A: Tline Management: the importance ol punctuaiity in all aspects of work
B: RecruHment: how to ensure that job advertisements attract appropriate applfcants
C: Cuatomer Relations: how to set up an etfectrve customer services system
A: Advertising: how to advertise a new product effectwety
B: Staff Management: the importance of assessing Staff performance effectwety
C: Product Development: how to decide when it is the nght time to withdraw a product
from the market