Dear Mr Klich,

I AM writing to you to apologise for the disgraceful conduct of a member of our Staff towards you on Saturday April 23rd. I realize how much this must have upset you, and I hope that we can sort out the problem agreeably.

Due to my absence at the time, I was unable to apologise to you in person. However, I always take such incidents extremely seriously and following your letter of complaint, the member of staff has been severely reprimanded. You can rest assured that he will treating our customers quite differently in future.

I hope that this incident will not deter you from using our store in future. In an attempt to make up for the inconvenience caused, we are sending you a complimentary gift.

Yours sincerely,

I apologize for the mistake

I apologize for being late

We apologise for the late departure of the train

I apologise for not sending you the documents

I apologise for not checking the details

I apologise for the behavior of my checkout assistant

I apologise for what I had sad

Dear Mr Klich,

Thank you for your letter of 12 June regarding the poor service which you receive when you visited our store recently.

The incident was most unlike our usual standards of service and courtesy, The member of staff who was rude to you has been reprimanded, he also expresses his regret.

I enclose a gift voucher for 20$ which you may use at any OMEGA store. If I can be of any further assistance to you, please do not hesitate to contact me.

Please accept my apologies for any inconvenience you suffered

Yours sincerely,

Dear Mr Klich,

On behalf of Sunrise Travel, Please accept my sincere apologies for your dissatisfaction with your Caribbean holiday in February.

Due to a computer error we were forced to change your accommodation at the last minute to what we had been led to believe was a hotel of equally high standard. Sadly, it was not until later that we discovered the hotel in question did not meet the requirements demanded of Sunrise Travel accommodation.

As a long established travel company, we are well aware of the upset that can be caused by problems experienced while on holiday. For this reason we would like to offer you a weekend for two in Paris at a top-class hotel as compensation.

Once again, our sincerest apologies for the inconvenience caused.

We look forward to hearing to you.

Your sincerely,

I assure you that this is a(n) isolated incident (single occurrence which is unlikely to happen again).

Unfortunately due to circumstances beyond our control, we will not be able to offer an alternative venue for the concert. (something which we have no control over).

Failure to repair the equipment was due to a(n) oversight on our part (failure to notice something).

We are delighted to enclose complimentary tickets for our forthcoming concert, by way of compensation. (free)

A complete refund cannot be given but a gift voucher for the amount has been enclosed.

Deat Mr Klich,

I am writing in response to your letter of 22 of July regarding the faulty equipment which was delivered to your office on the 20 of July, 1997.

Firstly, we would like to apologise for any inconvenience caused. After looking into the matter, we discovered that a number of the word processors of the model you received had a faulty part. We are at present waiting for the delivery of replacement parts, and as soon as they arrive we will send a service representative to correct the problem.

In compensation for any inconvenience caused, we would like to offer a two year service contract completely free of charge. We hope this is acceptable to you. We will contact you as soon as the replacement parts arrive.

Yours sincerely,