Understand the BSR Process
What you need to know…
Our Aim is to…
“
Deliver consistency across the Brands, to promote & grow profitable sales, whilst safe
guarding & protecting the business, through “Insight, Expertise & Operational Excellence”!
What is it…?
Independent review of the Retail & Catering businesses in which SSP UK Operate
Review document which monitors brand compliance & adherence to Due-Diligence Systems
SSP UK’s “protection” in respect to customer & client satisfaction
A tool to drive consistency across the SSP UK Business, in order to deliver safe, profitable,
legally compliant & successful brands to the customer
Why Have it…?
Ensure adherence to company policies & procedures
Ensure compliance to legal matters
All licensing activities completed to statutory & company standards
Protects the business from potential risk of prosecution
Assist with maximising sales & profits
Gives a “health-check” to the senior team of how the business is operating
How we do it…
Brand compliance measured in order to ensure we serve
Fresh, Fast & Quality products to our customers every time!
Check on “critical” brand standards which are set by the brand guardian/owner
Check on both FOH & BOH image through the “customers eyes”
Ensure that Coffee is served correctly using the “senior barista training system”
Key checks on “quality” of products & equipment
Food Safety systems checked
Shift Standards Planner completion
Temperature Monitoring & Recording
Cleaning Schedules
HACCP System
Health & Safety system checked
Shift Standards Planner completion
Risk Assessment completion & detail
Unit specific Risk Register completion & detail
Insurance documentation / certification
Statutory & company notices – check
Licensing log book up to date
Correct licensing signage displayed
Human Resources
Legal compliance exercise check on Legality to work
Documentation check on HR files
Review of training undertaken & updated
Review on employee appraisal documentation & detail
October 2009
Unit Managers
