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Consumer Solutions & Support
US Competency Center
600 North US Highway 45
Libertyville, Illinois 60048

Website: gs.mot.com

FIELD SERVICE BULLETIN

FSB Number:

LVCCFSB2005-113

Author: Tony

Bryan

Date:

April 20, 2005

Total No. of Pages: 2
Subject: GSM

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Intermittent Charging Indication (Mid-Rate Charger)

Phone Models: GSM V547, V551, V555, V330, V635
Level of Repair:

2

Problem

Service is aware of an issue, identified in the NPI Analysis of the GSM products
listed above. Some units, returned with customer complaints of “Charging – Does
Not Charge”, could not be duplicated in initial analysis. Further investigation
identified an intermittent software issue that can result in the phone not
displaying the proper charging indication. The failure can be duplicated using a
mid-rate charger and repeatedly inserting and removing the charger.
See detailed duplication steps below.
Once in this state, no current is flowing from the charger to the phone.
The phone will stay in this state until the next power cycle.

Steps to Duplicate:

Note: A Mid-Rate Charger and mostly discharged battery is required (=<3.2V)
1) Power up the phone
2) Plug in the mid rate charger, and wait for the phone to recognize it and start
charging
3) Unplug the charger; the battery life indicator will jump up to 2 or 3 green bars
(it will drop back to 0 bars after 3-4 seconds)
4) Plug in the charger while the indicator still shows green bars (approx. 2-3
seconds after unplug)
5) Failure condition is reached when phone displays "Low Battery" while charger
is plugged in.

Solution

A software solution has been integrated into later software versions.
V547, V551, V555, V330 - R472_G_08.18.1DR and later
V635 – R474_G_08.48.48R.9 and later, R474_G_08.48.69R and later

MOTOROLA INTERNAL USE ONLY

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Consumer Solutions & Support
US Competency Center
600 North US Highway 45
Libertyville, Illinois 60048

Website: gs.mot.com

Field Service Action

Customer Returns:
When servicing customer returns for the products listed above, with customer
complaints of “Charging – Does Not Charge” where no electrical or accessory
failure is identified in testing, then:

1. Confirm the customer complaint is related to this issue. See steps listed

above.

2. Then, per the normal Service Procedure, re-flash the unit with the latest

approved software for your region that contains the fix for this issue.

a. If the customer complaint is determined not to be related to this

issue, then follow normal troubleshooting techniques per the
customer complaint.

Call Center Action:

When responding to Problem Product customer inquires for the products listed
above, were the customer reports a problem of “Charging – Does Not Charge”,
please inform the customer of this phone software issue and direct the customer
to have their phone serviced per this FSB.

Service Entry Code

Please ensure that repairs of this type are logged on the Service Link database
as follows:

Global M-Claims Codes:

Customer Complaint Code:

CHG01 (Charging – Does Not Charge)

Problem Found Code:

CHG01 (Charging – Does Not Charge)

Reference Designator Code:
Repair Code:

SWU08 (Software Upgrade/Reflash – CSB/FSB)

PRC E-service Entry Codes:

Fault Code:

4201 (Charging – Does Not Charge)

Repair Code:

2108 (Software Upgrade/Reflash – CSB/FSB)

MOTOROLA INTERNAL USE ONLY

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