31008 img469 (6)

Language focus Much, many, a lot (of)

Look at the sentences and complete the information with much, many or a lot (of).

She doesn't eat much fruit.    How many sandwiches did you make?

How much coffee do you drink a day? You’ve madę a lot of cheese sandwiches.

I didn't eat many cakes at the party. He always puts a lot of salt on his food.

•    We use ...ff!.U<ŻL in questions and negative sentences with uncountable nouns.

• We use..................in questions and negative sentences with countable nouns.

• We use..................in positive sentences with both countable and uncountable nouns.

► For morę information turn to page 126.

practice 15 Complete the dialogue with much, many or a lot (of).

Carlo    I II try the mole poblano - it's a speciality of the house.

Luisa    The menu says it's turkey covered in a chilli and chocolate sauce!

Carlo That's right. They use............¹ chocolate and spicy sauces in

Mexican cooking.

Luisa l'll have something else. I don't eat..............................² meat these days and

there aren't..............................³ fish dishes here.

Carlo Yes, but they eat..............................⁴ beans in Mexico. Why don’t you have

some refried beans and guacamole with tortillas?

Luisa How..............................⁶ tortillas do I get?

Carlo If you don't want..............................⁶ to eat, why not start with three or four?

Luisa You’re right! I want to have a dessert too. I see there are..............................⁷

exotic fruits like watermelons and papaya to choose from.

listening 16 Listen to three conversations in a restaurant. What are the guests

complaining about in each situation?

17 Listen again. Are these statements true or false? Correct any false statements.

1    The first guest thinks there is a mistake on the bill.

2    The first guest had two bottles of water.

3    The cashier madę a mistake.

4    Some of the group of twelve are late.

5    The waiter has served the drinks to the group.

6    The third guest complains the food is too cold.

7    The waiter returns with an overdone steak.

Professional practice Dealing with complairits

The following phrases are useful when dealing with complaints.

•    apologise

l'm very sorry, sir/ madam.

•    give a reason for the problem

I thought you ordered two bottles of water.

There's been a mistake.

•    promise to take action (Tli...)

Tli deal with it right away.

22