LPO = Lost property officer; J = Judy)

LPO: Lost property. How can I help?

J: Oh, um, hello … I'm ringing because I lost my bag yesterday.

LPO: I see. Well, we received thirty-eight bags yesterday. What colour is it and what's it made of?

J: Oh yes, er ... It's black and it's made of leather.

LPO: Hm … black … leather ... I've got twenty-four black leather bags here. Can you give me some more information?

J: Oh dear. Yes. Um, it's got a zip on the front and a long strap.

LPO: Has it got any pockets on the front?

J: No, but there's a pocket on the side for a mobile phone.

LPO: Okay, how big is it?

J: It's quite big - I wear it over my shoulder.

LPO: So what kind of bag is it? A shoulder bag?

J: Yes, a shoulder bag. That's right.

LPO: Is there anything in it?

J: Yes, there's an address book, and some keys. Oh, and Hissy.

LPO: Hissy?

J: Yes, Hissy the snake.

LPO: There's a snake … in your bag?

J: Yes, but don't worry, it's made of plastic. It belongs to my five-year-old son.

LPO: Right, well, I think we have your bag here. The office is open from nine in the morning until…

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