Understand the BSR Process

What you need to know…

Our Aim is to…

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“

Deliver consistency across the Brands, to promote & grow profitable sales, whilst safe

guarding & protecting the business, through “Insight, Expertise & Operational Excellence”!

What is it…?

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Independent review of the Retail & Catering businesses in which SSP UK Operate

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Review document which monitors brand compliance & adherence to Due-Diligence Systems

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SSP UK’s “protection” in respect to customer & client satisfaction

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A tool to drive consistency across the SSP UK Business, in order to deliver safe, profitable,

legally compliant & successful brands to the customer

Why Have it…?

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Ensure adherence to company policies & procedures

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Ensure compliance to legal matters

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All licensing activities completed to statutory & company standards

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Protects the business from potential risk of prosecution

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Assist with maximising sales & profits

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Gives a “health-check” to the senior team of how the business is operating

How we do it…

Brand compliance measured in order to ensure we serve

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Fresh, Fast & Quality products to our customers every time!

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Check on “critical” brand standards which are set by the brand guardian/owner

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Check on both FOH & BOH image through the “customers eyes”

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Ensure that Coffee is served correctly using the “senior barista training system”

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Key checks on “quality” of products & equipment

Food Safety systems checked

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Shift Standards Planner completion

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Temperature Monitoring & Recording

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Cleaning Schedules

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HACCP System

Health & Safety system checked

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Shift Standards Planner completion

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Risk Assessment completion & detail

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Unit specific Risk Register completion & detail

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Insurance documentation / certification

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Statutory & company notices – check

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Licensing log book up to date

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Correct licensing signage displayed

Human Resources

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Legal compliance exercise check on Legality to work

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Documentation check on HR files

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Review of training undertaken & updated

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Review on employee appraisal documentation & detail

October 2009

Unit Managers

Understand the BSR Process

How we do it…cont…

Control

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Review of Financial controls in place within the unit

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Critical Checks

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Cash Checks

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Security Checks

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Documentation Checks

Hot Beverages

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Review of how employees make coffee

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Review of coffee machine performance

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Review of coffee temperatures

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Review of coffee quality

Perfect Site

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Review of in unit Rostering Tools

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Review of in unit Production Planning

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Check of employees understanding in relation to Peak time & communication

BSR Reporting

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Review is conducted via Handheld

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Data is sent back to a server for checking

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Data is then extracted into a “readable” format & sent to site via email within 24 hours of

completion at site by the OEM who completed the review

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Weekly league tables published across the business

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Contact the Ops Ex team for a list of Operations Excellence Managers or follow this link on

the HUB/Communications/SSP UK Organisation Charts

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http://10.3.254.65/live/thehub.telecity1.uk.ssp/admin/tiny_mce/plugins/filemanager/files/SSP%20UK%20Org%20Charts%20(in

c.%20pics)%20August%202009.pdf

October 2009

Unit Managers

As Managers you are responsible
for…

• Your own units results

• Team involvement is KEY to success

• Striving for Operational Excellence

• Can you be the best?

Your Challenge

• Achieve a superior pass on all your BSR
results within each BSR wave

- 75% = needs improvement

+ 76% - 84% = Satisfactory

+ 85% = Superior

Example copy of BSR report