CTX-2622 Citrix MetaFrame XPe
Enterprise Management Feature
Release 3
Feature Release 3 Addendum CTX-2622 Citrix MetaFrame XPe Enterprise Management Feature Release 3
2 © Copyright 2003 Citrix Systems, Inc.
 CTX-2622 Citrix MetaFrame XPe Enterprise Management Feature Release 3 Feature Release 3 Addendum
Overview
Objectives At the end of this module you will be able to:
Recognize new Citrix Resource Manager features
Create a billing profile
Configure Resource Manager to use SMTP
Create a snapshot report
Install and configure MetaFrame XP Provider for Windows
Management Instrumentation
Install and configure MetaFrame XP Management Pack for Microsoft
Operations Manager 2000
© Copyright 2003 Citrix Systems, Inc. 3
Feature Release 3 Addendum CTX-2622 Citrix MetaFrame XPe Enterprise Management Feature Release 3
Citrix Resource Manager Features
Improved Billing
Apply to Folder Support
SMTP Mail Support
User-definable Installation
Improved Snapshot Report
Improved Server Reboot
Report Printing
Summary Database Folders and Zones
Alert on Yellow
New in This Release Feature Release 3 adds the following new features to Citrix Resource
Manager:
Improved Billing that allows the Citrix administrator to configure fee
groups, currency profiles and billing profiles. Administrators will
benefit from this feature
Apply to Folder Support that allows the Citrix administrator to select
folder or groups of folders when applying changes to servers and
applications.
SMTP Mail Support that enables support for SMTP as an alert
mechanism.
User-definable Installation that allows the Citrix administrator to
select where the local Resource Manager database is installed during
setup.
Improved Snapshot Report that adds detailed memory and process
usage information to the System Snapshot report for processes using
5% or more of memory or processor. This feature also adds detailed
information on resource usage by each user.
Improved Server Reboot that allows the Citrix administrator to
prevent user logins for a period of time before the server restarts.
Report Printing that allows the printing of Citrix Resource Manager
generated reports.
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 CTX-2622 Citrix MetaFrame XPe Enterprise Management Feature Release 3 Feature Release 3 Addendum
Summary Database Folders and Zones that allow the Citrix
administrator to produce Summary Database reports based on server
groups previously defined using the Citrix Management Console.
Alert on Yellow Support that allows the Citrix administrator to
configure Citrix Resource Manager to send an alert when a yellow
threshold is crossed to proactively correct potential problems before
they arise.
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Feature Release 3 Addendum CTX-2622 Citrix MetaFrame XPe Enterprise Management Feature Release 3
Creating a Billing Profile
Introduction An administrator can create, edit and save custom fee groups, that
contain a set of costs for a set of chargeable categories that can be
assigned to cost centers and domains.
Procedure An administrator can use the following procedure to create a billing
profile using Resource Manager.
Step Action
Log on to the Citrix Management Console.
1
Click Resource Manager in the left pane of the Citrix
2
Management Console.
Click the Billing tab.
3
Click Fee Profiles.
4
The Fee Profiles dialog box appears.
Click New.
5
Type the new profile name in the New Profile Name field and
6
click Next.
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 CTX-2622 Citrix MetaFrame XPe Enterprise Management Feature Release 3 Feature Release 3 Addendum
Step Action
Select from the following options to define default fees.
7
If the administrator wants
... Then...
To use the currency set in Select Use system settings
the operating system
To set a custom currency Select User defined
symbol
To set the currency Select Use ISO4217 code
symbol by selecting a
country from the Code
list
To charge per hour for Set a Session time charge.
the duration of each
session
To charge per minute of Set a CPU time charge
CPU time for the
processes in the session.
To charge per megabyte- Set a Memory charge
minute of the total
memory consumption for
processes in the session.
To charge per hour of Set a Process loaded time
loaded time for each charge
process in the session.
To charge per minute of Set a Process active time
active time for each charge.
process in the session
Click Next.
8
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Feature Release 3 Addendum CTX-2622 Citrix MetaFrame XPe Enterprise Management Feature Release 3
Configuring Resource Manager to use
SMTP
Introduction An administrator can now send alert messages through the Simple Mail
Transport Protocol (SMTP).
Procedure An administrator can use the following procedure to configure Resource
Manager to use SMTP.
Step Action
Log on to the Citrix Management Console.
1
Right-click Resource Manager in the left pane of the Citrix
2
Management Console and click Properties.
