CONTENTS
1
2
3
4
5
6
UNIT
WORDS AT WORK
GRAMMAR AT
THE INTERVIEW
BUSINESS SKILLS
EMAIL /
WORK
EXTENDED
SPEAKING
IMAGES OF
p6
Doing business
p8
Present simple
p10
St Luke’s:
p12
Making and
p14
Email:
BUSINESS
Funky Business,
vs present
advertising
receiving phone
beginnings and
p6
the Swedish
continuous
agency
calls
endings
bestseller
Context: talking
Listening tip:
Spelling and
about your
redundancy in
numbers
company natural
speech
CHANGE
p16
E-commerce
p18
Present perfect
p20
Ferrari: Italian
p22
Successful
p24
Extended
p16
The history of
vs present simple
car manufacturer
conversations:
speaking: job
Amazon, the
and past simple
Listening tip:
showing interest
interviews
online bookseller
Context: talking
-ed endings
and
about your
unpronounced
understanding
career vowels
ADVERTISING
p26
Advertising,
p28
Comparisons,
p31
Video Arts: UK-
p32
Presentations,
p34
Email: levels
p26
collocations with
present perfect
based training
trends, skills:
of formality
aim and target
continuous
company
organizing
Context: talking
Listening tip:
and delivering
about trends
sentence stress
your presentation
TRADE AND
p36
Globalization
p41
Countable vs
p39
Fairtrade:
p42
Running
p44
Extended
ETHICS
Global Forces, how
uncountable
licensing for trade
meetings:
speaking:
p36
international
nouns
with developing
expressing
planning an
trade is changing
Context:
countries at a fair
opinions
induction day
commodities price
Listening tip:
weak forms
THE FUTURE
p48
Link words and
p50
Future
p46
Hamish McRae:
p52
Business
p54
Email: making
p46
connectors predictions,
journalist,
restaurant
and
clarifying
future plans and
broadcaster, and
language
arrangements
decisions
expert on the
Context: talking
future
about your own
Listening tip:
future
predicting what
someone will say
COMMUNICATION
p58
Verbs with
p60
Verb patterns:
p56
Babel: language
p62
Explaining and
p64
Extended
p56
prepositions,
the gerund and
and cultural
clarifying: giving
speaking:
talking about time
the infinitive
consultants
and following
communication
Context: talking
Listening tip:
instructions
consultants
about how you
vowel sounds
spend your time
/3:/ /O:/ /I@/
and
/A;/
© Oxford University Press
7
8
9
10
UNIT
WORDS AT WORK
GRAMMAR AT
THE INTERVIEW
BUSINESS SKILLS
EMAIL /
WORK
EXTENDED
SPEAKING
TRAVEL
p66
Travel terms
p69
Past
p70
easyJet:
p72
p74
Email:
p66
Easily confused
continuous and
European low-
Recommending
requests and
words: travel, trip,
past perfect
cost airline
and suggesting
replies
journey, bring, take, Context: talking
Listening tip:
travel situations
get, lose, miss
about travel
sentence stress
experiences
PRODUCTS
p80
Marketing
p78
The passive
p76
Muji: Japanese
p82
Generating
p84
Extended
p76
‘Buzz’ and
Context: trivia quiz
retail company
and reacting to
speaking:
permission
and talking about
Listening tip:
ideas
company
marketing
processes vowel
sounds
/i:/
relocation
and /I/
sentence stress
TRANSACTIONS
p88
Understanding
p90
First and
p86
Co-operative
p92
Negotiating
p94
Email:
p86
headlines,
second
Bank: ethical
skills
being clear and
newspaper
conditionals
investment
brief
language
Context: Listening
tip:
negotiating in
consonant sounds
everyday life
/v/ /w/ and /h/
CUSTOMERS
p96
Internet terms
p100
Have to, must,
p98
QXL: online
p102
Complaining
p104
Extended
p96
talking about
and should
auction house
and reassuring
speaking :
websites
Context: company
Listening tip:
the merger
culture and office
understanding
environment fast
speech
KEY TO EXERCISES
p106
INFORMATION GAP FILES
p108
REFERENCE SECTION
p117
KEY TO REFERENCE SECTION EXERCISES
p136
TAPESCRIPT
p138
WORDLIST
p152
© Oxford University Press
Photocopiable
© Oxford University Press
C
VOCABULARY: THE WORLD OF
W O R K
10 marks
Put these words / expressions into the correct category
below. Match the words in the box with the subject below.
company car
subsidized canteen
challenging
people-oriented flexible
start-up
open-plan part-time
state-owned
hot-desking
private medical insurance
1 Type of company
2 Perks and benefits
3 Type of job
4 Working hours
5 Offices
D
COMPARISONS
6 marks
Complete the article with these words / expressions.
as
as many
far more
more than
than
less
six times as much
‘DOTCOM SUCCESS’
Jeff Bezos founded the dotcom company Amazon in
the early 90s when he noticed that the use of the
Internet was growing by
1
2000% per
month. He realised that in a virtual bookstore he could
offer his customers
2
choice than he
could in a physical store (his virtual store would take
up
3
space as a football field if it were
real).
In the beginning, many customers felt
4
comfortable about buying books
online than they did in a shop, but they soon
discovered that in fact it was just
5
easy and safe.
Bezos has made Amazon more
6
just a
place to buy books. You can also read book reviews,
news and even parts of books there, and this has
attracted
7
people to the website as
the virtual bookstore itself.
