Weekly Lesson Returns and Refunds Use your browser's print command to print this lesson |
|
Vocabulary
to carry |
V. to offer a particular item for sale; to have an item in the store |
a defect |
N. a technical problem, a flaw, a mistake in construction |
to exchange |
V. to change one item for another |
irritating |
Adj. annoying, upsetting, bothersome |
a model |
N. a particular type of a mechanical product |
a policy |
N. a plan or course of action in business or government which is regularly followed |
to refund |
V. to return money a person paid for a product or service |
to ship |
V. to send something large through the mail |
store credit |
N. a credit given to a customer which can be used to buy a new product (When customers return a product to a store, sometimes instead of cash they are given a store credit which allows them to buy another product of equal or lesser value.) |
a warranty |
N. a guarantee given by a company which ensures that the product they sell you is well made. If it breaks too soon, they agree to repair it or replace it free of charge. |
Vocabulary in Conversation
Use the above vocabulary to fill in the blanks in the following conversation. Your answers can be checked by clicking at the bottom of the page.
Debbie: Hello, I bought this lap top computer a little over a month ago, and I am having some difficulty with it.
Store Clerk: What seems to be the problem?
Debbie: The screen is flashing. It's really _______________________. I would like to return it and get my money back.
Store Clerk: I'm sorry, our store has a very strict return _______________________. After more than a month, we are not able _______________________ your money.
Debbie: Well, I just bought it and it's already broken. I didn't do anything unusual to it - I didn't drop it or anything. I think it has some kind of manufacturing _______________________.
Store Clerk: Your computer has a one year _______________________. You could _______________________ the computer back to the company and they will replace it.
Debbie: Can't I just _______________________ the computer here?
Store Clerk: I am afraid that's not possible after a month.
Debbie: Can I please talk to the manager?
(A few minutes later.)
Manager: Hello, I hear your computer is having some problems and you would like to return it. I am afraid we can't return your money and I would give you another one, but we no longer carry that _______________________. We can, however, offer you a _______________________. You can use it to buy another computer or anything else we _______________________ here in the store.
Debbie: That would be fine. Thank you very much for your help.
Manager: No problem.
Vocabulary Follow-up
Use the above vocabulary to fill in the blanks in the following sentences. Your answers can be checked by clicking at the bottom of the page.
1. The watch comes with a six month _______________________. If it breaks, you can simply bring it back to the store and we will replace it free of charge.
2. He is so _______________________. He talks and talks and talks. I wish he would just shut up!
3. I am sorry we don't _______________________ cough medicine or any other types of medication. Why don't you try the drug store across the street.
4. Today, our store is having a sale. All prices are twenty percent off. And if you buy today, we will _______________________ it to you free of charge.
5. They wouldn't give me my money back, but they did give me _______________________.
6. I want to buy a Sony television, but I don't want that one. I would prefer the larger _______________________.
7. If you want _______________________ your foreign currency, there is a bank down the street.
8. Our business has a very strict nonsmoking _______________________. You have to go outside if you want to smoke.
9. If you want us _______________________ your money, I am afraid I am going to have to see your receipt.
10. "A bug" is a kind of programming _______________________ in computer software which prevents the software from working correctly.
Bring + Prepositions
Complete the following text by filling in the blanks with the appropriate preposition
Use the following prepositions: along, up, into, away, over, back, around, through, out, on.
1. His heart attack was brought _____________ by too much stress at work.
bring _____________: to cause something to happen
2. I didn't realize he had gotten divorced. I'm so embarrassed - I wish I hadn't brought _____________ his wife at the party.
bring _____________: to mention, to introduce a topic to a discussion
3. Your new dress really brings _____________ the color of your eyes.
bring _____________: to emphasize the color or your eyes (or occasionally other characteristics)
4. Don't you bring those dirty shoes _____________ my clean house!
bring _____________ (bring + preposition of direction)
5. What exactly did you bring _____________ from the experience. Did you learn anything at all?
bring _____________ : to learn (from an experience)
6. They brought a pizza and some beer _____________ and we watched an old movie on television.
bring _____________ : to bring to someone's house; to bring to
7. You are only allowed to bring two bottles of wine _____________ customs when you enter this country.
bring _____________ (bring + preposition associated with the word "customs")
8. When we go camping, don't forget to bring _____________ the binoculars so we can look for wildlife.
bring _____________: to take with you
9. Lisa is going to pick Ted up at the airport and bring him _____________ to the house.
bring _____________ (bring + direction)
10. Sarah doesn't want to go skiing this winter, but we still have time to bring her _____________.
bring _____________ : to change somebody's mind
Focus on Verbs
The following passage should be completed by putting the verb in parentheses in the Simple Future using either the form "will" or "be going to." If you are confused, you should refer to the English Page's Verb Tense Tutorial.
1.
Mark: What are you doing with those scissors?
Beth: I (cut) _______________________ that picture of the ocean out of the travel magazine.
Mark: What (you, do) _______________________ with it?
Beth: I (paint) _______________________ a water color of the ocean for my art class and I thought I could use this photograph as a model.
2.
Mark: (You, do) _______________________ me a favor Sam?
Sam: Sure, what do you want me to do?
Mark: I (change) _______________________ the broken light bulb in the lamp above the dining room table. I need someone to hold the ladder for me while I am up there.
Sam: No problem, I (hold) _______________________ it for you.
3.
Gina: Where are you going?
Ted: I (go) _______________________ to the store to pick up some groceries.
Gina: What (you, get) _______________________?
