Tourism and Catering Workshop
Teacher s notes
The series Vocabulary
The Workshop series of workbooks prepares students The Vocabulary sections contain exercises looking at
studying vocational topics for the English they will groups of words from the reading texts and related to
need for their jobs in the real world. The books the topic of the lesson. For example, in Lesson 3
contain 25 30 single or double-page lessons which Hotel facilities, students are asked to match
can be used in class as a supplement to the main adjectives with what they usually describe, a hotel,
coursebook and/or at home. Each lesson includes the room, or the service. Vocabulary exercises
authentic texts, skills practice, functional language, include matching words and pictures,
and vocabulary tailored to a vocational syllabus. dictionary/glossary work, completing definitions,
finding specific phrases or words in a dialogue, and
Features
grouping words. All the words from the Vocabulary
Each lesson contains some or all of these features: sections (as well as any other words that appear in
Before you read the lesson and are relevant to the topic) are included
Reading in the glossary at the back.
Vocabulary
Speaking
Speaking
Writing The Speaking sections involve students taking part
Get real in a conversation or role play related to the topic of
Each workbook has a glossary, which contains the the lesson using some sort of stimulus. For example,
words from each lesson with definitions. The in Lesson 11 Package holidays, students are asked to
glossary defines the main words of the lesson and is do a role play between a customer and a travel agent
particularly useful for defining the technically about the details of a package holiday they are given.
specific or unusual words not always found in a In Lesson 25 Describing a festival students discuss
dictionary. festivals they have seen, taken part in, or heard about.
Before you read Writing
Students can do this task alone or in pairs. It is In the Writing sections students are asked to write
designed to get students thinking about the topic of short texts or dialogues based on the model of the
the lesson, or to start thinking about some of the reading text in the lesson. For example, in Lesson 23
vocabulary they already know in that area. For Tips for travellers, students read a website with
example, in Lesson 14 Giving tourist information, advice for travellers in the Reading section, and then
students have to think of as many famous places in they go on to write their own website for visitors
London as they can and decide which is the most travelling to their country.
popular with tourists. In Lesson 10 At the airport
Get real
students have to match pictures (in this case airport
signs) to words. The Get real task at the end of each lesson is a link
between the content of the lesson and the real world.
Reading
Students are encouraged to use reference materials,
Workshop contains a variety of authentic texts magazines, newspapers, or the Internet to investigate
related to the vocational topic. For example, Tourism ideas related to the topic of the lesson. These tasks
and Catering includes the texts from holiday are also designed to be the basis of possible project
brochures, travel websites, newspapers, and leaflets. work. Teachers could expand the task so that
It also includes a variety of typical functional students do a more lengthy piece of work. For
dialogues which contain useful language which the example, in Lesson 1 Tourism today, students are
students will need in the real world (and which they asked to find out about an unusual or strange
go on to practise in the Speaking section). Reading destination, then choose the top three unusual
tasks include identifying where a text comes from destinations for a class tourist information board.
(for example, a magazine, newspaper, or website), This could be an ongoing project in which students
identifying the topic of a text, reading the text to find collect, write about, or create posters for destinations
specific information, ordering texts, comprehension they find.
questions, gap filling with functional language, and
matching headings with paragraphs.
� Oxford University Press Teacher s notes 1
Tourism and Catering Workshop
Answer key
3 1 2 3
1 Tourism today
restaurant ''
2 1 c 2 a 3 b
swimming pool ''
3 1 customers
bar '
2 guests
childcare '
3 passengers
fitness room/gym '
4 tour leaders
room service '
5 visitors
Internet access ' '
6 tourists
TV ''
4 a 3 b 6 c 1 d 5 e 2 f 4
minibar ''
laundry service '
2 What s your job?
baggage lockers '
2 Kukrit d Monika c Ramón a Alex b
disabled access ' '
3 Notes may vary
4 1 a luxurious, modern, traditional, basic,
Kukrit tourist information officer: advises
comfortable, friendly, centrally-located,
travellers about accommodation, etc.
quiet, noisy
Monika restaurant manager: plans menus,
b luxurious, cramped, basic,
handles day-to-day running, does accounts,
comfortable, spacious
manages team of ten
c friendly, professional
Ramón hotel receptionist: checks guests
2 spectacular
in/out, makes reservations, sorts out
problems
4 Reserving accommodation
Alex tour leader: checks transport, organizes
1 a 4 b 2 c 6 d 1 e 5 f 3
accommodation, tells people what s
2 4 e, a, d, c
happening, sorts out problems
4 name credit card expiry date confirmed
4 a Monika
b Kukrit
5 Writing a CV
c Alex
2 1 d 3 h 5 e 7 b
d Ramón
2 f 4 a 6 g 8 c
5 1 patient, friendly
3 1 qualifications 4 trainee
2 well-organized, efficient
2 experience 5 enthusiastic
3 sociable, diplomatic
3 graduate
4 calm, resourceful
5 Probably Marketing Information Manager
6 Refer students to the glossary.
A travel agent makes travel arrangements,
6 IT and the travel industry
reserves tickets, etc.
