potw_reklamacji_opoznienie_dostawy.rtf

Your firm

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Date

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Dear Mr/Mrs/Miss/Ms …

Order no. …

We have received your letter dated … in which you advise us of your disappointment at the delay in our delivery.

This is a regrettable mishap and we do apologize.

However, we must insist upon the fact that this delay is, in no way, our fault. Indeed, our transport company has had to cope with (reason for the delay).

As you can imagine, this type of incident is extremely disagreeable for us and we shall be sending, today, a letter of protest to this transport company. We shall do our utmost, henceforth, to ensure that the delivery dates guaranteed by our service providers are respected.

We apologize, once again, and look forward to doing further business with you.

Yours sincerely

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