How to Understand the BSR process 3

background image

Understand the BSR Process

What you need to know…

Our Aim is to…

ƒ

Deliver consistency across the Brands, to promote & grow profitable sales, whilst safe

guarding & protecting the business, through “Insight, Expertise & Operational Excellence”!

What is it…?

ƒ

Independent review of the Retail & Catering businesses in which SSP UK Operate

ƒ

Review document which monitors brand compliance & adherence to Due-Diligence Systems

ƒ

SSP UK’s “protection” in respect to customer & client satisfaction

ƒ

A tool to drive consistency across the SSP UK Business, in order to deliver safe, profitable,

legally compliant & successful brands to the customer

Why Have it…?

ƒ

Ensure adherence to company policies & procedures

ƒ

Ensure compliance to legal matters

ƒ

All licensing activities completed to statutory & company standards

ƒ

Protects the business from potential risk of prosecution

ƒ

Assist with maximising sales & profits

ƒ

Gives a “health-check” to the senior team of how the business is operating

How we do it…

Brand compliance measured in order to ensure we serve

ƒ

Fresh, Fast & Quality products to our customers every time!

ƒ

Check on “critical” brand standards which are set by the brand guardian/owner

ƒ

Check on both FOH & BOH image through the “customers eyes”

ƒ

Ensure that Coffee is served correctly using the “senior barista training system”

ƒ

Key checks on “quality” of products & equipment

Food Safety systems checked

ƒ

Shift Standards Planner completion

ƒ

Temperature Monitoring & Recording

ƒ

Cleaning Schedules

ƒ

HACCP System

Health & Safety system checked

ƒ

Shift Standards Planner completion

ƒ

Risk Assessment completion & detail

ƒ

Unit specific Risk Register completion & detail

ƒ

Insurance documentation / certification

ƒ

Statutory & company notices – check

ƒ

Licensing log book up to date

ƒ

Correct licensing signage displayed

Human Resources

ƒ

Legal compliance exercise check on Legality to work

ƒ

Documentation check on HR files

ƒ

Review of training undertaken & updated

ƒ

Review on employee appraisal documentation & detail

October 2009

Unit Managers

background image

Understand the BSR Process

How we do it…cont…

Control

ƒ

Review of Financial controls in place within the unit

ƒ

Critical Checks

ƒ

Cash Checks

ƒ

Security Checks

ƒ

Documentation Checks

Hot Beverages

ƒ

Review of how employees make coffee

ƒ

Review of coffee machine performance

ƒ

Review of coffee temperatures

ƒ

Review of coffee quality

Perfect Site

ƒ

Review of in unit Rostering Tools

ƒ

Review of in unit Production Planning

ƒ

Check of employees understanding in relation to Peak time & communication

BSR Reporting

ƒ

Review is conducted via Handheld

ƒ

Data is sent back to a server for checking

ƒ

Data is then extracted into a “readable” format & sent to site via email within 24 hours of

completion at site by the OEM who completed the review

ƒ

Weekly league tables published across the business

ƒ

Contact the Ops Ex team for a list of Operations Excellence Managers or follow this link on

the HUB/Communications/SSP UK Organisation Charts

ƒ

http://10.3.254.65/live/thehub.telecity1.uk.ssp/admin/tiny_mce/plugins/filemanager/files/SSP%20UK%20Org%20Charts%20(in

c.%20pics)%20August%202009.pdf

October 2009

Unit Managers

As Managers you are responsible
for…

• Your own units results

• Team involvement is KEY to success

• Striving for Operational Excellence

• Can you be the best?

Your Challenge

• Achieve a superior pass on all your BSR
results within each BSR wave

- 75% = needs improvement

+ 76% - 84% = Satisfactory

+ 85% = Superior

background image

Example copy of BSR report


Wyszukiwarka

Podobne podstrony:
How to read the equine ECG id 2 Nieznany
How to summons the dead
How to Install the Power Quality Teaching Toy
Fearless Interviewing How to Win the Job by Communicating with Confidence
How to Use the Electrical Wiring Diagram
How to get the new iPod Touch(8GB) for nothing (easy to complete)
How to Get the Most Out of Conversation Escalation
how to use the flash tool for Xperia
How to Meditate the Silva Method
How to Examine the Nervous System
How to Play the Brain Game for Fun and Profit
How To Gyp The Tv Repairman
Dane Rudhyar HOW TO INTERPRET THE LUNAR NODES
How to Use the Overall EWD
Ross Jeffries How to Get the Women you?sire into?d
How to read the equine ECG id 2 Nieznany
How to summons the dead
How to Install the Power Quality Teaching Toy
(ebook) F Y I (Conspiracy,Secret,Cover up) How to Crash the Freemasons

więcej podobnych podstron