Click Use SMTP to send email alerts.
3
Click OK.
4
In the right pane, click the E-mail tab
5
Click Edit configuration. The SMTP Server Configuration
6
dialog box appears.
Type the server name or IP address and the port number of
7
your SMTP server.
If the administrator wants
... Then
The SMTP server requires Click Authenticate
authentication Connection and type the
user name and password
into the boxes
To send emails using SSL Click Use SSL to send
email alerts and click OK.
Click Edit Recipients. The SMTP Recipient Configuration
8
dialog box appears.
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 CTX-2622 Citrix MetaFrame XPe Enterprise Management Feature Release 3 Feature Release 3 Addendum
Step Action
Type the email addresses to which alerts are to be sent in the
9
To, Cc and Bcc boxes, as required. Also, type an address from
which to send alert emails and click OK.
Click Test configuration to send a test email, using the new
10
settings.
After the email details are setup, select the metrics that will
11
trigger email alerts. This must be done for each MetaFrame XP
Resource Manager server. When a metric changes to a status
that triggers an email alert (for example, a red alarm),
Resource Manager sends an alert, through the SMTP server.
For individual servers, an administrator can define a
specific set of mail recipients who will receive the
alerts instead of, or as well as, the mail recipients
identified for the entire server farm. An administrator
may do this, for example, to send alerts to a specific
person for a high-priority server. Use the Resource
Manager Alerts Recipients tab in the server Properties
dialog box.
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Feature Release 3 Addendum CTX-2622 Citrix MetaFrame XPe Enterprise Management Feature Release 3
Creating A Snapshot Report
Introduction Administrators can now generate more detailed information on resource
usage by each user with improved snapshot reporting. The new
snapshot report provides detailed memory and usage information for
processes using 5 % or more of memory or processor.
Procedure An administrator can use the following procedure to create a snapshot
report.
Step Action
Log on to the Citrix Management Console.
1
Right-click Resource Manager in the left pane of the Citrix
2
Management Console.
Click the Reports tab.
3
Click the Server Snapshot button.
4
Select a server from the Server drop-down list.
5
Click Generate.
6
View and close the report.
7
An administrator can use the following procedure to print the server
snapshot report.
Step Action
Click File > Print Displayed Report
1
Select the appropriate printer from the Name drop-down list
2
in the Print Service section of the Print screen.
10 © Copyright 2003 Citrix Systems, Inc.
 CTX-2622 Citrix MetaFrame XPe Enterprise Management Feature Release 3 Feature Release 3 Addendum
Step Action
Choose from the following options.
3
If the administrator wants
to... Then..
Print to file Select Print to file check box.
Print all report pages Click the All radio button
Print select report pages Click the Pages radio button
and type the page range to
be printed.
Print multiple copies of Click the Up arrow next to
the report Number of Copies field and
select Collate to collate the
reports.
Click Print in the Print screen.
4
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Feature Release 3 Addendum CTX-2622 Citrix MetaFrame XPe Enterprise Management Feature Release 3
Installing MetaFrame XP Provider for
Microsoft Windows Management
Instrumentation (WMI)
Microsoft WMI Windows Management Instrumentation (WMI) provides system
Overview administrators with a single consistent object-oriented interface to
monitor and control large, complex enterprise systems, applications and
networks.
WMI consists of the following components:
WMI Provider extracts management information from the underlying
system and presents this information to a WMI Consumer.
Common Information Model Object Manager identifies the WMI
provider that can supply information requested by a WMI Consumer
and passes the requested information from the WMI Provider to the
WMI Consumer.
WMI Consumer is a management tool such as the Microsoft
Operation Manager (MOM), an MMC snap-in used to present
information .
For more information on Windows Management Instrumentation , see
the Microsoft web site at http://www.microsoft.com.
MetaFrame XP Provider The Citrix MetaFrame XP Provider when installed on a MetaFrame server
for WMI Overview extracts information about the server and when appropriate also
provides information on the server farm that the MetaFrame server
resides and presents this information to the WMI consumer for display.
The Citrix MetaFrame XP provider allows the administrator to:
Logoff a session
Disconnect a session
Send messages to users
MetaFrame XP Provider To install the Citrix MetaFrame XP Provider the following must be
System Requirements installed:
MetaFrame XP for Windows Version 1.0 or higher
MetaFrame XP Feature Release 2 or higher installed on each server
MetaFrame XP Feature Release 2 or higher licenses installed and
activated
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 CTX-2622 Citrix MetaFrame XPe Enterprise Management Feature Release 3 Feature Release 3 Addendum
The Citrix MetaFrame XP Provider must be installed on
every MetaFrame server in the server farm that the
administrator wants to gather information on. Also
Hotfix XE102W011 must be installed on every
MetaFrame server the administrator wants to gather
information about.
