73127 SAVE0197

4 Uzupełnij skargi gości hotelowych słowami z ramki.

dirly not madę cold noisy towels out of order broken

WORD POWER.

UK:

bath

bcdeMc Uqhi

nrception

porter

US:

tub

ntyht&tand lamp front desk Ml captiiin

This is a terrible hotel. There are no (I)............ iii

tho Uithroom and Ihc showcr is vcry (2) .    .and

the water is (31.......I want to cali my Office but I

Khink the |)hone is |4|................Tho bedside light is

!*>}....    . and my bed is <61.............. yet

I dlso think tliis room is loo near ihc n.*ad fts so

(7>...............in here! I want to know what you are

going to do about if?

20 minutes+

Większość dużych hoteli daje wymddowującym się gościom ankiety do wypełnienia. Uzupełnij poniższą ankietę, wpisując własną skargę.

Grand Haza,Hotel

Edinbijrgh £

Name_ Room Number:

We woułd be gratefuł for your comments about our hotel.

1    Is this your first visit to the Grand Plaża Hotel?

Yes □ No □

2    How did you like your room?

Excellent □ Good □ Fair □ Poor □

3    Which of the following services did you use?

Mini bar ^ Room service □ Restaurant □ Coffee shop Laundry l_|

4    Additional comments about your stay at the Edinburgh Grand Plaża Hotel.

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