2 1 T 2 F 3 T 4 T 5 F
A resort manager looks after a tour company s
3 a 1 b 4 c 3 d 2
business in the resort
An interpreter translates what somebody says
7 Who s who in hotels and restaurants
into another language
2 1 general manager 2 head housekeeper
Check-in staff make sure that everything is in
3 event organizers
order when people arrive for a flight or at a
hotel, etc. 3 1 a responsible for/in charge of
A courier looks after groups of tourists on b reports to
holiday 2 a report to b look after/deal with
3 a look after b report to
3 Hotel facilities
4 a looks after/deals with
2 1 Switzerland, France, USA b manages
2 a 3 b 1 c 2 5 a responsible for/in charge of
b report to
� Oxford University Press Answer key 2
Tourism and Catering Workshop
Answer key
4 Food and beverages manager
10 At the airport
1 a 4 b 1 c 3 d 5 e 2 f 10
head waiter bar manager head chef
g 6 h 7 i 8 j 9
wine waiter bar staff assistant
2 1 c 2 g 3 e 4 f 5 a 6 h
(sous) chef
7 b 8 d Check-in clerk
waiters/waitresses
chefs
11 Package holidays
kitchen
3 inc. some inc. not inc.
porters
accommodation '
5 1 bar manager meals '
2 kitchen porters drinks '
3 bar staff flights '
4 specialist wine waiter transfers '
5 head chef excursions '
6 waiters resort facilities '
7 assistant/sous chef
4 1 T 2 F 3 F 4 T 5 T
8 head waiter
5 1 discount 3 brochure
2 self-catering 4 optional
8 Welcoming customers to a restaurant
2 1 Can I help you
12 Facilities at a resort
2 we d like a
1 a 9 b 8 c 3 d 6 e 10 f 5
3 Do you have
g 2 h 7 i 4 j 1
4 I m sorry, we re fully booked
2 Answers may vary
5 what name is it
hairdryer, satellite TV, radio, direct-dial
6 Would you like
phone, electronic security box, minibar,
7 can I have
balcony, sun terraces and tropical gardens,
8 So that s
private beach with beach club and lifeguard,
9 your table is ready
children s club with qualified staff, tennis
10 Here s the menu
club, children s pool, massage service,
3 1 & while you re waiting
shopping centre, quiet lounge for reading
2 Do you have a reservation?
3 1 children s club with qualified staff
3 This way please
2 electronic security box in room
4 we have a cancellation
3 quiet lounge for reading
5 the specials
4 temperature-controlled rooms
4 1 W 2 C 3 W 4 W 5 C 6 W
5 fitness centre with gym
9 Explaining the menu
13 Respecting cultural traditions
2 1 Starters
2 1 c 2 a 3 e 4 b 5 d
2 Main course
4 disrespectful impolite inappropriate
3 Vegetables/salads
hospitable modest discourteous
4 Desserts
acceptable
5 Drinks
3 Notes may vary
14 Giving tourist information
1 x S
2 Probably a tourist brochure
1 x BSR
3 1 London Eye
2 x GS
2 Walking tour
1 x BOTT HWW 1 x BOTT SMW
3 Harrods
4 a I ll start with & I ll have the & I d like a
4 Answers may vary
b It s a kind of & It s a bit like & It tastes &
First stop should be & , & are a good way of
& made with & It s like &
& , Visit & , You can & , Don t forget to &
c It s delicious The & is very good.
� Oxford University Press Answer key 3
Tourism and Catering Workshop
Answer key
2 a the Taj Mahal b the Statue of Liberty
15 Booking a ticket
3 1 This is one of the most famous
1 1 fare 3 gate, platform
2 This is a superb example of
2 voyage 4 return
3 It was built in & and it stands &
2 1 the cheapest 5 more expensive
The structure was designed by &
2 the longest 6 quicker
4 Please notice &
3 quicker 7 more interesting
As you can see &
4 the most expensive
5 Do you have any questions
3 Waterstone (/ Morris)
6 OK, if you are ready, let s go inside.
A (/J)
25 Tadema Road
19 Tour itineraries
London
2 a They take a boat on four days.
SW10 4RJ
b They take a bus on two days.
020 74651003
c They fly on four days (including the flights
London Edinburgh
from Heathrow  Bangkok and Bangkok 
10th
Heathrow).
