7696081118

Ans: withrn 90 days from the datę of deatli

11)    Within how many days the claim forms and related documents have to be submitted to the Insurance Company?

Ans: The claim forms and all relevant documents should be submitted within 180 days of the death to the Insurance Company.

12)    How to know the status of the claim? Should we refer to SBI home branch?

Ans: The claim status can be known through any one of the following 4 channels:

i.    By calling RGICL Cali Centre: 1800 3009

ii.    SMS to RGICL toll free No-09266334477: claimstatus<space><claim number>

iii.    Email claim number to rcarehealth@,rcap.co.in

iv.    From the website www.reliancegeneral.co.in/insurance/index.aspx Navigation: under claim junction tab> write claim number> click-Track Now

13)    What should be done if the claimant has any grievance against tlie Insurance Company?

Ans: If the claimant is not satisfied with the Insurer company⁵s redressal of his grievance, then he/she may contact the Head of Customer service of RGICL at:

The Grievance Celi, Reliance General Insurance Company Ltd.,

570, Rectifier House, Naigaum Cross Road,

Next to Royal Industrial Estate,

Wadala (West), Mumbai 400 031

If the claimant is not satisfied with the Insurer company⁵s redressal of his/her grievance, the claimant may approach the nearest Insurance Ombudsman for resolution of the grievance. The details of Insurance ombudsman are also available on IRDA website: www.irda.gov.in. and on website of General Insurance Council: www.generalinsurancecouncil.org. in