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Choose the correct item from each pairto complete the lettei

Schedule datę and time	Htave-pfe-astife-tfl 1 am pleased to	We would be very grateful We are delighted
further information fuli details	take advantage of look forward to	we enclose we could arrange foi

LANGUAGE WORK

spica Office Solutions

1    2 CONNAUGHT AvENUE, GLASGOW

21 May

Ms Glenda Munroe Purchasing Manager United FreightAgencies Liverpool

Dear Ms Munroe,

As Head of our Customer Service Department, B f? f? V.?.. P.l ? 9f.V.f. inenclosing our latest catalogue, featuring our exciting new rangę of office equipment and furniture at the most competitive prices currently on the market.

²    if you could let us know which of our products would be

of particular interest to you. Once we have this information.............. an

expert from our sales Staff to visit your company in order to carry out a detailed needs analysis and produce a unique office solution for you.entirely free of charge.

Our expert would also give you.............' of our special offers.At Spica

Office Solutions we offer our regular customers morę than just discounts. For exampie, there is a two-month free trial period for all electrica! equipment, including photocopiers, and much morę.

If you would like to.............'a visit from our expert, please inform us

of a suitable..............

We look forward to hearing from you.

Yours sincerely,

Ben Costello

Ben Costello Sales Manager

EU Write a reply to Mr Costello in which you:

•    thank him for the catalogue

•    describe what kind of office equipment / furniture you are interested in

•    accept his offer of a visit from an expert

•    suggest a time and datę for the visit.

UNIT 5 ►► ADVERTISING

B

Look at the examples, then match the sentence halves below.

On average, 2,000 people visit our website every month.

By and large, I think it was a successful advertising campaign.

a)    a successful year for Marketing.

b)    butwefindthecolours are rather duli.

c)    gets about 800 hits a week.

d)    show people drinking alcohol or smoking.

e)    though the packaging is completely different.

f)    than on radio and TV.

1    Basically, the two products are the same

2    As a rule, our advertisements never

3    Overall, we are satisfied with the design,

4    Atl things considered, it has been

5    In generał, we advertise morę on the Internet

6    Roughly speaking, our website

Tip

We often use introductory phrases like the ones in bold when we want to generalise. In the second example above, the advertising campaign was successful generally speaking, but it was probably not successful in every single detail.

Q Read the passage below about junk mail.

•    In each linę 1-8 there is one wrong word.

•    For each linę, underline the wrong word in the text and write the correct word in the space provided.

‘Junk mail' is the name given to all the sales ads, catalogues, prize offers, etc. which find theirway into your letcerbox witliout you having requestecl anything.

While sonie of that mail gets into everyone’s mailbox, the sizeable proportion of it is    1

actually pcrsonalised and addresscd to certain inclividuals in particularly.    2

Computerised mailing list have madę it very easy lor companies to obtain huge    3

numbers of names and addresses. When your subscribe to a magazine or buy    4

something from a mail order catalogue, by example, your name is entered into a    5

computers, and very often automatically added to one or morę mailing lists. The mail    6

order firm or the credit card company in question can then rent their lists on otlier    7

companies, and that is when your letterbox began to owrllow willi unwanted mail.    8

A number of organisations have now been created specifieally to help the public tleal with unsolicited advertisemcnts.