2. In what amount of time should a customer be greeted?

3. In what amount of time should a customer be served in? What is the allowance for hot drinks?

dispensed?

1. List the Five Steps of Great Customer Service in the correct sequence.

Team Members

March 2009

Deliver the 5 Steps to Great Customer ServiceTest

How to…

1.

2.

3.

4.

5.

Team Members

March 2009

Trainee Name and Signature

Trainers Name and Signature

Date of Test

Pass Rate 80% - Result%
Re-train and test if below 80%

Follow Up Required

Deliver the 5 Steps to Great Customer ServiceTest

cont.

How to…

Team Members

March 2009

4. Detail what should be covered in each of the Five Steps of Service – include examples of what you could say to a Customer.

How To…. Deliver the 5 steps to Great Customer Service” -Test