people, or to spread, scatter or supply (something) over an area
end user noun
The end user of something is the person or organization that uses it rather than an organization which trades in it.
hire purchase noun
a system of paying for something in which the buyer pays part of the cost immediately and then makes small regular payments until the debt is reduced to nothing
label noun
a piece of paper or other material which is stuck on or joined to an object, telling you what the object is, how to use it, to whom it belongs or other information
opportunity noun
an occasion or situation which makes it possible to do something that you want to do or have to do, or the possibility of doing something
outlet noun
a shop that is one of many owned by a particular company and that sells the goods which the company has produced
PR = public relations noun
Public relations ( PR) is the activity of keeping good relationships between an organization and the people outside it.
promote verb
to encourage the popularity, sale, development or existence of (something)
publicity noun
the activity of making certain that someone or something attracts a lot of interest or attention from many people, or the attention received as a result of this activity
taste noun
a person's appreciation of and liking for particular things
threat noun
a suggestion that something unpleasant will happen, esp. if a particular action or order is not followed
benefit noun
a helpful or good effect, or something intended to help
cross-refer verb
to direct (a reader) from one place in a book to another place in the same book
desire verb
to want (something), esp. strongly
feature noun
an esp. typical quality or important part
nostalgia noun
a feeling of pleasure and sometimes slight sadness at the same time as you think about things that happened in the past
update verb
to make (something) more modern or suitable for use now by adding new information or changing its design
brochure noun
a type of small magazine that contains pictures and information on a product or a company
bubble gum noun
chewing gum that you can blow into the shape of a bubble
comic adjective
making you want to laugh; amusing
direct mail
a way of selling a product, or trying to obtain money for charity, by writing to people to try and persuade them to buy the product or give money
liqueur noun
a strong sweet alcoholic drink which is usually drunk in small amounts at the end of a meal
press release noun
a public statement given to the press to publish if they wish
stand noun
a small shop or stall or an area where products can be shown, usually outside or in a large public building, at which people can buy things or obtain information
word of mouth
By word of mouth means in speech but not in writing.
break into [something] phrasal verb
to suddenly begin to do something
probability noun
The probability of something happening or being true is how likely it is that it will happen or be true.
predict verb
to say that (an event or action) will happen in the future, esp. as a result of knowledge or experience
forecast noun
a statement of what is judged likely to happen in the future, esp. in connection with a particular situation, or of the expected weather conditions
gloom noun
feelings of hopelessness or great unhappiness; great pessimism
hospitality noun
the food, drink and other comforts that an organization sometimes provides in order to keep its guests happy.
landscape noun
a large area of countryside, esp. in relation to its appearance
misconception noun
A misconception is an idea which is wrong that has been based on a failure to understand a situation.
package tour noun
a holiday at a fixed price in which the travel company arranges your travel, hotels and sometimes meals for you
questionnaire noun
a written list of questions that a number of people are asked to complete so that information can be collected
wilderness noun
an area of land that has not been cultivated or had towns and roads built on it, esp. because it is difficult to live in as a result of its extremely cold or hot weather or bad earth
manure noun
excrement from animals, esp. horses, which is spread on the land in order to make plants grow well
trend noun
a general development or change in a situation or in the way that people are behaving
impact noun
the force with which one thing hits another or with which two things hit each other
literature noun
printed material published by a company which is intended to encourage people to buy that company's products or services
Unit 11 Meetings
chair noun
(the official position of) a person in charge of a meeting or organization, or a position in an official group, or the person in charge of or having an important position in a college or university department
designate verb
to choose (someone) officially to do a particular job or to state officially that (something or a place) has a particular character
flexitime noun
a system of working according to which people work a set number of hours within a fixed period of time, but can vary the time they start or finish work
full-time adjective, adverb
Full-time work or education is done for the whole of a working week.
part-time adjective, adverb
If you work part-time or do part-time work, you work for only some of the day or the week.
stipulate verb
to state exactly how (something) must be or must be done
premise noun
an idea or theory on which a statement or action is based
arise verb
to happen
boundary noun
a real or imagined line that marks the edge or limit of something
cautious adjective
A cautious person takes care to avoid risks.
crockery noun
cups, plates, bowls, etc., used to serve food and drink, esp. made of baked clay
cutlery noun
knives, forks and spoons used for eating food
leak verb
to allow (secret information) to become generally known
on the spot
On the spot means at the place where an event is happening or has recently happened.
