MOTOROLA INTERNAL USE ONLY

Page 1

Consumer Solutions & Support
LA Competency Center
Rodovia SP340, Km128,7
Jaguariuna, SP, Brazil 13820-000

Website:

gs.mot.com

FIELD SERVICE BULLETIN

FSB Number:

LACCFSB2006-59

Authors: Sylvio

Gaia

Date:

April 7, 2006

Total No. of Pages:

2

Subject:

GSM V360, Missing MP3 application.

Model Affected:

V360, Malta.

Level of Repair:

2

Problem

Service is aware of some GSM V360 collected in LA first 100 MOL that have returned
with complaints of “Missing MP3 application”. The root cause analysis identified no
hardware or software issues. It was identified that the user can delete the DIGITAL
AUDIO application when he is trying to delete a MP3 file. To check if application was
deleted proceed as below:

a) On the home screen press the function “DIGITAL AUD” (picture 1).
b) After press right soft key the application “DIGITAL AUD” must be running on

the screen, like picture 2.

c) If it is stay as picture 1 the application was deleted.

Picture

1

Picture

2

MOTOROLA INTERNAL USE ONLY

Page 2

Consumer Solutions & Support
LA Competency Center
Rodovia SP340, Km128,7
Jaguariuna, SP, Brazil 13820-000

Website: gs.mot.com

Solution

Consumer Education.

Field Service Action
Customer Returns:

When Service receives any GSM V360 phone return with “Missing MP3 application”
complaint, proceed as below.

a.

Per normal Service Procedure, Re-Flash/Re-Flex units to software version
specified or latest approved version for region.

b.

Retest the unit per the customer complaint to verify the unit is repaired and does
not exhibit failure symptoms.

c.

Proceed a consumer education.

Call Center Action:

When receiving complaint about “Missing MP3 application” in the phone, please direct
customer to have phone serviced at an Authorized Service Center.


Service Inventory
N/A

Global M-Claims Codes:

Customer Complaint Code

: FTR03 – Feature, feature not matching with user.

Problem Found Code:

FTR03 – Feature, feature not matching with user.

REF Designator Code:

N/A

Repair Action Code:

SWU08 – SW upgrade/reflash