What you need to know

Well done on completing your first four weeks of training!

We want to make sure you are confident in your skills and knowledge so we have set you a challenge!

Complete the questions and activities on this sheet. Your 4 week job chat is scheduled for the following time

and date ……………………………………………… Some activities will require assistance from your Line Manager.

Once you have completed the challenge, bring this to your 4 week Job Chat.

Good Luck

4 Week Challenge

How to…

Team Members

March 2009

LB42

1. Name 5 things you must do to prepare for your peak period

6. List 5 of the personal appearance and uniform standards you must follow

2. Why is it important to record accidents and near misses in the Accident Book?

3. Ask your manager to observe you serving 3 customers following “How To… Deliver 5 steps to Great Customer Service”

Manager sign – completed to standard

1.

2.

3.

4.

5.

7. Ask your manager to observe you washing your hands hygienically

Manager sign – completed to standard

4. Name any 10 tasks you do in a day at work

5. Which blend of coffee do you use in your unit?

1.

2.

3.

4.

5.

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

Colleague Name: _____________________ ____________________ Start Date: _________________

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4 Week Challenge

cont.

How to…

Team Members

March 2009

LB42

8. What temperatures must hot & cold food be held at?

1. Hot

2. Cold

9. What item in the first aid box would you use to dress a minor cut?

10. Demonstrate each payment method with your manager – remember to put the till in training mode

11. Put these table clearing steps in order

13. Name 4 of the 5 steps to great customer service

1.

2.

4.

12. What is the name of the production person on shift next Wednesday morning?

3.

1. Wipe table with cloth on to hand

or tray, NOT THE FLOOR

2. Approach the table, have a clean cloth

and spray bottle with you

3. Clean splashes, stains etc.

from the table talker

4. Check for gum under table top,

remove if necessary.

5. Remove any debris from chairs and

reposition correctly around the table

6. Once clear of debris,

spray table and wipe

7. Make sure you wipe the table fully

including the edges, if 2 tables are
together, separate the tables
and wipe debris collection
from the middle

7. Return any other condiments to the

condiment station, clean if needed

ORDER:

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4 Week Challenge

cont.

How to…

Team Members

March 2009

LB42

14. When attempting to lift, in which two ways can you assess the weight of the load?

16. What does FIFO stand for?

17. Where is the visitors log kept?

18. What are common signs of an electrical fault in equipment?

19. Name 3 Critical Brand Values of the Bar brand?

20. What do the following safety signs mean?

15. Name 5 hot items on sale in your unit

Manager sign – completed to standard

Date:

1.

2.

3.

1.

2.

3.

4.

5.

Blue circle with white symbol

White circle, red border and red crossbar

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4 Week Challenge

cont.

How to…

Team Members

March 2009

LB42

What do you feel has gone well in the last 4 weeks?

What training have you completed in the last 4 weeks?

What training/development is required? – note any outstanding training

After discussion and agreement please note targets set for the new colleague

Summary – Please comment on the new colleagues general performance

What has gone not so well? – What could be done differently?

New colleague signature

Reviewing Manager signature

Date

Week 4 review date

Expected Week 8 review date

Expected Week 12 review date

How to 4Wk Challenge Generic AW:Layout 1 2/12/09 16:43 Page 4