Tool Mentor: Defining Change and Review Notifications Using Rational ClearQuest










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Tool Mentor: Defining Change and Review Notifications Using Rational ClearQuest















This tool mentor tells how to set up Rational ClearQuest® to notify users or user groups when a change request status has changed.


Tool: Rational ClearQuest






Main Description



Overview ClearQuest takes advantage of e-mail in two ways: e-mail submission/modification (user to database), and e-mail notification (database to users). E-mail Submission: The ClearQuest administrator uses the Rational E-Mail Reader to enable users to submit or modify records via e-mail. The Rational Mail Server should run on the same machine as the ClearQuest database(s) to ensure that e-mail submission is always available. E-mail Notification: The ClearQuest administrator can configure ClearQuest to send e-mail that notifies users about change requests. The administrator uses the E-Mail Rules record type to determine e-mail notification conditions, recipients, and content. In addition, the administrator or users can enable their client machines to receive e-mail notification. Even ClearQuest web clients can receive e-mail notification. Tool Steps 1. Set up e-mail submission with ClearQuest Designer See ClearQuest Designer online Help > Contents and Index > Administering ClearQuest E-mail> Enabling E-mail Submission. 2. Set up e-mail notification with ClearQuest Designer See ClearQuest Designer online Help > Contents and Index > Administering ClearQuest E-mail> Enabling Automatic E-mail Notification. 3. Receive e-mail notification at the ClearQuest client See ClearQuest online Help > Contents and Index > Administering ClearQuest E-mail> Enabling ClearQuest Client E-mail Capabilities. 4. Set up e-mail notification for ClearQuest Web clients See Installing Rational ClearQuest.





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