Ted: I (buy) _______________________ some milk, some bread, and some coffee.
4.
John: Wow, it's freezing out there.
Jane: I (make) _______________________ some coffee to warm us up. Do you want a piece of pie as well?
John: Coffee sounds great! But I (have) _______________________ dinner with some friends later, so I'd better skip the pie.
Jane: I (go) _______________________ to dinner tonight too, but I'm having a piece of pie anyway.
5.
Frank: I heard you're taking a Spanish class at the community college.
Tom: Yeah, I (go) _______________________ to Guatemala next spring and I thought knowing a little Spanish would make the trip easier.
Frank: I (visit) _______________________ my brother in Marseilles next year. Maybe I should take a French class.
Tom: I have a course catalog in the other room. I (go) _______________________ get it, and we can see whether or not they're offering a French course next semester.
Weekly Lesson Answers Returns and Refunds |
|
Vocabulary in Conversation
Debbie: Hello, I bought this lap top computer a little over a month ago, and I am having some difficulty with it.
Store Clerk: What seems to be the problem?
Debbie: The screen is flashing. It's really irritating. I would like to return it and get my money back.
Store Clerk: I'm sorry, our store has a very strict return policy. After more than a month, we are not able to refund your money.
Debbie: Well, I just bought it and it's already broken. I didn't do anything unusual to it - I didn't drop it or anything. I think it has some kind of manufacturing defect.
Store Clerk: Your computer has a one year warranty. You could ship the computer back to the company and they will replace it.
Debbie: Can't I just exchange the computer here?
Store Clerk: I am afraid that's not possible after a month.
Debbie: Can I please talk to the manager?
(A few minutes later.)
Manager: Hello, I hear your computer is having some problems and you would like to return it. I am afraid we can't return your money and I would give you another one, but we no longer carry that model. We can, however, offer you a store credit. You can use it to buy another computer or anything else we carry here in the store.
Debbie: That would be fine. Thank you very much for your help.
Manager: No problem.
Vocabulary Follow-up
1. The watch comes with a six month warranty. If it breaks, you can simply bring it back to the store and we will replace it free of charge.
2. He is so irritating. He talks and talks and talks. I wish he would just shut up!
3. I am sorry we don't carry cough medicine or any other types of medication. Why don't you try the drug store across the street.
4. Today, our store is having a sale. All prices are twenty percent off. And if you buy today, we will ship it to you free of charge.
5. They wouldn't give me my money back, but they did give me a store credit.
6. I want to buy a Sony television, but I don't want that one. I would prefer the larger model.
7. If you want to exchange your foreign currency, there is a bank down the street.
8. Our business has a very strict nonsmoking policy. You have to go outside if you want to smoke.
9. If you want us to refund your money, I am afraid I am going to have to see your receipt.
10. "A bug" is a kind of programming defect in computer software which prevents the software from working correctly.
Bring + Prepositions
1. His heart attack was brought on by too much stress at work.
bring on: to cause something to happen
2. I didn't realize he had gotten divorced. I'm so embarrassed - I wish I hadn't brought up his wife at the party.
bring up: to mention, to introduce a topic to a discussion
3. Your new dress really brings out the color of your eyes.
bring out: to emphasize the color or your eyes (or occasionally other characteristics)
4. Don't you bring those dirty shoes into my clean house!
bring into (bring + preposition of direction)
5. What exactly did you bring away from the experience. Did you learn anything at all?
bring away : to learn (from an experience)
6. They brought a pizza and some beer over and we watched an old movie on television.
bring over : to bring to someone's house; to bring to
7. You are only allowed to bring two bottles of wine through customs when you enter this country.
bring through (bring + preposition associated with the word "customs")
8. When we go camping, don't forget to bring along the binoculars so we can look for wildlife.
bring along: to take with you
9. Lisa is going to pick Ted up at the airport and bring him back to the house.
bring back (bring + direction)
10. Sarah doesn't want to go skiing this winter, but we still have time to bring her around.
bring around : to change somebody's mind
Focus on Verbs
1.
Mark: What are you doing with those scissors?
Beth: I (cut) 'm going to cut that picture of the ocean out of the travel magazine.
Mark: What (you, do) are you going to do with it?
Beth: I (paint) am going to paint a water color of the ocean for my art class and I thought I could use this photograph as a model.
2.
Mark: (You, do) Will you do me a favor Sam?
Sam: Sure, what do you want me to do?
Mark: I (change) am going to change the broken light bulb in the lamp above the dining room table. I need someone to hold the ladder for me while I am up there.
Sam: No problem, I (hold) 'll hold it for you.
3.
Gina: Where are you going?
Ted: I (go) 'm going to go to the store to pick up some groceries.
Gina: What (you, get) are you going to get?
Ted: I (buy) 'm going to buy some milk, some bread, and some coffee.
4.
John: Wow, it's freezing out there.
Jane: I (make) 'll make some coffee to warm us up. Do you want a piece of pie as well?
John: Coffee sounds great! But I (have) 'm going to have dinner with some friends later, so I'd better skip the pie.
Jane: I (go) 'm going to go to dinner tonight too, but I'm having a piece of pie anyway.
5.
Frank: I heard you're taking a Spanish class at the community college.
Tom: Yeah, I (go) am going to go to Guatemala next spring and I thought knowing a little Spanish would make the trip easier.
Frank: I (visit) 'm going to visit my brother in Marseilles next year. Maybe I should take a French class.
Tom: I have a course catalog in the other room. I (go) 'll go get it, and we can see whether or not they're offering a French course next semester