Avaya Aura®
Avaya Aura®
Communication
Manager is a
Communication Manager
comprehensive
Your Foundation for Business Collaboration.
software foundation
for real time voice
Overview
and video
Bringing together the right people with the right
communications.
information at the right time to deliver business results,
is what Avaya solutions are all about. To enable this
More than 700
transformative, people-centric collaboration, Avaya has
services for unified developed the Avaya Aura® Platform  a set of seamless
capabilities the mesh together to provide flexible
communications,
communications, collaboration and customer contact
including mobility,
solutions that provide a meaningful impact to your
contact center,
businesses.
messaging, auto
Communication Manager is a foundational element of the
attendant, advanced
Avaya Aura® Platform, and delivers rich voice, video,
conferencing and
mobility, messaging and collaboration capabilities on a
E911.
resilient, distributed network that supports SIP/IP-based,
digital and analog communication devices.
" High availability, reliability and
Avaya Aura Communication
survivability.
Manager enables the virtual
enterprise with:
" More than 700 powerful features in all.
" Robust voice, and video call
processing capabilities.
Key Customer Benefits
" Advanced workforce productivity and
Enhancing workforce productivity
mobility features.
" Handles communications effectively:
" Built-in conferencing and contact
Multiple options for routing, queuing
center applications.
and priority handling of voice and
" Centralized or distributed messaging
video.
and attendant capabilities.
" Increases efficiency: Easy-to-use
" Connectivity to a wide range of
features save workers time, allowing a
analog, digital, and SIP / IP-based
focus on business not technology
communication devices.
" Improves collaboration: Workers can
" Support for SIP, H.323 and many
easily access collaboration capabilities
industry-standard communications
like conferencing and remain
protocols over a variety of different
productive while on-the-go with
networks.
advanced mobility capabilities.
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Helping ensure business continuity Open Standards
Avaya Aura
" Transparent system failover: " Support for open standards:
Communication
Multiple points of redundancy can Facilitates integration of third party
Manager: Feature
be built in to your network providing solutions, including Microsoft and
Server or Evolution
automatic back up in the event of IBM solutions, as well as the option
network, hardware or software to embed communications into
Server :
issues. business processes, streamlining
" Centrally located Feature
daily tasks.
Server: you can connect all " Redundant interfaces: Minimizes the
your offices, SIP endpoints impact of local network failures. " SIP support: SIP provides the
and a centrally located foundation for multimedia
" Geographically separated
Communication Manager into communications and collaboration
redundant servers: Provides
a single solution via Session for voice, video and customer
redundancy across a geographically
Manager, enabling core feature contact while also offering users real
dispersed network.
consistency across the entire savings in network access costs.
" Branch office survivability: Provides
enterprise and allowing the SIP based presence and Instant
the ease of administration of a
deployment of full application Messaging (IM) lets users inform
centralized system with local failover
sequencing capabilities. others of their status, availability and
capabilities in the event of network
allows immediate responsiveness to
" Evolution Server: you can
failures.
important business issues.
connect all your locations and
" Voice quality monitoring and
support core features to a " End-to-end standards-based
management: Checks for network
mixture of end-points, application integration: Linux-
conditions that adversely affect
including SIP, H.323, digital, based Avaya Aura Communication
voice quality and automatically
and analog and deploy implicit Manager software provides
applies corrective action.
application sequencing. integration of legacy (TSAPI, JTAPI,
CSTA) and new (Web services and
Promoting enterprise security
service-oriented architecture)
standards.
" Secure by design: Avaya Aura
Communication Manager servers
Simplified Network Management
can be isolated from the rest of the
enterprise network to safeguard
" Avaya Aura® System Manager:
them from viruses, worms, DoS
Provides complete centralized
and other attacks. Avaya Aura
administration of an Avaya Aura
Communication Manager also uses
network including multiple instances
the minimum number of services and
of Communication Manager. It takes
access ports to reduce susceptibility
a solution level approach to network
to malicious attacks.
administration that allows IT
departments to incorporate new
" Secure communications: Avaya
components and applications under
Aura Communication Manager uses
a common management umbrella,
media encryption between servers,
managing the elements of the Avaya
gateways and endpoints to secure
Aura Platform together as a system.
the voice stream and signaling
channels.
Feature Summary
" Voice Features: Comprehensive
telephony features (i.e. auto
attendant, call transfer, call forward,
etc.) facilitate effective
communications among employees,
customers and partners.
