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Problem Solving Interview Questions and Answers

Posted on February 7th, 2010 in

Competency Interview Questions and Answers

When the interviewer asks the question about your most challenging experience and the actions you took to
solve the problem (or the case), remember that the interviewer is trying to get a brief idea on several aspects
related to your personality:
• Your problem solving and analytic thinking skills.

• Your abilities to

in a stressful environment. How do you handle stress and pressure?

• How do you cope with complex situations?

Problem Solving Interview Questions

The job

for problem solving can be asked in different variations and as follow up questions:

• How did you handle your most challenging experience in your previous job?
• Describe the problem and the way you collect info and establish a problem solving model.
• How do you build a troubleshooting process?
• What are the steps you take for a project that requires collection of systematic data and risk management for
analyzing its

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• What are the steps you take to anticipate risks and resolve issues?
• Give an example of an effective/innovative solution you created to solve a problem.

Problem Solving Interview Answers

The best way to answer these questions is to provide a truthful and factual answer to the query. This answer
normally depends on whether or not you have faced any experiences that have been challenging in your previous
job.
Your answer should begin with the following phrases: A past challenging experience I dealt with was [..]. This
was a challenge because […]. To resolve the issue, I [..]
Then, divide the answer into 5 parts:

Define the Problem

Describe the problem in the workplace. What is involved in making it a problem?

Analyze the Problem

Tell about how you collected information for analyzing data: the process you utilized for extracting maximum
information from the facts.

Generating possible Solutions

Explain the factors you took for making a decision: how did you get to the root cause of the problem? How did
you identify the likely causes of problem? How did you generate a number of possible solutions?

Selecting the best Solution(s) and course of actions

Describe the actions you took: why did you choose these actions? What were the results you expected to
achieve? Describe how you organized ideas into

and common theme and the way you monitor

result. Don’t forget the risk management factors.

Lesson learned

What did you get? What was going right? What do you learn from that experience?

You may find useful information reading the article –
•

Situational interview questions and answers

•

Case interview questions and answers

•

Competency based interview questions and answers

•

Panel interview

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