territory noun
(an area of) esp. land or sea, which is considered as belonging to or connected with a particular country or person
verbal adjective
spoken rather than written
adjourn verb
to make a pause or rest during a formal meeting or trial
duration noun
the length of time that something lasts
agenda noun
a list of matters to be discussed at a meeting
majority noun
the larger number or part of something
to and fro adverb
in one direction and then in the opposite direction, a repeated number of times
vote verb
to express your choice or opinion, esp. by officially marking a paper or by raising your hand or speaking in a meeting
buffet noun
a meal where people serve themselves from a variety of types of usually cold food and often eat standing up
overdo verb
to do, use or say (something) in a way that is too extreme
pro rata
(of payments, pay increases, etc.) calculated according to a fixed rate
snack noun
a smaller than usual meal or a small amount of food that is eaten between meals, often something produced specially for this purpose
wedding reception noun
a party to celebrate the marriage ceremony of two people
haul noun
the time taken for a journey or for something to happen
Unit 12 Processes and operations
fax machine noun
the device used to send and receive documents in electronic form along a telephone line
hard disk noun
a magnetic device that is fixed inside a computer and stores a very large amount of information
assortment noun
a group of different types of something
bubble noun
a ball of air in a liquid or a delicate hollow sphere floating on top of a liquid or in the air
crucial adjective
(of a decision or event in the future) extremely important
ingredient noun
a food that is used with other foods in the preparation of a particular dish
microprocessor noun
a part of a computer that controls its main operations
texture noun
the quality of something that can be decided by touch; the degree to which something is rough or smooth, or soft or hard
assembly noun
the process of putting together the parts of a machine or structure, or (specialized) the structure produced by this process
facility noun
a place, esp. including buildings, where a particular activity happens
standby noun
something which is always ready for use, esp. if a regular one fails
streamline verb
to improve the effectiveness of (an organization such as a business or government), often by simplifying the way activities are performed
coat verb
to cover (something) with a layer of a substance
drum noun
a large tube-like container
beep verb
to (cause to) make a short loud sound
disconnect verb
to unfasten (something), esp. to break the connection between a supply of electricity, gas, water, etc. and a device or piece of equipment
feed verb
to put (into), or supply, esp. continually
mode noun
a way of operating, living or behaving
slot noun
a long narrow hole, esp. one for putting coins into or for fitting a separate piece into
grind verb
to make (something) into small pieces or a powder by pressing between hard surfaces
roast verb
to cook (food) using dry heat in an oven or over a fire
Unit 13 Jobs and careers
acquire verb
to obtain (something)
attitude noun
a feeling or opinion about something or someone, or a way of behaving that is caused by this
cabin crew noun
In an aircraft, the cabin crew/staff are the people whose job it is to take care of the passengers.
the dole noun informal
the money that the government gives to people who are unemployed
slot noun
an amount of time which is officially allowed for a single event in a planned order of activities or events
from scratch
completely from the beginning
jump at phrasal verb
To jump at something is to accept it eagerly.
recession noun
a period when the economy of a country is not successful, business conditions are bad, industrial production and trade are at a low level and there is a lot of unemployment
recruit verb
to persuade someone to become a new member of an organization, esp. the army
transition noun
a change from one form or type to another, or the process by which this happens
volunteer noun
a person who does something, esp. helps other people, willingly and without being forced or paid to do it
ageism noun
treating people unfairly because of their age
alleviate verb
to make something bad such as pain or problems less severe
aptitude noun
Aptitude is natural ability or skill.
arbitrary adjective
based on chance rather than being planned or based on reason
blanket adjective
including or affecting everything, everyone, or all cases, in a large group or area
creed noun
a set of beliefs which expresses a particular opinion and influences the way you live
criminology noun
Criminology is the scientific study of crime and criminals
culprit noun
someone who has done something wrong
CV UK noun
= curriculum vitae: a short written description of your education, qualifications, previous employment and sometimes also your personal interests, which you send to an employer when you are trying to get a job
discriminate verb
to treat a person or particular group of people differently, esp. in a worse way from the way in which you treat other people, because of their skin colour, religion, sex, etc.
