70612 img464 (8)
0 Fly-drive holidays
pronunciation Politeness
14 Listen to the stressed words in these sentences. Then practise saying the sentences politely.
1 How can I help you? 4 Sorry, could you repeat that, please?
2 Can I have your name. please, sir? 5 Thank you for calling!
3 Just one moment, sir.
Professional practice Making calls
The following phrases are useful when making calls.
• identify yourself when you phone
Hello, this is Janet Cookson from World Breaks.
• ask for the person you want to speak to Could you put me through to Gabriella, please?
• explain why you are calling
l'm calling about the holiday on page 84 of your brochure.
• if you leave a message, leave your name and number Please cali Janet Cookson on 020 946 0008.
speaking 15 Work in pairs. Student B, turn to page 115. Student A, you work for World Breaks car hire, Miami. Answer the phone and complete the reservation screen below.
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