MetaFrame XP Provider The MetaFrame XP Provider is installed automatically as a part of a new
Installation MetaFrame XP with Feature Release 3 installation. An administrator may
choose to not install the MetaFrame XP Provider during the Component
Selection phase of the MetaFrame XP with Feature Release 3 installation.
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Feature Release 3 Addendum CTX-2622 Citrix MetaFrame XPe Enterprise Management Feature Release 3
Installing Citrix MetaFrame XP
Management Pack for Microsoft
Operations Manager 2000
Microsoft Operations Microsoft Operations Manager (MOM) 2000 is a management solution
Manager (MOM) for Microsoft Windows 2000 server deployments that collects, filters,
Overview analyzes , responds and reports information about consumers from a
single view desktop console.
System administrators can use MOM to identify trends and troubleshoot
problems on servers and applications across the network.
Citrix MetaFrame XP The Citrix MetaFrame XP Management Pack is a plug-in to the MOM that
Management Pack for enables administrators to monitor the health and availability of
MOM Overview MetaFrame XPe servers and server farms.
Citrix MetaFrame XP An administrator can use the following procedure to install the Citrix
Management Pack for MetaFrame XP Management Pack.
MOM Installation
Procedure
Step Action
Insert the MetaFrame XP Components CD into the server CD-
1
ROM Drive.
Log on the MOM Administrator Console.
2
Right-click Rules > Processing Rule Groups and select Import
3
Management Pack.
The Import Management Pack screen appears.
Click Browse and navigate to the location of the Citrix
4
MetaFrame XP Management Pack and click Open.
Click Import.
5
After the Citrix MetaFrame XP Management Pack is imported,
the Imported Processing Rules Groups screen appears.
Click OK to complete the installation.
6
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 CTX-2622 Citrix MetaFrame XPe Enterprise Management Feature Release 3 Feature Release 3 Addendum
Configuring the Citrix MetaFrame XP
Management Pack
Overview of The Citrix MetaFrame XP Management Pack includes views that allow an
MetaFrame Views administrator to monitor events and alerts raised for MetaFrame XPe
servers and server farms, and to identify trends and performance issues
occurring on MetaFrame servers and published applications.
The Citrix MetaFrame XP Management Pack consists of two main types of
views:
Health monitoring provides administrators with real-time event and
alert information, along with performance monitoring details about
MetaFrame XPe servers and server farms.
Discovery provides administrators with an overview of the structure
of the MetaFrame installation, along with information on individual
MetaFrame servers.
Overview of The Citrix MetaFrame XP Management Pack includes the following Citrix
MetaFrame Groups MetaFrame groups:
Group Description
Citrix MetaFrame All Managed Allows an administrator to configure
Servers in All Farms in All MOM to recognize the farms and
Zones zones in the MetaFrame installation.
An administrator can display and
monitor MetaFrame servers by farm
or zone.
Citrix MetaFrame Farm Data Specifies the MetaFrame servers that
Collectors generate farm-wide data.
Citrix MetaFrame Zone Data Specifies the MetaFrame servers that
Collectors generate zone-wide data.
Citrix MetaFrame Managed Allows an administrator to specify
Servers which MetaFrame servers to monitor
using MOM.
Citrix MetaFrame Unmanaged Specifies MetaFrame servers not
Servers monitored by MOM.
Citrix MetaFrame Unlicensed Specifies MetaFrame servers running
Servers the Citrix MetaFrame XP Provider, but
are not licensed or missing a valid
Feature Release 2 license.
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Feature Release 3 Addendum CTX-2622 Citrix MetaFrame XPe Enterprise Management Feature Release 3
Farm and Zone-wide Data Collection
Overview An administrator can use the Citrix MetaFrame XP Management Pack to
monitor farm and zone-wide data. By default all managed MetaFrame
servers generate this information and is then collated into a single
performance measurement for the farm and zone. An administrator can
configure Citrix MetaFrame XP Management Pack so that specific
MetaFrame servers generate this information and ensure that servers do
not become overloaded with the collection of farm and zone-wide data.