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" Mobility Features: Extensive " Quality of Service: QoS features like
Avaya Aura
in-building or in/out building wireless Inter-Gateway Alternate Routing
Communication
choices, including Extension to (IGAR) and Call Admission Control
Manager
Cellular (EC500), along with hot- provide a no compromise approach
desking / remote worker features like to reliability and functionality on
Deployment
Personal Station Access (PSA) and converged SIP/IP networks. This
Options:
Automatic Customer Telephone ensures that Avaya Aura
" Avaya Common Servers:
Rearrangement (ACTR) that extend Communication Manager end users
Avaya turnkey solutions based
Avaya Aura Communication Manager receive the same extensive features
on enterprise-grade rack
features to users no matter where and high quality audio they have on
mount servers, the
they re working. their current Avaya solution as they
HP® ProLiant DL360PG8 &
transition to SIP/IP based solutions.
" Collaboration: Built-in features like
DL380PG8 and the Dell®
Meet Me Conferencing (up to six " Reliability & Survivability: Supports
PowerEdge R620.
parties) or the optional Avaya Aura a wide variety of servers, gateways
Conferencing for complete, high and survivability features enabling
" Avaya Aura® for Midsize
capacity voice, video and desktop 99.999% availability or better. The
Enterprise:
sharing that makes it easy to software is capable of mirroring
Single, virtualized
collaborate with groups of peers, processor functions, providing
server that includes
customers and partners. alternate gatekeepers, supporting
Communication Manager for
multiple network interfaces and
enterprises up to 2400 users.
" Integrated Messaging: Built-in
ensuring survivability at remote and
messaging features and full capability
central locations.
" Avaya Aura® Virtualized
for messaging integration with voice,
Environment:
fax and e-mail. " Intelligent Networking and Call
Avaya Aura applications, such
Routing: Lets organizations create a
" Call Center Integration: Call center
as Communication Manager,
virtual fabric of switches that can
applications like Avaya Center Elite
available as VMware
pass information and calls, providing
and Avaya Business Advocate for
compatible OVA files for
higher levels of customer service. Call
expert predictive routing, are easily
installation into
routing features are also designed to
integrated.
any VMware compatible
reduce networking costs through
" Telecommuting: Telecommuter architecture.
effective use of IP Trunking over WAN
capabilities route calls appropriately
or LAN links.
" Collaboration Pod for
and give employees access to the full
" Security and Privacy: Security
Enterprise Collaboration:
Avaya Aura Communication Manager
features for detecting probable
Complete integrated solution
feature set whether working at home,
breaches with notification and
for UC including
in the office or on the road.
tracking alerts. Also provides real-
Communication Manager
" Application Integration: Lets IT
time media encryption for
(virtualized), gateways,
application developers leverage
environments where enhanced voice
storage, network switches,
Avaya Aura Communication Manager
privacy over a LAN/WAN is required.
power supplies, cabling and
functionality via standard Web
a common management
" Safety and Disaster Recovery: Tools
Services interfaces, enabling
solution for all integrated
to help organizations manage and
integration of business and
applications.
respond to unforeseen emergency
communication applications with
situations.
real-time telephony.
" Integrated Management: Powerful
" SIP Support: Integrated SIP proxy/
built-in tools for administrators and
registrar server with SIP trunking
network managers to maintain
support and duplicated server
communication solutions and drive
features to enable SIP
down total cost of ownership,
interoperability.
including applications for network
management, configuration
management, and fault and
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performance monitoring.
Technical Specifications, Operating System and
Supported Servers
" Avaya supplied servers: Avaya Common Servers, S8300
" Avaya Aura® Virtualized Environment: VMware-based virtualization of Avaya
Aura® applications on customer supplied servers
" Avaya hardened Operating System: Red Hat Enterprise Linux
Capacity
" Total number of Stations: 36,000
" SIP Endpoints: 36,000
" SIP Trunks: 24,000
Learn More
To learn more about Avaya Aura Communication Manager talk to your Avaya
Account Manager or Authorized Partner. Also, visit us at www.avaya.com.
About Avaya
Avaya is a global
provider of business
collaboration and
communications
solutions, providing
unified communications,
contact centers,
networking and related
services to companies
of all sizes around
the world. For more
information please visit
www.avaya.com.
© 2014 Avaya Inc. All Rights Reserved.
All trademarks identified by ®, "!, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc.
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