A
TELEPHONING
9 marks
Rewrite this telephone conversation to make it sound
more polite.
Receptionist: Unitech. Yes?
1
Caller: I want Sergio Mendes.
2
Receptionist: Who are you?
3
Caller: Mark Burgin.
4
Receptionist: From?
5
Caller: I’m calling from IDP Europe.
Receptionist: Wait.
6
Engaged.
7
Caller: I want him to call me back.
8
Receptionist: Yes. Spell your name.
9
Caller: That’s Mark Burgin – B-U-R-G-I-N. And my number
is 00 44 207 546387.
Receptionist: OK, thanks. Bye.
1 0
B
TENSE REVIEW
6 marks
Put the verb in brackets into the correct form – present
continuous, present perfect, or present perfect continuous.
1 She’s
(have) a meeting with
the CEO at the moment.
2 Nice to see you again. What
(do) since we last met?
3 Prices
(increase) steadily
since January and I think this trend will continue for the
next couple of months.
4 Don’t worry, I
(finish) the
report. Here you are.
5 Sales (fluctuate) at the
moment but we expect them to level off by next month.
6 Since the company expanded last year, we
(diversify) into several different fields of
business.
7 We
(spend) nearly 2,000
euros a month on advertising at the moment.
1
Test 1
Units 1–3
(60 marks)
Good morning, Unitech. Can I help you?
having
company car
more than
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2
G
SAYING HELLO
A N D G O O D B Y E
5 marks
Put the expressions below into the correct order.
1 have / did / flight / good / you / a / ?
2 was / nice / it / you / very / meeting
3 to / you / pleased / meet
4 but / afraid / sorry / I’m / have / I / go / to / I’m
5 morning / I / myself / good / may / introduce ?
6 you / hope / again / see / soon / to
H
EMAIL WRITING:
AN INITIAL ENQUIRY
10 marks
At a trade fair last month, you met Su In Hong from
Technika Peripherals based in Seoul, Korea. Write her an
email requesting the following information about their
products:
• details of their computer printer range and a brochure,
if they have one
• possible discounts for large orders
• delivery times for your country.
E
SOCIAL ENGLISH
8 marks
Jean-Michel is having a cup of coffee with Anna, a visitor
to his company offices in Paris. Underline the correct form
of the verb in each sentence.
JM: So Anna,
1
is this / has this been / was this your
first time in Paris?
A:
No. I
2
am / ’ve been / was here once before.
JM: Really? Business or pleasure?
A:
I
3
was coming / came / have come here for a
short holiday a couple of years ago. Paris
4
i
s / was
/ has been a wonderful city.
JM: Absolutely. I
5
have lived / live / am living here
since I was a student.
A:
What
6
have you / are you / did you study?
JM: Engineering.
A:
And how long
7
have you worked / do you work /
are you working at Thomson?
JM: Hmm ... about seven years.Before that, I
8
work /
worked / have worked in a bar.
A:
A bar?
9
That is sounding / sounds / sounded very
interesting!
F
VOCABULARY: COMMERCE
6 marks
Match the beginnings 1–7 with the endings a–g to make
complete sentences.
1 We need to promote
a into other products
such as toys.
2 We need to distribute
b this product to more
countries.
3 We need to differentiate
c more money in
advertising.
4 We need to expand
d our products from
our competitors’.
5 We need to diversify
e young people.
6 We need to invest
f this range more
effectively.
7 We need to target
g into Europe.
Did you have a good flight?
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C
VOCABULARY:
T E C H N O L O G Y
6 marks
Match the beginnings 1–7 with the endings a–g to make
complete sentences.
1 How do I send
a a ringing tone onto my
mobile phone?
2 How do I burn
b a CD?
3 How do I configure
c toner in the printer?
4 How do I load
d phone calls to another
extension?
5 How do I send
e this PC?
6 How do I transfer
f emails?
7 How do I replace
g text messages?
D
COUNTABLE OR
U N C O U N T A B L E ?
5 marks
Underline the countable noun in each group.
1 money
time
work
job
2 knowledge
fact
information
news
3 feedback
advice
evidence
idea
4 computer
software
equipment machinery
5 money
crop
food
cocoa
6 marketing
research
invention
progress
E
FUTURE FORMS
8 marks
Underline the correct form.
1 The plans show that they are going to build / could
build two new offices.
2 More people are working / will work from home in the
future.
3 According to the agenda, we’re going to discuss / we
could discuss the new candidates this afternoon.
4 He’s leaving / He will leave for Bogotá at 4 o’clock this
afternoon.
5 I’m helping / I’ll help you after the meeting, if you like.
6 We could find / are finding a new supplier, but I don’t
know if it’s the best solution.
7 In this presentation I might cover / I’m going to cover
the main benefits of the new software.
8 They might arrive / will arrive in time for lunch – it
depends on the traffic.
9 We will increase / are going to increase our prices some
time next year, we just haven’t decided when.
A
GERUND OR INFINITIVE?
8 marks
Put the verbs in brackets into the correct form – gerund or
infinitive.
Most people enjoy
1
(learn) about other
cultures, and
2
(work) with people from
different countries can be a fascinating opportunity.