Farm-Wide Data An administrator can use the following procedure to configure farm-
Collection wide data collection.
Configuration
Procedure
Step Action
Log on to the MOM Administrator Console.
1
Double-click Citrix MetaFrame Farm Data Collectors group in
2
Rules > Computer Groups, to display the Computer Rule
Properties dialog box.
Click the Computers tab to display the Computer Rule
3
Properties (WMI farm MOM) dialog box.
Select Only Computers whose name matches.
4
Type the domain name in the Domain name field.
5
Type the name of the MetaFrame servers that will generate
6
farm-wide information. To specify more than one server,
select Matches regular expression from the drop-down list,
and then type the names of the computers.
Click OK.
7
Right-click on Rules and select Commit Configuration Change
8
to apply changes.
Right-click Configuration > Agent Managers and select Scan
9
All Managed Computers to display
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 CTX-2622 Citrix MetaFrame XPe Enterprise Management Feature Release 3 Feature Release 3 Addendum
Zone-Wide Data An administrator can use the following procedure to configure zone-
Collection wide data collection.
Configuration
Procedure
Step Action
Log on to the MOM Administrator Console.
1
Double-click Citrix MetaFrame Zone Data Collectors group in
2
Rules > Computer Groups, to display the Computer Rule
Properties dialog box.
Click the Computers tab to display the Computer Rule
3
Properties (WMI farm MOM) dialog box.
Select Only Computers whose name matches.
4
Type the domain name in the Domain name field.
5
Type the name of the MetaFrame servers that will generate
6
farm-wide information. To specify more than one server,
select Matches regular expression from the drop-down list,
and then type the names of the computers.
Click OK.
7
Right-click Rules and select Commit Configuration Change to
8
apply changes.
Right-click Configuration > Agent Managers and select Scan
9
All Managed Computers.
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Feature Release 3 Addendum CTX-2622 Citrix MetaFrame XPe Enterprise Management Feature Release 3
MetaFrame Farm and Zone Computer Groups
Overview By default the Citrix MetaFrame XP Management Pack displays all
MetaFrame servers in the network. An administrator can use the Citrix
MetaFrame XP Management Pack to recognize groupings of multiple
MetaFrame farms or data collector zone in the MetaFrame installation.
MetaFrame Farm and An administrator can use the following procedure to configure
Zone Computer MetaFrame farm and zone computer groups.
Groups Configuration
Procedure
Step Action
Log on to the MOM Administrator Console.
1
Right-click Citrix MetaFrame All Managed Servers in All Farms
2
in All Zones group in Rules > Computer Groups and select
Copy.
Right-click on Rules > Computer Groups and select Paste. A
3
new group is displayed called Copy of Citrix MetaFrame All
Managed Servers in All Farms in All Zones.
Double-click the new group to display the Computer Rules
4
Properties dialog box.
Edit the Name field with the name of the new group.
5
Ensure the computer group name begins with Citrix
MetaFrame All Managed Servers. If the computer
group name does not begin with this, the
administrator will be unable to monitor MetaFrame
servers using this group.
Select the Formula tab. The following text is displayed:
6
MemberOf (Citrix MetaFrame Managed Servers) AND
MatchWildcard (Attributevalue (Citrix MetaFrame Farm
Name),  * ) AND MatchWildcard (AttributeValue (Citrix
MetaFrame Zone Name),  * )
Edit the  * argument to the
7
MatchWildcard(AttributeValue(Citrix MetaFrame Farm Name)
field with the name of the MetaFrame server farm. The farm
name must be identical to the farm name assigned during
MetaFrame installation.
Edit the MatchWildcard(AttributeValue(Citrix MetaFrame
8
Zone Name) field with the name of the zone.
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 CTX-2622 Citrix MetaFrame XPe Enterprise Management Feature Release 3 Feature Release 3 Addendum
Step Action
Click OK.
9
Right-click on Rules and select Commit Configuration Change
10
to apply changes.
Right-click Configuration >Agent Managers and select Scan
11
All Managed Computers.
Click Monitor >Public Views > Citrix MetaFrame > Discovery>
12
Computer Groups and select the computer group.
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Feature Release 3 Addendum CTX-2622 Citrix MetaFrame XPe Enterprise Management Feature Release 3
Citrix MetaFrame Administrator Notification
Groups
Overview The Citrix MetaFrame XP Management Pack includes a default
notification group named Citrix MetaFrame Administrators. An
administrator must configure the group to ensure the appropriate
individuals are notified when problems occur on MetaFrame servers and
server farms.
