CAE test - formal letter (complaint about sth)

Dear Mr. Wolff



Thank you for your letter of 30 May. I have to say that I am very disappointed with your answer for many reasons.

First of all I don't understand why there was such a delay with your answer. I sent my letter on 15th April, while you answer came more than a month later, on 30th of May.

Second reason of my disappointment is the sum of money you have offered me for the shoes I had to buy on Florida. The exchange rates show clearly that I should receive 60 pounds instead of 30.

The most important reason is that in my opinion the Section 4.1 (a) mentioned in your letter does not apply in my case. As you can see from the enclosed newspaper article I did not "wilfully expose" myself to danger. I was forced to do what I did to save someone's else live.

After you consider all the evidence I expect that you will pay my claim in full according to bill I have enclosed. I also expect that you will pay me equal sum of money for my shoes due to exchange rates.

If you don't meet my reasonable claim I will have to take a legal action against you and your company. I will also withdraw my custom and will not hesitate to inform press about whole case.

I hope you see my demands reasonable and I will not have to take such drastic action. I look to hearing from you soon



Yours sincerely

Matt Mroczek


Greetings

Dear Sir / Dear Madam, Dear Sirs / Gentelmen( gdy zwracamy się do firmy )

Dear Mr. Cartright / Dear Miss Fresh (tylko gdy adresat jest nam lepiej znany)

Opening parragaphs

Thank you for your letter of 12th April, 1995

I acknoledge with thanks your letter of ...

With reference to your letter of ...

I am much obligated for your inquiry of ...

I have pleasure in acknowledging receipt of your order.

Closing paragraphs

I am looking forward to hearing from you ...

I am awaiting an early reply and remain ...

Your reply by return will oblige

I trust that you will make an effort to ...

Hoping to give you more favourable answer in the near future ...

Closing forms

Your faithfully

Yours truly

Yours sincerely (bardziej osobiste)

Phrases of business letters

We are interested in your recent model of the Rinbow Plus vacuum cleaner and would like to have full particulars.

Will you pleases send us the price lists and details of trade discount and terms of payment.

We want to know if you are prepared to give us a special discount for regular orders.

Please quote your best prices and earliest delivery date.

We are sending our catalogues with current prices as requested.

We look forward to receiving your order which will have our most careful attention.

Please effect the following payment.

We ask you to draw on us.

We express our regret for the error in our invoice.

Thank you for your kind attention to this matter.

The goods will be ready for shipment on 2nd May as requested in your order.

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