19.45 20.40
d They take the train on two days.
Edinburgh London
4 1 Angkor
13th
2 Huay Xai
10.00 10.55
3 Bangkok
Ł119
4 Vang Vieng, Pak Ou
5 Mount Phousi
16 Dealing with money
6 Phnom Penh
1 1 two percent
7 Battambang
2 two hundred dollars,
5 1 First
3 twenty-seven euros fifty
2 The next day
4 one thousand, five hundred euros.
3 then
2 cash, cheque, credit card, direct debit,
4 On the way
standing order, money order, etc.
5 While we were in
3 a 3 A currency exchange
6 On the following day
b 4 A hotel
7 After that
c 2 A bar
8 On our last day
d 1 A travel agent s
9 en route
4 1 commission 6 receipt
20 Alternative holidays
2 bill 7 traveller s cheques
3 deposit 8 credit card
2 Skyros Peligoni Club
4 cash 9 change
meditation ''
5 insurance 10 exchange rate
music ''
5 1 C 2 P 3 C 4 C 5 P 6 P
water-skiing '
7 C 8 P 9 C 10 P 11 P 12 C
guided walks '
13 C 14 C or P
excursions '
creative writing
17 Checking in to a hotel
woodcarving '
1 a 3 b 1 c 5 d 4 e 6 f 2
yoga ''
4 basement, ground, first, second, third, pottery/ceramics '
fourth, fifth, sixth, seventh, eighth, ninth swimming ''
3 Answers may vary
18 Tour guide commentaries
1 pottery, wood carving, (music)
1 1 Ayers Rock, Australia
2 guided walks, excursions, (yoga)
2 The Taj Mahal, India
3 creative writing, meditation, (music) (yoga)
3 The Statue of Liberty, USA
4 water-skiing, swimming
4 The Pyramids, Eygpt
� Oxford University Press Answer key 4
Tourism and Catering Workshop
Answer key
4 Answers may vary
21 Dealing with complaints
1b only eat freshly cooked food
2 a 2 b 3 c 1
2a drink bottled water
3 Answers may vary
2b boil your water
a So, what s the problem exactly?, What
3a wear a seatbelt
seems to be the problem?, Can you tell me
3b wear a helmet
what s wrong, exactly?
4a wear a hat and sunglasses
b I quite understand, Right, I see, Yes, I see
4b use sun cream
the problem.
5a don t go swimming alone
c I m very sorry about this, I must apologize
5b check with locals about dangers in the sea
for the inconvenience. It s our mistake.
6a cover your arms and legs
d I ll speak to them today and them to be
6b use an insect repellent
quieter, I ll send someone to clean it right
7a don t carry a large amount of money
away, I ll get you a new bill right away.
7b keep money in inside pockets
22 Tips for travellers
25 Adventure holidays
2 An information website for British travellers.
1 a 4 b 5 c 7 d 9 e 2 f 6
4 1 driving conditions
g 10 h 3 i 1 j 8
2 penalties
2 A holiday brochure
3 valid
3 Mountain-biking, white-water rafting
4 off the beaten track
4 a The people 3, 4 c The places 5 8 9
5 drug offences
b The sports 10 d The holiday 1 2 6 7
6 speed limit
7 repatriation
26 Ecotourism
8 out-of-date
3 Notes may vary
9 medical treatment
Negative effects of tourism
10 customs
environment: trees cut down, rubbish, noise
5 1 Dress modestly
local people: low wages, money goes to
2 Never take photos of, or near, military
companies outside the area
bases, airports, or official buildings
Positive effects of ecotourism
3 Respect people s privacy
environment: protects areas where
4 Make sure you have a valid visa ... / local
animals/plants in danger, pays for
insurance
conservation, local people: economic
5 Avoid drinking local tap water.
development of local communities
23 Describing a festival
4 1 natural habitat
2 traditions
2 A guidebook
3 nature reserves
3 1 T 2 T 3 T 4 F
4 community projects
4 1a they are assumed to become &
5 local inhabitants
1b It is said that
6 endangered species
5 1 celebrate
2 parade
27 Marketing and promotion in tourism
3 festivities
2 1 e 2 b 3 d 4 a 5 c
4 atmosphere
3 Answers may vary
5 tradition
Market Older people who have lived or
stayed in Cyprus before ( the Cyprus of you
24 Health and safety abroad
childhood ), and who like quiet holidays and
2 1 g 2 f 3 a 4 h 5 i 6 d 7 e
historical sites.
8 b 9 c
Objectives Attract people who think Cyprus
3 Answers may vary
is all discos and tourists, but who want
a a, b, d, g
history and local people.
b c, e, f, h, i
� Oxford University Press Answer key 5