Sample Role-play

CANDIDATE'S ROLE

You are at a shop.

The examiner is a shop assistant.

Try to exchange a jumper you bought yesterday.

You don't have a receipt.

Jumper too small - get a bigger one.

Don't accept any other colour.

Try to get a refund if there is any problem.

You have to solve the problem

You speak first:

Begin: “Could you help me?”

EXAMINER'S ROLE

You are a shop assistant.

The candidate is a customer trying to exchange the jumper.

Ask about the receipt

Ask who served him

Offer bigger size in different colour, as you don't have it in the required colour

Don't agree to give refund - not possible without receipt.

Suggest exchange for something else.

The candidate speaks first, saying: "Could you help me?”

When you wish to finish, say: “Ok! I hope you will visit us again”

QUESTIONS

1. Have you ever been in a situation like this? Were your negotiations successful? Why? Why not?

2. Do you like doing shopping? Why? Why not?

3. Where do you usually do your shopping? Why?

4. What are advantages and disadvantages of small shops / big shopping centres?

5. How will shopping change in the future? (Ask about the Internet and interactive TV)

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