However, at times it can be difficult
3
(communicate) with people whose language and
culture are so different from our own. Many people
from the US and the UK expect their foreign
counterparts
4
(speak) good English,
while they are not good at
5
(learn)
foreign languages themselves. There are also cultural
rules that you need
6
(know) when
doing business abroad. Before
7
(visit)
a new country on business, you should always look in a
guidebook
8
(see) if there are any
useful tips. That way you can avoid
9
(make) embarrassing mistakes.
B
MEETINGS
5 marks
Put these meetings expressions into the correct order.
1 so / I / don’t / think
2 we’ve / let’s / over / go / decided / what
3 saying / see / I / you’re / what
4 there / point / you’ve / a / got
5 started / we / shall / get ?
6 agenda / the / we’ve / I / everything / think / covered /
on
2
Test 2
Units 4–6
(60 marks)
learning
I don’t think so.
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3
H
VERBS AND PREPOSITIONS
6 marks
Complete the sentences with for, in, on, or with.
1 Who voted
Alex?
2 We shouldn’t invest
new machinery this
year.
3 I agree
Emma on this.
4 We are going to focus
China as a new
market.
5 They are taking part
discussions on
security.
6 James didn’t apologize
being late.
7 It depends
how much stock we order.
I
EMAIL WRITING
10 marks
You have just returned from lunch and found this memo
from your secretary on your desk.
telephone message
caller:
Mr Hiroko Kataoka
from:
Yoshimoto – Tokyo
message
• arriving airport Friday 8 July at 10.30 a.m.
• needs someone to meet him and take him to hotel
• we need to book 4 nights in a good hotel!
Write three short emails:
1 to your colleague asking him / her to meet Mr Kataoka’s
flight
2 to a good hotel booking a room
3 to Mr Kataoka confirming the details
F
BUSINESS SOCIALIZING
5 marks
Are these expressions connected with food (F), time (T),
or money (M)?
1 It was delicious.
2 Yes, later suits me.
3 It’s a local dish.
4 No, I insist, it’s on me.
5 It’s not convenient, I’m afraid.
6 It’s very filling.
G
LINK WORDS
A N D C O N N E C T O R S
7 marks
Complete the text with these words / expressions.
due to
even though
consequently
for example
in reality
since
however
as a result of
Fairtrade for fair trade
The situation for farmers in developing countries has
been problematic for a long time.
1
a
better deal is now becoming possible, thanks to the
work of companies like Fairtrade.
2
crops such as tea, coffee and
chocolate cannot be grown in the cold climate of the
Northern hemisphere, they have to be imported from
the South.
3
, many European
countries import coffee from Nicaragua and tea from
India. This may sound like a fair deal, but
4
the farmers in these developing
countries are suffering financially
5
an
imbalance between the price they get for their
commodities and the cost of producing them. They
find that
6
they are working harder and
harder, they are getting less and less money for their
crops.
7
the work of alternative trading
organizations such as the Fairtrade Foundation, the
situation for many producers is now improving.
Fairtrade buys directly from farmers at guaranteed
prices and helps to strengthen democratic farmers’
organizations.
8
the farmers are
feeling less isolated and more independent.
However
for
F
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© Oxford University Press
D
VOCABULARY: MISS, LOSE,
W A S T E
5 marks
Match the beginnings 1–6 with the endings a–f to make
complete sentences.
1 We need a firm
management strategy
to take
2 I think we’ve missed
3 Unfortunately we have
been losing
4 We really don’t need
to waste
5 I think you should have
brought
6 I’d like to bring
E
MARKETING LANGUAGE
7 marks
Complete the text with these words / expressions.
budget
strategy
saturated
word of mouth
giving away
discount
development
launch
The
1
of our online English school has
been problematic, particularly in a market which is
becoming
2
with web-based learning
ideas. Having invested heavily in the
3
of the school, we were left with a very limited
4
for marketing. Despite offering a
5
to customers who came to us by
6
, and
7
free courses
to company training managers, we have to concede
that this particular marketing
8
has
been an enormous failure.
F
TENSE REVIEW: EMBARRASSING
EXPERIENCES
5 marks
Put the verbs in brackets into the correct form.
1 I
(send) a very personal fax to my
girlfriend when it got stuck in the machine.
2 I was late for the meeting because I
(be)
in a club until 5 a.m.
3 I
(read) a newspaper when my boss
(walk) in.
3
Test 3
Units 7–10
(60 marks)
a customers steadily over
the last three years.
b you up-to-date on our
Korean marketing
campaign.
c control of the situation.
d these figures to my
attention earlier.
e Friday’s deadline.
f any more time on
trying to change their
minds.
was set up
launch
was sending
BLOCK
A
MODALS OF OBLIGATION: MUST,
HAVE TO, SHOULD
5 marks
Underline the correct form.
1 You mustn’t / must leave your baggage unattended in
the airport.
2 You shouldn’t / don’t have to take a taxi without
checking the fare first.
3 If you only take hand luggage, you don’t have to /
mustn’t waste time at baggage reclaim.
4 If you miss your connection, you mustn’t / have to
catch the next flight.
5 You should / have to shop around for your hire car if you
have time, as you can find some really good deals.
6 You shouldn’t / mustn’t use your mobile phone when
the plane takes off or lands.
B
TENSE REVIEW: MUJI
7 marks
Put the verbs in brackets into the correct form.
Muji
1
(set up) in 1980 in Tokyo and since
then
2
(become) a leading brand. Ironically,
the company’s name actually
3
(mean) ‘no
brand’ as the value of a Muji product lies in what it is, not
who it
4
(design) by. Basic colours
5
(use) and each Muji shop
6
(stock) with a wide range of different
goods. Muji baby wear
7
(launch) in Japan
last year and the company
8
(develop) this
range at the moment for launch in the UK.