dynamic adjective
having a lot of ideas and enthusiasm; energetic and forceful
guilt noun
a feeling of anxiety or unhappiness that you have because you have done something wrong, such as causing harm to another person
high-flyer noun
someone who has a lot of ability and a strong desire to be successful and is therefore expected to achieve a lot
irrespective adjective
without considering; not needing to allow for
lag verb
to move or advance so slowly that you are behind other people or things
obsessed adjective
unable to stop thinking about something; too interested in or very worried about something
oppress verb
to make (a person) feel uncomfortable or anxious, and sometimes ill
pressing adjective
urgent or needing to be dealt with immediately
prevalent adjective
existing very commonly or happening frequently
résumé noun
US and ANZ for CV (=curriculum vitae: a short written description of your education, qualifications, previous employment and sometimes also your personal interests, which you send to an employer when you are trying to get a job)
rot verb
to (cause to) decay
set in phrasal verb
(of something unpleasant) to begin and to be likely to continue to exist
sliding scale noun
A sliding scale is a system in which the rate at which something is measured varies as a result of other conditions.
steady adjective
not moving or changing suddenly
strenuous adjective
demanding or using a lot of physical or mental effort or energy
corridor noun
a long passage in a building or train, esp. with rooms on either side
give [someone] a hard time phrasal verb
If you give someone a hard time, you make things difficult or unpleasant for them.
interviewer noun
An interviewer is the person who asks the questions during an interview.
panel noun
a small group of people chosen to give advice, make a decision, or publicly discuss their opinions as entertainment
promising adjective
Something which is promising shows signs that it is going to be successful or enjoyable.
short list noun
A short list is a list of people who have been judged the most suitable for a job or prize, made from a longer list of people originally considered, and from which one person will be chosen.
bonus noun
an extra amount of money that is given to you as a present or reward in addition to the money you were expecting
eligible adjective
having the necessary qualities or fulfilling the necessary conditions
the nitty-gritty noun informal
the basic facts of a situation
scope noun
the opportunity for doing something
initiative noun
the ability to use your judgment to make decisions and do things without needing to be told what to do
Unit 14 Sales and negotiation
cheat verb
to behave in a dishonest way in order to get what you want
hard sell noun
If someone uses or tries the hard sell, they try to sell something to the buyer by being very forceful.
soft sell noun
If someone uses a soft sell, they try to sell something to someone by being gently persuasive.
sales rep noun
someone who travels to different places trying to persuade people to buy the things their company produces
bargain noun
an agreement between two people or groups in which each promises to do something in exchange for something else
debate noun
(a) serious discussion of a subject in which many people take part
dispute noun
an argument or disagreement, esp. an official one between, for example, workers and employers or two bordering countries
appliance noun
a device, machine or piece of equipment, esp. an electrical one that is used in the house such as a cooker, fire, washing machine, etc.
margin noun
the amount by which one thing is different from another
remain verb
to stay in the same place or in the same condition
encounter verb
to experience (esp. something unpleasant), or to meet (someone) unexpectedly
micro- prefix
very small
lens noun
a thin piece of glass, plastic or other transparent material which usually has a curved surface and makes objects seem closer, larger, smaller, etc. Lenses are used in cameras, people's glasses and telescopes.
process verb
To process photographic film is to make pictures from it .
viewfinder noun
the part of a camera that you look through to see what it is that you are taking a photograph of
Unit 15 Revision
criterion noun
a fact or standard by which you judge, decide about or deal with something
expertise noun
skill
local authority noun
the group of people who govern an area, esp. a city
microwave (oven) noun
a machine that cooks food very quickly
refurbish verb
to make (something) look new and bright again
nappy noun
a square of thick soft cloth or a piece of clothing made of thick soft paper which is fastened around a baby's bottom and between its legs to absorb its urine and excrement
baked beans noun
haricot beans that have been cooked in tomato sauce, sugar and spices, and are usually sold in tins
concrete jungle noun
an ugly grey area of a city where people live in closely crowded apartment buildings and there is little space and no trees or grass
down-to-earth adjective
Someone or something that is down-to-earth is practical, direct or ordinary.
flight simulator noun
equipment which represents real conditions esp. in an aircraft or spacecraft
hereabouts adverb
in this area; near this place
incentive noun
something which encourages a person to do something
interstate noun US
An interstate is a fast wide road which connects important cities in the United States.
midway adverb
in the middle between two places or in the middle of a process or period of time
no-nonsense adjective
No-nonsense means practical and interested in doing only what is necessary to achieve what is intended.
pharmaceutical adjective
connected with the production of medicines
mall noun
a large usually enclosed shopping area where cars are not allowed
Victorian adjective
belonging to, made in or living in the time when Queen Victoria was queen of Britain (1837-1901)