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7- Say ‘no’ in a delicate and tactful way - disagreeing always hurts, to smooth things over, try to be especially tactful when saying NO.

8.    Avoid advising - do not tell other people what to do. lt is better to lcad the conversation to the solution.

9.    Show your reaction to your partner s words - if possible, ask many questions and honestly show your feelings to your interlocutor.

10.    Be a careful observer - your interlocutor s body language gives you information about their intentions. Read it.

11.    Speak clearly and to the point - even about the most complicated issues. Try to be understood by everyone.

12. Show your respect to the partner - even if they don't deserve it.