C
VOCABULARY: HEADLINES
5 marks
Replace the underlined words and expressions in the
headlines with a word that means the same.
1 De Vere to delay new mergers
2 Economists Foresee World
Sudden Economic Depression
S
3 Massive reduction in taxes
C
4 G7 leaders reach new agreement
D
5 easyJet see sudden increase
in profits.
S
6 Government to forbid new drug.
B
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© Oxford University Press
4
I
RECOMMENDING AND
SUGGESTING
5 marks
Andrej is having lunch with a colleague from Montreal
before an afternoon seminar.
Complete the dialogue using the words and expressions
from the box.
suggest that
is it worth
definitely
what about going
recommend visiting
would take
Andrej:
So Karine, I guess it’s your first time in Slovenia?
Karine:
It is, yes. I’ve got some free time so I’m hoping
to look around a bit. What places would you
1
?
Andrej:
Well, I
2
recommend going to the
Kamniske Alps. The weather is perfect in
September, not too hot, nor too cold, and the
views are stunning.
Karine:
3
to Lake Bled? I’ve heard it’s
beautiful there.
Andrej:
Absolutely. If I were you, I
4
a
boat to the island in the middle of the lake. Make
sure you ring the church bell and make a wish!
Karine:
Great, I will. What about the coast?
5
going down to the sea?
Andrej:
Oh yes. I
6
you visit Piran. It’s a
lovely old town – very romantic.
Karine:
Well, it’s going to be a fantastic few days!
J
EMAIL WRITING: REPLYING
TO A REQUEST
10 marks
Write a reply to the email below. Make sure you answer all
Gianni Bertolucci’s questions.
Dear Stephen Jensen
As I mentioned in our brief telephone call last week,
Ihave a few questions regarding your range of
men’s shirts. Could you tell me something about
where they are made and of what fabrics? I was
particularly impressed with the look of the ‘Viva’
range.
What would be the unit price and do you provide a
discount for bulk orders? We would be keen to
promote this range in our shops and I wonder if you
have any point-of-sale promotional material we
could use (posters, etc.)? I’ll be in London next
Monday and Tuesday – perhaps we could meet to
discuss this in a bit more detail.
Best regards
Gianni Bertolucci
4 The chairman asked me a question but I
(not listen).
5 As soon as I got to the conference, I realized I
(leave) my presentation notes back at
the hotel.
G
COMPLAINING
AND REASSURING
6 marks
Complete the conversation between a hotel guest and
receptionist.
A:
Good morning, Atova Systems, How can I
1
?
B:
Good morning. This is Jason Krupp from Maitlands
speaking. I spoke to you yesterday afternoon.
We’ve still got a problem with our order. Only 14 of
the 40 boxes have arrived.
A:
How annoying! I’m
2
t
s
about that.
B:
This kind of thing has happened several times now
and it’s caused us a
3
l
of
in
. We need that material urgently.
A:
I do
4
a
, Sir. Our new computer
systems have been giving us a lot of problems, and
everybody’s short of staff in the summer.
B:
I understand you’ve got problems, but this is really
not
5
g
e
. When do
you think can we expect the other 26 boxes to get
here?
A
I’ll send a van over with the remaining boxes as soon
as I can. I can
6
g
you’ll have them by
this afternoon. I could phone you to tell you when
they leave the warehouse, if that would be helpful.
B:
Yes, it would, thanks.
A:
Very good, Sir. I do assure you that this won’t
7
h
a
.
H
NEGOTIATING
5 marks
Put these negotiating expressions into the correct order.
a Business Solutions / to / see / I’m / possible / it’s / if /
calling / to / order / a / demo copy / of /
b about / firstly / purchase / the / procedure / what /
c fine / on / to / that’s / moving / the / cost / the /
licence / now / of /
d back / going / to / cost / the /
e more / thing / one / just /
f well / I / that’s / everything / think / about
1
2
3
4
5
I’m calling to see if it’s possible to order a demo copy
of Business Solutions.
recommend visiting
help
you
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© Oxford University Press
1 0 I agree with you.
1 1 We need to invest for R&D.
1 2 If your flight will be late don’t worry, I’ll wait for you at
the airport.
C
WORD BUILDING
10 marks
1
Complete the table.
VERB
ADJECTIVE
N O U N
nationalize
3
nation
innovate
4
innovation
lead
leading
5
grow
growing
6
1
economize
economic
economy
2
productive
product / production
2
Complete the sentences with a word from the table.
1 Replacing permanent staff with casual workers is a
good way to
on salaries.
2 Most companies can benefit from strong
.
3 Our new design is fresh and
.
4 Portugal’s annual Gross
Product (GNP) is
increasing.
5 Over the next three years, we foresee enormous
economic .
6 We need to
at a faster rate to keep up
with demand.
D
BUSINESS VOCABULARY
10 marks
Re-order the letters to make a word to complete each
sentence.
1 Customers are always looking for new and better
products so we invest primarily in
.
(IANOINVTNO)
2 OK, if everyone is ready, let’s look at the first item on
the .
(AGNAED)
3 It’s hard to predict profitability, when the world market
price so
dramatically. (SFUAUECTLT)
4 The salary isn’t great, but we can offer you a variety of
, such as a company car. (SKRPE)
5 My job is difficult but I enjoy a
.