Citrix MetaFrame An administrator can use the following procedure to configure a
Administrator MetaFrame administrator notification group.
Notification Group
Configuration
Step Action
Procedure
Log on to the MOM Administrator Console.
1
Right-click Rules>Notification Groups in Rules>Notification
2
Groups and choose Properties.
The Notification Properties dialog box is displayed.
Select the appropriate MetaFrame administrators group from
3
the lost of Available operators and using the arrow keys, move
these into the Group operators list.
Click OK.
4
Right-click on Rules and select Commit Configuration Change
5
to apply changes.
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 CTX-2622 Citrix MetaFrame XPe Enterprise Management Feature Release 3 Feature Release 3 Addendum
MetaFrame XP Management Pack Site-Specific
Rules
Overview The majority of Citrix MetaFrame XP rules are enabled by default and
begin functioning after the Citrix MetaFrame XP Management Pack is
installed. Some Citrix
MetaFrame XP rules are disabled by default because they require
configuration to make them appropriate and meaningful to your site.
The following rules are disabled by default and define how MOM
collects, processes, and responds to Citrix MetaFrame XP information,
and that generate the Citrix MetaFrame view. There are two types of
disabled processing rules:
Event Processing Rules
Performance Processing Rules
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Feature Release 3 Addendum CTX-2622 Citrix MetaFrame XPe Enterprise Management Feature Release 3
Performance The following performance process rules are located at Rules>
Processing Rules Processing Rules Groups > Citrix MetaFrame > MetaFrame Server Rules >
Performance Processing Rules.
Associated Alert/
Disabled Rule View Description
Too many The number of Defines an upper
disconnected disconnected limit of disconnected
sessions sessions on this ICA sessions. The
server is high global default is 100
sessions but the
administrator can
change this
depending on the
hardware. If this
limit is exceeded an
alert is sent warning
of possible
performance
problems.
Too many active The number of active Triggers an alert to
sessions sessions on this signal that there are
server is high too many active
sessions running on
a server. This rule is
disabled by default
because the number
of active sessions is
dependent upon
hardware and
software in the
installation.
Sample published Enabling this rule Retrieves WMI
application load displays information information about
from load balancing in the Published the published
Application Load application load
from Load Balancing from the MetaFrame
health monitoring Load Manager
view. component.
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 CTX-2622 Citrix MetaFrame XPe Enterprise Management Feature Release 3 Feature Release 3 Addendum
Event Processing Rules The following performance process rules are located at Rules>
Processing Rules Groups > Citrix MetaFrame > MetaFrame Server Rules >
Event Processing Rules.
Associated Alert/
Disabled Rule View Description
Disconnections: Rate of session Subscribes to
subscribe to session disconnects is high session
disconnection events disconnection WMI
events so that this
data is captured.
This rule is disabled
by default to prevent
raising false alerts.
Disconnections: Rate of session Runs a script that
check rate of disconnects is high examines the
disconnections captured WMI
events to determine
whether the number
of disconnections in
a specific period is
too high. If this rate
is too high the script
generates a MOM
event. This script
also clears the WMI
database of
unwanted session
disconnection data.
This rule is disabled
by default to prevent
raising false alerts.
Disconnections: rate Rate of session Triggers an alert in
of session disconnects is high response to the
disconnects is high MOM event. The
alert signals a
possible fault. This
rule is disabled by
default to prevent
raising false alerts.
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Feature Release 3 Addendum CTX-2622 Citrix MetaFrame XPe Enterprise Management Feature Release 3
Associated Alert/
Disabled Rule View Description
Check for A MetaFrame session Runs a script that
MetaFrame session has been idle too retrieves information
idle too long long from the Citrix
MetaFrame XP
Provider to
determine whether
an ICA session has
been idle too long. If
a session has been
idle too long, the
script generates a
MOM event. This
rule is disabled by
default because the
acceptable length of
time for a session to
remain idle varies
between sites.
MetaFrame session A MetaFrame session Triggers an alert in
idle too long has been idle too response to the
long MOM event. The
alert signals
problems with the
session. All sessions,
including idle
sessions may cause
problems where
server resources are
limited. This rule is
disabled by default
because the
acceptable length of
time for a session to
remain idle varies
between sites.
24 © Copyright 2003 Citrix Systems, Inc.