6 15

io. Be an active listener - follow the discussion actively, ask questions, show your feeling and reacdons, show interest in interlocutors matters. u. Be an active observer - observe how you listen because body language of your interlocutor tells much about him/her.

12.    Speak elear and to the point - try to talk in a way that is understandable for your interlocutor, do not mention e. g. to many matters at the same time.

13.    Show respect to your interlocutor - not treating your partner seriously is the worst enemy of communication.