(HLCNEEGAL)
6 We hold regular meetings where we get together to
ideas for developing and improving our
products. (NTMBOIARRS)
7 The Co-operative Bank is proud of its
investment policy. (EAICLTH)
8 The new product line is
at young people
under twenty-five. (DGTTREAE)
A
VOCABULARY:
BUSINESS VERBS
20 marks
Complete the sentences with the correct form of these
verbs.
subsidize
launch
plough back
diversify
move on
enable
target
slump
crash
fluctuate
waste
1 We need
young people in our next
advertising campaign.
2 Bonnitop has increased its profile by
into
other markets.
3 I can always get a cheap lunch at the office because the
canteen .
4 Sales
disastrously since April.
5 Last year, most of our profits
into the
company.
6 Can we
to the next item on the agenda?
7 Generally our new products
in spring.
8 Getting a promotion last year
him to
spend more time playing golf.
9 I’m sorry. I can’t tell you the exact figures because our
system .
1 0 She keeps herself busy because she can’t stand
time.
1 1 We expect staff numbers
during this
uncertain time.
B
CORRECTING MISTAKES
10 marks
Some of these sentences contain a grammar mistake. Tick
the correct sentences and correct the incorrect ones.
1 Would I speak to Gerhard Pohl?
2 I’m not sure where the airport is.
3 If you order 10,000, we can give you a discount.
4 The company has a strict no smoking policy. You don’t
have to smoke anywhere in the building.
5 According to my diary, I’m meeting Lily Bei for lunch
tomorrow.
6 In Europe of course, far fewer money is spent on
promotion than in the developing Asian market.
7 I find it impossible for concentrating when I’m speaking
to someone on my mobile.
8 I avoid to socialize with my clients in the evening.
9 She has a lot of knowledges about the computer
software market.
4
Test 4
Units 1–10
(100 marks)
to target
economize
innovation
Could
Photocopiable
© Oxford University Press
B:
?
A: Well, it seems to lose 10 minutes every day.
4 A: The problem in the Venezuelan market, is that …
B:
but
to go back to what we were saying about Chile. Isn’t
the solution simply to give greater discounts?
5 A: I think chasing up our creditors could cause a lot of
bad feeling. What do the rest of you feel? Monica,
?
B: I’m not sure. I think you’re probably right about the
bad feeling, but can we afford it?
6 A: So I’ve got a whole free weekend for sightseeing in
Stockholm. What do you think I should do?
B: I
taking
a
boat trip. The islands are so beautiful in May.
7
And I hope that you will think about what we’ve
covered today. Well,
.
Thank you all for coming. Are there any questions?
8 A: That was a delicious meal. Shall I ask for the bill?
B: No, please.
A: That’s very kind of you. Thanks.
9 A: I think we need to arrange a meeting to go over the
details. I’m going to be in Bonn next week anyway.
B: Let me look at my diary.
A: I’m afraid I’m leaving on Thursday afternoon. My
flight’s at 4.15, so 3.00 might be a bit early.
1 0 A: Can I introduce you to Mr Green?
B:
1 1 A: I was in Barbados last summer.
B:
? How wonderful!
A: Yes, it was.
H
EMAIL WRITING
10 marks
Reply to the following email from Sophie De Witt, a
journalist with a business magazine, Communicate!
9 You won’t find a product like this anywhere else – it’s
totally .
(NQUEUI)
1 0 Industries are reducing the amount of
they release into the environment. (PLINOTOLU)
1 1 The development of technology for the
of credit card information online will increase consumer
confidence in e-shopping. (NTNEIOYRPC)
E
MAKING QUESTIONS
10 marks
Use the prompts to make questions.
1 what / work on / at the moment?
2 what / you / do / if / your salary / increase / by 500%?
3 you / do / anything tonight?
4 sorry I’m late / you / wait / a long time?
5 where / work / before joining NPL?
6 were you / on time or / the meeting / already / start?
F
COLLOCATIONS
10 marks
1
Match the verbs in column A with the an appropriate word
in column B.
A
B
send
me up-to-date
take
your PC
bring
an email
configure
our product
transfer
control
distribute your
call
2
Complete the sentences with the expressions above.
1 You should
to confirm the order.
2 Could you
on any new developments?
3 You need to
to recognize the new printer.
4 We must
to all major Japanese cities.
5 I’m trying to
but there’s no reply.
6 If we don’t
of the situation, we will lose
out to our competitors.
G
FUNCTIONAL LANGUAGE
20 marks
Complete the dialogues with appropriate expressions.
1 A: My name’s Elena Brigina.
B:
A: Of course. It’s B-R-I-G-I-N-A.
2 A: This is the third time your delivery has arrived late.
B:
A: OK. Thank you for your help.
3 A: Good morning.Um, I bought this watch here last
week and it doesn’t work properly.
What are you working on at the moment?
send an email
Could you spell your surname, please?
I am currently researching an article for Communicate!
magazine about using email at work. I would be very
grateful if you could find time to answer these two
questions.
1. In your opinion, what are the advantages and
disadvantages of email compared to more
traditional methods of communication (e.g. phone,
fax, mail)?
2. What advice would you give about how to write
business emails?
We would be pleased to offer your company free
advertising space in our next issue to thank you for
your time. Also, if you are not already a subscriber, I
would be pleased to send you details of our magazine.
