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tclcphonc set - aparat tektoniczny • desk-biurko intercom *d - apziat do komunikacja wewnętrznej to aoiwcr incoming phone calls - odbierać przychodzącf rozmowy teWonianc as well as - Jak równ>« to make (madę, nudę) -roWć.ctynić to connect outgoing calls -łączyć rozmowy wychodifce'- '*| to make Interna! conneetłons-łączyć wewnętrzne rozmowy . > tdefonicane ^ .\:-nczt to ber desk - obok jej biurka ; >j * ‘ on the right/lcft - na prawo/ . /na lewo

therc is a cablnct with cosmetics - znajduje się    i

witryna/szzlka    j

x kosmetykami

to eonie from wełl-known    J

cosmctks firnu - pochodzić    i

zdobne znanych firm kosmetycznych    ^    >' '-i

to be madę - być zrobionym, przyrządzonym attract iyc, eyc^atchlng boxes - atrakcyjne, payci«aHcewuok Opłiowwu,

lo bc nicrfjr diipljjrd - bjii ładnie wyeksponowanym to attract - przyciągać, focitfii

they attract tlsceye -pcirci^ifl wzrok • £■ to tempt - kusić to buy (bought, bought) ;

-    kupować

they tempt to bc bought

-    kuszą, by je kupić eflkient dient sarke is essential - niezbędna jest; sprawna obsługa

U

to cltangc nppomtments and to cancd them. They also cali to scck help, adv>cc and informstioo,

Alice must always bc ready to scrvt them. Whcn a dient coineł, she eon firms the appointment, telli lier to lcave her coat in tiie doakroom and refers the ebent to the right room. When a dient is ahead of tirne, she sliows Iłer to the waiting lounge and offers her a newspaper or a journal to rcad. Whcn the beauty tlietapist can alrcady recetve dic ebent, Abcc cclls the ebent about it. Abcc does ber best to make dients wekomc. She always wcats a smilc on her face.

It is 10:30 am. Tlić tekphonc on Abce's desk is ringing. A dient is calbng to cancd her 11:30 appointment with Vicky. It is 10:45 am. An-other ebent is cailing to make an appointment. She wouki bke a beauty therapist to sec her some tirne next week, preferably on Wcdnesday or Thursday afternoon. Abce is opening the appointment book. She must chcck if any beauty therapist can receivc the ebent on these days. Tlicie ate no vacancics on Monday, Wedncsday, Tliursday and Friday next week. Howevcr, the ebent can come to the Tip-Top Beauty Studio at 11 or 12 am on Tuesday. The ebent is wondering for a minutę and then acccpts tbe ptoposaL Abcc is writmg it down in the appointment book. The dient wants to have a fadal. Now Abce is taJking to a dient. Tlie di-ent is intercstcd in buying a few cojmcucs lecommcndcd by her beauty tlietapist. Abce is laking them out of the cabinet for her. She is showing them to the dient The dient is making her choice. She is paying and leaving. The tclcphooe is unging agam. A busy day as usuaL

Answer the following ąuestions to Text 1.

REFRESH YOUR GRAMMAR - PRACTISE YOUR VOCABULARY

Exercise 1

*    K •

Transform the sentences. Make all the nccessary changcs.

Follow the cxamplc$.

a.

!. I receirc dients on Mondays, Wcdncsdays and Fndays.

I am rtecMtig a dient now.

2.    I answer incoming tdephonc calls.

I................a telephone cali now.

3.    The tckphonc rings cvery fcw minutes.

The telephone..................now

4.    Clicms often buy cosmetics.

A dient..................some cosmetics now

5.    The icceptionist sells cosmetics.

The icccptiorost..................a cosmetic now

6.    diange window display* every month.

We..................a window display now

7.    Somcdmes dients cancd appointments.

A dient..................an appointment now.

b.

1.    What do you chcck cvery motning?

What areyou cbecking now?

2.    What do you write down in tlić appointment book?

What..................you..................in die appointment book

now?

3.    How do you usually pay?

How................you    ..................this drac?

4.    What facials docs she usually do?

What fccial..................she..................now?

5.    What massages docs hc usually make?

What massage..................hc..................now?

6.    What does she show to dients?

What..................she..................to this dient?

7.    What crcams do you usually rccommeod?

What cieam..................you..................to this dient?

diary - Mino. notatnik appointment book

-    terminarz, książka wizyt a few bali pens in diflerent colours - kilki długopisów w różnych kolorach

to takc notę of sth immcdialcły - natychmiast zapisywać coi to bc well organiscd - byt dobrze zorganizowanym to write ovcrything down -zapisywać wszystko to miss - opuidć, przeoczyć to forget (forgot, forgotten)

-    zapominać

any thing - cokolwiek. coi wszystko

botb... and... - zarówno^, jakL.

to rdy on somebody

-    polegać na kinu abusypUce- ruchliwe miejsce

sometimes - czasami to ring (rang. reng) -dzwonić

practically all the timc -taktycznie cały czas for ciampie - na przykład at wcekends - w weekendy occasion - okazja to look particnlarly good

-    wyglądać szczególnie dobrze

wfcile - podczas gdy to cali - dzwonić (o make an appointment

-    umawiać się

to confirm sth - potwierdzić coś

to change appointments

-    zmieniać termin spotkań to cancet appointments

-    odwoływać spotkania to seek(sought,sought)

-    poszukiwać

to bc always ready to sera sb - być zawsze gotowym do obsługiwania kogo!