8122749859

ul. Kawalerii 12 00-468 Wanaw

Tel [phone] Fax: [phone] wtayi gov uk/worWpolar>d

British Embassy Warsa w

Ms Joanna McCoy Interpreter

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Jest Kraków

Warsaw26^,h July 2017

Dear Ms McCoy.

I would like to thank you for the time you devoted to assist the distressed British family of Mr Richard who died from a tragic accident in Kraków on 13 June.

I understand from the family that your assistance was far beyond your regular interpreter duties in helping them to understand the hospital culture, administration and the numerous processes and protocols needed to acquire all necessary documentation. The family appreciated especially the information and advice you had provided to help facilitate organ donation and to repatriate Mr .cr Your assistance was invaluable to them during that process.

The family appreciated the fact that you were prepared to work all hours including weekends to ensure the family were well supported. I also understand from them that they were able to make the very difficult decision to donate six of Mr ,r~ t's organs to Polish people due to the calm environment facilitated by you.

The family expressed their wish to formally recognise the outstanding support you offered.

It is my pleasure to thank you for all your outstanding engagement and devotion to assist the family at this difficult time. This is very much appreciated by Mr .N^-’s family and myself.

Yours sincerely.

Jonathan Knott