CSPS Use Case : Provide Feedback 2.0


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Collegiate Sports Paging System
Use Case Specification: Provide Feedback

Version 2.0
Revision History



Date
Version
Description
Author


October 9, 1999
1.0
Initial version
Context Integration


December 1, 1999
2.0
Update after Elaboration
Context Integration


Table of Contents

Provide Feedback
Flow of Events
Special Requirements
Preconditions
Postconditions
Extension Points

Provide Feedback
Brief Description
This use case occurs when a system user (advertiser, subscriber, or potential
subscriber) wishes to comment on the service or the web site.  This option
will be made available to users at main display pages only.
Flow of Events
Basic Flow

User selects "Provide Feedback"
System looks up central user support phone numbers.
System displays phone numbers to call and gives the user the option to
send email immediately
User selects email option
System looks up email address of customer service and passes it to the
browser.
System launches email browser client
User enters message, presses "Send"
Browser mail client sends mail.

Alternative Flows
None.
Special Requirements
None.
Preconditions
None.
Postconditions
None.
Extension Points
None.

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1987 - 2003 Rational Software Corporation