Unit 4 / Test A

Matura Masters Intermediate

_________________________________________________________________________________________________________________

Name: ______________________

Score: ________/50

GRAMMAR AND VOCABULARY

1 Zakreśl właściwą odpowiedź. (1 pkt za każdą poprawną odpowiedź = 9 pkt)

1. When clothes lose colour during washing, they _____.

6. When you ask a bank to lend you some money, you

a) shrink

want to _____.

b) fade

a) take out a loan

2. When you send money to somebody else’s bank

b) withdraw money

account, it is _____.

7. The information about the value of foreign money

a) a direct debit

when compared to Polish money is _____.

b) a bank transfer

a) an interest

3. When you get a new product because the one you

b) an exchange rate

bought was damaged, you get _____.

8. When you pay for something month by month, you

a) a replacement

pay _____.

b) a refund

a) by instalments.

4. The information about the money that went into

b) in cash

and out of your account, sent to you by the bank every

9. A bit of dirt or a mark on your clothes is _____.

month is _____.

a) a tear

a) a bank statement

b) a stain

b) a bank balance

5. A small piece of paper you get from a shop when you

buy a product is _____.

a) a receipt

b) a bill

2 Uzupełnij zdania brakującymi wyrazami. Pierwsze litery zostały podane.

(1 pkt za każdą poprawną odpowiedź = 10 pkt)

1. When I opened the box with my new mobile, I realized that the battery was m__________.

2. I don’t think you’ll get a r__________ without showing the receipt.

3. He is definitely taking these awful shoes b__________ to the shop!

4. I would like to make a c__________ about the quality of service here.

5. She went to the shop with her broken laptop and immediately got a r__________.

6. It would only be fair if I received c__________ for the trouble I have been through.

7. The gift I sent her by post got d__________ during the transport.

8. Is this elevator out of o__________, or what?

9. I can’t download any files. My Internet connection keeps losing s__________.

10. Either this coffee machine is b__________, or I can’t use it properly.

3 Uzupełnij zdania wyrazami z nawiasów z czasownikiem w czasie present simple, present continuous,

future simple, future continuous lub z formą going to. (1 pkt za każdą poprawną odpowiedź = 8 pkt) 1. When ______________________________ (the winter semester / finish) this year?

2. ______________________________ (you / help) me to carry these boxes?

3. ______________________________ (you / go) to Michael’s party today?

4. In 60 years, we ______________________________ (enjoy) ourselves as pensioners with lots of free time.

5. I ______________________________ (meet) Clarice in 2 hours, so I can give her your notes then.

6. I can’t make it tomorrow at eight. We ______________________________ (play) football with the guys then.

7. The sky is dark, it ______________________________ (rain) today.

8. If John wants to talk to me, I ______________________________ (sit) on the bench in front of the school.

4 Przekształć zdania, używając podanych wyrazów/zwrotów. (1 pkt za każdą poprawną odpowiedź = 5 pkt) 1. I am finishing my homework. I will help you with the cleaning later.

WHEN

____________________________________________________________________

2. You will learn basic things and the rest will become easy.

ONCE

____________________________________________________________________

3. My parents will be back in 10 minutes. It will be too late go out then.

BY THE TIME

____________________________________________________________________

4. You will put the cake in the oven and you’ll have to wait one hour until it’s ready. AFTER

____________________________________________________________________

5. You will start your holiday in 2 weeks. Will you keep studying until then?

TILL

____________________________________________________________________

Wojciech Wojtasiak

© Macmillan Polska 2010

PHOTOCOPIABLE

Unit 4 / Test A

Matura Masters Intermediate

_________________________________________________________________________________________________________________

READING

5 Przeczytaj tekst i uzupełnij luki, wstawiając zdania A–F. Jedno zdanie nie pasuje do żadnej z luk.

(1 pkt za każdą poprawną odpowiedź = 5 pkt)

The art of making a complaint

The general feeling many people have these days is that the products they buy are low quality. Fancy electronic items offering countless features seem to break down all the time. (1)______ Clothes look good until you wash them once or twice when they lose their initial shape and colour. It seems that as more and more products we buy are not exactly ideal, there is one skill that is becoming increasingly useful: making complaints.

The first thing to remember when you complain about a defective product is that although you may feel angry, you cannot really show it. Yelling at people handling your problem will not help you one bit. (2)______

For example, it will give them the right to call the security who will remove you from the shop.

When you describe your problem, talk about facts, not your emotions. Be ready to provide all the

necessary information: the product number, date of purchase, when and how you noticed the defect. (3)______

When the process of handling your complaint takes time, try to keep track of the phone conversations you have had or emails you have received, as well as the names of employees you have contacted.

What you need is lots of patience. (4)______ So don't expect them to do anything right away. If

somebody tells you he can't help you, tell him that you want to talk to his boss and don't give up until it happens. Be assertive enough to tell them how and when you want the thing to be dealt with. (5)______

If a company seems to ignore your complaint, tell them you are going to get in touch with one of them or even take the issue to the media. If there is one thing any business wants to avoid, it is a bad reputation. After all, they want us to believe that they really care about us.

A. This, however, is only the beginning of your trouble.

B. Food tastes like plastic or has no taste at all.

C. Remember – there are a number of institutions helping customers to protect their rights.

D. In big companies, things take time and the person you talk to is rarely the person that makes decisions.

E. Not to mention keeping your receipt without which you can often do little or nothing about the situation.

F. In fact, it only helps them.

SPEAKING / WRITING

5 Uzupełnij dialog.

W trakcie pobytu w Anglii kupiłeś/kupiłaś kartę pamięci do aparatu cyfrowego. Produkt okazał się wadliwy, więc składasz reklamację w punkcie zakupu.

Wytłumacz, na czym polega usterka.

Poinformuj sprzedawcę, kiedy stwierdziłeś/stwierdziłaś wadę produktu.

Zapytaj, co sklep zamierza zrobić w tej sprawie.

(1 pkt za każdą poprawnie przekazaną informację = 3 pkt)

You:

Good morning. I think the memory card I bought from your store is broken.

Shop assistant:

I see. What’s wrong with it?

You:

(1)____________________________________________________________________________.

Shop assistant:

When did you first notice this problem?

You:

(2)____________________________________________________________________________.

(3)____________________________________________________________________________?

Shop assistant:

Well, we’ll give you a replacement. I’m sorry for the trouble.

WRITING

7 Odpowiedz na list, który otrzymałeś/otrzymałaś od kolegi/koleżanki z USA, który/która wybiera się na stypendium do Polski.

• Podziękuj za ostatnią kartkę świąteczną i wyraź radość z przyjazdu kolegi/koleżanki.

• Zapytaj, w jakim mieście będzie studiować i jak długo zostanie w twoim kraju.

• Zapytaj, czy nie potrzebuje dodatkowych informacji i zaproponuj pomoc w przygotowaniach do

przyjazdu.

• Zaproponuj mu/jej spotkanie lub wspólną wycieczkę do jakiegoś interesującego regionu Polski.

(1 pkt za każdą poprawnie przekazaną informację + 2 pkt za formę + 2 pkt za poprawność językową + 2 pkt za bogactwo językowe = 10 pkt)

Wojciech Wojtasiak

© Macmillan Polska 2010

PHOTOCOPIABLE