Best regards
Sophie De Witt
Communicate! Magazine
TEST 1 UNITS 1–3
(60 marks)
Award 1 mark for each correct answer.
A Telephoning
(9 marks)
Suggested answers:
2 Could I speak to Sergio Mendes?
3 Of course. Could I have your name,
please? / Can I ask who’s calling,
please?
4 Yes. It’s Mark Burgin.
5 And which company are you from?
6 Could you hold on a moment, please?
7 Sorry, his line’s engaged.
8 Could you ask him to call me back,
please?
9 Certainly. Could you spell your name,
please?
1 0 OK. Thank you for calling. Goodbye.
B Tense review
(6 marks)
2 have you been doing
3 have been increasing
4 have finished
5 are fluctuating
6 have diversified
7 are spending
C Vocabulary: the world
of work
(10 marks)
1 start-up, state-owned
2 subsidized canteen, private medical
insurance
3 challenging, people-oriented
4 flexible, part-time
5 hot-desking, open-plan
D Comparisons
(6 marks)
2 far more
3 six times as much
4 less
5 as
6 than
7 as many
E Social English
(8 marks)
2 ’ve been
6 did you
3 came
7 have you worked
4 i
s
8 worked
5 have lived
9 sounds
F Vocabulary: commerce
(6
marks)
2 b
3 d
4 g
5 a
6 c
7 e
G Saying hello
and goodbye
(5 marks)
2 It was very nice meeting you.
3 Pleased to meet you.
4 I’m sorry, but I’m afraid I have to go.
5 Good morning. May I introduce myself?
6 Hope to see you again soon.
H Email writing
(10 marks)
Award 5 marks for language accuracy
(grammar, spelling, etc.) and 5 marks for
communicative effectiveness (register,
clarity, etc.).
TEST 2 UNITS 4–6
(60 marks)
Award 1 mark for each correct answer.
A Gerund or infinitive?(8 marks)
2 working
3 to communicate
4 to speak
5 learning
6 to know
7 visiting
8 to see
9 making
B Meetings
(5 marks)
2 Let’s go over what we’ve decided.
3 I see what you’re saying.
4 You’ve got a point there.
5 Shall we get started?
6 I think we’ve covered everything on
the agenda.
C Vocabulary: technology
(6
marks)
2 b
3 e
4 a
5 g
6 d
7 c
D Countable or
uncountable?
(5 marks)
2 fact
5 crop
3 idea
6 invention
4 computer
E Future forms
(8 marks)
2 will work
3 we’re going to discuss
4 He’s leaving
5 I’ll help
6 could find
7 I’m going to cover
8 might arrive
9 are going to increase
F Business socializing (5 marks)
2 T
3 F
4 M
5 T
6 F
G Link words and
connectors
(7 marks)
2 Since
3 For example
4 in reality
5 due to / as a result of
6 even though
7 As a result of / Due to
8 Consequently
H Verbs and
prepositions
(6 marks)
2 in
4 on
6 for
3 with
5 in
7 on
I Email writing
(10 marks)
Award 5 marks for language accuracy
(grammar, spelling, etc.) and 5 marks for
communicative effectiveness (register,
clarity, etc.).
TEST 3 UNITS 7–10(60
marks)
Award 1 mark for each correct answer.
A Modals of obligation:
must, have to,
should
(5
marks)
2 shouldn’t
5 should
3 don’t have to
6 mustn’t
4 have to
B Tense review: Muji (7 marks)
2 has become
6 is stocked
3 means
7 was launched
4 is designed
8 is developing
5 are used
C Vocabulary: headlines
(5
marks)
2 slump
5 surge
ANSWER KEY FOR TESTS
Photocopiable
© Oxford University Press
3 cut
6 ban
4 deal
D Vocabulary: miss,
lose,
waste
(5 marks)
2 e
3 a
4 f
5 d
6 b
E Marketing language (7 marks)
2 saturated
6 word of mouth
3 development
7 giving away
4 budget
8 strategy
5 discount
F Tense review: embarrassing
experiences
(5 marks)
2 had been
3 was reading; walked
4 wasn’t listening / hadn’t been listening
5 had left
G Complaining and
reassuring
(6 marks)
2 terribly sorry
3 lot … inconvenience
4 apologize
5 good enough
6 guarantee
7 happen again
H Negotiating
(5 marks)
2 Firstly, what about the purchase
procedure?
3 That’s fine. Now, moving on to the
cost of the licence …
4 Going back to the cost …
5 Just one more thing …
6 Well, I think that’s about everything.
I Recommending and
suggesting
(5 marks)
2 definitely
5 Is it worth
3 What about going
6 suggest that
4 would take
J Email writing
(10 marks)
Award 5 marks for language accuracy
(grammar, spelling, etc.) and 5 marks for
communicative effectiveness (register,
clarity, etc.).
TEST 4 UNITS 1–10
(100 marks)
Award 1 mark for each correct answer
except where stated.
A Vocabulary:
business verbs
(20 marks)
Award 1 mark for the correct choice of
word and 1 mark for the correct
grammatical form.
