MOTOROLA INTERNAL USE ONLY

Page 1

Consumer Solutions & Support
Beijing Competency Center
No.39A Zi Zhu Yuan Road
Beijing, P.R.China 100089

Website: gs.mot.com

FIELD SERVICE BULLETIN

FSB Number:

BJCCFSB2006-79

Author: Bill

Lee

Date: Feb.

28,

2006

Total No. of Pages: 2
Subject:

GSM Malta V360/V361 Capacitor crack

Model Affected:

All GSM V360

Level of Repair:

2

Problem

Service is aware that V360/V361 C1030, C1033 capacitor crack caused no earpiece
issue during 1

st

200 NPI returns analysis. Motorola P/N is 2113946F08. The capacitor

located at the near the PCB termination, it may affect excess mechanical stress force of
PCB board bending.
Cross section of the capacitor observed mechanical stress crack. See below picture.

Solution

SDC will make design change on Rev 'C' PCB crossover in Feb 06

Below is the detail for PCB layout change Rev B

ÆRev C.

New Rev C PCB P/N is 8471030A04 crossed over in supply chain in Feb 06.

MOTOROLA INTERNAL USE ONLY

Page 2

Consumer Solutions & Support
Beijing Competency Center
No.39A Zi Zhu Yuan Road
Beijing, P.R.China 100089

Website: gs.mot.com

Malta Rev B Transceiver Board (Current)
Shaded region indicated where component changes to be done

Malta Rev C Transceiver Board (New) - to resolve no keypad tone 18 Oct
Main changes: - C1030, C1033 & C929 orientate horizontally,
- C940 & C941 change from 0805 to 0603 size

MOTOROLA INTERNAL USE ONLY

Page 3

Consumer Solutions & Support
Beijing Competency Center
No.39A Zi Zhu Yuan Road
Beijing, P.R.China 100089

Website: gs.mot.com

Service Action

Customer Returns:

When serving v360 root caused to a damaged capacitor, replace the damaged
capacitors.

Service Inventory

Ensure capacitor 2113946F08 is available for service.

Call Center Action

NA

Service Entry Code

M Claims:

Customer Complaint Code:

Original Customer Complaint

Problem Found Codes:

Actual Problem Found

Repair Codes:

RMP09 (Replace Mechanical Part)