4056853671

4056853671



AU Qi

Queue Calls

Caller

Callee

Wallboard £j

Nancy Baker[lll]

Doris Carr[104]

Mary Grant[109]

Ql[800]

800 Q1

• •

Melissa Duncan[116]

Ql[800]

801 Q2

• •

Nancy Baker[lll]

Ql[800]

•••

• •

•••

Jonathan Hill[118]

Ql[800]

• •

Dennis Burns[115]

Ql[800]

Stephen Jordan[112]

Ql[800]

Dennis Burns[115]

Howard Hudson[110]

Jonathan Hill[118]

Larry Green[103]

•••

• •

Billy Fields[119]

Ql[800)

A

•••

Marie Taylor[117]

Ql[800]

V*

Mary Grant[109]

Ronald Lee[101]

V.

Melissa Duncan[116]

Robert Wilson[113]

V.

Stephen Jordan[112]

David

Rodriguez[102]

Waiting Serviced: Abandoned calls Longest waitingtime

7    65    150    00:00:50

Agent Status


Duration

Details

00:22

Connected to Queue

00:26

Waiting in Queue

00:20

Waiting in Queue

00:42

Waiting in Queue

00:37

Waiting in Queue

00:39

Waiting in Queue

00:16

Waiting in Queue

00:08

Connected to Queue

00:07

Connected to Queue

00:06

Waiting in Queue

00:04

Waiting in Queue

00:02

Connected to Queue

00:00

Connected to Queue

00:00

Connected to Queue


r

1

RL

i

L


r

1

LG

L

d


&


f

KC

Li

r

JF

Li

r

AJ


r

1

JK

L

d


r

i

UH

L


A


Average waiting time Average talking time

00:00:37    00:00:15


r

1

SJ

i

L

r


000 Marios Neophytou

Logged out

101    Ronald Lee

Logged in

102    David Rodriguez

Logged in

103    Larry Green

Logged in

104    DorisCarr

Logged in

105    Keith Cook

Logged in

106    Joyce Fisher

Logged in

107    Annę Jones

Logged in

108    Joe King

Logged Out April 27,2017 11:13:50 AM 0/0/00:00:00

109    Mary Grant

Logged in

110    Howard Hudson

Logged in

111    Nancy Baker

Logged in

112    Stephen Jordan

Logged in

113    Robert Wilson




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