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I can understand your concem about...

We appredate your interest in...

I have noted your comments but I am assured that... It is possible that...

I was very glad that you enjoyed...

EXPLANATIONS:

I hopeyou find these suggestions and comments help ful.

This site gives us the opponunity to expand our production and proMde a larger retail shop where we can display much morę ol our stock to customers, including our excitlng new rangę of decorative plates.

If it had been dear that you felt the product was not satisfactory you would have received a different response.

I can assure you that all our products are fully tested before we offer them to customers.

I am surę this will be a fruitful discussion but I hope you accept that any proposals you make will then have to be discussed further wtthin the company, so it is unlikely that we will be in a position to complete any specific contracts with yourselves on the day we meet.

Many of these costs have risen substantially in the past year and we have been forced to reflect these dianges in our prices.

He was reported as being hard-working and intelligent.

While she was with us,...

I hope that what we can say is helpful.

Because of the circumstances of .... we had little opportunity to...

We take great care in ensuring that our funds are spent in the most economical manner.

Unfortunately due to drcumstances beyond our control, we are going to have to make some changes to the arrangements for the visit.

As the factory and Office re-building and refurbishment programme begins in May. Mr Botfia will be based in a temporary Office in Błock C (Room 453). Please advise your taxi driver to take you to Błock C rather than the main entrance. The endosed map of tfie area will give specific instructions.

Another casualty of this rebuilding is your visit to our new automated production linę.

As I am surę you will appredate we are not allowed to visit parts of the sile that are being rebuilt for health and safety reasons.

I must also advise you that your hotel booking is now at the Bronte Hotel włiich is also indicated on the map enclosed.

I know you have now enjoyed a number of holidays that we have organised for you and you will realise that sometimes holidays are affected by drcumstances beyond our control.

On such occasions, tfie safety of tfie passengers is paramount.

We are fortunate in that we can offer ...

... but this was dearly beyond our control.

APOLOGIES

Despite these changes to your sdiedule, for which I can only repeat my apologies, I am surę you will enjoy your visit to us and I hope it will be tfie first of many.

If you feel our member of Staff was not as polite as he should have been we must apologise for this. There is no excuse for his behaviour and I must apologise for this.

OFFERING COMPENSATION, PROMISES

Perhaps we could review the situation over the coming weeks and if there is hard evidence that.... we will look again at any possible Solutions to the problem.

We will certainly do all we can to assist...

I enclose our programme for tfie coming months.

We do not like to disappoint our regular customers. so I should like to offer you and your family complimentary tickets to a show of your choice.