MOTOROLA UK
REDWOOD
CROCKFORD LANE
CHINEHAM BUSINESS PARK
CHINEHAM
BASINGSTOKE
UNITED KINGDOM RG24 8WQ

CSB-1023-2
Country : UK
Date : 11/1/2006
APC : E18
Repair Level : 2

Title

V360 - GSM - SIM card latch issue.

Model Effected

GSM V360 Malta

PROBLEM

Service is aware of an issue, identified in the GSM V360 LATAM MOL analysis, with customer returns of “SIM card not recognized, In

Check SIM” complaints due to an SIM card latch issue.

The root cause analysis identified a side detent flanges deformed

causing the SIM latch front tip to tilt upwards, thus affecting the holding of the SIM card.

SOLUTION

The SIM card latch (Motorola PN# 5570373A03) must be exchanged by a new good one.

FIELD SERVICE ACTION

Customer Returns:
When servicing any V360 with a customer complaint of “SIM card issue” then:

a.

Proceed a general function check in the phone, looking for SIM card bad contact due to latch.

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b.

If the complaint is confirmed change the SIM card latch by a new good one.

c.

If it is still not working proceed to normal troubleshooting techniques.

Service inventory:

Have V360 SIM card latch PN# 5570373A03 in stock.

CALL CENTER ACTION

When receiving complaints about “SIM card issue not recognized, Insert SIM or Check SIM” issue on V360
phones, the Call Center should direct customer to have phone serviced at an Authorized Service Center

SERVICE ENTRY CODE
Global Service Codes

Complaint Code:

SIM01 - SIM card - Check card / Insert SIM

Problem Found Code: SIM01 - SIM card - Check card / Insert SIM

Reference Designator:J - Connector

Repair Code:

RPT02 - Replace Part - Damaged

If applicable, note this bulletin number on warranty claim forms and make necessary changes to service manuals.2006-372
© Copyright 2006 Motorola Inc. All Rights Reserved.

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