The
ultimate goal of all types of advertising is to persuade the consumer
to purchase the product. The ad is main part of marketing
communication, which offers all needed tools for promoting the
marketing objectives, but also for deceiving consumers.
If
company intentionally decides to manipulating the consumer, it could
consider a few stimuli which makes that advertising activities are
more concrete.
Firstly, the main stimulus consist in to
get to know needs of consumer and his purchasing behavior.
There are three levels of consumer’s needs. The first one includes
the utilitarian needs like need of shelter, nourishment and security.
The next categorie is need to be accepted by others. At the top, we
have psychological needs that make the consumer’s behaviour. The
functions of ad could be connected with mixes of needs. They prove to
persuade the consument to purchasing. Those ones are for example
indentyfication of the product, bulid brand value or product
differentiation from others.
The
possibility of change the mechanism of advertising is
also stimulus for manipulation through advertising. There are two
mechanism of ad. The non-manipulative advertising consists in
logical way of persuasion by truthful informing. Every time when the
advertising efforts are focused on emotional game of hiding the
truth, we can say about manipulation advertising.
Another
strong stimulus for consumer manipulation through advertising is the
non-ethical behavior of the advertiser.
The role of ethics in marketing is alignment of the marketer’s
self-interest with customers’ interest and obligation to obey the
law in the same time. Unfortunatelly, there are many situation when
company breaks this rule and tries to make the customers the feeling
that they maximize the customer’s satisfaction through manipulative
advertisements.
Now, I would like to say something about three
types od manipulative advertising.
The first one is the
deceitful advertising
which use facts, but they are deceptive or the most important ones
are hidden. Another kind of the manipulative ad is called
fallacious,
because it use arguments, but bad arguments. The last one, emotive
persuasion
consist in play on consumer emotions through threaten or promise
amazing results.
These
types of manipulative advertising are connected with a such claims.
There are three most claims used in manipulation through advertising.
I want to start from the exaggeration
of quality,
which is based on pufferty. Advertising
puffery
is defined as that makes broad exaggerated or boastful statements
about a product that are subjective, rather than objective and that
which no reasonable person would presume to be literally true. „World
best cup of coffee” is the example of pufferty. The second claim
are fallacious
argument.
It consist in creating poor argument, occured with some freaquency
during displaying messanges to the consumers. The last kind of claim
is emotional
appeals,
which play on consumer’s emotion and promise a possible connection
between a product and happines or may also use the fear.
Now,
I want to say a few words about
lingustic and visaul techniques of manipulation.
I will start from the lingustic
ones.
The advertisers adhere at two main rules during lingustic
manipulation. First, one part such a sound or word are manipulated
inside a construction. Secondly, the visual and lingustical
environments of the ad must be familiar for consumers. Using
lingustic methods, consumer is subliminal seductioned.
The
important role in this sphere played the reality that many of today’s
products are „parity products”. It help create an ilussion of
superiority. In order to achieve it, advertiser uses major language
methode, which is using the comparatives „better” and „best”.
What’s more, advertiser use two major categories of claims to
persuade consumers to purchase. I mean „weasel claim” and
„unfinished claim”. The
weasel claim
uses weasel
words
to take what could be a solid claim and make it worthless by
weakening any bold assertion with words such as helps,
probably, refreshes, fights, strengthens, like, almos, up
to
and so on.
The
unfinished claim
suggest that the product is better than something or the best of
something but does not say what ‘something’ is. The only time
these words can be used are when a product does indeed have
superiority over other products in the category or when the better or
best is used to compare the product with something other than
competing brands.
Then,
I’ll say something about visual techniques of manipulation. The
manipulation by photo shopping is a methode where photo are simply
edited by enhancement or retouching like adding 3D elements. The
colors are very important in such practises. The warm colors
represent happiness and energy while the cold ones create peace and
security. Choosing colors, advertiser should emphasize the main
features od the product. So as to manipulate the advertiser are
mixing colors together in such way that can persuade the consumers to
purchase the product by misleading them. What’s more companies
often mask their ads as entertainment on TV and it is the next form
of manipulation by image. The next method are the manipulation of the
size and price. Companies reduce the size of the product when profit
become lower. In this way they sell smaller product in the same price
as sooner. Consumer often misremember how big they were before. The
last technique about that I want to mention is the misleading
graphs. They can be manipulated especially by poorly construction.
Improper scaling, axis lack of scale or omission of date are only a
few of numerous
methods using in graphs in order to manipulate consumers.
To
sum up, the advertising is inherent
part of marketing. Necessary, the manipulation, which advertisers
use, are every-day
reality.
You see ads every day, whether it's on a web page, before a movie, or
in the middle of a TV show, and it's easy to say "they're just
ads" because, at worst, they feel like a nuisance or
interruption. The companies manipulate consumers every time when
their self- intrests are not the same like conusmers’ interest so
as to persuade them otherwise and make that profit become higher.
There’s no doubt that manipulation has harmfully effects community.
Advertisements aren't inherently bad, but many use manipulative
tricks that influence in ways we don't even realize. Despite how much
you think you ignore them, and how little you may believe they affect
you, that's not necessarily the case. A lot of people have difficulty
accepting the idea that ads are manipulative because we want to
believe we're in complete control of our choices. It is very
important to be mature consumers, who realize which argument is real
and which is bad.