MOTOROLA UK
REDWOOD
CROCKFORD LANE
CHINEHAM BUSINESS PARK
CHINEHAM
BASINGSTOKE
UNITED KINGDOM RG24 8WQ

CSB-1285-2
Country : UK
Date : 4/4/2007
APC : ALL
Repair Level : 2

Title

MPx - GSM - Time Freezes while on call – does not update until the call ends

Model Effected

V3 05, V3t, V195, Z3 and K1 with myFaves software

PROBLEM

Service is aware of an issue, identified during the MOL analysis of V3 05 where customer complaints of time freezing on main display
while on call; it will not get updated on the main screen until the call is disconnected. This affects all models but those with myFaves
software are the only ones that have the time display line visible during a call.

Fig. 1 T-Mobile RAZR05

Fig. 2 Regular RAZR05

SOLUTION

Customer Education.

FIELD SERVICE ACTION

NA


Service Inventory
NA

CALL CENTER ACTION

When responding to problem product inquiries where customer complaints of “time freezing on main display while on call” issue, please

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educate the customer.

SERVICE ENTRY CODE
Global Service Codes

Complaint Code:

Problem Found Code:

Reference Designator:

Repair Code:

If applicable, note this bulletin number on warranty claim forms and make necessary changes to service manuals.2007-126
© Copyright 2007 Motorola Inc. All Rights Reserved.

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