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MOTOROLA INTERNAL USE ONLY

Page 1

Consumer Solutions & Support
US Competency Center
600 North US Highway 45
Libertyville, Illinois 60048

Website: gs.mot.com

FIELD SERVICE BULLETIN

FSB Number:

LVCCFSB2004-208

Author: Tony

Bryan

Date:

November 15, 2004

Total No. of Pages: 2
Subject:

GSM V220 - Antenna Loose (F-Hsg Damaged)

Phone Models: GSM V220
Level of Repair:

2

Problem

Service has been made aware of an issue, identified in the NPI Analysis,
affecting the Base Front Housing (0170299Z02) on GSM V220 units. Some
units, returned with customer complaints of “Antenna Loose” or “Antenna
Missing”, were found to have damage to the antenna threading on the F-Hsg.

Field Service Action

Customer Returns:
When servicing GSM V220 customer returns, with customer complaints of
“Antenna Loose” or “Antenna Missing”, then:

1. Confirm the customer complaint is related to this issue by attempting to

assemble an antenna into the housing.

2. If customer complaint is confirmed to be related to this issue, replace the

damaged 0170299Z02 Keypad Base Front Housing, with housing dated
after 11/03/2004, and reassemble the unit.

3. Customer should be informed not to remove or loosen the antenna to

ensure the defect will not reoccur.

Note: There are two different Antenna Part Numbers used on the GSM V220.
The NA model AAUG1413AA uses the 8586901P02 antenna, which is physically
longer in size and is matched for optimized performance in the NA Bands. The
transceiver also contains antenna matching components for this antenna.
All other models of V220 shipping to EMEA and Asia are matched with the
8586901P01 antenna

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MOTOROLA INTERNAL USE ONLY

Page 2

Consumer Solutions & Support
US Competency Center
600 North US Highway 45
Libertyville, Illinois 60048

Website: gs.mot.com

Call Center Action:

When responding to Problem Product or Problem Accessory customer inquires
on GSM V220, were the customer complains of “Antenna Loose” or “Antenna
Missing”, please inform the customer of this issue and direct the customer to
have their phone serviced per this FSB.

Service Entry Code

Please ensure that repairs of this type are logged on the Service Link database
as follows:

Global M-Claims Codes:

Customer Complaint Code:

ANT03 (Antenna – Loose)
ANT04 (Antenna – Missing)

Problem Found Code:

ANT03 (Antenna Loose)

Reference Designator Code:

FRONT (Front Housing)

Repair Code:

RMP10 (Replace Mechanical Part – CSB/FSB)

PRC E-Service Codes:

Problem Found Code:

5003 (Antenna Loose)

Repair Code:

1310 (Replace Mechanical Part – CSB/FSB)