Consumer Solutions & Support
US Competency Center
600 North US Highway 45
Libertyville, Illinois 60048
Website: gs.mot.com
FIELD SERVICE BULLETIN
FSB Number: LVCCFSB2006-100
Authors: Darwin Garcia
Date: March 16, 2006
Total No. of Pages: 3
Subject: V3i Torn K-Flex
Model Affected: V3i
Level of Repair: 2
Problem
Service has been made aware of a V3i Torn K-Flex issue causing  Display Main - No
display complaints.
Initial analysis found that the tear at the  snake area occurred during assembly when the
K-Flex was pushed through the chrome knuckle hinge.
Torn K-Flex
Solution
The factory SOP was change to ensure that operators do not torn K-flex when inserting
end cap shaft into flip inner.
MOTOROLA INTERNAL USE ONLY Page 1
Consumer Solutions & Support
US Competency Center
600 North US Highway 45
Libertyville, Illinois 60048
Website: gs.mot.com
Field Service Action
Customer Returns:
When servicing any V3i customer phones with described complaint, replace the keyboard
flex assembly module (Part Number 22= 8471183B02).
MOTOROLA INTERNAL USE ONLY Page 2
Consumer Solutions & Support
US Competency Center
600 North US Highway 45
Libertyville, Illinois 60048
Website: gs.mot.com
Call Center Action:
Call center should advise callers to send phone for repair.
Service Inventory
N/A
Global Codes
M Claims:
Customer Complaint Codes: DIM01 (Display Main - No display)
Problem Found Code: DIM01 (Display Main - No display)
Repair Code: RTW02 (Replace Level 2 part - CSB/FSB)
MOTOROLA INTERNAL USE ONLY Page 3