C S C T C
Halley Smart Phone On site
Training
CSC TC Lecturer Leo
C S C T C
2
2
Agenda
• Lecturer background
• Product Training Subject
• Training Schedule
• Lecture Background
• Product Specification & Profile Overview
• Repair Definition
• Repair General Repair Flow
• Escalation Window
• Q & A
C S C T C
3
3
Product Training Subject
Session 1: Leo Su
Session 1: Leo Su
RMA process Introduction
RMA process Introduction
Firmware/ Software update training
Firmware/ Software update training
Assembly/Disassembly
Assembly/Disassembly
Base Band trouble shooting
Base Band trouble shooting
Session 2:
Session 2:
Y. C. Cheng
Y. C. Cheng
Level 4 RF calibration & Level 4 Pre
Level 4 RF calibration & Level 4 Pre
-
-
Test
Test
Debug Tool & Un
Debug Tool & Un
-
-
Locking
Locking
Session 3:
Session 3:
Lance Yang
Lance Yang
Block diagram
Block diagram
RF Measure flow
RF Measure flow
RF Repair & Trouble shooting
RF Repair & Trouble shooting
Adobe Acrobat 7.0
Document
Adobe Acrobat 7.0
Document
Adobe Acrobat 7.0
Document
Microsoft
PowerPoint 簡報
Adobe Acrobat 7.0
Document
C S C T C
4
4
Training Schedule
Trainer
Subject
Time
Training Visit
09:00~10:00
Software Environment setting & installation
Technical Informations Interactive
10:00~11:30
12:00~13:00
Halley Tringing Introduction
13:00~14:30
Halley Level 1 Repair Firmware Update
14:30~16:00
Halley Level 2 Repair - Disassembly/assembly
16:00~17:10
Halley BaseBand Level 3
17:10~17:20
ALL
Q&A
17:30~18:00
Trainer
Subject
Time
RD ATS Y.C.
Halley Calibration Tool introduction
09:00~10:30
RD ATS Y.C.
Halley Pre Test Tool introduciton
10:00~11:30
RD ATS Y.C.
Halley Un-lock tool introduction
11:30~12:00
12:00~13:00
RD RF Lance
Halley RF Block introduction
13:00~14:30
RD RF Lance
Halley RF debug flow
14:30~16:00
RD RF Lance
Halley RF Repair & trouble shooting
16:00~17:10
17:10~17:20
GTC Leo Su
Custmer service surrvey Q&A
17:30~18:00
Break time
GTC Leo Su
GTC Leo Su
Lunch time
Lunch time
Break time
C S C T C
5
5
Lecturer background
CSC TC Leo
Repair Engineer for Mobile phone
Repair Training Agent
RD RF Lance
Wireless Communication RF Design Engineer &
Debug
Schematic Debug & Certificate
RD ATS Y.C
Auto Test Software Engineer & Debug
Production Technical Support & Trouble shooting
JPEG Image
C S C T C
6
6
Product Overview
C S C T C
7
7
Repair Level Definition
Level
Definition.
Example
Level 0
Accessories exchanging, cosmetic parts
replacements without additional tools.
Accessory items, and battery. cosmetic parts
replacements without additional tools.
Level 2.5
Connectors/Components replacement on PCB by
easy soldering
Speaker, receiver, microphone,
vibrator, connectors.
1. Basic troubleshooting, Technical Support
hotline.
2. Debug without disassemble the unit.
1. Key parts & Module Replacement
(LCD Panel, Mechanism parts, Battery, etc.). S/W
update.
2. Disassemble and repair with screwdriver.
Replace components on PCB by easy soldering and
circuit diagram.
1. The replacement of FLASH, CPU, DSP and BGA.
2. MB repair with calibration.
Firmware upgrade, MMI test, prescreening,
DOA, handling.
Housing, Keypad, Lens, Antenna,
Speaker, receiver, Microphone,
Vibrator, Loud Speaker, Side key,
CMOS sensor, Metal Dome,
LCD Module, LCD LCM board,
R/C components, components replacement
without BGA and calibration related.
Flash, BGA, BB IC, Oscillator, repair with
calibration.
Level 1
Level 2
Level 3
Level 4
C S C T C
8
8
Halley General Repair Flow
Check Phone Status
Firmware Update
Clean Boot
Check IMEI Code
MMI Testing
Power OFF ( Until to Back Light OFF)
GSM Calibration
W-CDMA Calibration
GSM Pre-Test
W-CDMA Pre-test
Clean Boot
Report & Packing
Microsoft
PowerPoint 簡報
C S C T C
9
9
Escalation Window:
¾
Customer Service Manager Project window
Sebastian Wang sebastian_wang@asus.com.tw Leader
Jimmy Pan
jimmy_pan@asus.com.tw
Global site
David Kubny
david_kubny@asus.com.tw
Europe site
¾
Technical Support Department L1 L2
Jonathan Wu
Janathan_wu@asus.com.tw
¾
Technical Center
L2.5 L3 L4
Leo Su
Leo_su@asus.com.tw
Jack Huang
Jack_Huang@huang.com.tw
¾
SA sale assistant Order book
Lillian Wang
lillian_wang@asustek.com.cn
C S C T C
Q & A
Document Outline
- Halley Smart Phone On site Training
- Agenda
- Product Training Subject
- Training Schedule
- Lecturer background
- Product Overview
- Repair Level Definition
- Halley General Repair Flow
- Escalation Window:
- Q & A
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