2 diversifying
3 is subsidized
4 have slumped
5 were ploughed back
6 move on
7 are launched
8 enabled
9 has crashed
1 0 wasting
1 1 to fluctuate
B Correcting mistakes
(10
marks)
3 correct
4 You mustn’t smoke
5 correct
6 far less money
7 impossible to concentrate
8 I avoid socializing
9 a lot of knowledge
1 0 correct
1 1 We need to invest in
1 2 If your flight i
s late
C Word building
(10 marks)
1
2 produce
5 leadership / leader
3 national
6 growth
4 innovative
2
2 leadership
5 growth
3
innovative
6 produce
4
national
D Business vocabulary
(10
marks)
2 agenda
7 ethical
3 fluctuates
8 targeted
4 perks
9 unique
5 challenge
1 0 pollution
6 brainstorm
1 1 encryption
E Making questions (10 marks)
2 What would you do if your salary
increased by 500%?
3 Are you doing anything tonight?
4 Sorry I’m late. Have you been waiting a
long time?
5 Where did you work before joining
NPL?
6 Were you on time or had the meeting
already started?
F Collocations
(10 marks)
1
take control; bring me up to date;
configure your PC; transfer your call;
distribute our product
2
2 bring me up-to-date
3 configure your PC
4 distribute our product
5 transfer your call
6 take control
G Functional language
(20
marks)
Award 1 mark if the answer makes sense
in the context. Award 1 mark if the
answer is grammatically correct.
Suggested answers:
2 I’m sorry. I’ll make sure it doesn’t
happen again.
3 What seems to be the problem
4 I’m sorry to interrupt
5 what are your views on this
6 would recommend
7 that brings me to the end of my talk /
presentation
8 It’s on me.
9 Would Thursday at 3.30 suit you / be
convenient?
1 0 Pleased to meet you.
1 1 Really
H Email writing
(10 marks)
Award 5 marks for language accuracy
(grammar, spelling, etc.) and 5 marks for
communicative effectiveness (register,
clarity, etc.). Students should not be
marked on the quality of their ideas in this
section.
Photocopiable
© Oxford University Press
Unit 1
Nouns
English
Your
language
Accountant
____________________
advertising
____________________
background
____________________
benefit
____________________
boss
____________________
brand
____________________
canteen
____________________
commission
____________________
committee
____________________
competitive advantage
____________________
competitor
____________________
complaint
____________________
core business
____________________
cubicle
____________________
customer
____________________
department
____________________
directory
____________________
division
____________________
employee
____________________
employer
____________________
enquiry
____________________
fringe benefit
____________________
healthcare
____________________
job title
____________________
leadership
____________________
locker
____________________
management
____________________
market economy
____________________
marketing
____________________
means of production
____________________
medical insurance
____________________
open-plan office
____________________
performance
____________________
perk
____________________
product
____________________
promotions manager
____________________
reaction
____________________
resource
____________________
revenues
____________________
salary
____________________
services
____________________
skills
____________________
staff
____________________
stock option
____________________
supplier
____________________
survey
____________________
tip
____________________
trade union
____________________
working environment ____________________
Yellow Pages
____________________
verbs
customize
____________________
differentiate
____________________
employ
____________________
innovate
____________________
launch
____________________
steal
____________________
train
____________________
monitor
____________________
motivate
____________________
adjectives
flat (hierarchy)
____________________
flexible
____________________
challenging
____________________
state-owned
____________________
publicly traded
____________________
subsidized
____________________
Unit 2
nouns
achievement
____________________
advert
____________________
candidate
____________________
career
____________________
catalogue
____________________
chat room
____________________
client
____________________
code of practice
____________________
confidence
____________________
customer base
____________________
distribution centre
____________________
education
____________________
experience
____________________
feature
____________________
founder
____________________
graduate
____________________
growth
____________________
impact
____________________
interview
____________________
interviewee
____________________
investment
____________________
job description
____________________
job requirements
____________________
job selection process
____________________
licence
____________________
loss
____________________
marital status
____________________
merchandise
____________________
merchandising
____________________
output
____________________
press conference
____________________
qualification
____________________
quarter
____________________
retirement
____________________
savings
____________________
scale business
____________________
store
____________________
strategic objective
____________________
strength
____________________
success
____________________
weakness
____________________
working knowledge
____________________
verbs
____________________
assemble
____________________
borrow
____________________
distribute
____________________
diversify
____________________
expand
___________________
invest
____________________
purchase
____________________
set up
____________________
ship
____________________
socialize
____________________
adjectives
automated
____________________
average
____________________
Unit 3
nouns
advertiser
____________________
advertising campaign
____________________
ambition
____________________
audience
____________________
coal mining
____________________
commercial
____________________
contract
____________________
deadline
____________________
direct mail
____________________
editorial
____________________
immigrant
____________________
income tax
____________________
job application
____________________
magazine
____________________
market positioning
____________________
marketing strategy
____________________
overhead transparency
____________________
pensioner
____________________
price estimate
____________________
promotional materials
____________________
publicity
____________________
range
____________________
ratio
____________________
rehearsal
____________________
remittance
____________________
shipbuilding
____________________
slide
____________________
socio-economic trends
____________________
status
____________________
steel
____________________
target
____________________
training
____________________
unemployment
____________________
visual aids
____________________
whiteboard
____________________
verbs
aim
____________________
fluctuate
____________________
get back to (someone)
____________________
improve
____________________
peak
____________________
promote
____________________
recover
____________________
worsen
____________________
adjectives
broad-based
____________________
narrow
____________________
updated
____________________
Unit 4
nouns
activist
____________________
additive
____________________
agenda
____________________
attendee
____________________
beneficiary
____________________
benefit
____________________
chairperson
____________________
commodity
____________________
compromise
____________________
consumer
____________________
crop
____________________
debt
____________________
developing country
____________________
economic unit
