00493 /cd01bc74789856c919fee15819db05

500

Parvey

pursuit of manufacturing excellence. He proposes a 17 point action agenda (see Figurę 2) which can beused by every employeeto guide their actions and contributions toward the vision. The points are written in broad enough terms so that every employee should be able to contribute in one way or another. This will result in all employees becomming involoved in the pursuit of continual and rapid improvement. The top-down and bottom-up components of this implementation strategy are shown in Figurę 3, a pictorial view of blended management.

Blended Management at IBM Rochester

Although the entire IBM Corporation pursues a unifying set of basie beliefs and market-driven ąuality principles, their detailed quality strategies are generated and deployed at the site level. Management teams at each IBM site develop a vision for their business unit and identify the associated success factors. IBM Rochester (MN), a 1990 Baldrige Award winner, employed a top-

Figure 3. Generic Schonberger Deployment Strategy.