© 2006 by Nelson, a division of Thomson Canada

© 2006 by Nelson, a division of Thomson Canada

Limited.

Limited.

1

1

The Business of Business

The Business of Business

Travel

Travel

Chapter 3

Chapter 3

2

2

© 2006 by Nelson, a division of Thomson Canada

© 2006 by Nelson, a division of Thomson Canada

Limited.

Limited.

Objectives

Objectives



Classify Canadian business travel.

Classify Canadian business travel.



List reasons for business travel.

List reasons for business travel.



Explain the main differences between

Explain the main differences between

business travel and vacation travel.

business travel and vacation travel.



Describe the MNEs of business

Describe the MNEs of business

travellers.

travellers.



Explain the difference between pure

Explain the difference between pure

incentives and sales incentives.

incentives and sales incentives.



Tell how airlines compete for the

Tell how airlines compete for the

business of the business traveller.

business of the business traveller.

3

3

© 2006 by Nelson, a division of Thomson Canada

© 2006 by Nelson, a division of Thomson Canada

Limited.

Limited.

Objectives

Objectives



Describe the efforts of car rental chains

Describe the efforts of car rental chains

and railways to meet the needs of the

and railways to meet the needs of the

business traveller.

business traveller.



List the special services and facilities

List the special services and facilities

that the accommodation sector offers

that the accommodation sector offers

business travellers.

business travellers.



Describe the work of business travel

Describe the work of business travel

departments and corporate travel

departments and corporate travel

agencies.

agencies.



Discuss careers related to business

Discuss careers related to business

travel.

travel.

4

4

© 2006 by Nelson, a division of Thomson Canada

© 2006 by Nelson, a division of Thomson Canada

Limited.

Limited.

Canadian Business Travel

Canadian Business Travel



Domestic business travel

Domestic business travel



Business travel between the United

Business travel between the United

States and Canada

States and Canada



Canadian business travel to overseas

Canadian business travel to overseas

countries

countries



Overseas business travel to Canada

Overseas business travel to Canada

5

5

© 2006 by Nelson, a division of Thomson Canada

© 2006 by Nelson, a division of Thomson Canada

Limited.

Limited.

Business Travel and the Travel

Business Travel and the Travel

Industry

Industry



The growth of business travel

The growth of business travel



The travel industry as a supplier

The travel industry as a supplier



The business travel bonanza

The business travel bonanza



The characteristics of business travel

The characteristics of business travel



The cost factor

The cost factor

6

6

© 2006 by Nelson, a division of Thomson Canada

© 2006 by Nelson, a division of Thomson Canada

Limited.

Limited.

Incentive Travel Programs

Incentive Travel Programs



Incentive travel definition

Incentive travel definition

–

A motivational award

A motivational award

–

Achieve sales goals

Achieve sales goals

–

Improve morale

Improve morale

–

Reduce employee turnover

Reduce employee turnover



Characteristics of incentive travel

Characteristics of incentive travel

programs

programs



Pure Incentives Versus Sales Incentives

Pure Incentives Versus Sales Incentives

7

7

© 2006 by Nelson, a division of Thomson Canada

© 2006 by Nelson, a division of Thomson Canada

Limited.

Limited.

Transportation Systems and

Transportation Systems and

Business Travellers

Business Travellers



Airline Service

Airline Service

–

Business class

Business class

service

service

–

Airport comforts

Airport comforts

–

Corporate discounts

Corporate discounts

–

Corporate rebates

Corporate rebates



Car Rental Service

Car Rental Service



Rail Service

Rail Service

8

8

© 2006 by Nelson, a division of Thomson Canada

© 2006 by Nelson, a division of Thomson Canada

Limited.

Limited.

Accommodation Services and

Accommodation Services and

Business Travellers

Business Travellers



Hotels and Motels

Hotels and Motels

–

Business class

Business class

accommodations

accommodations

–

Business facilities

Business facilities

–

Other amenities

Other amenities

–

Facilities for women

Facilities for women



Conference Centres

Conference Centres



Convention Centres

Convention Centres

9

9

© 2006 by Nelson, a division of Thomson Canada

© 2006 by Nelson, a division of Thomson Canada

Limited.

Limited.

Channels of Distribution

Channels of Distribution

Business Travel

Business Travel

Department

Department



An In-house

An In-house

department

department



Versus the

Versus the

Commercial

Commercial

Travel Agency

Travel Agency



Advantages

Advantages

Corporate Travel

Agency



Off-site agency



Versus the BTD



Mega-agencies



Travel
Management
Services