____________________
environmental policies
____________________
equipment
____________________
ethics
____________________
expenses
____________________
export
____________________
feedback
____________________
gift
____________________
globalization
____________________
GNP
____________________
health and safety standards
____________________
human resources
____________________
human rights issues
____________________
import
____________________
index of companies
____________________
induction day
____________________
industry
____________________
interest rate
____________________
machinery
____________________
manufacturing
____________________
market research
____________________
minutes (of a meeting)
____________________
option
____________________
overtime
____________________
packaging
____________________
pharmaceuticals (industry)
____________________
pollution
____________________
purpose
____________________
raw
____________________
schedule
____________________
sector
____________________
sick leave
____________________
stationery
____________________
stock exchange
____________________
textiles
____________________
trade
____________________
turnover
____________________
union representation
____________________
wage
____________________
verbs
brainstorm
____________________
boycott
____________________
control
____________________
comply with
____________________
dominate
____________________
exceed
____________________
negotiate
____________________
optimize
____________________
plough back
____________________
rate
____________________
adjectives
genetically modified
____________________
Unit 5
nouns
arrangement
____________________
brand development
____________________
break-through
____________________
corporate image
____________________
designer
____________________
drawback
____________________
failure
____________________
fair (trade fair)
____________________
lease
____________________
life expectancy
____________________
mail order
____________________
market share
____________________
overseas markets
____________________
prediction
____________________
projection (sales)
____________________
trigger
____________________
verbs
arrange
____________________
lay off
____________________
patent
____________________
take on
____________________
Unit 6
nouns
appointment
____________________
booking
____________________
budget
____________________
business etiquette
____________________
check list
____________________
day off
____________________
extension
____________________
figures
____________________
health expert
____________________
helpdesk
____________________
leisure time
____________________
Managing Director
____________________
memo
____________________
personnel
____________________
spreadsheet
____________________
staff appointment
____________________
target
____________________
turnover (staff)
____________________
verbs
delegate
____________________
get ahead
____________________
handle
____________________
clinch a deal
____________________
recruit
____________________
Unit 7
nouns
account
____________________
baggage reclaim
____________________
budget travel
____________________
car hire
____________________
car pool
____________________
car rental company
____________________
consulting
____________________
convention
____________________
fare
____________________
headquarters
____________________
invoice
____________________
payroll
____________________
profile
____________________
recruitment
____________________
refund
____________________
settlement
____________________
sightseeing
____________________
subsidy
____________________
trade show
____________________
uniform
____________________
valuables
____________________
verbs
book
____________________
chase
____________________
delay
____________________
incur (costs)
____________________
process an order
____________________
run
____________________
settle
____________________
waste
____________________
adjectives
(be) entitled
____________________
overdue
____________________
state-of-the-art
____________________
uniform adj
____________________
unsolicited
____________________
Unit 8
nouns
delivery
____________________
direct marketing
____________________
feasibility
____________________
franchise
____________________
invoice processing
____________________
label
____________________
market forces
____________________
marketing mix
____________________
marketing tool
____________________
outlet
____________________
premises
____________________
product life cycle
____________________
restructuring
____________________
resume
____________________
retailing
____________________
rewards
____________________
sample
____________________
shopping cart
____________________
store
____________________
warehouse
____________________
verbs
opt out
____________________
trial
____________________
Unit 9
nouns
aid
____________________
assets
____________________
bill
____________________
bonus
____________________
boom
____________________
breakdown
____________________
cheque
____________________
cheque book
____________________
clause
____________________
cost of borrowing
____________________
credit transfer
____________________
currency
____________________
current account
____________________
CV
____________________
direct debit
____________________
exchange rate
____________________
executive
____________________
exit deal
____________________
federal reserve
____________________
headline
____________________
inflation
____________________
lawyer
____________________
loan
____________________
mortgage
____________________
notice
____________________
overdraft
____________________
pay off
____________________
peak
____________________
poll
____________________
shares
____________________
slump
____________________
stake
____________________
standing order
____________________
statement
____________________
surplus
____________________
trader
____________________
transaction
____________________
withdrawal
____________________
verbs
acknowledge
____________________
ban
____________________
block
____________________
crash
____________________
sack
____________________
sign
____________________
slash
____________________
surge
____________________
Unit 10
nouns
annual leave
____________________
auction
____________________
back-up
____________________
bid
____________________
bookmark
____________________
brochure
____________________
call centre
____________________
chatroom
____________________
cookie
____________________
corporate hospitality
____________________
corporate values
____________________
encryption
____________________
fall
____________________
firewall
____________________
fraud
____________________
guideline
____________________
hacker
____________________
helpline
____________________
homepage
____________________
jargon
____________________
mailing list
____________________
maintenance
____________________
merger
____________________
niche market
____________________
password
____________________
portal
____________________
promotion
____________________
spam
____________________
surfer
____________________
tour company
____________________
virus
____________________
verbs
bid
____________________
claim
____________________
claim compensation
____________________
claim expenses
____________________
click through
____________________
merge
____________________
run out
____________________
take over
____________________
undercharge
____________________
adjectives
____________________
high-tech
____________________
off sick
____________________
UNIT 7 PHOTOCOPIABLE ACTIVITY
Travel crossword
Photocopiable
© Oxford University Press
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